Macbook Pro retina (2012) randomly shuts down, won't wake
My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?
montanarama wrote:
My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?
Yes, especially if you are still under warranty or have AC. Let Apple deal w/it.
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Hi
My Macbook Pro is unexpectantly shutting down.
Im new to mac so not sure what other information I should post.
I cannot correlate if this started with any new app or program. the last 2 apps installed was openoffice.org and also iAntivirus (after i was getting the shutdowns)
This is the error log file (im not sure if it gives any information about the shut down but will provide it nonetheless)
Interval Since Last Panic Report: 15777 sec
Panics Since Last Report: 2
Anonymous UUID: 90633658-39C4-2134-0ED0-761094AC2FF6
Mon Jun 24 23:38:16 2013
panic(cpu 4 caller 0xffffff8028cf8163): "hfs_vnop_link: error 2 updating vp @ 0xffffff8058036c18\n"@/SourceCache/xnu/xnu-2050.24.15/bsd/hfs/hfs_link.c:643
Backtrace (CPU 4), Frame : Return Address
0xffffff81fce6ba00 : 0xffffff8028a1d626
0xffffff81fce6ba70 : 0xffffff8028cf8163
0xffffff81fce6bb80 : 0xffffff8028b121d6
0xffffff81fce6bbe0 : 0xffffff8028afcb88
0xffffff81fce6bf50 : 0xffffff8028de16aa
0xffffff81fce6bfb0 : 0xffffff8028ace9c3
BSD process name corresponding to current thread: backupd
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000028800000
Kernel text base: 0xffffff8028a00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 4888303395255
last loaded kext at 3634768355591: com.apple.filesystems.afpfs 10.0 (addr 0xffffff7faadb0000, size 348160)
last unloaded kext at 126182441895: com.apple.iokit.IOEthernetAVBController 1.0.2b1 (addr 0xffffff7fa9b9f000, size 28672)
loaded kexts:
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.1.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleIntelHD4000Graphics 8.1.2
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleIntelFramebufferCapri 8.1.2
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.GeForce 8.1.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMuxControl 3.4.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleRAID 4.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleSDXC 1.4.2
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.6.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.nvidia.gk100hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.6
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet, Ethernet, en2
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci1b4b,9182, sppci_ahci, Thunderbolt@10,0,0
PCI Card: Apple 57762-A0, sppci_ethernet, Thunderbolt@107,0,0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
Serial ATA Device: ST3000DM001-9YN166, 3 TB
Serial ATA Device: ST3000DM001-9YN166, 3 TB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
I am happy to provide any further informationI have read in another post that crash log may be more helpful
Process:
Calendar [449]
Path:
/Applications/Calendar.app/Contents/MacOS/Calendar
Identifier:
com.apple.iCal
Version:
6.0 (1648)
Build Info:
iCal-1648000000000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [145]
User ID:
501
Date/Time:
2013-06-04 21:39:43.337 +0930
OS Version:
Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report:
61765 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 24994 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID:
Crashed Thread: 4 Dispatch queue: CalUIOccurrenceModel
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fffbc64ec30
VM Regions Near 0x7fffbc64ec30:
Submap
00007fff7aa23000-00007fff80000000
r--/rwx process-only submap
--> Submap
00007fff80000000-00007fffc0000000
r--/rwx machine-wide submap
unused split lib
00007fff88e8f000-00007fff88e96000 [ 28K] r-x/r-x SM=COW system shared library region not used by this process
