Macbook pro replacement problem

About a month ago I purcased a macbook pro retina from malaysia. But now im in the UK. I faced some problem with the display . So i brought to the retail store in the UK. I was told that , they cant replace my macbook but they can only repair it because i didnt buy it from a UK retail store? Isnt it suppose to be a international warranty? Why cant i get it replaced then ?

Replace? Where did you get that idea?
Your warranty covers defects in materials and workmanship from the date you received it. Apple will repair or replace AT APPLE'S DISCRETION.
You are entitled to have them put it into working order at no cost to you. You do not get a new one because you feel like it.

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4s microphone has always malfunctioned (people can't hear me) for first 10 seconds of outgoing phone calls. I've synched w healthy Macbook Pro, replaced SIM cards, replaced iPhone 4s, called Applecare (no mic issue admitted). OS problem?

4s microphone has malfunctioned on most outgoing calls for many months. People can't hear me for first 10 seconds of outgoing phone calls. I've synched w healthy Macbook Pro, replaced SIM cards, replaced iPhone 4s when Apple Store thought it was probably a hardware problem, called Applecare (no mic issue admitted). OS problem??? I think so! [Possible] good news: for the past 2 days, since updating to 5.1.1, no one has reported problems hearing me!
I'm concerned Applecare folks did not admit to me that so many other 4s users also has malfunctioning mics.

Tornado Todd wrote:
I'm concerned Applecare folks did not admit to me that so many other 4s users also has malfunctioning mics.
Why would that even matter?
The device obviously has a hardware issue and is under warranty, take it to Apple for replacement and move on with life. No reason to make things difficult.

I install windows 8 in my macbook pro, the problem is it cannot detect wifi connection and bluetooth

I install windows 8 in my macbook pro, the problem is it cannot detect wifi connection and bluetooth, because when i click the wireless in settings there are no choices... but when i use the mac os, everything is fine, the wifi, the bluetooth everything is functional, can you help me fix this problem? help will be much appreaciated.. thanks

How did you install Windows? Did you use Bootcamp Assistant or did you use a virtual machine like Parallels, Fusion, or VirtualBox.
If you used Bootcamp Assistant, did you download and install the Windows Support software (drivers) in accordance with the Bootcamp instructions?

I wanna reinstall Mac OSx lion on MacBook pro, my problem is I dint purchase OSx lion with my apple Id before.so anybody can tell me how to purchase OSx with my apple Id on MacBook

I wanna reinstall Mac OSx lion on MacBook pro, my problem is I dint purchase OSx lion with my apple Id before.so anybody can tell me how to purchase OSx with my apple Id on MacBook

Nope. You can purchase a Snow Leopard DVD for $29.00 through an Apple retailer or ordering from AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

MacBook PRO 17'' Problem?

MacBook PRO 17'' Problem?
I bought in America a new Macbook Pro with me already 8mj:
Model Identifier: MacBookPro4, 1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.5 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP41.00C1.B03
SMC Version: 1.28f1
GeForce 8600M GT 512mb GeForce 8600M GT 512MB
Type: DDR2 SDRAM 2 pieces
Size: 1 GB
Speed: 667 MHz Speed: 667 MHz
sometimes my ignition pocme blow 2puta quickly and fit 1s and thus prove it does not poweroff, the display has no image.
or when booting the mistake occurs in the image:
sometimes when booting the error as shown in the picture!
but more frequently happens that does not powered up LCD! ONLY PROVIDES NOTICE ACOUSTICAL 2puta quickly and fit 1s, etc. ...
When it poweroff so again uplalim all work properly and I do not have any more problems! After re-ignition occurs again, the same situation!
I have made a hardware test and reinstalira OS X Leopard 10.5.6 Update! but again the same story, says that everything ok!
There is no additional peripherals except that I ordered from the apple store to upgrade my 1G still working memory SDRMA 667MHz
Thank you prayed that we would help someone because I do not know whom to turn to more ...
IMAGE: http://www.mackorisnik.com/forum/download/file.php?id=747
All details of problems in URL: http://www.mackorisnik.com/forum/viewtopic.php?f=7&t=6116

Your system profile is a complete blank!!
When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
CLICKY CLICK-----> Help us to help you on these forums
***This will help in providing you with the proper and/or correct solutions.***
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.

