Macbook Pro Retina, 13-inch, Late 2013 - Photoshop CC crashes
Can anyone help with this issue please?
Have been online with Adobe support 3 times and I am still unable to use photoshop cc, have client artwork due tomorrow so if anyone knows how to help me fix this issue I would be forever grateful!
Probelm didn't start until yesterday morning after updates had been installed.
Whenever I open photo files whether jpg or RAW photoshop crashes. We have done all the easy fixes none worked, even uninstalled and reinstalled still not working!
I grabed the log report in case one of you can help and need to look at is:
Process: ReportCrash [290]
Path: /System/Library/CoreServices/ReportCrash
Identifier: ReportCrash
Version: 538
Code Type: X86-64 (Native)
Parent Process: launchd [160]
Responsible: ReportCrash [290]
User ID: 501
Date/Time: 2014-04-10 22:27:36.127 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 6FDD9AA3-A974-82DE-D0CE-D6885E322503
Crashed Thread: 8
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000012ca2050c
VM Regions Near 0x12ca2050c:
VM_ALLOCATE 0000000128a54000-0000000128a55000 [ 4K] rw-/rwx SM=ALI
-->
MALLOC_TINY 00007f9991c00000-00007f9991f00000 [ 3072K] rw-/rwx SM=PRV
Application Specific Information:
Analyzing process: Adobe Photoshop CC[272], path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC; parent process: launchd[160], path: /sbin/launchd
create_symbol_owner_data -- UUID: 1AEF6A05-F380-3AE5-9F91-F9C0A60AFA25, Path: /Library/Application Support/Adobe/Plug-Ins/CC/File Formats/Camera Raw.plugin/Contents/MacOS/Camera Raw, DSYM Path: <none>, is_dyld_shared_cache: No
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff92095a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8bededc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8bedec1f sleep + 42
3 ReportCrash 0x000000010c8af5eb 0x10c89f000 + 67051
4 libdyld.dylib 0x00007fff9574f5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92096662 kevent64 + 10
1 libdispatch.dylib 0x00007fff96ffa43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff96ffa152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92095e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b8d8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b8dbfb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92095e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b8d8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b8dbfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92091a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92090d18 mach_msg + 64
2 com.apple.CoreSymbolication 0x00007fff8ebac452 0x7fff8eba9000 + 13394
3 com.apple.CoreSymbolication 0x00007fff8ebbc712 CSExceptionSafeThreadRunBlock + 45
4 ReportCrash 0x000000010c8a3888 0x10c89f000 + 18568
5 ReportCrash 0x000000010c8a1538 0x10c89f000 + 9528
6 ReportCrash 0x000000010c8af2c0 0x10c89f000 + 66240
7 ReportCrash 0x000000010c8b0157 0x10c89f000 + 69975
8 ReportCrash 0x000000010c8b01e2 0x10c89f000 + 70114
9 libsystem_kernel.dylib 0x00007fff92091334 mach_msg_server_once + 440
10 ReportCrash 0x000000010c8aef2d 0x10c89f000 + 65325
11 libsystem_pthread.dylib 0x00007fff8b8d7899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff8b8d772a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff8b8dbfc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92091a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92090d18 mach_msg + 64
2 libsystem_kernel.dylib 0x00007fff920912b3 mach_msg_server_once + 311
3 ReportCrash 0x000000010c8aef2d 0x10c89f000 + 65325
4 libsystem_pthread.dylib 0x00007fff8b8d7899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8b8d772a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8b8dbfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92091a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92090d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d0be155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d0bd779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d0bd0b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8d172811 CFRunLoopRun + 97
6 com.apple.DebugSymbols 0x00007fff8a2e07e3 SpotlightQueryThread(void*) + 355