Application Specific Information:
objc_msgSend() selector name: isTemporaryID
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib
0x00007fff935ef782 szone_malloc_should_clear + 4117
1 libsystem_c.dylib
0x00007fff935e14ae malloc_zone_calloc + 79
2 com.apple.CoreData
0x00007fff8a131a7c _PFAllocateObject + 140
3 com.apple.CoreData
0x00007fff8a138b59 +[NSKnownKeysDictionary1 initWithSearchStrategy:] + 57
4 com.apple.CoreData
0x00007fff8a191642 -[NSManagedObject(_NSInternalMethods) _changedTransientProperties__] + 114
5 com.apple.CoreData
0x00007fff8a16f291 -[NSManagedObjectContext refreshObject:mergeChanges:] + 241
6 com.apple.CalendarStore
0x00007fff8d5e6069 -[CalManagedObjectContext refreshObject:mergeChanges:] + 115
7 com.apple.iCal
0x000000010e008e08 0x10dfca000 + 257544
8 com.apple.CoreFoundation
0x00007fff94117eda _CFXNotificationPost + 2554
9 com.apple.Foundation
0x00007fff8c0a4e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
10 com.apple.CalendarStore
0x00007fff8d4a6f63 -[CalCalendarStore(CalCalendarStore_Internal) calendarStoreChangedExternally:] + 1046
11 com.apple.CoreFoundation
0x00007fff941c202c ____CFXNotificationPostToken_block_invoke_0 + 284
12 com.apple.CoreFoundation
0x00007fff94122cd2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 18
13 com.apple.CoreFoundation
0x00007fff940e347f __CFRunLoopDoBlocks + 255
14 com.apple.CoreFoundation
0x00007fff941077e4 __CFRunLoopRun + 772
15 com.apple.CoreFoundation
0x00007fff941070e2 CFRunLoopRunSpecific + 290
16 com.apple.HIToolbox
0x00007fff9088eeb4 RunCurrentEventLoopInMode + 209
17 com.apple.HIToolbox
0x00007fff9088ec52 ReceiveNextEventCommon + 356
18 com.apple.HIToolbox
0x00007fff9088eae3 BlockUntilNextEventMatchingListInMode + 62
19 com.apple.AppKit
0x00007fff8df32563 _DPSNextEvent + 685
20 com.apple.AppKit
0x00007fff8df31e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
21 com.apple.AppKit
0x00007fff8df291d3 -[NSApplication run] + 517
22 com.apple.AppKit
0x00007fff8decdc06 NSApplicationMain + 869
23 com.apple.iCal
0x000000010dfcc235 0x10dfca000 + 8757
24 libdyld.dylib
0x00007fff8aaf27e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8a0e5d16 kevent + 10
1 libdispatch.dylib
0x00007fff9003ddea _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x00007fff9003d9ee _dispatch_mgr_thread + 54
Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib
0x00007fff8a0e50fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff935ccfe9 _pthread_cond_wait + 869
2 com.apple.CoreVideo
0x00007fff943ce2a1 CVDisplayLink::runIOThread() + 689
3 com.apple.CoreVideo
0x00007fff943cdfd7 startIOThread(void*) + 148
4 libsystem_c.dylib
0x00007fff935c87a2 _pthread_start + 327
5 libsystem_c.dylib
0x00007fff935b51e1 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8a0e56d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff935caf4c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff935cad13 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff935b51d1 start_wqthread + 13
Thread 4 Crashed:: Dispatch queue: CalUIOccurrenceModel
0 libobjc.A.dylib
0x00007fff8ab53259 objc_msgSend + 25
1 com.apple.CoreData
0x00007fff8a16f03d -[NSManagedObjectContext existingObjectWithID:error:] + 45
2 com.apple.iCal
0x000000010e032939 0x10dfca000 + 428345
3 com.apple.iCal
0x000000010e03271e 0x10dfca000 + 427806
4 libdispatch.dylib
0x00007fff9003ef01 _dispatch_call_block_and_release + 15
5 libdispatch.dylib
0x00007fff9003b0b6 _dispatch_client_callout + 8
6 libdispatch.dylib
0x00007fff9003c47f _dispatch_queue_drain + 235
7 libdispatch.dylib
0x00007fff9003c2f1 _dispatch_queue_invoke + 52
8 libdispatch.dylib
0x00007fff9003c1c3 _dispatch_worker_thread2 + 249
9 libsystem_c.dylib
0x00007fff935cad0b _pthread_wqthread + 404
10 libsystem_c.dylib
0x00007fff935b51d1 start_wqthread + 13
Thread 5:
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x00000000084225c0 rbx: 0x00007fb28f905470 rcx: 0x0000000110562ce8 rdx: 0x00007fb28f905470
rdi: 0x00007fb28f905470 rsi: 0x00007fff8d6627ea rbp: 0x0000000110562c00 rsp: 0x0000000110562bd0
r8: 0x0000000000012068 r9: 0x0000000000000006 r10: 0x00007fff7a53be20 r11: 0x00007fb28f91aa40
r12: 0x0000000000000001 r13: 0x00007fb28c2ecd20 r14: 0x0000000110562ce8 r15: 0x00007fb28c0da610
rip: 0x00007fff8ab53259 rfl: 0x0000000000010206 cr2: 0x00007fffbc64ec30
Logical CPU: 4
Binary Images:
0x10dfca000 -
0x10e2b9fff com.apple.iCal (6.0 - 1648) <FED2E323-D764-3C38-9E67-78F90A0E41B9> /Applications/Calendar.app/Contents/MacOS/Calendar
0x1103f6000 -
0x1103f7fff com.apple.AddressBook.LocalSourceBundle (2.1 - 1169) <641DB5BF-1E7A-3090-8AA3-CB11262B43FC> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x110409000 -
0x11040cfff com.apple.DirectoryServicesSource (2.1 - 1169) <C1DDD61F-2F1E-3D21-80C2-38FC23DD9871> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
0x110414000 -
0x110467fff com.apple.AddressBook.CardDAVPlugin (10.8 - 333) <14C01B09-7E73-30C2-9882-AF4223A1A4F0> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
0x110493000 -
0x1104a4ff7 com.apple.NSServerNotificationCenter (5.0 - 5.0) <151748DA-BEAC-3E8C-B139-09256914F45E> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
0x112515000 -
0x1126d3fff GLEngine (8.7.25) <8398B57C-EE2D-3006-940C-CECE8E719D3B> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11270a000 -
0x11287afff libGLProgrammability.dylib (8.7.25) <EE2DD8AF-C6C3-303D-976E-87B4AABF8371> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x1128b2000 -
0x1128bffff libGPUSupport.dylib (8.7.25) <F884DCD6-8234-3D23-BEC6-4EC4CE5101EF> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x1128c7000 -
0x112d4ffff com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.10.44 - 8.1.0) <6C433F44-4BDD-357F-8D15-3573B8363C10> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x112ec3000 -
0x112ec7fff com.apple.IOAccelerator (30.14 - 30.14) <9AE086BC-46F6-38A3-9456-0841D7BD48E4> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x112ece000 -
0x112edafff libGPUSupportMercury.dylib (8.7.25) <1207928C-DFD1-315B-BAD6-BCDBEB03FC0D> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
0x1132e4000 -
0x11330ffff GLRendererFloat (8.7.25) <BB54593F-07F0-392A-8993-CA844F4A20E8> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x113318000 -
0x113321fe7 libcldcpuengine.dylib (2.2.16) <DB9678F6-7D50-384A-A961-6109B61D1607> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x200000000 -
0x20092dff7 com.apple.GeForceGLDriver (8.10.44 - 8.1.0) <3851C869-C1CF-3EFE-A08C-025318833871> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff6dbca000 -
0x7fff6dbfe93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff88e96000 -
0x7fff88efefff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff88eff000 -
0x7fff88f66fff com.apple.coredav (1.0.1 - 179.7) <EEFBD7EA-82F4-32AB-8D2B-541D74FB764A> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
0x7fff88f67000 -
0x7fff88fa1ff7 com.apple.GSS (3.0 - 2.0) <970CAE00-1437-3F4E-B677-0FDB3714C08C> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff88fa2000 -
0x7fff88ffefff com.apple.corelocation (1239.40 - 1239.40) <2F743CD8-A9F5-3375-A3B0-BB0D756FC239> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff88fff000 -
0x7fff8901eff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8901f000 -
0x7fff890b0fff com.apple.CorePDF (2.0 - 2) <EB5660B1-0D79-34F3-B242-B559AE0A5B4A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff890b1000 -
0x7fff890b6fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff890b7000 -
0x7fff890cbfff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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Macbook Pro Retina 2012 shuts down when selecting Recovery HD !!
