Macbook Pro problem on Start up

I just purchased my macbook pro in June 2010. The other day I went to start it up, it loaded but i was unable to click on anything, the pointer was able to move across the screen but when i went over the icons they didnt magnify like they were supposed to and I could not click on anything. Most of the time on start up it was the pointer, but there were a few times it just stayed as the little wait circle timer thing. I googled on my other computer and they said it could be the OS so reinstall it. So i reinstalled the OS. It worked but when i turned the computer off and on after that the same thing continued to happen. I even tried hooking up an optical mouse and still had the same problem. I don't know whats wrong.

I noticed a somewhat similar issue a few times now. When I startup my MacbookPro I need to click on a user on the login screen. I clicked but did not get the password entry. I clicked a few times the ESC key and after that I was able to press shutdown/restart. The problem disappeared and I don't know what caused or solved it.

Similar Messages

MacBook Pro Problems at Start Up: Please Help!!

Hellos and Saluations,
Lads and gents: I first want to say what a brilliant board you all have here. Congrats to the admins and mods for a splendid job!
My new friends, I have a MacBook Pro (Intel) that I purchased a little over 1 year ago. I was still running Tiger when, about 6 weeks ago, upon opening the book, I started getting a gray screen that would stay there for a few seconds, then allowing me to start working. Fast forward to 4 weeks ago. The same thing happened, but it got stuck on the gray screen. The next morning it had the same symptoms, but eventually after messing with the mouse pad it came back on. Unfortunately, today it's doing the same thing, and it's stuck on gray.
Being a noob to this forum doesn't make me a board noob in general. I did some searches on this and have tried a number of things from other thread suggestions.
Things I've tried:
A. At start up, holding the Option, Apple, P, R buttons.
B. At start up, holding the Shift button
C. At start up, holding the C button (this produced an audible sound only)
D. There is no Apple icon on the screen, just gray/blue
E. There is no spinning wheel of death
F. I haven't spilled any liquid on it, nor dropped it
A couple of weeks ago, I took the computer to the Apple store. They ran a stress test and tried to replicate the issue, but couldn't. I was advised that they determined the issue to not be hardware/hard drive related; but that the problem was most likely software based. At this time I took the opportunity to upgrade to Leopard. For a little over a week the book was good to go -- no issues at start up. However, not even a week later, when I returned home from work the issue reared it's ugly head again. After a couple attempts at hard shut downs I gave up. The next morning, same thing except that it eventually came back on...
Fast forward to last night.. the MacBook Pro has been on the gray/bluish/greenish screen for close to 24 hours now. I've tried re-booting several times now; pulling the battery then restarting, restarting in safe mode, letting the battery go completely dead then powering up after plugging it in, etc. NOTHING works...
This really fails. The book is only 14 months old and only used for a couple of hours/day. The "genius" at the Apple store advised me that this issue isn't hardware related, but I'm beginning to think that it's a video card issue, which, if I'm not mistaken, is incorporated into the motherboard -- making it a hardware issue. I'm gonna be hells p!ssed if they tell me it's the video card or the screen. Both will be stoopid expensive and, after only 14 months of light use, very very disappointing to their quality.
Anyways, sorry if this is long winded, but I don't know any other way of explaining..
Thanks in advance for any help that people can provide! Again, great forum too!
Darren

So yea. Just returned from the Apple store. They've deduced that the culprit to this issue is my video card. Whilst they were diagnosing the problem, I let the genius know that this is my first Mac product; that I run an international mail order business with 45 windows based pc's; that this book was somewhat of a trial to determine whether or not we would switch to Mac for our network; that we have a deal with Dell on the table to provide us with all new Dell computers; and finally that, given this catastrophic qc failure, we would more than likely be going with Dell (depending on if Apple was going to take care of me on this or not).
Apparently this got through to the genius, as he advised me that, given the book was only 1 month out of warranty, they would be replacing the motherboard pro-bono. This was greatly appreciated by me (and my company) and we will be in talks with Apple to have them provide us with our new network. This whole ordeal, while somewhat insignificant to the overall day-to-day issues of my life, still had me rather concerned about the quality control, and especially customer service of Apple/Mac. I have a new found positive outlook on their service at this time and will report my dealings on all of the international forums that my company is a prominent member/vendor on.
Last,I will continue to update this as it still offers to add to the comprehensive knowledge base of MacBook issues and Apple customer service.
Darren

MacBook Pro Problem when Starting OS X

Hello their.
I'm had a serious problem with my MacBook Pro, when the OS X starting up then after 10 to 15 seconds it's shut down, when i check the hardware test it's no error at all, but I'm trying to run recovery mode, install new OS X, run the OS X, verbose mode. all this checks goes away because my Mac shutdown immediately after 10 to 15 seconds.
please help me what is wrong on my Mac.
Thanks for your patient.

