Macbook Pro random restart during wake from Safe Sleep

When my Macbook Pro is waking up from Safe Sleep, sometimes it spontaneously restarts halfway through the process. The Safe Sleep progress bar gets half way, then you hear the startup chime, and then the login screen appears. Obviously, all my unsaved but supposedly 'safe' work is lost at that point.

Hello there DaveWoo,
It sounds like your computer is occasionally restarting on its own when you wake it from sleep. There can be a number of reasons for this to happen, and I recommend you use the following article to help you resolve or isolate the issue. Its pretty thorough and has a lot of information.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/HT200553?viewlocale=en_US
Thank you for using Apple Support Communities.
All the best,
Sterling

Similar Messages

  • My MacBook Pro randomly froze during a sync to my iPhone and started making a scratching noise by the power button. I shut it off then turned it back on and it won't take me to the desk tops it will just flash a folder with a question mark in it. What do

    My MacBook Pro randomly froze during a sync to my iPhone and started making a scratching noise by the power button. I shut it off then turned it back on and it won't take me to the desk tops it will just flash a folder with a question mark in it. What do I do?

    You have a HDD problem (hopefully you have a backup).  Start with the information on this support article:
    https://support.apple.com/kb/TS1440
    Ciao.

  • MacBook Pro Retina won't wake after after sleeping!

    On most occasions after my 13" MacBook Pro Retina  has been put to sleep (by closing lid or pressing Power  button) overnight  it will not wake up again until I have reset the Systems Management Controller.   Opening the lid, or Power button or Space bar still leaves a black screen.
    My wife's new 11" MacBook Air suffers similar problems even after our local Apple Store reinstalled Mavericks in an attempt to resolve the problem..
    Any thoughts on a solution would be gratefully received - thanks.

    Mac Pro is not the same as the notebook MacBook Pro
    More Like This - from side bar
    Re: my 2012 macbook pro takes forever to wake up after sleeping overnight
    Re: Retina MacBook Pro hang time on wake.
    Re: Retina MacBook Pro wont wake from sleep
    Re: Retina Macbook Pro Freezes after sleeping...
    Re: Macbook pro retina crash when wake up from longtime sleeping

  • Macbook Pro randomly restarting since installing Mavericks

    Hi guys,
    I've got a mid-2010 Macbook Pro. Since I installed Mavericks, about 6 months ago, it's started restarting at random (it just goes black and then goes through the reboot cycle. Sometimes it can happen a few times in the same hour - sometimes once a week. It doesn't seem related to what programs I have open or how hot it is running. It often happens a few minutes after the machine has awoken from sleep, but this isn't always the case.
    I was convinced that this was due to the faulty nVidia chip which was included in some mid-2010 MBPs so I took it to the Apple genius bar and showed them this KB article: http://support.apple.com/kb/TS4088 (having first done a clean install of OSX).
    They ran "VST (Video System Test) 1.0.3v5 for Macbook Pro (15-inch, mid-2010)" and it passed. They then took the laptop into the back room and "ran some more hardware tests", all of which passed too.
    I bought the machine back to my house and started reinstalling software. About 10 minutes ago it restarted itself again (with the same GPU panic message and GPUPanic.cpp:127 line). The only difference between this restart and those before I reinstalled Mavericks is that the previous restarts would be proceeded by a "your computer needs to restart because of a problem" whereas just now no message was displayed until the computer fully rebooted, and then a "your computer was rebooted because of an issue" message was displayed.
    I've only installed a few pieces of software, and nothing that I thought would mess with the graphics drivers.
    Could anyone please take a look at my logs and see if anything looks amiss? The genius has stressed that it cannot be hardware related so hopefully somebody will spot something.
    The only other thing perhaps worth mentioning is that I have 3rd party RAM and a 3rd party SSD harddrive in there. Could either of these be responsible?
    Thanks,
    Joe
    Anonymous UUID:       112D7FC7-B91E-2EB6-6443-E61C57788FB0
    Sun Mar  9 20:14:08 2014
    panic(cpu 1 caller 0xffffff7f8c3a7fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc06d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80fbc230b0 : 0xffffff800a022fa9
    0xffffff80fbc23130 : 0xffffff7f8c3a7fb0
    0xffffff80fbc23200 : 0xffffff7f8aa22eab
    0xffffff80fbc232c0 : 0xffffff7f8aaec49a
    0xffffff80fbc23300 : 0xffffff7f8aca40e5
    0xffffff80fbc23330 : 0xffffff7f8aca4e10
    0xffffff80fbc23370 : 0xffffff7f8a9ffaa0
    0xffffff80fbc23490 : 0xffffff7f8aa0047c
    0xffffff80fbc23520 : 0xffffff7f8a9fd83b
    0xffffff80fbc23560 : 0xffffff7f8a9fd7ab
    0xffffff80fbc23600 : 0xffffff7f8aa27506
    0xffffff80fbc23800 : 0xffffff7f8aa28386
    0xffffff80fbc238e0 : 0xffffff7f8b9aa9c2
    0xffffff80fbc23920 : 0xffffff7f8b9ba37f
    0xffffff80fbc23940 : 0xffffff7f8b9e833b
    0xffffff80fbc23980 : 0xffffff7f8b9e839b
    0xffffff80fbc239c0 : 0xffffff7f8b9bfe15
    0xffffff80fbc23a10 : 0xffffff7f8b98bb5e
    0xffffff80fbc23aa0 : 0xffffff7f8b987ae7
    0xffffff80fbc23ad0 : 0xffffff7f8b985636
    0xffffff80fbc23b00 : 0xffffff800a4cbe03
    0xffffff80fbc23b90 : 0xffffff800a4cdcff
    0xffffff80fbc23bf0 : 0xffffff800a4cb81f
    0xffffff80fbc23d40 : 0xffffff800a0b6558
    0xffffff80fbc23e50 : 0xffffff800a026bf1
    0xffffff80fbc23e80 : 0xffffff800a0139f5
    0xffffff80fbc23ef0 : 0xffffff800a01e043
    0xffffff80fbc23f70 : 0xffffff800a0c976d
    0xffffff80fbc23fb0 : 0xffffff800a0f3b46
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8c39a000->0xffffff7f8c3acfff
                dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8c392000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a928000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c395000
             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000->0xffffff7f8ac3bfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ac46000->0xffffff7f8aeeffff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
             com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 b96a000->0xffffff7f8ba34fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13C64
    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide:     0x0000000009e00000
    Kernel text base: 0xffffff800a000000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 11037347284434
    last loaded kext at 10348497566362: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8c4f6000, size 49152)
    last unloaded kext at 10463845022096: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8c4f6000, size 32768)
    loaded kexts:
    com.apple.filesystems.smbfs          2.0.1
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.14.15
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleMikeyDriver          2.6.0f1
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleHDA          2.6.0f1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleIntelHDGraphics          8.2.4
    com.apple.driver.AppleHWAccess          1
    com.apple.GeForceTesla          8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleMuxControl          3.4.35
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIntelHDGraphicsFB          8.2.4
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBCardReader          3.4.1
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleIRController          325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.iokit.SCSITaskUserClient          3.6.6
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleUSBEHCI          660.4.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.AppleGraphicsDeviceControl          3.4.35
    com.apple.driver.DspFuncLib          2.6.0f1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.5fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothFamily          4.2.3f10
    com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4
    com.apple.nvidia.classic.NVDAResmanTesla          8.2.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.AppleHDAController          2.6.0f1
    com.apple.iokit.IOHDAFamily          2.6.0f1
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleGraphicsControl          3.4.35
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.iokit.IOFireWireIP          2.2.6
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.7.0d10
    com.apple.driver.AppleSMC          3.1.8
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.driver.AppleUSBMultitouch          240.9
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.iokit.IO80211Family          630.35
    com.apple.iokit.IOEthernetAVBController          1.0.3b4
    com.apple.driver.mDNSOffloadUserClient          1.0.1b5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBFamily          675.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: OCZ-VERTEX2, 240.06 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    Thunderbolt Bus:

    I just wanted to share my experiences with Apple recently.
    To give some background: my mid-2010 Macbook Pro started restarting randomly after I upgraded to Mavericks and the logs indicated that it was the GPU issue. I am currently residing in Dublin so my nearest Apple store is over 100 miles away in Belfast (a 2-3 hour drive or train journey).
    I first took the machine to the Apple store on the 8th March, having first made an appointment at the Genius Bar. I had entered details of the issue into the concierge system and the Genius seemed to know what he was dealing with. He ran the GPU test - which it promptly passed - but, after this point, I didn't see the Genius again as he disappeared into a back room, never to return.
    About 20 minutes later (as I was beginning to get annoyed) someone else came and asked if I was being helped. I explained the situation to him and he hurriedly offered to "take it in the back to run further tests". I agreed and left the machine with him - but in all the kerfuffle I left my charger behind.
    I went back and collected my laptop as the store was closing. I briefly discussed the test results with a different Genius, who suggested that it must be a software issue. He said that - as I had restored the OS to factory settings before the visit - it was most probably fixed. Given that it had not restarted since I restored the machine (the night before), I agreed and left.
    Unfortunately, I didn't realise that I'd forgotten my charger until I got home. I called the store the next day but was told that it's "not Apple policy" to post things out and that if I wanted the charger I'd have to collect it from the store myself. I was then told that it would probably be better for me to "just buy a new one" given the distance involved!
    Anyway, the next day I was reinstalling some software and the machine restarted again. I made a post on here and was told that the logs still suggested a faulty GPU, and that the Genius should have spotted it.
    So I made another trip to Belfast!
    First, I tried to collect my charger. After some crossed wire between staff members, it turned out that someone had labelled my charger and left it on the side for me to collect, but then someone else had then thrown it away. To Apple's credit, however, they gave me a new one off the shelf without hesitation.
    Next, the Genius ran the same test again and this time it failed. I asked the Genius why it would be the case that the EXACT same test would pass one day and fail the next but he didn't have any ideas. It is *my* theory that the test not only checks the GPU itself, but also looks in the log folder for logs that indicate a faulty GPU and that, by restoring the OS before I took it in, I effectively "cleared" this folder and made it impossible to detect.
    Anyway, he next mentioned that it was out of warranty and that I would need to pay for a repair. However, I had a printout from the trading standards site which outlined the Sale of Goods act and how (under UK law) we are protected for 6 years from purchase if a product is defective. He spoke to a couple of managers and agreed to replace the motherboard without charge.
    Next, he wanted proof that I'd purchased the machine directly from the Apple website, as apparently their records only go back 18 months (!). Unfortunately, I lost some emails a couple of years back and no longer had the receipt but - after another discussion with managers - he agreed to proceed anyway.
    He then said that I would have to come and collect the machine in a few days. The trading standards guidelines say that the RETAILER is responsible for arranging collection and delivery of the faulty product so I asked whether they could ship it to Dublin. However, he argued that to do this I would have to rearrange everything through AppleCare and have them collect/deliver the machine. So, having gotten this far (and not wanting them to change their minds), I just agreed.
    Anyway, I received an email saying that it was ready a few days later so I went back to Belfast again and collected it. So far (touch wood) it's been working perfectly and without a single restart.
    So, the things to remember:
    1) The test may not detect the issue the first time but that doesn't mean it's not there
    2) Restoring OSX to factory settings MAY impede the ability for the test to detect the issue
    3) It doesn't matter if you're out of warranty if you're covered by Consumer Law (check out the law in your country)
    4) Don't leave your charger in the Apple store!
    NB: I'm not a lawyer, of course, and none of this constitutes legal advice; I'm just hoping it will help some people as there seem to be a LOT of folks having this issue.