Hello guys,
I tried to reboot my macbook pro retina 2012 and I held down "Option" key while my macbook was restarting but it won't be able to access into the Disc Utility Menu.
So I really need help to get my macbook format the hard drive, reinstall OS 10.x.x ( any suggestion?). Thank you for reading my post and I look forward a good answer.Restart the computer and hold down the COMMAND and R keys to boot from the Recovery HD. If that does not work, then you either have a defective Recovery HD or a failing hard drive.
What you can do is this:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. -
Connecting 4k monitor to Macbook Pro retina 2012 mid
I tried to connect to Macbook Pro retina 2012 mid 15 inch 2.7GHZ model. Initially I connected using HDMI to 3840x2160 at 30 hz. I casually changed the resolution to 1080 p from scaled option. Now I no more get the option of scaling to 4k. I am unsure what is the issue over it. When I log into my windows. I am able to log in with my original 4k resolution in 30 HZ. Any guidance would be really great.
2) I read a few forums regarding 4k with 60hz external monitor connection for macbook pro retina 2012 mid. But I couldn't get a clear solution whether it is possible or not. Would be great if someone can show lights on this too.jcannizzo wrote:
1- does Apple ever do exchanges for newly released products? I bought my MacBook in jan they came out with new in mar.
If you purchased the product from Apple, not a third party, you have 14 days from the date of purchase to return it for a refund or exchange. You are well past that.
2- if and when Apple comes out with a 4k or 5k thunderbolt display, will it be backwards compatible with my MacBook sich that I can't get the resolutions and 60mhz?
I do not have an answer to that and the Terms of Use for these forums discourages from speculating what Apple may or may not do in the future. Having said that, from a practical business standpoint, backwards compatibility would be a sensible approach. It has been done so in many areas in the past.
Ciao. -
Mountain Lion FREE update for MacBook Pro Retina 2012
Hello, looking for an honest support.. I bought my Macbook Pro Retina 2012 on this 15 July 2012 from Apple's authorised premium reseller of Bangladesh (Executive Machines Ltd.).. I just knew & saw yesterday that Mountain Lion was published & it is FREE for the buyers who bought the new qualifying machine (as my one is!).. so I just followed the apple.com eligible link and provided my details (address of my current residence which happens to be "Bangladesh", country, city & my valid macbook pro "serial number"..).. after that received a claim reference number mentioning that the FREE redeem code will be emailed to me after checking my claim has been validated.. but after carefully going through that eligibility link I noticed that claims are not eligible for outside US/ Canada.. and now I've provided my serial number & it has been used! and moreover, I did not recieve any email notification from Apple even after 24+ hours!.. what should I do now? .. do I need to buy this Mountain Lion once again even after I am eligible for the FREE update as Apple mentioned before or I just lost my free redeem opportunity as I bought it from outside US (event though from Apple's authorised reseller!!)?? please need honest suggestion..
kurstelle wrote:
can i make a dmg file right after download? its really really long when using recovery and my ml from the regular macbook pro is not compatible with the retina and im not sure why it works well with other macs except for this one. thanks so much. having a headache now on how to make it work.
As you can only get OS X from Internet Recovery, you can't get the OS X Mountain Lion stored on the HDD and make a bootable volume with it. Also, you can't install the OS X version you have on your other Mac because the hardware of this MacBook Pro with Retina display isn't compatible with that OS X version.
In your case, reinstall OS X and see what happens. If you can't reinstall OS X, take the computer to an Apple Store because you can't do anything with that MacBook Pro now -
My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
Hi, I am facing the same issue.
Did you able to solve your issue? Please advise. -
I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?
If you have your MBP charger, try a SMC reset:
http://support.apple.com/en-us/HT201295
If no success, make an appointment at an Apple store genius bar.
Ciao. -
Itunes is causing my Macbook Pro to freeze at shut down, any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
-
My Macbook Pro Retina 2012 is running very slow and gives me frequent speed problems.
