Macbook pro not automatically detecting usb wireless extender

From a long distance I'm trying to help a friend get a Wireless Repeater setup on his Macbook Pro.  This is a Plug 'N Play piece of equipment that connects through USB.  When he plugs it into his Macbook Pro nothing happens and it's not detected at all, however when it's plugged into a PC running Windows 7 the Repeater works without any problems and is immediately detected.
I've suggested he confirm the USB ports are working properly.  Based on other forums for similiar issues, with different equipment, I've suggested plugging the Repeater into the computer before turning it on.
Any other suggestions to get it working would be greatly appreciated!!

It depends on the device, but in general, Macs support Plug and Play peripherals. However, USB Wi-Fi extenders are problematic because OS X does not come with drivers for these devices.
If you know the brand of the extender and its model, put it here and I will look for its driver.

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