  • Mid 2010 MacBook Pro randomly restarting

    Hello,
    I wanted to drop Apple an email regarding this issue, but they seem careless about customers living in countries with Apple resellers only and don't think they might need to get expert help via email. Better buy a PC next time. I hope I will at least find some help here. I also think my problem might apply to this: http://support.apple.com/kb/TS4088
    Here is the letter:
    Dear Sir/Madam,
    I have a Mid 2010 15-inch MacBook Pro, on which I have been running Snow Leopard, Lion and Mountain Lion with no problems. But recently I have been working with my computer when suddenly screen turned black and the computer restarted. (Actually, when it restarted for first time it shut down before the startup sound, but booted up without problems after I turned it on via the power button.) Since it was the first time I didn't pay attention.
    Then after a few days it happened again, but this time the computer didn't seem like booting up again. When I finally got to the grey screen I tried safe booting with verbose mode, which sadly ended with the same restart after “DSMOS has arrived” line. From this I assume the problem won't lie in non-stock kernel extensions. I also tried resetting NVRAM with no success.
    I had a flash drive with stock Mountain Lion installer, succesfuly booted it up and let it run for a while, after about 15 minutes it shut down with the same black screen. From this I assume that the problem dosen't lie in my current Mountain Lion installation.
    From report logs I can tell two kernel extensions common to all the restarts: com.apple.NVDAResman, com.apple.nvidia.nv50hal; and four appearing only in some cases: com.apple.driver.AGPM, com.apple.GeForce, com.apple.iokit.IONDRVSupport, com.apple.iokit.IOGraphicsFamily.
    This made me suspicious about the dedicated Nvidia graphic card. I installed an utility called gfxCardStatus, which not only shows which card is currently in use, but also allows for force using of specific card. I also installed NovaBench to have some GPU-heavy benchmark available. When I run NovaBench, the computer switched from integrated to dedicated card with no problems, and the benchmark succesfuly finished. But when I tried forcing switch to any of the cards the computer restarted with the black screen. This made me suspicious about the logic board instead of specific graphics card.
    The problems also occurs when waking up form sleep. Sometimes it would wake up normally, but sometimes it would immidiately restart to a grey screen saying “Your computer restarted because of a problem. Wait a few seconds or press a key to continue starting up.”
    To summarize the problem, the computer restarts randomly and fails to wake up from sleep sometimes. I got it as a gift from my father, who lives in Slovakia and have bought it from local reseller. The problem is that I live in Czech Republic and I have some doubts regarding the quality of support at resellers. (Namely I am afraid they will say “See, it runs. There's no problem.”) Also I need to constantly work on a project for school competition, which is mostly done in Photoshop, and longer time without my computer would severely threaten the deadline. I would be very grateful to first have an opinion from Apple empolyee, who really has an in-depth knowledge of MacBooks and Mac OS X.
    Update: After writing this I tried resetting SMC, again with no success.
    Thanks in advance.
    Yours faithfully
    Samuel Novák

    I had already given my MacBook to dad, but in Slovakia they have horrible laws towards customers. The reseller has taken 2 weeks just to make a statement, which is ridiculous since I had sent the MacBook along with a detailed description of the problem and printed Apple article. It seems they have found the machine to be faulty and took another 30 days to fix it.
    I am more than happy to hear that Apple in this case promises to replace the logic board free of charge. It is a powerful machine and I don't want to replace it yet, but if I were about to pay for a new logic board I would consider buying a new laptop.
    Next time I would want to buy anything from Apple I would to one of official Apple stores in Austria, although it seem that not all the employees can diagnose certain issues the quality of service must be incomparable. These almost two months without MacBook, or Photoshop, have ruined my chances to participate in a countrywide student's projects competition, I must wait for the next year and that would be the last chance since I would be leaving high school.

  • MacBook pro 17" will not wake from sleep mode

    Ok so my MacBook Pro 17" with osx 10.6.8 will not awaken from sleep mode. when attempting to wake it up the screen dosent come on and the mouse and keyboard do not receve any power. to get back on the computer i have to force a hard restart by holding the power button for 10 seconds then pressing it again. then it boots to where i left off when i closed the lid. i have read a few forums about this problem and i have went through all the steps of reseting various things and went as far as going into terminal using sudo to disable safe sleep and nothing helps. i noticed an unusual error in my console. here is a  copy of my console log. the one in question is  {7/14/13 4:52:43 AM com.apple.UserEventAgent-Aqua[118] dontAutoLoad = EMPTY!}  someone please help me I am over 150 miles from the nearest apple store or authorised retailer

    Active Profiles:
    Battery Power                    -1*
    AC Power                    -1
    Currently in use:
    halfdim          1
    sms                    1
    hibernatefile          /var/vm/sleepimage
    gpuswitch          2
    disksleep          10
    sleep                    0 (imposed by 223)
    hibernatemode          3
    ttyskeepawake          1
    displaysleep          5
    acwake                    0
    lidwake          1
    Also I broke down and called support again this time a senior advisor's boss recorded the events and sent the data to their "engineering department" still waiting on the results hopefully they will get back to me sometime between today and saturday. will post the results of the tests. also this is a 2011 17in intel i5