I'm take my Mac BookPro to Apple Authorized Service Center on March 17 - 2013 and today the Apple ASC tell me the Top Case is my problem and after the part came from outside my country via DHL it will replace and i can take it after maintenance.
Thanks.

TS3423 17" macbook pro won't start blue file with question mark is all that appears on the screen

My old macbook pro will not start up. Worked fine yesterday, today all I gat is the startup sound and a blank blue screen. After a while the screen shows a file folder icon with a question mark in it. Any ideas

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

Macbook pro isn't starting

my macbook pro isn't starting. it gets as far as the apple logo and loading wheel but does go any further, please help!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My MacBook pro don't start after installing Lion

Hi
I just downloaded Lion from AppStore, then my MacBook pro wan,t start. It is only the apple.
Br/Anders

I'm afraid that with hardware problems, such as you dsecribe, are difficult (if not impossible) to diagnose over the Internet. You're just going to have to break down and make the trip to your nearest Apple Store or AASP and have them diagnose your computer. I take it that you didn't purchase the extended AppleCare Protection Plan? Let's just hope it's not a logic board problem...
Clinton

Macbook Pro won't start properly... keeps restarting without chime!

Macbook Pro won't start properly... keeps restarting without chime!
Late 2007 Macbook pro. OS upgrade worked great for me.
I have had this problem on and off for a month or so. I simply cannot figure out what the issue is. I have tried poerup with and without AC power and with/without battery installed.
Starting in Safe mode does not help.
Trying to start with a disk does not help.
It sort of seems like it might be an internal power issue or GPU issue.
It also feels sort of like a software compatibility issue since my Macbook Pro gets reallly slugish for no apparent reason sometimes and IU have to restart.
I have three different anti-virus programs so I doubt it is a virus issue.
I noticed all this start after I did a Mountain Lion upgrade and then tried to start up VMware Fusion. Fusion seemed to just bog down the computer horribly but did not cause a system crash.
I need to edit an important sequence on Final Cut Pro and don't want it to freeze me out!
Anyone who has had this problem and resolved it please let me know
God bless

Systematically run through this list of fixes.
..Step by Step to fix your Mac
If it doesnt chine it doesn't mean much, the mute could be on or you installed a anti-chime software.

My Macbook Pro won't start

This problem isn't like the others, it's completely different. So, I start my day like normal, I turn my Macbook Pro on, it starts loading at the startup screen. But this time, the loading bar suddenly dissapeared, so just the apple symbol and the wheel. Right afterwards, it shuts off. Not sleep mode, like completely shut down. I have already tried putting it in "Safe Mode", but that didn't help. And then when it's shut down, the charger light isn't on when it's plugged in. What do I do to solve this situation?

You don't need the menu bar to do an SMC reset. You don't do anything as the computer starts up, you just need to shut down the computer, which you can do by holding down the power button
Did you read the part for your computer? maybe you should read the article yourself...
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

MacBook Pro won't start at all - clicking noise with black screen

Early 2011 MacBook Pro won't start: makes clicking noise after power button is held down, but no screen movement and after click, sounds like computer just stops working. Already did a SMC reset, and undid battery to try to run on charger power only. Same result every time. Also, my Apple Care expired 3 days ago. A few weeks ago had to repair a disk using Disk Utility because there was a discrepancy between how much storage was in the drive versus how much was actually being used.

You likely have the problem that many of us 15" and 17" 2011 models are having: a faulty soldering GPU and as discussed here -> https://discussions.apple.com/thread/4766577?tstart=0. It usually, but not always, beings with screen glitches and then gets to the point where the machine will simply not boot.
It's ashamed that you're not longer under AppleCare which would have, at least, got you a new logic board. A new logic board, however, doesn't usually fix the situation - only a BGA Reballing of the GPU seems to have long-lasting fixes.
Read through a few the articles (not all of them!) and make the decision yourself - and then make the decision about whom your going to contact.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

MacBook pro, will not start up- drive begins

MacBook pro, will not start up- drive begins?

