Macbook pro over 5 years old phoned up because it fell onto the floor and mad a big bang looked at screen it was cracked and battery looked liked it had exploded i explaind what had happend and was told that it was normal how dangerouse is that no warning

Question

mac book pro 17 over £2000 when new in the middle of the night i heard a loud noise found out that my laptop was on the floor looked and seen screen was craked and that what looked to me the battery had exploded coursing it to fall on to the floor the was nor warning and have had no recal letters from apple warning me that this may happen . so i phoned up apple and was speacking to some one i have thare name but wont say explaind what had happend an he said that it was normal to my shock as if it landed on any one or poss a pet as it was random .he said it was normal more than once and also i was on speaker phone and had some one else listening .i asked for him to send me what he had said via email but he said he could not so he put me through to some one called katalin who said to ignore what he had said . but at this stage i had two isues one that my expensive laptop is damaged .and the second it thta thay admited liyability by saying it was normal
after many emails and phone calls i think there best offer was if i spend about 184 pound thay would give me a £54 discount which as i have just spent over £2200 on new macbook pro was a bit on an insult
i do under stand that batterys do charge but as i had no warning especial if this was going to happen
if as thay said this is normal as it was bourght from apple direct should thay have sent a letter or email as thay would have had my details warning me that this can randomly happen as in my case .
the battery in my opinion has exploded ref defonition and .
my consern is that this could have been alot worse and no warning even thay admited that it is normal
.that sent me a letter basicly say all about my waranty .but how can this be so defently a safty isue regarding my case
i cant just buy new battery because screen craked and dont no any other things wron ref fall fery disapointed with apple but i do not have the money or time to take any further .i and my familey have many apple products and were due for upgrading but hard to think are thay save.as iphones /apads/macbook /macbookpro/and other products very disapointed .dont think i would have been treated this way by dell

Answer 1

u can give try to using external enclosre and backup ur files. I hope u will get files back. or using external enclosre with ur hdd boot into Linux and try to mount ur harddisk.
there are multiple no of tutorial to mount apple partion in Linux.