IPhone music will not respond to Play button after being paused. The same music is on my iPad and MacBook Pro without problems. Any suggestions about cause and solution.

iPhone music will not respond to Play button after being paused.
The same music is on my iPad and MacBook Pro without problems. Any suggestions about cause and solution.

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

My MacBook Pro has problem in iphoto,, I cant open it,, I need help please,,,,

My MacBook Pro has problem in iphoto,, I cant open it,, I need help please,,,,

Last login: Sun Apr 22 19:11:11 on ttys000
Marlons-MacBook-Pro:~ ryanmnhs$ ls -la ~/Library/LaunchAgents
total 40
drwx------   7 ryanmnhs staff   238 5 Nov 23:09 .
drwx------@ 48 ryanmnhs staff 1632 13 Jan 09:53 ..
-rw-r--r--   1 ryanmnhs staff   574 24 Oct 22:29 com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
-rw-r--r--   1 ryanmnhs staff   618 22 Oct 2011 com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.BAF380D0-E780-4E82-86BF-77 2440AB4936.plist
-rw-r--r--   1 ryanmnhs staff   895 4 Sep 2011 [email protected].plist
-rw-r--r--   1 ryanmnhs staff   802 21 Mar 12:56 com.facebook.videochat.ryanmnhs.plist
-rw-r--r--@ 1 ryanmnhs staff   805 6 Sep 2011 com.google.keystone.agent.plist
Marlons-MacBook-Pro:~ ryanmnhs$
,,,,,,,,THIS IS THE RESULT,, WHAT DOES THIS MEAN? HOW CAN I FIX MY PROBLEM? UP TO THIS DATE MY WORD, EXCEL AND POWERPOINT STILL DONT WORK!!!!PLEASE HELP ME, ANYONE? THANK YOU...

How to get a macbook pro replacement under warranty?

I bought my Macbook pro 6 months ago, and it's still under warranty right now. I used some laptops of SONY VAIO & Microsoft before, and I did not experience any problems with them in the first 2 years. This year, I decided to give Macbook pro a try because I have heard many compliments about this laptop from my friends and advertisements. When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months, until now. I felt a little bit disappointed, but I still use it because I am an easy customer. But recently, whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing. I don't know how to describe it, but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running. My laptop has never been felt out or scratch. It's just 6 months since the day I purchased the laptop. I should not experience this trouble with my laptop because I think the Macpro is better than the SONY VAIO or other laptops. I feel like I was sold a refurbished Mac, and I am really disappointed. My friend told me to bring my Mac to be fixed in Apple store, but I don't want to continue using a fixed, refurbished Mac. Can I get a replacement? If I bought it in Bestbuy, could I got replacement in Apple Store or Bestbuy store?

Can I get a replacement?
No - see below
whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing.
Intel-based Macs: Resetting the System Management Controller (SMC)
but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running.
Troubleshoot the spinning beach ball
When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Retina Display MacBook Pro eye problem and strain

Hi, the name is Ben
Recently, I boought a retina display and have since been having noticeable eye problem.
(strain, fatigue, oversensativity to computer monitor/screen ligthing)
My question was, has anyone been experiencing the same.
I use my computer pretty much all day, since my work/studies are all based on it.
Still, after 2 weeks of using retina display macbook pro, I have rapidely seen my eyes
starting to hurt, being oversensitive to computer monitor (not that I can't use any, but am
very sensitive to any lighting and need particular moderation in usage)
Now true, there ARE many good habits I did not know of before,(see some examples below)
that I am trying to adopt but still (reducing only in part the problem), I must say I am rather worried,
since I have never had any similar problem in 5 yearsof using my previous 13", macbook, mid 2007.
Any commments, or suggestion (constructive of course) would be welcome.
(few examples of of good habits I have tried so far)
as regularly standing (/30 min),
look at something far away for 20 second (/20 min), blinking regularly, closing eyes for a moment,
adjusting lighting in work environnement, buying an antiglare film or device (nushield) , adjusting screen position,
not working to close to screen, using bigger fonts