OK, then try this:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Since you can boot into safe mode successfully, I'm assuming the problem may be with a bad third-party extension or plug-in (such as a driver for third-party hardware or a bad Flash plug-in, for example.) It can also be a problem with a bad cache or preference file. If the above doesn't help then use a utility like Lion Cache Cleaner 6.0.5, Cocktail, TinkerTool Sys..., or OnyX to clean out user, system, and font caches.

MacBook Pro won't start up. Gets stuck in Gray Screen

Ever since two days ago when I did a regular systems update of iLife, iWork and a bunch of other updates to my MacBook Pro, the thing wouldn't restart. It gets stuck in the gray screen and no apple symbol shows up.
Just on a chance, I turned the power off and the MacBook Pro continued to start up, and was fine. I'm wondering if because I didn't update to Leopard yet, there might be a conflict due to my recent updates, or maybe one of my peripherals is causing it to stall in start up? I have my iPhone dock, External Hard Drive, Apple LCD Screen, Mac Mini Style Hub, and HP printer plugged into the MacBook Pro.
This has ONLY started to happen when I recently updated in systems updater. It's happened 2-3 times. After I send this I will check it again, but I think I will have to AGAIN start using only the battery source and not plugged into the outlet.
Maybe installing Leopard will fix this problem? I am getting it fedexed in a day or two.
What could it be?
Help!!
Thanks,
Lainey

I haven't received Leopard yet, so haven't tried to install. It's when I use Software Updater. the last update is what I think is causing the stall.
I tried something though. When it stalled this last time, I pressed the LCD on switch on my 17 inch monitor, and then the start continued. Is there maybe a driver update needed for the 17 inch monitor now that I updated some softwarevia Software updater, or is that just me being paranoid?
Maybe the software updater installed stuff that needs Leopard to run properly. Once I install Leopard, I'll let you know how it goes. MEanwhile, I am going to try restarting a few more times.

My MacBook Pro, won't start up / log in... Help!!

My MacBook Pro, won't start up. Takes ages to turn on, eventually the password screen comes up, I enter my password (which is correct and hasn't changed) press return, and looks like it will load, then goes back to the login screen... Help!!

Run through this massive list of user capable fixes tailored to isolate and identify where your problem(s) are, get your machine working again or call a local PC/Mac software repair and data recovery shop, if it's hardware problem, take it to Apple.
Step by Step to fix your Mac

Macbook Pro won't start-up (black screen)

Hello,
I'm having some problems with starting my Macbook Pro
specs of my macbook pro are here: http://support.apple.com/kb/SP13 (15,4 inch 2,2 ghz)
My macbook pro won't start up anymore, i press the start-up button, it makes the 'krie'-sound then the vans start spinning slowly and then he get's quiet. (screen stays black and the light at the mousepad is on).
I tried:
-Connect it to power and wait 15 min. then try again -> same result
- hardware test (installation disc 1 and then press d) -> screen stays black but the disc starts spinning
- pram-reset, -> same result
the only thing i didn't do is check if my ram-sticks are still in position (i never bought new ram, but maybe it started to get loose)
what to do?
Message was edited by: Klapschaats

Just google Nvidia 8600m, and problem, or oh god my screen is dead, and see what comes up.
Once again, if you have a Macbook Pro from mid-late 2007, chances are you have a bad chip. They will replace your logic board, with another bad chip, which may or may not go bad. It's an obvious issue, Nvidia admits they have a problem, and Apple is just going to quietly resolve individual problems.
If your computer turns on but the screen doesn't, it's about 99% likely it's the GPU. Go ahead and let Apple replace it. Oh, and if you have a MBP from that time period and don't have apple care. GET IT NOW. You will most likely have a Black Screen Of Death at some point, and Apple care is cheaper than the repair (which may or may not work). Some people have gone though three logic boards. Good luck.
<Edited by Moderator>

My macbook pro is saying start up disc is full. My storage says I have 500gb in "other."

My macbook pro says my start up disc is full. I have read other threads trying to solve the problem but can't seem to figure it out. My mail hasn't received msgs in several months so I assume it has something to do with that. My "other" storage had 500gb! How do I figure out where the problem is and what I need to delete??

Do you have Time Machine enabled?
Allan

Macbook Pro problem on Start up

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