Macbook pro restarting after update to new OS X Maverick
I had my macbook pro (2011) into get a new logic board and they replaced my OS to update it and it keeps constantly restarting. at migration assistant and set up mode as well as in applications, here's the error report... any ideas?
Anonymous UUID: 15B65AAC-C49D-258C-2528-F43170BCD976
Fri May 16 12:38:52 2014
Machine-check capabilities: 0x0000000000000c07
family: 6 model: 42 stepping: 7 microcode: 40
signature: 0x206a7
Intel(R) Core(TM) i5-2415M CPU @ 2.30GHz
7 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC0_STATUS(0x401): 0xb600000000040150
IA32_MC0_ADDR(0x402): 0x0001ff800c90e0c0
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC0_STATUS(0x401): 0xb600000000040150
IA32_MC0_ADDR(0x402): 0x0001ff800c90e0c0
panic(cpu 0 caller 0xffffff800cadc7e9): "Machine Check at 0xffffff800c90e0b4, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010b11b000, CR3: 0x000000015b225066, CR4: 0x00000000000606e0\n" "RAX: 0x0000000000000004, RBX: 0xffffff801bc99580, RCX: 0x0000000000000000, RDX: 0x0000000000000024\n" "RSP: 0xffffff80a6423dc8, RBP: 0xffffff80a6423de0, RSI: 0xffffff801bc9959b, RDI: 0xffffff801bc9959f\n" "R8: 0x0000000000000105, R9: 0xffffff801caf11e0, R10: 0x0000000000000155, R11: 0xffffff80772af000\n" "R12: 0x00000000ffffffff, R13: 0xffffff800ca15980, R14: 0xffffff801bc99500, R15: 0xffffff801bc995a0\n" "RFL: 0x0000000000010602, RIP: 0xffffff800c90e0b4, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/trap_native.c :168
Backtrace (CPU 0), Frame : Return Address
0xffffff807fa65ce0 : 0xffffff800ca22fa9
0xffffff807fa65d60 : 0xffffff800cadc7e9
0xffffff807fa65ec0 : 0xffffff800caf3cff
0xffffff80a6423de0 : 0xffffff800ca1595e
0xffffff80a6423e50 : 0xffffff800ca15a3e
0xffffff80a6423e80 : 0xffffff800ca1dc33
0xffffff80a6423ef0 : 0xffffff800ca1e150
0xffffff80a6423f70 : 0xffffff800cac989d
0xffffff80a6423fb0 : 0xffffff800caf3c76
BSD process name corresponding to current thread: com.apple.WebKit
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x000000000c800000
Kernel text base: 0xffffff800ca00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 7354696269225
last loaded kext at 7288695491245: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e843000, size 49152)
last unloaded kext at 5271693762835: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e843000, size 32768)
loaded kexts:
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.ApplePolicyControl 3.5.26
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK3265GSXF, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 13.0-2.8
Step one is to take it back to the repair station and get them to fix the problem.
See
About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details on the KPs.
Similar Messages
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Why won't my 2011 MacBook Pro restart after Yosemite installation?
Why won't my 2011 MacBook Pro restart after Yosemite installation?
What symptoms are you seeing?
At what point does it get stuck?
Is it failing to Restart, or failing once it restart?
what exactly is on the screen, if anything?
Do you get the chime? the gray Apple? The spinner? black screen? gray screen? prohibitory sign? -
My MacBook Pro restarts after it's been idle for an hour
I'm new to daily Mac use, but I think I have my settings correct. My laptop is kept plugged in at work - never runs on battery. In my Energy Saver system prefs, I have Computer Sleep and Display Sleep set to Never on both Power Adapter and Battery, all options (hard disk sleep, wake for network access, reduce brightness, start up after power failure) are unchecked. There is nothing set up in the Schedule area to turn on or off at specific times.
Every time the computer is idle for more than an hour (when I'm at lunch or in a meeting), when I come back the computer has restarted itself. Not gone to sleep, or shut down, but completely restarted.
Is there some other setting I'm missing that's making this happen? Although I try to remember to save all my work before I leave just in case, every so often I forget, and I'm getting sick of losing work (or even just losing system state and having to restart all my programs, reopen all my files, etc.)
Someone on the apple.stackexchange forum suggested checking my console log, but when I posted the results I didn't get any comments except that maybe it had overheated. But it never restarts randomly, which I would think would happen if it had overheated. It's always tied to the idle time.
Here's the console log for the most recent event; can anyone tell me what's going on?