  • Mid 2010 Macbook Pro Randomly Restarts

    Hi everyone and thanks for taking a look at my issue.
    Let me give some back story first.
    My MacBook was experiencing kernel panics and random restarts. I found information about the nvideo graphics card having an issue on this model and I took my MacBook into the Apple store to run the diagnostic test to confirm a flawed graphics card. The genius ran the test twice and it passed both times.
    I explained the issues with the random restarts and the kernel panics and becasue I have AppleCare I left my MacBook Pro to have the logic board replaced last week. I picked up my MacBook Pro last Friday and I thought it was fixed until Sunday it restarted randomly and then restarted randomly 20 mintutes after that. Then about 1 hour ago it did it again.
    So here are things I tried before I took into Apple:
    1. I repaird disk permissions
    2. I reverted back to Snow Leopard
    3. I installed gfxCardStatus and selected the Intel graphics card to use all the time
    This is a very frustrating issue.
    Here is the most recent panic report:
    Mon Aug 26 02:54:37 2013
    panic(cpu 0 caller 0xffffff800bab8655): Kernel trap at 0xffffff800ba7747e, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff2014af5b90, CR3: 0x00000000295ba000, CR4: 0x0000000000000660
    RAX: 0x0000000000000000, RBX: 0xffffff8014220738, RCX: 0x0000000000000000, RDX: 0xffffff800c0be470
    RSP: 0xffffff80fb7c3d20, RBP: 0xffffff80fb7c3d70, RSI: 0x0000000000000000, RDI: 0xffffff8014220738
    R8:  0xfffffffffffff000, R9:  0xffffff801e8e45d0, R10: 0x0000000105a77000, R11: 0x0000000000000200
    R12: 0xffffff2014af5b80, R13: 0x0000000000000057, R14: 0x0000000000000000, R15: 0x0000000000000000
    RFL: 0x0000000000010202, RIP: 0xffffff800ba7747e, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff2014af5b90, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80fb7c39c0 : 0xffffff800ba1d626
    0xffffff80fb7c3a30 : 0xffffff800bab8655
    0xffffff80fb7c3c00 : 0xffffff800bace17d
    0xffffff80fb7c3c20 : 0xffffff800ba7747e
    0xffffff80fb7c3d70 : 0xffffff800ba7c637
    0xffffff80fb7c3da0 : 0xffffff800ba76524
    0xffffff80fb7c3dd0 : 0xffffff800ba759b0
    0xffffff80fb7c3e10 : 0xffffff800ba6737c
    0xffffff80fb7c3f00 : 0xffffff800ba6b0e0
    0xffffff80fb7c3f30 : 0xffffff800bd5bd1a
    0xffffff80fb7c3f50 : 0xffffff800bde16aa
    0xffffff80fb7c3fb0 : 0xffffff800bace9c3
    BSD process name corresponding to current thread: mdworker
    Mac OS version:
    12E55
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x000000000b800000
    Kernel text base: 0xffffff800ba00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 33199825326563
    last loaded kext at 11132286927672: com.apple.driver.AppleUSBCDC    4.1.23 (addr 0xffffff7f8dd26000, size 16384)
    last unloaded kext at 11197889745200: com.apple.driver.AppleUSBCDC    4.1.23 (addr 0xffffff7f8dd26000, size 12288)
    loaded kexts:
    com.apple.filesystems.smbfs    1.8.4
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager    4.1.4f2
    com.apple.driver.AudioAUUC    1.60
    com.apple.driver.AGPM    100.12.87
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.filesystems.autofs    3.0
    com.apple.GeForce    8.1.2
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.1.4f2
    com.apple.driver.SMCMotionSensor    3.0.3d1
    com.apple.driver.AppleUpstreamUserClient    3.5.10
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.ApplePolicyControl    3.4.5
    com.apple.driver.AppleIntelHDGraphics    8.1.2
    com.apple.driver.AppleHDA    2.3.7fc4
    com.apple.driver.AppleMikeyDriver    2.3.7fc4
    com.apple.driver.AppleSMCLMU    2.0.3d0
    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
    com.apple.driver.AppleIntelHDGraphicsFB    8.1.2
    com.apple.driver.AppleLPC    1.6.0
    com.apple.driver.AppleMuxControl    3.4.5
    com.apple.driver.AppleMCCSControl    1.1.11
    com.apple.driver.AppleUSBTCButtons    237.1
    com.apple.driver.AppleUSBCardReader    3.1.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    34
    com.apple.driver.AppleUSBTCKeyboard    237.1
    com.apple.driver.AppleIRController    320.15
    com.apple.iokit.SCSITaskUserClient    3.5.5
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.3.1
    com.apple.driver.AppleFWOHCI    4.9.6
    com.apple.driver.AppleUSBHub    5.5.5
    com.apple.iokit.AppleBCM5701Ethernet    3.6.1b4
    com.apple.driver.AirPort.Brcm4331    615.20.17
    com.apple.driver.AppleAHCIPort    2.5.2
    com.apple.driver.AppleUSBEHCI    5.5.0
    com.apple.driver.AppleEFINVRAM    1.7
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleACPIButtons    1.7
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.7
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
    com.apple.nke.applicationfirewall    4.0.39
    com.apple.security.quarantine    2.1
    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
    com.apple.iokit.IOSerialFamily    10.0.6
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOFireWireIP    2.2.5
    com.apple.nvidia.nv50hal    8.1.2
    com.apple.NVDAResman    8.1.2
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.1.4f2
    com.apple.iokit.IOSurface    86.0.4
    com.apple.iokit.IOBluetoothFamily    4.1.4f2
    com.apple.driver.DspFuncLib    2.3.7fc4
    com.apple.iokit.IOAudioFamily    1.8.9fc11
    com.apple.kext.OSvKernDSPLib    1.6
    com.apple.driver.AppleHDAController    2.3.7fc4
    com.apple.iokit.IOHDAFamily    2.3.7fc4
    com.apple.driver.AppleSMC    3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy    1.0.0
    com.apple.driver.IOPlatformPluginFamily    5.3.0d51
    com.apple.driver.AppleSMBusPCI    1.0.11d0
    com.apple.driver.AppleGraphicsControl    3.4.5
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.iokit.IONDRVSupport    2.3.7
    com.apple.driver.AppleSMBusController    1.0.11d0
    com.apple.iokit.IOGraphicsFamily    2.3.7
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.5
    com.apple.iokit.IOUSBMassStorageClass    3.5.1
    com.apple.driver.AppleUSBMultitouch    237.3
    com.apple.iokit.IOUSBHIDDriver    5.2.5
    com.apple.driver.AppleUSBMergeNub    5.5.5
    com.apple.driver.AppleUSBComposite    5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.5
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOAHCISerialATAPI    2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.5
    com.apple.iokit.IOFireWireFamily    4.5.5
    com.apple.iokit.IOEthernetAVBController    1.0.2b1
    com.apple.iokit.IOUSBUserClient    5.5.5
    com.apple.iokit.IO80211Family    530.4
    com.apple.iokit.IONetworkingFamily    3.0
    com.apple.iokit.IOAHCIFamily    2.3.1
    com.apple.iokit.IOUSBFamily    5.6.0
    com.apple.driver.AppleEFIRuntime    1.7
    com.apple.iokit.IOHIDFamily    1.8.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    220.3
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    345
    com.apple.iokit.IOStorageFamily    1.8
    com.apple.driver.AppleKeyStore    28.21
    com.apple.driver.AppleACPIPlatform    1.7
    com.apple.iokit.IOPCIFamily    2.7.3
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9500420ASG, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9500420ASG, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    The other two panic reports listed firefox as a cause and mtmd on the other panic report
    Another thing I noticed is that the left side of my MacBook Pro gets hot, but the right side is fine. That seems very strange to me. I know computers generate heat but
    Maybe someone here can tell me what this means. If it's hardware related or software related.
    I'll take it back to Apple if I need to. Thank goodness for AppleCare.
    Thanks again for reading this and thanks in advance for any help.

