Macbook Pro Restarts When Trying to Sync iPhone 4

I'm trying to sync my iPhone 4 in iTunes using the USB.  As soon as it starts, my MBP shuts down and restarts.  Any suggestions as to why this is happening and/or how I can fix it?
Thanks.

Also, I've tried restarting and I've swapped USB cables as well.  My iTunes llibrary is on an external hard drive that is also connected to the MBP via a single USB cable.

Similar Messages

  • Get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

    get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

    Restart your computer and the iPhone. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo. It is safe to do, there should be no content loss. It is the same as rebooting your computer.

  • MacBook Pro. When trying to powering up the sleep light blinks five times then there's a pause

    MacBook Pro. When trying to powering up the sleep light blinks five times then there's a pause, then blinks five more times and then shuts down. hard drive spins up for a few seconds in the beginning. I've tried pulling ram from a working MacBook Pro from same generation and it didn't seem to make any changes. battery has been dead for years.  serial number of mac is W8819AWHYJX,
    Thanks for any help you might provide.

    If you don’t hear beeps, but the sleep indicator light flashes five  times when you start it up or wake it from sleep, its battery may need  service. Take the battery to an Apple Authorized Service Provider, such  as an Apple Retail Store.

  • What to do if when trying to sync iPhone to computer you get the message "itunes cant read content of iphone. restore to factory condition"?

    what to do if when trying to sync iphone to computer the message appears "itunes cant read content of iphone. restore to factory condition"?

    If you're receiving that message, you data are already gone.  If you've been using iCloud and backing up your phone as recommended, you should have no data loss.  If you have not, well, hard lesson learned.  Good luck.

  • Getting error -50 when trying to sync iphone 5 to computer

    Recently I've been getting error code -50 when trying to sync my iPhone 5 to my computer when It's plugged in via usb cable. What' is this code?

    Hello, gdesign14.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are receiving an error 50 when attempting to sync your iPhone.  Try restarting your iPhone, iTunes and then attempt the sync again.  
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue persists, try the troubleshooting steps in the article below.  
    iTunes: Resolve USB-related alerts
    -Jason H.  

  • Error message when trying to sync iPhone 3GS.

    After updating my iPhone 3GS with the newest iOS and restoring it, I now get this message when trying to sync the iPhone 3GS
    The iPhone “iPhone” could not be synced because the sync session failed to finish. Have recently purchased 4S and need to convert.
    Will this cause problems? Thanks

    Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
    So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

  • Error -39 when trying to Sync iPhone (1 gen, 2.2)

    Hi All,
    A couple a days ago I started getting a *Error -39* when trying to sync my iPhone (1 gen, 2.2), any idea why is that and how do I sort it out? I've already tried rebooting my UMB and re-installing iTunes.
    Can anyone say what is the -39 referring to? Unfortunately Sir Google has no idea.
    Kind regards,
    Oskar

    Ok figured it out. Apparently I tried to sync a file that has been corrupted in some way. Clearing synchronization and setting up a new one resolved the problem.

  • I have just got a new Macbook Pro and am trying to sync with my iPhone. Everything is working except I can't get my Audible Downloads it is saying they are not authorised to play on this computer. Any suggestions?

    I have just got a new mac book pro. When I synced my iphone 4s with it my audible book files were deleted from my phone though they are on the computer still. A pop up said my iphone was not authorised to play on this computer. Everything else is there just not my audio books from Audible. I'm half way through a book, what do I do?

    The iphone is not a backup device.
    You need to copy everything from your old computer, or your backup copy of your old computer to your new one.

  • Error (-50) when trying to sync iPhone 5. Everything is up to date but I can not sync! HELP!!!!

    So I try to sync my iPhone 5 to my MacBook Pro.   I store my iTune library on my external drive to save space.    I have been getting Error (-50). HELP!!!!

    Hello, gdesign14.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are receiving an error 50 when attempting to sync your iPhone.  Try restarting your iPhone, iTunes and then attempt the sync again.  
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue persists, try the troubleshooting steps in the article below.  
    iTunes: Resolve USB-related alerts
    -Jason H.  