an hour on my MBP by itself (someone else's office, a hotel room, an airplane, my lazy sofa) and my eyes lose the ability to focus --and I'm toast.
Ok, I'll explain why.
First off your iPad and iPhone screen is smaller, thus doesn't reflect as much as a larger display will.
Your other displays are in a static environment where you have reduced the glare or it's been reduced just by chance.
When you take the glossy screen laptop to another location without adequate environmental features to reduce glare imposed (no overhead lights, closed windows, low light etc.) on the screen, thus your getting eyestrain from the glare.
It's caused by the slightly out of focus reflections verses the screen image, your eyes are automatically refocusing between the two images.
Your solution in this matter is to apply a anti-glare film to the laptops glossy screen, unfortunately it's going to cost money and be replaced often as it gets dirty, dries out and peels at edges etc.
Ideally a anti-glare matte screen would be the choice in the first place. I use my Mac for 12 hours a day, 7 days a week and don't have the eyestrain problem anymore.

MacBook Pro Audio Problems!

I have been using my new MacBook Pro Retina since Christmas when I got it and loved it. However, I recently noticed that when using my Bose QC15 headphones with it, I was only getting audio in the left channel. I replaced the batteries in the headphone and made sure that the plug is firmly pushed in on either side and am still only getting one channel. I also tried using the headphones with my iPhone 5 and they weirdly worked fine. I want to know if this is a problem with the audio out port on the MacBook Pro or with my headphones which I don't think it is.
Thanks,
Lorenzo

Is SYSTEM PREFERENCES>SOUND>OUTPUT has balance in the center, take advantage of the warranty and have it fixed at an Apple store genius bar.
Ciao.

MacBook Pro boot problems

Hi. Over the last few days i have been having problems with my MacBook Pro starting up. If i put it to sleep it will not wake up, just get a blank screen and if i turn it off, it will not boot. I can hear the drive spin up, the chime sounds, but just get a blank screen. The apple logo is not illuminated and the caps lock key illuminates when pressed. The only way to get it to boot is to turn it off and on repeatedly around 30 times and then itll boot up and work fine. My battery was pretty bad so thought this might be the cause but after replacing it, its still the same. Its running 10.8.2 and i think its a late 2010 MacBook?

The folder / question mark means that the system is either not on the startup disk you're using, or has been damaged.
If you can't boot from your original hard drive (you may need to press the Option key while booting to select a startup disk), try booting from your install DVD (hold C while starting up). Option will not show drives or partitions that don't have a bootable system on them (it can, however, show a drive with a damaged system that will, when tried, yield the ? and folder icon.)
You should then be able to run disk repair or switch back to your original startup disk so you can move some "stuff" to an external drive.

Macbook pro trackpad problems

I have been having trackpad problems on my macbook pro (bought in 2010) for the past couple of days. Not only does it move erratically by itself, but the left click does not respond as it should. Whenever I use the left click, it works as a right click, and I have made no changes in the trackpad options. I have done a battery check through the shift and battery click option, and the response for battery came normal. I have also done a PRAM/NVRAM reset, but the problem still persists. Do I need to replace my battery? Please leave any suggestions. Thanks

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

MacBook Pro Power Problems.

My MacBook Pro is exhibiting power problems. I am running Yosemite and it seems that the problem may have arisen since I dowloaded this upgrade. When the battery is charged it shows 99% charge and I can use it on battery power. As normal with use the charge gradually reduces, say to 30%. I then switch off using either the on/off button/apple logo, waiting for the dialogue box, " do you want to switch off etc". The next day, I switch on, but the computer will only boot up when the power lead is attached. When the computer comes on, usually as normal, the charge always shows 0%. When it is recharged the whole process repeats itself. Help please.