    Hello there,
    I'm also having the same issue.  Macbook book pro from 2010 and never had an issue untill now.  Just fully re formatted my hard drive and tested a few things in disk utility and everything looks fine.   When it restarts I get this notice up restart.
    Interval Since Last Panic Report:  149977 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    E41E083D-C701-1192-7DF1-155C9CB17822
    Mon Nov  4 21:47:14 2013
    panic(cpu 1 caller 0xffffff7f8f47cf1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fe375000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80fddfb190 : 0xffffff800d21d636
    0xffffff80fddfb200 : 0xffffff7f8f47cf1a
    0xffffff80fddfb2d0 : 0xffffff7f8d97026c
    0xffffff80fddfb390 : 0xffffff7f8da431f6
    0xffffff80fddfb3d0 : 0xffffff7f8da43254
    0xffffff80fddfb440 : 0xffffff7f8dd08278
    0xffffff80fddfb570 : 0xffffff7f8da6bad1
    0xffffff80fddfb590 : 0xffffff7f8d97703f
    0xffffff80fddfb640 : 0xffffff7f8d974ad6
    0xffffff80fddfb840 : 0xffffff7f8d975a1e
    0xffffff80fddfb920 : 0xffffff7f8e963000
    0xffffff80fddfb960 : 0xffffff7f8e972e37
    0xffffff80fddfb980 : 0xffffff7f8e9a1e5f
    0xffffff80fddfb9c0 : 0xffffff7f8e9a1ebd
    0xffffff80fddfba00 : 0xffffff7f8e978c0f
    0xffffff80fddfba50 : 0xffffff7f8e943062
    0xffffff80fddfbae0 : 0xffffff7f8e93edfa
    0xffffff80fddfbb10 : 0xffffff7f8e93c9bb
    0xffffff80fddfbb40 : 0xffffff800d66ec83
    0xffffff80fddfbbc0 : 0xffffff800d670d13
    0xffffff80fddfbc20 : 0xffffff800d66e74f
    0xffffff80fddfbd70 : 0xffffff800d298c21
    0xffffff80fddfbe80 : 0xffffff800d220b4d
    0xffffff80fddfbeb0 : 0xffffff800d210448
    0xffffff80fddfbf00 : 0xffffff800d21961b
    0xffffff80fddfbf70 : 0xffffff800d2a6546
    0xffffff80fddfbfb0 : 0xffffff800d2cf473
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f8f46f000->0xffffff7f8f481fff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8f46a000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8f456000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8d7f3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000->0xffffff7f8dbb1fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f8e9200 00->0xffffff7f8e9edfff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f8dbbd000->0xffffff7f8de90fff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    12F45
    Kernel version:
    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
    Kernel slide:     0x000000000d000000
    Kernel text base: 0xffffff800d200000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 786028289087
    last loaded kext at 671922474451: com.apple.driver.AppleBluetoothMultitouch          75.19 (addr 0xffffff7f8f5c1000, size 73728)
    last unloaded kext at 326794685678: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f8f580000, size 57344)
    loaded kexts:
    com.apple.driver.AppleBluetoothMultitouch          75.19
    com.apple.iokit.IOBluetoothSerialManager          4.1.7f4
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.13.12
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.4.7fc4
    com.apple.driver.AppleMikeyDriver          2.4.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4
    com.apple.GeForce          8.1.6
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelHDGraphics          8.1.6
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleSMBusPCI          1.0.11d1
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBCardReader          3.3.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.iokit.SCSITaskUserClient          3.5.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleUSBHub          635.4.0
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.driver.AppleMultitouchDriver          237.4
    com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4
    com.apple.driver.IOBluetoothHIDDriver          4.1.7f4
    com.apple.driver.AppleHIDKeyboard          170.2.4
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.4.7fc4
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.nvidia.nv50hal          8.1.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f4
    com.apple.NVDAResman          8.1.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.4.7fc4
    com.apple.iokit.IOHDAFamily          2.4.7fc4
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.7f4
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.4.1d13
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6
    com.apple.iokit.IOUSBMassStorageClass          3.5.2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBFamily          635.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Interval Since Last Panic Report:  149977 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    E41E083D-C701-1192-7DF1-155C9CB17822
    Mon Nov  4 21:47:14 2013
    panic(cpu 1 caller 0xffffff7f8f47cf1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fe375000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80fddfb190 : 0xffffff800d21d636
    0xffffff80fddfb200 : 0xffffff7f8f47cf1a
    0xffffff80fddfb2d0 : 0xffffff7f8d97026c
    0xffffff80fddfb390 : 0xffffff7f8da431f6
    0xffffff80fddfb3d0 : 0xffffff7f8da43254
    0xffffff80fddfb440 : 0xffffff7f8dd08278
    0xffffff80fddfb570 : 0xffffff7f8da6bad1
    0xffffff80fddfb590 : 0xffffff7f8d97703f
    0xffffff80fddfb640 : 0xffffff7f8d974ad6
    0xffffff80fddfb840 : 0xffffff7f8d975a1e
    0xffffff80fddfb920 : 0xffffff7f8e963000
    0xffffff80fddfb960 : 0xffffff7f8e972e37
    0xffffff80fddfb980 : 0xffffff7f8e9a1e5f
    0xffffff80fddfb9c0 : 0xffffff7f8e9a1ebd
    0xffffff80fddfba00 : 0xffffff7f8e978c0f
    0xffffff80fddfba50 : 0xffffff7f8e943062
    0xffffff80fddfbae0 : 0xffffff7f8e93edfa
    0xffffff80fddfbb10 : 0xffffff7f8e93c9bb
    0xffffff80fddfbb40 : 0xffffff800d66ec83
    0xffffff80fddfbbc0 : 0xffffff800d670d13
    0xffffff80fddfbc20 : 0xffffff800d66e74f
    0xffffff80fddfbd70 : 0xffffff800d298c21
    0xffffff80fddfbe80 : 0xffffff800d220b4d
    0xffffff80fddfbeb0 : 0xffffff800d210448
    0xffffff80fddfbf00 : 0xffffff800d21961b
    0xffffff80fddfbf70 : 0xffffff800d2a6546
    0xffffff80fddfbfb0 : 0xffffff800d2cf473
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f8f46f000->0xffffff7f8f481fff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8f46a000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8f456000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8d7f3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000->0xffffff7f8dbb1fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f8e9200 00->0xffffff7f8e9edfff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8d8fb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8d8b8000
             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f8dbbd000->0xffffff7f8de90fff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8d9 0f000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8d875000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    12F45
    Kernel version:
    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
    Kernel slide:     0x000000000d000000
    Kernel text base: 0xffffff800d200000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 786028289087
    last loaded kext at 671922474451: com.apple.driver.AppleBluetoothMultitouch          75.19 (addr 0xffffff7f8f5c1000, size 73728)
    last unloaded kext at 326794685678: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f8f580000, size 57344)
    loaded kexts:
    com.apple.driver.AppleBluetoothMultitouch          75.19
    com.apple.iokit.IOBluetoothSerialManager          4.1.7f4
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.13.12
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.4.7fc4
    com.apple.driver.AppleMikeyDriver          2.4.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4
    com.apple.GeForce          8.1.6
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelHDGraphics          8.1.6
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleSMBusPCI          1.0.11d1
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBCardReader          3.3.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.iokit.SCSITaskUserClient          3.5.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleUSBHub          635.4.0
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.driver.AppleMultitouchDriver          237.4
    com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4
    com.apple.driver.IOBluetoothHIDDriver          4.1.7f4
    com.apple.driver.AppleHIDKeyboard          170.2.4
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.4.7fc4
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.nvidia.nv50hal          8.1.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f4
    com.apple.NVDAResman          8.1.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.4.7fc4
    com.apple.iokit.IOHDAFamily          2.4.7fc4
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.7f4
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.4.1d13
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6
    com.apple.iokit.IOUSBMassStorageClass          3.5.2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBFamily          635.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Any help would be greatly appreciated.
    Thank you