7 libsystem_pthread.dylib 0x00007fff8b8d7899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8b8d772a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8b8dbfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92091a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92090d18 mach_msg + 64
2 com.apple.CoreSymbolication 0x00007fff8ebac452 0x7fff8eba9000 + 13394
3 com.apple.CoreSymbolication 0x00007fff8ebaf274 0x7fff8eba9000 + 25204
4 com.apple.CoreSymbolication 0x00007fff8ebaed01 0x7fff8eba9000 + 23809
5 com.apple.CoreSymbolication 0x00007fff8ebaeca7 0x7fff8eba9000 + 23719
6 com.apple.CoreSymbolication 0x00007fff8ebbd08d CSSymbolOwnerForeachRegion + 27
7 ReportCrash 0x000000010c8a30e9 0x10c89f000 + 16617
8 ReportCrash 0x000000010c8a3547 0x10c89f000 + 17735
9 ReportCrash 0x000000010c8a369b 0x10c89f000 + 18075
10 com.apple.CoreSymbolication 0x00007fff8ebbc79e CSSymbolicatorForeachSymbolOwnerAtTime + 99
11 ReportCrash 0x000000010c8a365f 0x10c89f000 + 18015
12 ReportCrash 0x000000010c8a3950 0x10c89f000 + 18768
13 com.apple.CoreSymbolication 0x00007fff8ebac5a6 0x7fff8eba9000 + 13734
14 com.apple.CoreSymbolication 0x00007fff8ebac520 0x7fff8eba9000 + 13600
15 libsystem_pthread.dylib 0x00007fff8b8d7899 _pthread_body + 138
16 libsystem_pthread.dylib 0x00007fff8b8d772a _pthread_start + 137
17 libsystem_pthread.dylib 0x00007fff8b8dbfc9 thread_start + 13
Thread 8 Crashed:
0 com.apple.CoreSymbolication 0x00007fff8ebe91d7 0x7fff8eba9000 + 262615
1 com.apple.CoreSymbolication 0x00007fff8ebe4525 0x7fff8eba9000 + 242981
2 com.apple.CoreSymbolication 0x00007fff8ebdf746 0x7fff8eba9000 + 223046
3 com.apple.CoreSymbolication 0x00007fff8ebafb6e 0x7fff8eba9000 + 27502
4 com.apple.CoreSymbolication 0x00007fff8ebaf3e4 0x7fff8eba9000 + 25572
5 com.apple.CoreSymbolication 0x00007fff8ebd7d6a 0x7fff8eba9000 + 191850
6 com.apple.CoreSymbolication 0x00007fff8ebac5a6 0x7fff8eba9000 + 13734
7 com.apple.CoreSymbolication 0x00007fff8ebac520 0x7fff8eba9000 + 13600
8 libsystem_pthread.dylib 0x00007fff8b8d7899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8b8d772a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8b8dbfc9 thread_start + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000004000000 rbx: 0x00007f9993999f78 rcx: 0x0000000128a1c680 rdx: 0x0000000000033074
rdi: 0x00007f9993999a60 rsi: 0x0000000128a2050c rbp: 0x0000000124113ef0 rsp: 0x0000000124113e70
r8: 0x0000000000000000 r9: 0x0000000128a1c680 r10: 0x0000000000004200 r11: 0x00007f9992025000
r12: 0x000000000000006c r13: 0x0000000000000288 r14: 0x0000000128a2050c r15: 0x000000012ca2050c
rip: 0x00007fff8ebe91d7 rfl: 0x0000000000010202 cr2: 0x000000012ca2050c
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10c89f000 - 0x10c8b4ff7 ReportCrash (538) <04533D37-3F71-36D5-A0EA-A90BB0D25179> /System/Library/CoreServices/ReportCrash
0x7fff62aef000 - 0x7fff62b22817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff894de000 - 0x7fff894eaff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versio ns/A/AppleFSCompression
0x7fff894eb000 - 0x7fff895d9fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/lib JP2.dylib
0x7fff895da000 - 0x7fff895dbfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Vers ions/A/TrustEvaluationAgent
0x7fff896ac000 - 0x7fff896eeff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff897da000 - 0x7fff897e8fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff89b88000 - 0x7fff89b8aff3 libsystem_configuration.dylib (596.13) <B51C8C22-C455-36AC-952D-A319B6545884> /usr/lib/system/libsystem_configuration.dylib
0x7fff8a2df000 - 0x7fff8a30efff com.apple.DebugSymbols (106 - 106) <9F66640E-277C-317E-A01E-A1E5B13E2592> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/D ebugSymbols
0x7fff8a30f000 - 0x7fff8a31afff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
0x7fff8a31b000 - 0x7fff8a32cff7 libsystem_asl.dylib (217.1.4) <B983CA60-F418-317B-B142-48A6376564FC> /usr/lib/system/libsystem_asl.dylib
0x7fff8a32d000 - 0x7fff8a4c9ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8a4ca000 - 0x7fff8a4cafff com.apple.CoreServices (59 - 59) <67A369BA-2326-383F-995B-853DAD7BFF43> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServ ices
0x7fff8a513000 - 0x7fff8a5c3ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvMisc.dylib
0x7fff8a687000 - 0x7fff8a68bff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
