MacBook Pro Retina 13' HDMI Problem

Hi all,
Two weeks ago I discovered a problem with the HDMI output on my external monitor (LG IPS 234) when connected to a MacBook Pro Retina 13'. The monitor wasn't able to display greyscale information. E.g. the underlying greyscales of a Google preview search suggestion when hovering a mouse over the suggestions. Also the whole monitor display looked washed out and fuzzy. I thought it would be a problem with the monitor, so I hauled it back to the store. We checked the monitor with a MBPR 15' and everything was fine (screens not in sync - important see below). I started thinking the new 13' MBPR might be the issue. But before leaving the store and blaming my MBPR 13' we checked out another 13' MBPR and (supprise!) the same effect again. To double check we tried another external monitor from Samsung (ok, I know if Samsung is not working with an Apple MBPR...). But seriously... The same effect again.
I contacted the Apple support and after discussing this with the 1st level (with little helpful tips ... SMB reset etc.) I was forwarded to the 2nd level. The guy wasn't able to help me either. He blamed my monitor and that it might need a firmware update. The problem could be linked with some incompatible HDCP. But a firmware update can only be done by the monitor vendor or a service partner and LG doesn't even indicate that this is possible at all.
Now my question is, does anybody else experience problems with external IPS displays and the MBPR 13'?
As I said, we tested it with 2 different MBPR 13' and 2 monitors from different vendors. In each combination the same problem. Always the same effect. For me this is an indication that there might be a bigger problem under the surface.
Kird
PS: a friend with a MPBR 15' has the same effect but only when the internal and the external IPS monitor is in sync
PS: the Apple 2nd level support promised me to give me a call regarding further steps to solve the problem (with a fixed date on Monday this week) ... They never called... Poor service Apple!

Hello Daniel,
I gave Apple a call last week and asked for a feedback on my ticket. The guy I talked to at least tried to help me with the issue. In the meantime since my last attempt to receive something from Apple nothing has happened on the issue. Surprise! So we started from 0 again... Ok... Bought in customer with a decent pain level...
I received some test tools from the guy that I ran on the MPPR creating an encrypted file (...yes I can imagine what you think and I can assure you I had similar thoughts...) and mailed this stuff back to Apple. Now that they have insight of my whole digital live (ok I distend it a bit, but in reply to my question what's all included in this file the guy mentioned something like "don't worry only technical stuff..." Ah yea... That's why it is encrypted... You might find an info about a malfunction in the HDMI inside... very confident... Ok... What you all do for a chance of solving an HDMI problem).
So the current status is: Apple engineers are spending nights in the office to dig into whatever this tools squeezed out of my innocent MacBook. You see I have reached a state where I am slowly drifting into sarcasm ;-)
The guy mentioned there might ! be a patch coming with the next release if Apple finds the issue important enough ! and ! enough other customers have the problem as well. And on this I am not kidding. That's what he said.
Hmm... Will 3 customers be enough? I doubt it... We'll find out with the next release. Maybe we can increase the complains from release to release and empirically estimate when Apple starts taking customers seriously.
My personal guess is that they will dismount the HDMI port and send us an aluminum plug that fits perfectly in the hole. I have a flashback... There was once an issue with an antenna and they offered a piece of plastic to...
I am getting carried away so I better stop now :-) and return to my wine
Let's stay in touch if you find out something on the GB
Kird

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    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a160  :  0x00000000 0xffffffff 0x00000000 0x00000000 0x00000000 0x00000000 0xffffffff 0x00150000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a180  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a1a0  :  0x00004800 0x00004900 0x00040002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a1c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a1e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a200  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a220  :  0xffffffff 0x00000000 0x10000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a240  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a260  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a280  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000200
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a2a0  :  0x00080000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a2c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a2e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a300  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a320  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a340  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0xc041d67d 0x00000009
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a360  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a380  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a3a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a3c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a3e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a400  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a420  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a440  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a460  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a480  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a4a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a4c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a4e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a500  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a520  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a540  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a560  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a580  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a5a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a5c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a5e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a600  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a620  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a640  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a660  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a680  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a6a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a6c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a6e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a700  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a720  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a740  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a760  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a780  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a7a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a7c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: 0x0001a7e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: OTHER MMIO Registers
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: -------------------------------------------------
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_DFSM                      : 0x20000002
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_DSSM                      : 0x00000001
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_DPFC_CONTROL_SA           : 0x20000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_DPFC_CPU_FENCE_OFFSET     : 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_TILECTL                   : 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MISC0                     : 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MGGC                      : 0x00000000
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MTOLUD                    : 0x7fa00001
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GFX_FLSH_CNTL             : 0x00000211
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MTOUUD                    : 0x7f600001
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MBDSM                     : 0x7ba00001
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_MBGSM                     : 0x7b800001
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD0                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD1                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD2                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD3                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD4                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD5                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD6                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD7                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD8                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD9                    : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD10                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD11                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD12                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD13                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD14                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: SYSCONFIG_GTVTD15                   : 0xffffffff
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: ===========================================================================
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: End Hang Analysis
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: ===========================================================================
    Dec 18 23:35:59 Alps-MacBook-Pro kernel[0]: Trying restart GPU ...
    Dec 18 23:35:59 Alps-MacBook-Pro.local DumpGPURestart[705]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2014-12-18-233559_Alps-MacBook-Pro.gpuRe start
    Dec 18 23:35:59 Alps-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.auditd[706]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd

    Hi... Under Wi-Fi preferences remove/delete/forgot your current Wi-Fi network and then create new network as if it was the first time you're setting this up for Wi-Fi.  This might help your problem, also you mentioned only your router, you may want to try to restart your modem as well.  Good luck with this!

  • Macbook pro retina (Graphic Cad problem)

    Hello, I've I problem with My graphic card. Before I was able to play every game decently but now after three week (I was in holiday), I can't play nicely. I think that the dedied card Nvidia GT650M don't work and it's the HD4000 who works in her place. Even when I see in the info that the GT650 is on, when I play, it's not smoothy and all are laging.
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    This is a known issue, do a SMC reset and it will be back to normal for a while. This only works until your macbook pro have been in sleep mode a couple of times, then you have to do it again. Call apple support and perhaps even go to an apple store, they are not recognizing this as a real issue yet, so the more that report it the better.
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