  • MacBook Pro randomly restarting since upgrading to Mavericks. Help!

    Ever since I downloaded Mavericks, my 2010 MacBook Pro is randomly restarting due to a GPU panic. I tried all the trouble shooting suggested by apple support via telephone (updating software, reinstalling mavericks, repairing disks). It is still restarting 4-5 times a day at least. I read it could be an issue with my model of MacBook, but it has been more than 3 years since I purchased it (almost 4 years). It never restarted when I was running 10.6. Why would it all of a sudden start doing this? Anyone have any luck with them replacing the hardware for free even though it was past the 3 years? Please help! I can't downgrade my operating system, as I need to run Lightroom 5 and it is not compatible with 10.6. Thank you!

    tccsp11,
    yes, sinve you’re getting GPU panics, your MacBook Pro is probably suffering from the defect described here. It’s a hardware defect, so the problem was always latent; one possible reason for it starting under Mavericks is that perhaps Mavericks switches to the NVIDIA GPU to perform some tasks (for better performance) that Snow Leopard didn’t switch for. One person reported that he was able to get the servicing done gratis, but he lives in Singapore, so I don’t know if e.g. Singapore consumer protection law played any part in that. If you need to run Lightroom 5, then it sounds as though you’re going to need to confirm whether your NVIDIA GPU has the defect or not, so you might as well make an appointment at your closest Apple store to have them run their Video System Test on your MacBook Pro.

  • Macbook Pro (2008) won't wake from sleep?

    Two days ago, a day after replacing an old battery, my 2008 model Macbook Pro refused to wake from sleep. For the past 48 hours it has been doing one of two things.
              A) It will act normally, except that the screen is blank (make the start-up sound, and sound as though it's running when I try to wake it)
               or
              B) Act as if it's sleeping.
    I have tried:
    -Resetting the SMC
    -Resetting the PRAM
    -Restarting the laptop from battery power
    -Restarting with it plugged in a battery removed
    Someone gave me the idea to hook up an external monitor, and see if it's my screen, but it's in the "Don't wake from sleep" stage at the moment. It's is out of warranty, so I want to see if anyone has any solutions or suggestions before I pay someone to take a look at it.
    Thanks!

    I'm convinced the price of repairs is a ploy to drive up new sales figures! As are these convenient 'catastrophic' hardware issues! It's odd that every post asking about this fault crop up after 4 or 5 years of impeccable reliability, it's like they are self destruct to force you into the clutches of an overly friendly assistant who leaves you wanting to invite them round for Sunday dinner because your nan will adore them! Ahhh well shiny new apple things do fill the void in lives only satisfied by something over priced to stroke and adore!

  • MacBook Pro needs restart after wake up

    I recently upgraded the hard drive (to 1TB) and RAM (to 8GB) of my late 2008 MacBook Pro, as well as performed a fresh install of Yosemite. My system has been running pretty fast and well; however, when I put my notebook to sleep and wake it up, it won't run programs. Files won't save, programs will quit before they start, and web pages won't load, and this is after wake up. When I restart the computer after this, it returns to normal working order. I can shut down and restart when I need to, but I would like to be able to use sleep/wakeup when I can (which was working fine when I had Mavericks and the older HDD and memory). I was wondering if this was a problem with Yosemite, as I have been seeing some issues with this functionality with the new OS, or if it is a problem with my new hardware. Thanks in advance.

    Step 1
    Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
    Step 2
    If you're running OS X 10.8.5 or earlier, from the menu bar select
               ▹ System Preferences... ▹ Accessibility
    If the checkbox at the bottom marked
              Enable access for assistive devices
    is checked, uncheck it and test.
    If you're running OS X 10.9 or later, select
               ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
    If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
    Step 3
    In the Energy Saver pane of System Preferences, uncheck the box marked
              Put hard disks to sleep when possible
    Step 4
    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
    *The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.
    Step 5
    This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
    In the search box in the window's toolbar, enter "powerd" (without the quotes.)
    You may see one or more lines like this:
    com.apple.message.signature: Platform Failure
    If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
    Step 6
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down.
    You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.