0x7fff8a6f3000 - 0x7fff8b269fff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8b2f5000 - 0x7fff8b2f8ffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8b3af000 - 0x7fff8b3b7fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8b3b8000 - 0x7fff8b528ff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8b88e000 - 0x7fff8b8d5ff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x7fff8b8d6000 - 0x7fff8b8ddff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8b9e1000 - 0x7fff8ba0afff com.apple.DictionaryServices (1.2 - 208) <A4E4EA9E-08A1-3F77-8B57-A5A1ADD70B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff8ba0d000 - 0x7fff8bb3dff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv
0x7fff8bb4c000 - 0x7fff8bc33ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff8bdb6000 - 0x7fff8bdb6fff com.apple.Accelerate (1.9 - Accelerate 1.9) <CFEF9CBE-4A1A-33FD-9174-D44314BB28F3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8bdc5000 - 0x7fff8bdc7ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
0x7fff8be63000 - 0x7fff8beecff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff8bef6000 - 0x7fff8bf35fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LU.dylib
0x7fff8bf57000 - 0x7fff8bf5dff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff8c1d0000 - 0x7fff8c1d3fff com.apple.TCC (1.0 - 1) <F25B5875-081A-3877-B70E-374D54B54C5F> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8c1d4000 - 0x7fff8c1d6fff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/lib Radiance.dylib
0x7fff8c1d7000 - 0x7fff8c1efff7 com.apple.GenerationalStorage (2.0 - 160.2) <DC0236CC-A0F7-31DA-A201-09D4319BE96E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versi ons/A/GenerationalStorage
0x7fff8c1f0000 - 0x7fff8c2dafff libsqlite3.dylib (158) <447AA928-BCF7-3779-A7E5-210F264E0316> /usr/lib/libsqlite3.dylib
0x7fff8c2db000 - 0x7fff8c2e3ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib
0x7fff8c2e4000 - 0x7fff8c336fff libc++.1.dylib (120) <2CB96D10-1E3E-39B1-B90D-C56C3818321E> /usr/lib/libc++.1.dylib
0x7fff8c337000 - 0x7fff8cc56af3 com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGrap hics
0x7fff8cc6c000 - 0x7fff8cc87ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8cf8c000 - 0x7fff8cfd1ffe com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/HIServices.framework/Versions/A/HIServices
0x7fff8cfd2000 - 0x7fff8cfdffff com.apple.Sharing (132.2 - 132.2) <3DFB1133-8FD3-3B60-8E9C-0FE62AACFD7B> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharin g
0x7fff8cfe0000 - 0x7fff8d04aff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8d04b000 - 0x7fff8d04cffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
0x7fff8d04d000 - 0x7fff8d232fff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation
0x7fff8d233000 - 0x7fff8d237ff7 libsystem_stats.dylib (93.90.3) <1A55AF8A-B6C4-3163-B557-3AD25DA643A8> /usr/lib/system/libsystem_stats.dylib
0x7fff8d238000 - 0x7fff8d271ff7 com.apple.QD (3.50 - 298) <5343278D-47B7-3AF2-9B4B-4B8B0F942CD1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD
0x7fff8d29b000 - 0x7fff8d4e3ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8d4e4000 - 0x7fff8d4e5ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8d632000 - 0x7fff8d639fff com.apple.NetFS (6.0 - 4.0) <D4FE0F16-3085-34AF-B860-3D46B98FAD2A> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8d675000 - 0x7fff8d683fff com.apple.CommerceCore (1.0 - 42) <398E733A-C4F6-3ECF-805C-A4887C16679E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore
0x7fff8d6bb000 - 0x7fff8d70cff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <EAC1821B-CD20-30E3-BF95-C1839CA97BF7> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8d70d000 - 0x7fff8d71dfff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff8d71e000 - 0x7fff8d80dfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8d80e000 - 0x7fff8d829ff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/lib Png.dylib
0x7fff8d82a000 - 0x7fff8d878fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8d923000 - 0x7fff8d961ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LImage.dylib
0x7fff8dd52000 - 0x7fff8e133ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff8e7c6000 - 0x7fff8e7cbfff libmacho.dylib (845) <B2BE3C25-CF1F-309B-AB99-1F0B54621445> /usr/lib/system/libmacho.dylib