  • Error 0xE8000004 when trying to sync iphone 4S with Itunes

    Hi,
    I need help. When I connect my Iphone 4S on my macbook pro with I tunes I get a message saying that an unkown error 0eXE8000004 has occured and that I should try again later. I restarded my iphone, my computer, changed the 23 pin cable, changed the USB port but I always have this problem. Finally I decided to do a complete reset of my iphone but I still have the same issue.
    Can someone help me?
    Best regards,
    Arnaud

    Check this document: http://support.apple.com/kb/TS3297
    The origin of this error is that you are trying to sync with the wrong version of iTunes. However, in this case it might be indicating a corrupt file. Does it always stop at the same picture? If so, try deleting the picture from the folder and syncing again.

  • ITunes freezing when trying to sync iPhone 5.

    I'm at my tethers end.
    Last month I had my iPhone replaced at an Apple store, as the battery on my old phone was draining unusually fast (100% to 0% in 2 hours on standby with nothing open). This replaced iPhone has been slightly tempermental, but I have tried to ignore these little glitches (brightness jumping randomly from 100% to the lowest setting for no reason etc (it's not on auto).
    The biggest problem I'm having it trying to sync my phone with iTunes. It will not sync my music, often freezing at particular songs, meaning I would have to restart my entire computer for it to work again. Deleting these songs would work for it to continue syncing, but no sooner would it find another song it did not like, which would play on any other media software and had no problems whatsoever with my old phone. It then decided to start freezing on 'downloading safari safe data', so I took steps for it to stop doing that (advanced on safari etc). Now it keeps freezing on step 5 of 5; waiting for changes to be applied. Frankly I'm absolutely SICK of this, as I'd like to get some music on my phone at some time, and now I can't even make any alterations to my phone.
    I've tried..
    *Restoring my iPhone ( which went awfully because my backup dissapeared, meaning I had to restore with a months old backup. I triple checked that my backup had worked but when it came to needing it *poof*.
    * Checking Winsock providers.
    * Converting back to older versions of iTunes.   
    * Restarting my computer a million and one times.
    * Deleting 'problem' songs, but now I can't even reach that stage of syncing.
    PLEASE HELP. I'm so frustrated with this. I've always been a loyal customer to Apple but frankly I get sick of always having problems. There's not been one apple phone which has not stopped working within warranty and needed a replacement. When we're paying this much for a phone we expect it to actually WORK.

    This problem is quite common, but I have not been able to figure out what causes it. My best bet is that it's a USB issue, and I have found a workaround that makes synchronising possible when all else fails. For the record, I have tried all of the potential solutions on these forums without lasting success. Here's what worked for me.
    (Windows 7 32bit, iPhone 4S, iTunes 10.6.1.7)
    First of all, make sure you have a good wi-fi signal in the region of the PC you are syncing with. Then -
    1) Start iTunes.
    2) Connect phone via USB.
    3) Left click on phone in iTunes.
    4) On the Summary page check "Sync with this phone over Wi Fi"
    5) On the phone go to Settings>General>iTunes wi-fi sync
    6) Tap on Sync now.
    The phone should sync via wi-fi, even though it is connected via USB. It didn't seem any slower to me than syncing via the cable, and more importantly it worked, and the backup went smoothly. I've tried it several times now with no problems.
    Also, if you have a lot of apps you need to synchronise or you are re-arranging the app windows using iTunes you can sync in the normal way from the PC if you do it immediately after the wi-fi sync, because iTunes does not run the backup again. It probably won't run two backups within a few minutes of one another.
    It's all a bit of a fiddle, and Apple/MS needs to get a fix for it, but if this method works for you at least you have a good backup should you flush your phone down the toilet!
    Good luck!

  • MacBook Pro freezes when trying to shutdown

    My macbook pro freezes and the screen turns blank when i try to turn it off. instead i have to hold down the power button and get the "mac os x shut down or something" message. it happens randomly and i cant figure out what to do. i have tried all of the restarts and have done a virus scan, although i know macs dont get viruses. any help?
    2.2 GHz, 2 GB, 128 Video RAM, 15in Leopard, Intel Core 2 Duo

    Please post the specs of your macbook pro including hard drive size and amount of free space, graphics card, and installed RAM.  This will help folks help you.

  • I have just got a new macbook pro and am trying to sync my iTunes, however i have an old acount that i have all my music on and a new account which is set for only me which is now on my phone and the main account on my laptop. help please

    with my purchase of the new macbook pro i have been unable to upload any music from my iphone or any other details except from my pictures. I tried to set up the icloud but i am having difficulties doing so as all my music on my phone is under an old shared account and on my laptop i have a new account specifically for me which has also been newly uploaded onto my phone with the £70 voucher.