  • Macbook Pro randomly restarts all program

    Hey Guys,
    I have a MBP 15 that for no apparent reason while I am working the screen will turn blue, and then all the services seem to restart (All the apps close and then re-open). The computer doesn't actually restart just the services. It happens about once a day.
    The computer has a new battery and is plugged in when this happens.
    The laptop is sitting on a laptop cooler which is blowing air on it.
    I do have a  Momentus XT hybrid drive, which I am thinking may be the problem see:
    http://www.engadget.com/2011/02/20/momentus-xt-hybrid-drive-causing-headaches-se agate-working-to-f/
    But that drive is fast, it boots up somewhere between 15-35 seconds.. crazy fast but the services restarting is the only problem I have been having with the MAC and I don't know if its the HD, an application I have installed, or what.  Maybe you guys can shed some light or help me figure out what errors I might have that might be causing it.
    The laptop restarted all the service after 1:34pm , below is a portion of the log file...there is a ton more but didn't know how much to post to be helpful.
    I have tried repairing the disc, fixing permissions and rebooting...but the problem still returns. That is about all I have tried so far...
    Any Suggestions???
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro3,1
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          2.2 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          4 MB
      Memory:          4 GB
      Bus Speed:          800 MHz
      Boot ROM Version:          MBP31.0070.B07
      SMC Version (system):          1.16f11
      Sudden Motion Sensor:
      State:          Enabled
    8/2/11 1:31:46 PM          com.apple.SecurityServer[23]          Session 0x236ba5 dead
    8/2/11 1:31:46 PM          com.apple.SecurityServer[23]          Killing auth hosts
    8/2/11 1:31:46 PM          com.apple.SecurityServer[23]          Session 0x236ba5 destroyed
    8/2/11 1:31:47 PM          Skype[6677]          MacChat wrapper could not GetChat C++ MacSkyLibChat by chat name
    8/2/11 1:31:47 PM          Skype[6677]          MacChat wrapper could not GetChat C++ MacSkyLibChat by chat name
    8/2/11 1:31:47 PM          Skype[6677]          MacChat wrapper could not GetChat C++ MacSkyLibChat by chat name
    8/2/11 1:31:47 PM          Skype[6677]          SkypeChat could not create SkypeMacChat object: chatname = #rixride/$hemantmadaan;84fee69cbad23d8 id = 0 userhandle = (null)
    8/2/11 1:31:50 PM          Firewall[72]          Skype is listening from 0.0.0.0:23867 proto=6
    8/2/11 1:31:54 PM          AWPAgent[6664]          Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
    8/2/11 1:32:05 PM          hdiejectd[6712]          running
    8/2/11 1:32:34 PM          /System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera[6690]          waitForCallbackThreadConditionSignalWithTimeout: pthread_cond_timedwait() failed, status = 60
    8/2/11 1:32:48 PM          hdiejectd[6712]          quitCheck: calling exit(0)
    8/2/11 1:32:50 PM          Firewall[72]          Allow Skype connecting from 76.218.11.212:2315 to port 23867 proto=6
    8/2/11 1:34:08 PM          WindowServer[6627]          kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    8/2/11 1:34:08 PM          com.apple.WindowServer[6627]          Tue Aug  2 13:34:08 Rick-Cruzs-MacBook-Pro.local WindowServer[6627] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    8/2/11 1:34:13 PM          hdiejectd[9458]          running
    8/2/11 1:41:29 PM          /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[ 6675]          No valid tickets, timing out
    8/2/11 1:44:05 PM          com.apple.diskmanagementd[9515]          /: no supported helper partitions to update.
    8/2/11 1:44:12 PM          [0x0-0xca0ca].com.apple.systempreferences[9505]          Couldn't find any matches.
    8/2/11 1:44:21 PM          System Preferences[9529]          .scriptSuite warning for result type of command 'timedLoad' in suite 'SystemPreferences': the type NSNumber ('long') doesn't match the result Apple event code ('doub').
    8/2/11 1:44:21 PM          [0x0-0xca0ca].com.apple.systempreferences          2011-08-02 13:44:21.401 System Preferences[9529:903] .scriptSuite warning for result type of command 'timedLoad' in suite 'SystemPreferences': the type NSNumber ('long') doesn't match the result Apple event code ('doub').
    8/2/11 1:44:38 PM          Firewall[72]          Allow Skype connecting from 24.120.144.204:45431 to port 23867 proto=6
    8/2/11 1:45:25 PM          Firewall[72]          GoogleTalkPlugin is listening from 127.0.0.1:53314 proto=6
    8/2/11 1:45:25 PM          com.apple.launchd.peruser.501[98]          ([0x0-0xea0ea].com.google.GoogleTalkPluginD[9563]) Exited with exit code: 255

    The first thing I'd do is create a new user account (call it Test Account) and leave it absolutely pristine. DO NOT change any settings or add any software. Then log into that account and see if you have the same problem. If you do not then you have eliminated hardware and also know it's a software problem limited to your current user account. That's were I'd start.
    I'd also recommend opening Activity Monitor (Applications - Utilities - Activity Monitor) and see if there are any applications taking up a lot of %CPU and how much free RAM you may have. If you see an application taking up too much %CPU then you have narrowed down the issue. If you are extremely low on RAM then perhaps a RAM upgrade is what all that's needed.