0x7fff8e822000 - 0x7fff8e83bff7 com.apple.Ubiquity (1.3 - 289) <664F5B33-708D-33E9-81E1-C45CBE9AAB6E> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiqu ity
0x7fff8eac6000 - 0x7fff8eae2fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff8eb0e000 - 0x7fff8eb18ff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Vers ions/A/CrashReporterSupport
0x7fff8eb4d000 - 0x7fff8eb51ff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/lib GIF.dylib
0x7fff8eb99000 - 0x7fff8eba8ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2777524A-E7EF-3B7B-B15D-F58CDEEFC736> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8eba9000 - 0x7fff8ec29fff com.apple.CoreSymbolication (3.0 - 141) <37087FDB-874D-3FE2-9874-B047CC9BE910> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Version s/A/CoreSymbolication
0x7fff8ec37000 - 0x7fff8ec7efff libFontRegistry.dylib (127) <401FA61F-4276-3296-9BFF-EC6EA7D7EDDE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8ec7f000 - 0x7fff8eca7ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff8f8cf000 - 0x7fff8f8dbff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDir ectory
0x7fff8f90b000 - 0x7fff8f97efff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation
0x7fff8f97f000 - 0x7fff8f980ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8f981000 - 0x7fff8fc55fc7 com.apple.vImage (7.0 - 7.0) <1DDB8AB7-03D5-3D20-9D77-C69074C6FD26> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vImage.framework/Versions/A/vImage
0x7fff8fc56000 - 0x7fff8fca9fff com.apple.ScalableUserInterface (1.0 - 1) <19D73C6D-CA0A-3230-9644-7F01364137ED> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks /ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x7fff90080000 - 0x7fff900e4fff com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Version s/A/DataDetectorsCore
0x7fff900e5000 - 0x7fff900eafff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskA rbitration
0x7fff900eb000 - 0x7fff900f3ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition
0x7fff90155000 - 0x7fff90167ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Version s/A/MultitouchSupport
0x7fff90168000 - 0x7fff90168fff com.apple.Cocoa (6.8 - 20) <1482E95B-0C26-38AF-9A44-50ADE6C0876C> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff901bd000 - 0x7fff90249ff7 com.apple.ink.framework (10.9 - 207) <96A56EAC-B4AC-3C9A-8C40-64E6196753CC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink .framework/Versions/A/Ink
0x7fff9024a000 - 0x7fff9033bff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff90adb000 - 0x7fff90b04ff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
0x7fff90b05000 - 0x7fff90b29ff7 libJPEG.dylib (1042) <33648F26-A1DA-3C30-B15B-E9FFD41DB25C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/lib JPEG.dylib
0x7fff90b2a000 - 0x7fff90b3bff7 libz.1.dylib (53) <4C5FA1A5-4471-398E-9543-2E54D46E63E9> /usr/lib/libz.1.dylib
0x7fff90b3c000 - 0x7fff90b53ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Framewo rks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff90d0b000 - 0x7fff90d12ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff90d13000 - 0x7fff90ec0f27 libobjc.A.dylib (551.1) <F21C5742-7B9C-31F1-BBAE-1717BC6C2F1B> /usr/lib/libobjc.A.dylib
0x7fff90ec1000 - 0x7fff912f4ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <30FD8146-D6EB-3588-A7E5-ADC3110B3DCC> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceC ore
0x7fff91388000 - 0x7fff913f5fff com.apple.SearchKit (1.4.0 - 1.4.0) <33298263-5B12-340D-BB9D-D52303849561> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/SearchKit.framework/Versions/A/SearchKit
0x7fff91da0000 - 0x7fff91daaff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9556885C-22DD-3392-ACCB-2B413434D8D3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/Ser viceManagement
0x7fff91db1000 - 0x7fff91db6ff7 libunwind.dylib (35.3) <95D4D118-3368-3474-989D-271DE18C8365> /usr/lib/system/libunwind.dylib
0x7fff91e18000 - 0x7fff92071ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff92072000 - 0x7fff9207dfff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG L.dylib
