MacBook Pro, randomly Windows 7 doesn't start and screen goes blank
Hi, I installed Windows 7 (Ultimate 64-bit) using the BootCamp on my MacBook Pro (MBP) i7, mid 2010. Installation was successful without any issues. This is my first Mac and, for now, I primarily use Windows on my MBP. The problem: After selecting Windows OS, randomly, Windows doesn't start and the screen goes blank. When this happens, most of the time I have to press the power button twice and press the Option key again to restart in Windows. Sometimes I have to hold down power button for several seconds to turn off MBP, then power it back on to start over. Windows 7 seems to restart on second try every time.
I can tell when the screen will go blank and Windows will not start, when the blinking cursor does not appear on upper left corner of the screen. Also, I enabled Windows OS Boot Log and nothing displays when this happens.
I took in my MBP, twice, to local Apple store Genius Bar and I was told that it was a Windows problem and I must purchase AppleCare Protection Plan to get help resolving the blank screen. It was explained to me that AppleCare had Windows experts who can help with resolving the issue. Therefore I purchased the AppleCare Protection Plan and spoke to AppleCare directly and still no resolution.
Any help you can provide would be greatly appreciated. Thanks in advance.
There is a forum specifically for Boot Camp, this is a general MBP forum and most of us don't use Boot Camp or Windows. The link to that forum is:
http://discussions.apple.com/category.jspa?categoryID=237
Apple does support Boot Camp however if your problem is with Windows Apple does not support a Microsoft product. You would need to contact Microsoft for help.
Roger
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dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
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dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
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Mac OS version:
10K549
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com.apple.driver.AppleMikeyHIDDriver 1.2.0
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com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
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com.apple.driver.AppleRTC 1.3.1
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com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
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Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
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Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
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Serial ATA Device: MATSHITADVD-R UJ-898
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USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 6
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last loaded kext at 322317713273: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f977af000, size 229376)
last unloaded kext at 335446223059: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7f963dc000, size 65536)
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