6/14/11 1:55:10 PM TransmitFSHelper[4243] bytes transferred 3881
6/14/11 1:55:53 PM [0x0-0xfa0fa].com.activestate.Komodo[4306] fillNetscapeFunctionTable
6/14/11 1:58:28 PM [0x0-0xd10d1].com.google.Chrome[4095] 2011-06-14 13:58:28.556 Google Chrome Helper[4340:107] __CFServiceControllerBeginPBSLoadForLocalizations received error 1100 from bootstrap_look_up2
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xcf0cf].com.apple.Stickies[4092]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xf80f8].com.panic.TransmitMenu[4237]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] (com.apple.AirPortBaseStationAgent[4070]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xfe0fe].com.apple.ScreenSaver.Engine[4496]) Exited: Terminated
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] Tue Jun 14 15:00:19 Web-Devs-MacBook-Pro.local loginwindow[3881] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.628 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Background: Bug: launchd_core_logic.c:2489 (24498):0
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Background: job_mig_intran() was confused by PID 0 UID 0 EUID 0 Mach Port 0x7703: kernel_task
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Bug: launchd_runtime.c:935 (24003):0: j != NULL
6/14/11 3:00:20 PM com.apple.WindowServer[4811] Tue Jun 14 15:00:20 Web-Devs-MacBook-Pro.local WindowServer[4811] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
6/14/11 3:01:29 PM com.apple.launchctl.Aqua[4842] launchctl: Please convert the following to launchd: /etc/mach_init_per_user.d/com.adobe.versioncueCS3.monitor.plist
6/14/11 3:01:29 PM com.apple.launchd.peruser.501[4840] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
6/14/11 3:01:29 PM com.apple.launchd.peruser.501[4840] (com.apple.Kerberos.renew.plist[4856]) Exited with exit code: 1
6/14/11 3:01:31 PM [0x0-0x118118].com.google.Chrome[4878] [0614/150131:INFO:breakpad_mac.mm(89)] Breakpad disabled
6/14/11 3:01:31 PM com.apple.launchd.peruser.501[4840] (0x100402ce0.mach_init.VersionCueCS3monitor) Failed to check-in!
6/14/11 3:01:34 PM HyperDock Helper[4884] Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
6/14/11 3:01:34 PM [0x0-0x11f11f].de.bahoom.HyperDock-Helper[4884] HyperDock Helper: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable handlers.
6/14/11 3:01:43 PM [0x0-0x117117].com.adiumX.adiumX[4877] SocketRead err = -9806
6/14/11 3:01:43 PM [0x0-0x117117].com.adiumX.adiumX[4877] cdsa: SSLHandshake failed with error -9806 (connection closed via error)
6/14/11 3:01:50 PM GrowlHelperApp[4872] MailMe: No suitable SMTP account foundDoesn't sound like it. It sounds like you're being logged-off.
Does your Mac go through the complete Restart cycle -- black screen, gray and/or blue screen momentarily, startup chime, etc?
If you're not sure, do a Restart just to watch the process; the next time the problem occurs, see if it's the same.
You need to know which it is, as these will have very different causes, and different places to look for a solution. -
Strange behaviors on MacBook Pro before & after installing SL & new battery
I have also posted this question in the Snow Leopard forum as I am not sure where it belongs. We have a MacBook Pro that up until recently had been running Tiger. A problem developed whereby we could not access the iTunes store. A message that the store was "not available at this time" came up repeatedly while at the same time another computer was able to make connections with it. In addition, when Firefox was opened, a prompt appeared to drag the Firefox icon to the applications folder. Even after this was done, the same prompt would appear during subsequent sessions.
We updated the OS to Snow Leopard, and the iTunes store problem was resolved. However, there are some other unusual things going on with other applications.
1. When Photobooth is opened, we get this message: "There is no connected camera."
2. When we open any of the Office applications, we are greeted with: "To open Microsoft Word (or Excel, PowerPoint, etc.), you need to install Rosetta."
3. The above-described issue with Firefox still occurs frequently. Even though Firefox is located in the Applications folder, there is now a volume named Firefox on the desktop. We can't get rid of it.
We don't know for sure if the Photobooth and Office issues were present right before the Snow Leopard installation, but they had worked properly in the past.
One thing we did do is a verify and repair of permissions. There were MANY that needed to be repaired.
In addition, right around the time SL was installed, the computer was frequently shutting off without warning. The mouse was also operating erratically. It was found that the battery needed to be replaced, as the existing one was expanding and was actually disrupting the operation of the mouse pad. Could this battery have been the source of these problems?
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2. When we open any of the Office applications, we are greeted with: "To open Microsoft Word (or Excel, PowerPoint, etc.), you need to install Rosetta."
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NOTE: If you rely on Entourage for a mail client, Office 2011 has dropped Entourage. The business version comes with a new version of Outlook for Mac that replaces Entourage but the Home/student edition does not. If you go for Office 2011 and want to stay with mail features similar to Entourage, you'll have to get the higher-priced version.
One thing we did do is a verify and repair of permissions. There were MANY that needed to be repaired.