0x7fff9207e000 - 0x7fff9207ffff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff92080000 - 0x7fff9209cff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff9209d000 - 0x7fff921a3ff7 com.apple.ImageIO.framework (3.3.0 - 1042) <6101F33E-CACC-3070-960A-9A2EA4BC5F44> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff92258000 - 0x7fff922b3ffb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE
0x7fff922b4000 - 0x7fff922d9ff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff922da000 - 0x7fff92363fff com.apple.ColorSync (4.9.0 - 4.9.0) <E7E0D542-D77A-3E32-B146-4D0FEAF282D3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff92597000 - 0x7fff92660fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff9268e000 - 0x7fff926f1ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/S ystemConfiguration
0x7fff92701000 - 0x7fff9271aff7 com.apple.Kerberos (3.0 - 1) <59427E11-37D6-34C9-95BB-D4438BFACA5B> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff92853000 - 0x7fff928a0ff2 com.apple.print.framework.PrintCore (9.0 - 428) <A2F7B9D2-7907-31D8-8462-E2E2E7C3AF2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff928ce000 - 0x7fff929b2fff com.apple.coreui (2.1 - 231) <A7942BEE-E6BA-3A68-8EA0-57A8A9066B2D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff93284000 - 0x7fff93284fff com.apple.ApplicationServices (48 - 48) <F250170A-8805-3731-9097-78CAD04481F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/A pplicationServices
0x7fff93285000 - 0x7fff93349ff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff93591000 - 0x7fff93591ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff93600000 - 0x7fff93601ff7 libsystem_sandbox.dylib (278.11) <5E5A6E09-33A9-391A-AB34-E57D93BB1551> /usr/lib/system/libsystem_sandbox.dylib
0x7fff93602000 - 0x7fff93692fff com.apple.Metadata (10.7.0 - 800.23) <BFEE576F-D779-300B-B685-26A3A008710A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/Metadata.framework/Versions/A/Metadata
0x7fff93693000 - 0x7fff936a0ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff93724000 - 0x7fff937effff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvDSP.dylib
0x7fff937f0000 - 0x7fff937f0fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/vecLib
0x7fff937f1000 - 0x7fff937f8fff libcompiler_rt.dylib (35) <2A890004-0A78-3E33-9AC5-A7D63BD4F879> /usr/lib/system/libcompiler_rt.dylib
0x7fff937f9000 - 0x7fff93804ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions
The following would indicate a RAM problem.
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
I'd print out a copy of the panic and take it in to the Genius Bar.
Similar Messages
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Folks,
I have exacly same sympton described here on my 5 day old 15 inc macbook pro.
http://support.apple.com/kb/TS5296
MacBook Pro (Retina, 13-inch, Late 2013): Keyboard and Multi-Touch trackpad may become unresponsive
Has anone tried to apply this patch on 15 inc ?
Kind Regards,
NeroshigeThe patch is only for MBP late 2013 13 inch. 15 inch is not able to install this patch
I'm facing this problem intermittently.
When my keyboard & trackpad went unresponsive, I plug in my USB keyboard and the keyboard & trackpad went back normal.
I search the web and somebody highlight it may due to connector to keyboard/trackpad appear to be curled.
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MacBook Pro (Retina, 15-inch, Late 2013) LEFT USB PORT DISFUNTION
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If I open Frontline Commando (game app) my brandnew Mackbook pro make fan like noise. (annoying and scary) Could anyone advice please?
my sys configuration:
Model - Macbook Pro Retina 13 inch - late 2013 model
RAM - 8 GB
Processor - 2.4 GHz intel core i5
OS - OS X 10.9.1Normal during gaming use, fan noise.
A: you notice it more in a quiet room (the typical case) which is normal, all is AOK
B: fuzz and dust has caked onto the blades causing the fan hub to get off balance and make a buzzing sound.
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I own a MacBook Pro (Retina, 13-inch, Late 2013) with a 500 GB Apple SSD SM0512F (Revision UXM2JA1Q). I’d like to replace this original SSD with a Samsung SSD 840 EVO 1TB. Am I going to encounter problems in trying to remove & replace the SSDs? That is, are they the same type of SSD, with same connection?