So, I've noticed it happen gradually for about a year now. It started with just minor but not significant delays in opening up programs, but I didn't mind it because the computer was still fast compared to a PC, which is what I used to use before this Macbook. I got this macbook in 2012, and luckily I still have a warranty, but it'll close soon.
Right now, some problems include:
1)
2) Shutting down and turning on the computer is slow (sorry no picture on this one). When I first bought this mac, and until about a year ago, whenever I turn it on/off it would do it instantly. But now, there is a bit of a delay when turning off. The screen seems to just freeze at a certain frame, stays that way for a few seconds (longer when turning it off right after playing a game or two-- don't worry they're compatible with Mac OS), and then shuts off. And when it's frozen at that frame time, you can still see the background materials because they're only faded away. You know what I'm talking about-- Macbook turns out when turning off and then shuts down. So, much of the screen is white, but you can still see the screen prior to the shut down faded.
3) Internet is running extremely slow. When I check my speed at speedtest.net, I get around 47 mbps on bad days and 53-ish on good days (download speed)
EtreCheck results are here:
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 at 7:13:26 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 411
Video Information: ℹ️
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 10:53:8
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 650 MB
Moon Cheol (disk1) / : 249.80 GB (67.32 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Logitech Lenovo USB Optical Mouse
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.nero.HSMMonitor.plist [Click for support]
[failed] com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
Steam UNKNOWN (missing value)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
22% WindowServer
3% quicklookd
2% Dock
2% hidd
1% Google Chrome
Top Processes by Memory: ℹ️
455 MB softwareupdated
258 MB Google Chrome
151 MB Google Chrome Helper
137 MB WindowServer
77 MB Finder
Virtual Memory Information: ℹ️
3.39 GB Free RAM
3.24 GB Active RAM
848 MB Inactive RAM
1.11 GB Wired RAM
13.63 GB Page-ins
61 KB Page-outs
Diagnostics Information: ℹ️
Mar 24, 2015, 06:32:54 AM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-24-063254_[ redacted].crash
Mar 23, 2015, 08:20:04 PM Self test - passed
Mar 23, 2015, 04:35:14 AM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-23-043514_[ redacted].crash
Mar 22, 2015, 08:38:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-203853_[ redacted].crash
Mar 22, 2015, 03:00:50 AM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-030050_[ redacted].crash
Mar 21, 2015, 03:34:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-21-153412_[ redacted].crash
Resetting computer to factory conditions doesn't work, time-machine didn't work, and clearing more storage space didn't work either. I would like to get this problem fixed before my warranty runs out. Thanks for reading and any sort of help will be appreciated!Do you know of any specific tasks or situations that cause it to perform poorly? If so, make a note of those and demonstrate them for Apple. Do NOT, under any circumstances, restart the machine. You want it at its worst when you take it in. If you try to do any of those magic resets, it may just reset things just long enough for Apple to proclaim it healthy. If Apple does that anyway, then there are plenty of opportunities to try those things later after your warranty has expired.
I wish I knew exactly when it does this, but it doesn't always happen. It sometimes does, and sometimes doesn't. I thought about this, too. But the problem is that it's really hard to catch a time or figure out what causes these symptoms to occur. I haven't taken it to Apple because I thought it'll just be a waste of time because they'll probably say that it's healthy so they don't have to put any money/effort to try and fix it... -
My screen flickers in Safari MacBook Pro Retina 2012
My screen flickers in a totally random fashion and only in Safari when I am on the internet. It happens more or less on certain web pages and not very often, but it is very annoying when it does happen. My machine is a Macbook Pro Retina 15" late 2012 release. I have seen other posts on this issue dating back to 2012, however, there were not solutions submitted leaving me to believe that there is no solution or I may have missed it. People with the same problem say they have taken in their laptops to have them replaced by Apple only to find out their problem still exists, leading many to believe it's likely to be a software issue. Anyone have any ideas or answers to this issue?