I would do it again because some of the things you describe sound like permissions issues. Sometimes, updates can install something that changes permissions. You should be using the version of Disk Utility on your hard drive, not the install disk, to insure the settings in your user folder are properly repaired. -
Macbook Pro restart after waking from sleep
Hi all,
Since I've installed Mountain Lion (10.8.2) on my 13" Late 2011 Macbook Pro I've been experiencing a quite annoying problem. The computer, which is connected to an external monitor through Thunderbolt to HDMI will restart (Sometimes to a gray screen with a progress bar) after waking from sleep. I've done some research and it would appear as though the problem is related to the display driver.
I'm wondering if anyone has any experience with this peculiar problem or if there's a quick solution.
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https://discussions.apple.com/message/19675376#19675376 -
Macbook pro slow after update...
I did a clean install on my macbook pro 2010 using snow leopard. After i updated it to 10.6.8, it started lagging, whats the solution to this problem other than doing another clean install and not updating it?
Have you downloaded any software since installing 10.6? I've seen similar performance issues where someone downloaded the wrong level of program which installed a wrong level of driver. Check on the System Prefences pane and the bottom and under your login ID, any login items.
You can easily check if that's the issue by booting into safe mode (hold shift key down when booting). The boot itself will take longer than normal, because it does some disk maintenance. After it completes, see what response times are like. -
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Thanks for your help.Well, if your Contacts have disappeared, then under System Preferences, click on iCloud and make sure you are signed into iCloud. If you are not, sign in. If you are, sign out and then back in to see if that restores your contacts.
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I have a 'panic Kernel' error screen appear after my MacBook Pro restarted after installing updates
Hi,
I have just finished installing new updates, and in order to complete, I had to restart my laptop, as I did so, an error screen came up with all types of jargon on it, mainly, 'panic' and 'kernel', I can not do anything with my mac now, any ideas on how to resolve?If you can't boot in the usual way, try a safe boot.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled on some models, or if a firmware password is set, or if the startup volume is on a software RAID, you can’t boot in safe mode.
If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List
from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
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Mac OS X 10.6 includes QuickTime versions 10.0 and 7.6.3. The QuickTime 7 player will only be present if a QuickTime Pro key was present at the time of installation, or if specified as part of a custom install, or individually downloaded.
http://support.apple.com/kb/dl923
Snow Leopard update 10.6.4 included an update to 7.6.6 (if installed). You can install it from the above link even though it says for 10.6.3. It's the same version of QuickTime Player 7.6.6.
Only QuickTime Player 7.6.3 or 7.6.6 can be updated to "Pro". -
My MacBook Pro won't restart after updating iTunes, and so the update doesn't work. I have just purchased an iPad mini and can't sync it - can anyone help
Press and hold power button for up to 30 seconds. Remove battery and reinsert then repeat.
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HT204347 My MacBook Pro won't restart after update to lion
My Mac book pro won't restart after updating to lion ! Said problem a cured at startup press any key ! No Goodrich
Press and hold power button for up to 30 seconds. Remove battery and reinsert then repeat.
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my macbook pro crashes after a few minutes of playing a game or using photoshop? i just got it fixed motherboard. do i have to do an update?
There are no updates currently available beyond v10.8.4 for Mountain Lion.
Startup your Mac in Safe Mode
A Safe Mode boot takes a longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
If that doesn't help, the startup disk may need repairing.
Turn the Mac off, wait about ten seconds then startup while holding down the Command + R keys. Let go of the keys when you see the spinning progress indicator.
From there you should be able to access the utilities in recovery mode to verify and repair the disk if necesssary, or reinstal OS.
Read before proceeding > OS X: About OS X Recovery -
Macbook Pro restarts or freezes after Lion upgrade!
My 2007 Macbook Pro restarts (without warning-it's like losing power and get it back immediately) or freezes EVERYTIME when certain key combinations are used, e.g -b (minus then letter b, not at the same time), copy a sentence long and Ctrl-v, and some others that i am not even aware of.
This happens only after i updated to Lion! First, i thought it is because of the OS, but it crashed even in single mode with those key pressed. So, i used Apple Hardware Test, but it freezes during the test, every time
I tried resetting PRAM,SMC already. This is very weird and I have googled for all day long, hoping to find an answer for this problem but got no luck at all!
As my last attempt today, i backup data, format the hard drive and install Tiger. However, the problem persists. I am Vietnam, so take it to an apple store is not an option as we dont have any here!
Do you guys have any idea? This is driving crazy! 4 clients are chasing me :d
Thanks in advance!Did reinstalling help? If not, then consider reinstalling Lion on a newly formatted drive. Let the system reinstall using Internet Recovery instead of reinstalling from a USB flash drive. The downloaded installation will be 10.7.2.
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
Transferring Aperture from my Macbook Pro 5,5 to a new MacBook looks complicated. If I purchasea new, updated Aperture, can I open my old vault on an external disk in the new Mac?
Mac OS X 10.7 Help: Troubleshoot a network printer
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