I plan to have a "tech" do the actual work inside the MacBook Pro, but I'd like to know if the current SSD can be easily replaced with the Samsung SSD 840 EVO?
Please note that I am so "green" that I'm not even sure if this provides adequate information to answer my question!it's not possible to replace your SSD with 840 EVO.
Samsung 840 EVO is a standard 2.5" drive with SATA connector, while Retina MacBooks use proprietary "stick" form-factor with PCI Express interface.
AFAIK, there are no compatible PCIe SSDs on the market, the only upgrades you'll find are for earlier (2012) Retina MacBook Pros which use SATA.
If you're looking for extra capacity, external USB 3.0 or Thunderbolt HDD/SSD is the best option. -
Kernal Panic MacBook Pro (Retina, 13-inch, Late 2013)
Hi Guys,
I have a MacBook Pro (Retina, 13-inch, Late 2013), and very frequently I have been having to shutdown my computer because of a system problem. When I restart I get this message. Is there any indication if this is a software problem or hardware? Thank you so much!!!!
*** Panic Report ***
panic(cpu 0 caller 0xffffff800b21a46e): Kernel trap at 0xffffff7f8c14e4d7, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000028, CR3: 0x00000001c92b503e, CR4: 0x00000000001627e0
RAX: 0x0000000000000028, RBX: 0xffffff8032b9d000, RCX: 0x0000000000000000, RDX: 0xffffff801de9d700
RSP: 0xffffff8117263840, RBP: 0xffffff8117263840, RSI: 0xffffff802b6c9c00, RDI: 0xffffff801cfc2300
R8: 0xffffff802ef29400, R9: 0x0000000000001000, R10: 0x0000000000001000, R11: 0xffffff802ee5e000
R12: 0x0000000000000080, R13: 0xffffff802f4b8000, R14: 0xffffff8032b9d000, R15: 0xffffff801cfc2300
RFL: 0x0000000000010246, RIP: 0xffffff7f8c14e4d7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000028, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81172634f0 : 0xffffff800b12fe41
0xffffff8117263570 : 0xffffff800b21a46e
0xffffff8117263730 : 0xffffff800b236683
0xffffff8117263750 : 0xffffff7f8c14e4d7
0xffffff8117263840 : 0xffffff7f8d145930
0xffffff8117263870 : 0xffffff7f8d145d09
0xffffff8117263890 : 0xffffff7f8d132af6
0xffffff81172638e0 : 0xffffff7f8d1bced5
0xffffff8117263920 : 0xffffff7f8d1b7754
0xffffff81172639c0 : 0xffffff7f8d131d8d
0xffffff81172639f0 : 0xffffff7f8d132149
0xffffff8117263a20 : 0xffffff7f8d13f7ec
0xffffff8117263a70 : 0xffffff7f8d1bc5ed
0xffffff8117263aa0 : 0xffffff7f8d130432
0xffffff8117263b30 : 0xffffff800b700652
0xffffff8117263b60 : 0xffffff800b701249
0xffffff8117263bc0 : 0xffffff800b6fe9c3
0xffffff8117263d00 : 0xffffff800b1e4a87
0xffffff8117263e10 : 0xffffff800b133f8c
0xffffff8117263e40 : 0xffffff800b118a93
0xffffff8117263e90 : 0xffffff800b1293bd
0xffffff8117263f10 : 0xffffff800b2059fa
0xffffff8117263fb0 : 0xffffff800b236ea6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.6)[3CD19A58-C154-33E1-8466-30BF06B8F39 B]@0xffffff7f8d12c000->0xffffff7f8d198fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f8b9a7000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f8c252000
com.apple.iokit.IOSurface(97.0)[B4E2654D-4087-3875-9D59-E899A0A04F0E]@0xffffff7 f8c149000->0xffffff7f8c15bfff
com.apple.driver.AppleIntelHD5000Graphics(10.0.2)[E13FFD1E-1AE6-3A78-8929-8B73C 9E593A0]@0xffffff7f8d1a7000->0xffffff7f8d205fff
dependency: com.apple.iokit.IOSurface(97)[B4E2654D-4087-3875-9D59-E899A0A04F0E]@0xffffff7f8 c149000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f8b9a7000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f8c252000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.6)[3CD19A58-C154-33E1-8466-30BF06B8F39 B]@0xffffff7f8d12c000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x000000000ae00000
Kernel text base: 0xffffff800b000000
__HIB text base: 0xffffff800af00000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)
System uptime in nanoseconds: 31298356626940
last loaded kext at 20375882434977: com.apple.iokit.SCSITaskUserClient 3.7.3 (addr 0xffffff7f8d7ca000, size 36864)
last unloaded kext at 20653188100496: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8d7c2000, size 16384)
loaded kexts:
com.symantec.kext.fw 5.3.1f4
com.symantec.kext.ips 3.9.2f1
com.symantec.kext.pf 5.7.1f4
com.symantec.kext.internetSecurity 5.4f4
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.15.5