Hey dhaynes3818,
Thanks for the question. I understand that you are experiencing issues with Safari on your MacBook Pro. To troubleshoot these issues, lets follow the steps in this article:
Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
http://support.apple.com/en-us/HT203353
Thanks,
Matt M. -
MacBook Pro Retina 2012 sudden reboots
I have a little problem with my MacBook now (Retina Mid 2012 15"). It sometimes, completely randomly, reboots, that is it stops responding, while looping the audio of about last second and then reboots. It runs on the latest version of OS X Yosemite.
The weird thing is it does not display anything like "Your computer had to restart because of a problem" and the logs do not contain a single clue of what could have caused this problem. It also does not contain any panic logs or anything. Previously it would only happen once a week, now it happen two days in a row. I tried resetting the SMC and the PRAM, but it still continues crashing.Hello....
a couple hours ago Ive read an article, which was written,that the Macbook Pro Retina from mid 2012 till end of 2014 have a hardware problem concerning ur behavior of ur macbook. Sudden reboots,stop to responding, unable to play videos correctly and symptoms of seeing of blurry pics. Resolution of these problems require to contact apple at the applestore and make an arrangement with them to repair that hardware problem. Of course as a gesture of good will from apple. Im using a macbook pro retina mid 2012 have not these symptoms but at my next stop near an applestore i gonna check the macbook just in case.
Think that is exactly what happened to u and apple gonna fix this.
regard
geronimo -
2 issues with MacBook Pro Retina - Fan randomly speeds up and USB3.0 Issues
So I just purchased a brand new MacBook Pro Retina 15" 2.40GHz.
Randomly, when nothing but finder is open, the fans will spin at full speed.
I have opened every application on the machine including serato, ableton, photoshop, VLC playing a 1080P movie, iTunes playing music and youtube playing videos in 2 tabs - and the fans do not spin as fast at it does when nothing is open or running (confirmed with activity monitor too).
Secondly, once I eject a USB3.0 drive from the machine, I have to reboot the system before the drive can be mounted, or even recognized at all by the computer. (it does not even show up in disk utility till the reboot). this happens with 2 seperate USB3.0 external hard drives that work fine on other rMBPs. This happens with both usb ports too.
I have reset SMC, PRAM, ran all Apple updates as well as reinstalled the operating system (as well as booted from a known good system in target disk mode).
Please helpThere are a few threads reporting the fan issues you are dealing with which you might want to look at. I have now experianced it with four brand new 2013 rMBP.
Threads reagarding fan issues:
https://discussions.apple.com/thread/4735947?tstart=0
https://discussions.apple.com/thread/4744182?tstart=0 -
Imac power issue - randomly shuts down & won't turn on again
Hello
Just wondering if anybody could help us with this issue as the Apple Genius's failed to...
Our early 2006 Intel Imac has recently started to switch off at random times. There doesn't seem to be any particular point at which it will do this and no warning either. It's as if somebody has pulled the plug out but the power supply has not been touched! It then often won't allow you to switch it on again until you have left it over night - or sometimes it will switch on after a few minutes.
It is very frustrating as you never know when it might happen, it has been ok for a couple of weeks but now it has done it twice in the last two days.
We did take it to the Apple Store, who said they had kept it on for a day and could not replicate the issue so therefore there is nothing they can do...
If anybody can shed any light on this mystery it would be VERY much appreciated.
Thank you!Hello and welcome to the club of "random shut down".
Since 8 days I am also having this problem on an early 2006 2 GHz intel core duo with OS 10.4.11 After approx. 5-10 minutes it shuts down and the only way to wake up again is to disconnect the plug, wait 10 sec and connect it again and push the start button on the back.
There a many discussions ongoing and also many suggestions (SMC reset, memory replacement, change the power cord etc.). Nothing really worked in my situation. My assumption is something with overheating, but the widget "istatpro" or "tempmonitor" are showing not more than 35°C on the CPU at a max.
I found a little tool called "smcFanControl" to adjust the minimum speed of the fans (my settings: ODD 2850 rpm, HDD 3150 and the CPU fan at 2160 rpm) and since that adjustment the working period seems to be much longer. Sure, there is an annoying noise now, but I can use the imac again.
Hope that there will be a better solution soon.
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