    From Here   http://support.apple.com/kb/HE37
    I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
    Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.

  • Late 2011 Macbook Pro Restarts When Power Connected

    I have a late 2011 Macbook Pro, 2.2 GHz with 8GB Ram with  OS X 10.8.2 and a series of unfortunate events.
    When I connect the magsafe adapter to the computer, after it has been shut down completely overnight, with the lid closed, the Macbook attempts to restart. The restart fails beause the lid is closed but leaves my Macbook in an unstable state. Unless I do a PRAM reset whenever this happens, I will have at least one random shutdown, usually within the first  half hour of use after the computer restarts itself. I have also reset the SMC controller, checked the hard drive for errors and tested the memory. I have been careful to make sure that the computer shuts all of the way down before closing the lid and disconnecting power. As far as I can tell at this point, starting the computer on battery, and subsequently connecting the magsafe adapter, does not cause any problems.
    I never saw this behavior until I installed Mountain Lion.

    Run an Apple hardware test and see if that picks up any problems.  If this phenomenon is consistently repeatable, I recommend taking it to a repair facility for a diagnosis.  This clearly is not normal operation.  I hope that you might be still in the warrantee period.
    Ciao.

  • ITunes Unknown error (-53) when trying to sync iPhone in Windows 7

    I've done a bit of googling and didn't find anything that helped.
    I have tried:
    - resetting the iPhone
    - rebooting the OS
    - the disabling power save on the USB
    - installing a new version of iTunes (9.0.3.15)
    - installing iTunes over itself (9.0.3.15)
    - installing an older version of iTunes (9.0.0.70)
    The error occurs at the last stage, where iTunes says " Syncing "iPhone <name>" ".
    Phone was previously sync'd with my iTunes in XP before going to 7. I did choose to sync only with the new 7 system.
    The phone charges fine, and I can pull pictures off of it via Windows.
    Ideas?
    Message was edited by: jollyman78

    Jollyman,
    to sync your photos, you have a few options.
    If you have your TOP iTunes page set to "automatically" sync when logged on, it will search for the photos folder in your iTunes folder on your PC. If you have nothing in there, nothing will come out and whatever is already on your device will be synced to 'nothing' in you folder.
    I find it more useful to checkmark on the top iTunes page "manage music and photos manually". This will give you a little bit more control of where and which photos/in which folder on your PC you wish to update/sync.
    Once you've checkmarked it, you'll see a pop-up..."are you sure etc...it will erase blah blah blah". Click YES and APPLY (important).
    Now when you click in the left sidebar on your device's name (iPod, iPhone...whatever), click on the icon itself to take you to your device's homepage. In the top menu choose PHOTOS and choose in the dropdown menu the folder where you wish to keep ALL your pics/320x480-Images/Photos/ETC. that you have made your DESTINATION folder for UPDATES. This is important, because every time you'll sync your hardware, iTunes will search for that folder to locate any new updates/additions to that folder and considers it an update/sync. So make sure you always have ALL the things in that folder that you wish to see on your iPhone/iPod or whatever you are trying to update/sync.

Maybe you are looking for

  • How to Sales Reports in CRM system

    Dear all, we have CRM and ECC system which are up and running. and also we have BW server connected to both systems. We want to see some reports like quotations report, sales orders report, deliveries report,etc... which are exclusively available in

  • How do I delete iTunes movie from hard drive

    It doesn't show up in Itunes but it's still in my Movies subdirectory of iTunes (taking up 1.6G).  When I try to delete it from the folder, it says it's write protected or in use.  It's not in use. HELP!

  • Portals Development - roles & responsiblities

    Hello - Wanted to ask the group how they define roles & responsibilities in regards to Portals development. We have a team of people that manage the portal.  In terms of importing Business Packages, Configuring the Portal, managing security groups &

  • Developer toolbox, Editable drop down encoding problem

    Hi I'm using DW CS3 with Developer toolbox, PHP MySql. Problem is that Editable drop down show national characters wrongly. actually its inserts data in to database with wrong encoding. I use encoding "charset=utf-8", all other forms working fine. On

  • Open in external browser?

    Hi folks, basically I have a HTML file being added to a JEditorPane, all working fine. When you click one of the hyperlinks in the file it opens the website in the java application! i.e. it updates the editorPane with the website. Question: How can I