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleIntelHD5000Graphics 10.0.2
com.apple.driver.AppleIntelFramebufferAzul 10.0.2
com.apple.driver.AppleCameraInterface 5.29.0
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
com.apple.iokit.IOUSBMassStorageClass 3.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: APPLE SSD SD0256F, 251 GB
Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68
Network Service: AirPort, AirPort, en0
Graphics: Intel Iris, Intel Iris, Built-In
Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SD0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2Hi Connorsimone,
Thanks for the question. It sounds like you are experiencing issues with your MacBook Pro unexpectedly restarting (kernel panic). The following resource provides information on Kernal Panics, as well as troubleshooting steps for recurring kernel panics:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
http://support.apple.com/en-us/HT200553
- Matt M. -
What logic board in macbook pro retina 15-inch late 2013?
hi
the logic board in my macbook pro retina 15-inch, late 2013 died within warrenty...
is there any way i can see what logic board my old logic board have been replaced with in 'about this mac' (or elsewhere)?
i have a suspicion that my mac is now using battery faster than before! could there be a relation?
regardsIf the iPhone works correctly on the other port, then the fault lies within the MBP. Bring it in for service.
Ciao. -
Connecting Dell u2715h Monitor to Macbook Pro Retina, 15-inch, Late 2013
I recently purchased the Dell UltraSharp 27 Monitor U2715H to work as a second monitor with my Macbook Pro Retina 15-inch (late 2013).
What connection cables do I need to make this work most effectively?Hi,
I bought the same monitor. I will receive it next week, but i read some blogs about the best alternatives for getting the 2560x1440 and my first option will be connecting my macbook pro retina 13' using the thunderbolt (mini-display port) to the mini-display port available in the monitor.
I'm planning using this cable:
http://store.apple.com/us/product/MD862ZM/A/apple-thunderbolt-cable-05-m
A mini-reference about the mini-display port (It was useful for me):
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ) - Apple Support
This is what I'm planning to do. Note that I don't know if it works! I think so, but I don't know. I will tell you if it works next week.
If you have a mini-display port to display port cable it should work too.
Regards,
Carlos. -
Just as the header states, Is the HDMI output on my macbook pro retina 13 inch the 2.0 version or the 1.4a version? Thank you!
I'm asking this because, hdmi 2.0 allows 4K output at 60hz (right?) versus 30hz for HDMI 1.4a. I might connect another 4K display to my mac in the forseable future.
-
It appears that only one of my fans are working on my macbook pro with retina display 13 inch late 2013 model. Is some thing wrong? if so how can i fix it?
To my knowledge there is only one fan on all 13" Mac notebooks, Retina or standard screen. Not enough space for a second fan and no Discrete GPU to cool.
So nothing is wrong. -
Is it possible to upgrade ram for a MacBook Pro Retina, 13-inch, Late 2013
I own a MacBook Pro 13- inch late 2013 model and wanted to upgrade my memory, but i have read online that this is not possible as the ram is soldered onto the board . Could someone please give me a clarification on this?
Manamee_9umood wrote:
I own a MacBook Pro 13- inch late 2013 model and wanted to upgrade my memory, but i have read online that this is not possible as the ram is soldered onto the board
This is correct...
MacBook Pro with Retina display comes standard with 4GB of 1600MHz memory. Please note that the memory is built into the computer, so if you think you may need more memory in the future, it is important to upgrade at the time of purchase.
From here
http://store.apple.com/us/buy-mac/macbook-pro?product=ME864LL/A&step=config -
TS5296 MacBook Pro (Retina, 15-inch, Late 2013): Keyboard and Multi-Touch trackpad unresponsive
Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9
EFI 1.2 installed.
Keyboard/trackpad hangs when using the left USB.