  • MacBook Pro kernel panic on wake from sleep

    I need some advice. Over the past few days, my MacBook Pro has been experiencing kernel panics when I open the screen and it wakes from sleep. The panic is immediate; there is no lag or time between opening the computer and the initiation of the event. It appears to be intermittent however and I wanted to get some input on this before I start troubleshooting it. Perhaps I may need to have Apple take a look at the unit but I would like to solve the issue (if possible) myself.
    One thing I did notice is that the kernel panics started only after I recently updated Mac OS X with the most recent Security Update 2006-003, Quicktime 7.1 and Front Row 1.2.2. Not sure if this is related however, it is interesting that the panics started almost immediately following the software update.
    Here is the panic log:
    panic(cpu 0 caller 0x0019CAEF): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
    CR0: 0x8001003b, CR2: 0x1e9b65c5, CR3: 0x00d65000, CR4: 0x000006e0
    EAX: 0x00000000, EBX: 0x1e9b65c5, ECX: 0x00159000, EDX: 0x0040c9c0
    ESP: 0x1e9b65c5, EBP: 0x13c33cc8, ESI: 0x001015c5, EDI: 0x039a1fc0
    EFL: 0x00010297, EIP: 0x003b13c1, CS: 0x00000008, DS: 0x13c30010
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x13c33b58 : 0x128b5e (0x3bbeb8 0x13c33b7c 0x131bbc 0x0)
    0x13c33b98 : 0x19caef (0x3c1340 0x0 0xe 0x3c10f8)
    0x13c33c48 : 0x197b53 (0x13c33c5c 0x13c33cc8 0x3b13c1 0x2b100048)
    0x13c33c54 : 0x3b13c1 (0x2b100048 0x39a0010 0x150010 0x13c30010)
    0x13c33cc8 : 0x3b24f8 (0x39bb700 0x39a1fc0 0x3df3f0 0x162fcb)
    0x13c33d08 : 0x379a4c (0x399c480 0x39a1fc0 0x13c33d48 0x3b1d64)
    0x13c33d28 : 0x37d2a5 (0x23c4300 0x39a1fc0 0x23c4304 0x23c4300)
    0x13c33d48 : 0x3a286a (0x23c4300 0x39a1fc0 0x13c33d78 0x3aecb5)
    0x13c33d98 : 0x1885f0 (0x23c4300 0x2f180b4 0x2f180c8 0x11c970)
    0x13c33dd8 : 0x12b389 (0x2f37eb4 0x2f18098 0x0 0x0)
    0x13c33e18 : 0x124902 (0x2f37e00 0x0 0x18 0x13c33efc)
    0x13c33f28 : 0x192efc (0x13c33f54 0x0 0x0 0x0)
    0x13c33fd8 : 0x197fa6 (0x38d2318 0x38d2318 0x1e9b65c5 0x1e9b65c5) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbffff358
    Kernel version:
    Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386
    Model: MacBookPro1,1, BootROM MBP11.0055.B03, 2 processors, Intel Core Duo, 2 GHz, 1 GB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
    Memory Module: DIMM1/BANK 1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 0.1.17
    Bluetooth: Version 1.7.3f4, 2 service, 0 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST910021AS, 93.16 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
    Thanks!
    MacBook Pro 2 GHz 1 GB Ram   Mac OS X (10.4.6)  

    One other thing I noticed that could or could not be the problem but is sure curious is the option in the Energy Saver control pane for automaticly dimming the screen before sleep. I first noticed when I got my MacBook Pro that this option was enabled without it be marked as on. I checkmarked it then unchecked it again and the screen did not appear to dim before sleep anymore. However, since the last kernel panic on Monday, I have reenabled the option thinking it could possibly be this. It's kind of far fetched I know, but my system has been stable for past 2 days so perhaps this software flaw in the Energy Saver is the blame. Sort of makes sense since this timmer for dimming is activated before sleep of the display which might corrispond with some part of the sleep/wake system of the computer and/or Mac OS X. Later, I am going to try turning the dimmer off and cycling the computer from sleep to wake and see if I get a panic. I'll keep everyone posted as to my results.

  • Macbook Pro Retina freezes on wake from sleep

    Ever since the Mavericks 10.9.2 update my computer "freezes" on waking up from sleep. Each time I wake it up I require a password immediately, and about once a day (out of 5-7 times that I wake it up) I will put in my password, the password field becomes grayed out, acknowledging that I hit return, and then does nothing. It doesn't become unresponsive (I can still move the mouse), but the computer doesn't unlock.
    I left it sitting like this for 30 minutes one time and it just sat on this screen. If I put it back to sleep or shut the shell and try to log in again it does the same thing.
    The only way to resolve (that I've found) is to do a hard shutdown, which has led to the loss of some unsaved work.
    Doing a hard reset once (sometimes twice or three times) a day is pretty frustrating. Is anyone else experiencing this problem and has anyone found a fix?

    One other thing I noticed that could or could not be the problem but is sure curious is the option in the Energy Saver control pane for automaticly dimming the screen before sleep. I first noticed when I got my MacBook Pro that this option was enabled without it be marked as on. I checkmarked it then unchecked it again and the screen did not appear to dim before sleep anymore. However, since the last kernel panic on Monday, I have reenabled the option thinking it could possibly be this. It's kind of far fetched I know, but my system has been stable for past 2 days so perhaps this software flaw in the Energy Saver is the blame. Sort of makes sense since this timmer for dimming is activated before sleep of the display which might corrispond with some part of the sleep/wake system of the computer and/or Mac OS X. Later, I am going to try turning the dimmer off and cycling the computer from sleep to wake and see if I get a panic. I'll keep everyone posted as to my results.

  • New retina macbook pro randomly restarting?

    Hi, all,
    I just bought the new retina-display macbook pro.
    And this laptop is amazing!
    but sometimes it has to RANDOMLY restart. It restarts when I'm using it, while it is asleep, or sometimes even when i try to shut it down.\
    Anyone has the same problem?
    Rain

    That behavior means that your Mac is crashing. Several things can cause a crash, like a defect in manufacturing, but usually... USUALLY... this happens to people running software that didn't come with their Mac that isn't compatible with the operating system. Some antivirus programs cause this, and the older version of the Chrome Browser caused a lot of problems for people, too.
    If you haven't installed questionable software or imported old settings on to your new Mac, and it's behaving this way anyway, there is something wrong with your Mac and you should return it. You are covered under warranty, and if you have good customer service you may be able to get it replaced.

  • Brand New Macbook Pro 17 Won't Wake From Sleep

    6 day old Macbook Pro 17 unibody refuses to go past white screen. I have tried a forced reboot. Nothing. Laptop just goes to white screen with no response from keyboard. Can't boot into safe-mode. Can't do anything. Logo doesn't appear. Just white screen and sits there indefinetely.
    HELP!

    Furthermore, I am now hearing a faint repeated beep coming from the lower right side. (where I assume the HD is)

Maybe you are looking for