Hi,
Thanks for responding. My MBP is late 2009 and the battery has never been replaced. When I look at battery condition, it registers as normal, as it does when I do the power checks you suggested. When I plug in the power cord it glows green and within a few seconds it is on amber, until fully charged. I've done the SMC reset. I noticed this morning that after using it last night the battery capacity was 93% and an expected duration of about 5.5 hours was listed. After limited use this morning, restricted to email admin only, the charge level had dropped to 88%, but the predicted duration was only 2.75 hours. Currently the level is 73% and the duration is 3 hours, although I have accessed the web several times. Presumably there is some sort of algorithm that looks at current usage and predicts the duration. I will continue to monitor this to see what happens. In the meantime if you have any more thoughts!!!
Regards
Roger

Macbook Pro Charge problems

So I have a Macbook Pro I bought in August 2010, which over the last 3 days has started developing charging problems. It does one of the two of the following: I plug the charger in, the charge light will come on and the laptop will charge for about 45 secs before dropping out completely needing to be physically disconnected and switched off at the wall for at least a minute before it starts working again, for the same effect. Or, I plug it in, it charges for about 30 secs, then resets itself as if it had only just been connected, charges for another 30 secs, resets, charges for another 30 secs repeats, etc etc.
Wondering if anyone else has experienced this issue?
As you can imagine, this is making life really REALLY difficult for trying to keep my laptop charged.
I have tried the various tricks listed on the Apple troubleshooting website, and nothing has worked long term. I am sure the power points I am using are good, because they are the same points I use day in and day out at work/school.
I am considering taking the adapter to the nearest Apple Reseller to me, and getting them to check it/replace it if it is naffed. I am also considering getting it replaced with the more powerful 85 watt adapter rather than the 60 watt, if I am able to do so...

There are several reasons that the power adpater is behaving as it does. However, since you've "tried the various tricks listed on the Apple troubleshooting website, and nothing has worked long term", the only thing left is to try a new power adapter. Be sure to bring in your old adapter with your computer.

Macbook Pro overheating problems.

I am running OS X Lion on my Macbook pro (late 2008) and it has been over heating for the past 2 months. I noticed that it was getting warmer than usual initially but now it gets too hot it comes up with the grey screen and forces me to do a manual shutdown. I can't even turn it on immediately because I think the it's so hot the pre-boot up check realises it's so hot for it to be start. I get 2 beep sounds and a pause whenever I try and turn it on after a forced shut down. I normally have to wait for it to cool down before I can turn it on again. I have tried cleaning the fans but that did not help. I should take it to the Apple Store but I don't want to give away my laptop for a week or so hence why I am trying to solve it myself if it's possible. Any ideas? My guess is the heat sinks not being as effective as they used to be?
Thanks,
Omar

about my experience in kernel panics, mbp 17 no boot, freezes etc etc, i would recommend an Apple Authorized Repair Center as soon as possible. there are many thing that can goes wrong. Gpu and Cpu becomes very hotter during normal usage and if there aren't some slowing down performaces, it seems normal. A couple of week ago my mbp 17 core 2 duo start to freeze sometimes. Sometimes very often. My first think is an overheating problem due to intense cpu and gpu works but after a while, i realized that is totally random. my mac can stay on in idle mode for hours and freeze as soon i open firefox or safari to load a youtube vid.... and vice versa. Smc gave me an illusion but if there's an hardware problem, soon or late, it occours again. to be honest, ear fans at 6200 rpm most of the time is kinda annoying and noisy. So i decide for the apple authorized repair center. they diagnose a faulty nvidia gpu and after replacing the whole logic board, my mbp seems brand new. it becomes hotter as a brand bew one but it's absolutely normal. it's a laptop..no cooling fan like many others but only 2 fan to extract hot air from inside to outside.... it have aluminum chassis and this work like a big cooling system.
there are many little pieces on the logic board and a faulty one can be a problem. A broken thermal sensor or a broken diode can compromise some other pieces to work in the right way. So, don't waste your time searching a band-aid to your problem.... take it to an official repair center.. they know how to solve your problem.... at least, they do a try :)

Macbook pro replacement problem

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