The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro.
I have a 15inch macbook pro. The EFI update 1.2 does not resolve this issue for me.
Whenever I plug something into the left USB, after the 2nd or 3rd time, the keyboard and trackpad become unresponsive. To get the keyboard/trackpad back again, I must restart the machine.
This is what the consol says:
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
I cannot install the EFI update 1.3 as I get an alert "This software is not supported on your system." I assume because it was made only for the 13inch.
Is this a hardware or firmware issue? If it's only firmware, why does this issue only affect some users? If it's hardware, should I just return this macbook?I can reproduce the behavior at will. I just have to plug in the tablet on the left USB board, reboot the tablet, disconnect the cable and reconnect. At that moment the trackpad and keyboard will both freeze.
This is the complete sequence of console logs I have
20/11/13 22:58:38,000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=544[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=550[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=551[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:58:38,915 hidd[71]: MultitouchHID: device bootloaded
20/11/13 22:58:40,401 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 22:58:40,957 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.56 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 22:58:52,000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xb400 ****
20/11/13 22:58:58,187 sandboxd[556]: ([177]) mds_stores(177) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
20/11/13 22:58:58,393 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e3] flags: 0x8 binding: FileInfoBinding [0x2ed] - extension: jpg, UTI: public.jpeg, fileType: ????.
20/11/13 22:58:58,394 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,454 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e5] flags: 0x8 binding: FileInfoBinding [0x345] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF .
20/11/13 22:58:58,455 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF request size:128 scale: 1
20/11/13 22:58:58,457 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e7] flags: 0x8 binding: FileInfoBinding [0x2ef] - extension: txt, UTI: public.plain-text, fileType: ????.
20/11/13 22:58:58,457 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: txt, UTI: public.plain-text, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,518 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e9] flags: 0x8 binding: FileInfoBinding [0x347] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.
20/11/13 22:58:58,519 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:128 scale: 1
20/11/13 22:59:06,399 Console[561]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
20/11/13 22:59:53,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:59:54,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:59:54,099 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 23:00:06,659 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:32,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:45,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=575[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=581[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=582[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=588[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=594[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=595[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:34,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:38,604 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 23:01:39,393 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.79 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe0004051 - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Disconnecting the tablet doesn't resolve the issue. A reboot does. I still have to try if the workaround posted by Apple for the MBP-13 Late 2013 (close the lid and reopen after a few minutes) would work here too. -
MacBook Pro Retina, 15-inch, Late 2013 - becomes unresponsive
I have been experiencing a very frustrating problem that renders my laptop completely unresponisve.
I can be in the middle of anything, using Firefox, working on a spreadsheet - no rhyme or reason, and my mouse, keyboard, trackpad won't work. Nothing I do other than a force quit will get me going again.
Now for the really frustrating part. After I do the force quit - I let the laptop sit a few minutes before powering back on. Once I reboot the laptop, I then click to enter my user password and the password box does not come up. Again, nothing I do will cause the laptop to respond other than a force quit. Okay - left with no other option - force quit again... wait a few minutes and reboot. Same thing again - you have to be kidding. This sometimes take four or five attempts to get the password display at the login.
I have been experiencing this for the last two or three months, have been on the phone with Apple Support, reinstalled the OS, then took the laptop to the Apple Store Genius Bar so they could do a fresh OS install... and the problem persists.
Apple support suggested I set up another user account and reinstall my core programs there and see if the problem continues. This has been difficult to troubleshoot since you can't access anything once the problem starts.Same here. I've a mac book pro retina, brought 6 weeks ago.
I have the above and in addition, it will lose bluetooth for no reason, the only way to resolve is to turn it off and on again.
Everytime it goes to sleep on wake up wifi has gone and again it needs a reboot. It also has a habit of restarting itself and then saying an error occurred. All in all I'm having to restart about 5 times a day, which is not productive.
If it was a £250 PC I guess I would live with it, but its a £1,500 state of the art macbook, I sort of expected it to be perfect.
Have you thought of asking for a replacement? -
Upgrade RAM for MacBook Pro (Retina, 13-inch, Late 2013)
Hi
Is it possible to upgrade the 8GB to 16GB RAM for the above mentioned macbook pro?
thanks
chrisThe Retina display models cannot have the ram upgraded post purchase...the ram modules are soldered to the logic board.
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