MacBook Pro repair has caused more issuses
So last week my late 2011 MacBook Pros USBs stopped working (yes both) so I rang apple and I had one day left in warranty (technically 2) I was told my only options were 1) Bring it to an authorized repair center a bit over an hour away or 2) pay €250 for applecare so they could send a courier to pick it up and send it back fixed, I thought this seemed a bit unfair as I was still in warranty but as I couldn't afford to pay up I decided to go with the repair center (This meant a total 4 hours driving ).
So I got it back today with a new logic board... Yay a working useable MacBook again right? WRONG!! I'm unable to use the USB ports anything I plug in except a wireless Microsoft mouse gives me I never got that message before today.
Plus I'm getting lots of random kernel panics, I did some googling and found it appears to be the RAM so I put in an 8GB upgrade I bought and it still does it so it cannot be the RAM two sets can't be bad like that.
I've reset SMC, PRAM, and run the long apple hardware test with no problems and still get the same message above and kernel panics.
What's my next move? I cant afford (its to late now anyway) applecare or to keep driving 4 hours for repair work that causes more problems...
Kernel panoc 5 minutes after posting heres the log:
Interval Since Last Panic Report: 2539 sec
Panics Since Last Report: 6
Anonymous UUID: CBA99B33-30CA-43AF-A729-6BC30CFE6F45
Mon Jan 7 22:31:13 2013
Machine-check capabilities (cpu 0) 0x0000000000000c07:
family: 6 model: 42 stepping: 7 microcode: 26
Intel(R) Core(TM) i5-2435M CPU @ 2.40GHz
7 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0xb600000000040150 valid
MCA error code: 0x0150
Model specific error code: 0x0004
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
Error enabled
Uncorrected error
IA32_MC0_ADDR(0x402): 0x000000000664fd5c
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
panic(cpu 1 caller 0xffffff80002c4dd5): "Machine Check at 0xffffff80005cfd72, registers:\n" "CR0: 0x0000000080010033, CR2: 0x00000000795e7000, CR3: 0x000000000a98900a, CR4: 0x00000000000606e0\n" "RAX: 0xffffff80005cfd70, RBX: 0xffffff8011aea490, RCX: 0xffffff8011af6d80, RDX: 0x0000000000000000\n" "RSP: 0xffffff80f024bf68, RBP: 0xffffff80f024bfb0, RSI: 0xffffff801231a000, RDI: 0x0000000000000000\n" "R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x000000000a98900a, R11: 0xffffff80002dad00\n" "R12: 0x00000000b521acbc, R13: 0xffffff8000842ab8, R14: 0xffffff801231a000, R15: 0x0000000000000003\n" "RFL: 0x0000000000000246, RIP: 0xffffff80005cfd72, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-1699.32.7/osfmk/i386/trap_native.c:2 78
Backtrace (CPU 1), Frame : Return Address
0xffffff80e7d42ec0 : 0xffffff8000220792
0xffffff80e7d42f40 : 0xffffff80002c4dd5
0xffffff80e7d430a0 : 0xffffff80002daf2f
0xffffff80f024bfb0 : 0xffffff80002daa79
BSD process name corresponding to current thread: Google Chrome
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1228203036401
last loaded kext at 621800452367: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f807d7000, size 241664)
last unloaded kext at 166842893243: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80b06000, size 65536)
loaded kexts:
com.delantis.kext.tcpblocknke 2.2.6
com.Cycling74.driver.Soundflower 1.5.2
at.obdev.nke.LittleSnitch 2.4.4
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.75
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: M4-CT128M4SSD2, 128.04 GB
Serial ATA Device: Hitachi HTS545050B9A302, 500.11 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
Call Apple and explain. You now have a warranty on the logic board. perhaps now they send you a shipping box to send it in. I assume when you accepted it at the Apple store you checked it out and made sure it was working properly.
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Okbart wrote:
Can I safely send the Word Office icons and anything else related to it that shows up in spotlight to the trash?
You mean for Office apps? That, I don't know for sure as I don't use MS Office on my Mac. I would check to see if there is some sort of MS Office uninstaller that needs to be run before dragging the icons to Trash. Either from one of the Office apps Help or About or search the Internet for a solution.
EDIT: A quick Google search found this link which may help you.
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