Macbook pro retina display doesn't work occasionally. Random restarts. I can remote into the computer when display isn't working correctly
I have some issue with my 2012 Macbook Pro Retina. The screen intermittently decides to just not work. Sometimes on startup i hear the start up noise but the screen doesn't turn on. I am able to remote into the computer when the screen doesn't work. I can't seem to find any rhyme or reason as to when it works and when it doesn't. I've reset the PRAM and SMC sometimes that will bring the screen back sometimes not.
Any ideas?
You can try the Apple Hardware test, not definitive by any means, especially intermittent problems, but it is a start.
AHT http://support.apple.com/kb/HT1509
I think i would take it in for a free 'Apple Service Diagnostics' test
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
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Macbook Pro Retina showing pixels on top menu randomly?
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On a recent holiday abroad my Huawei dongle on contract with Orange with roaming abroad enabled would not work with any mobile network operators in either Portugal or Spain. My local Orange dealer advises he has had this complaint before with other Macbook users. Is this a known problem and if so how can I overcome it?
Thank you,
StoneybrokeThank you for your reply ds store.
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stoneybroke -
I'm not sure if any recent activity spawned this activity but here's what I've done lately that's new...
I booted to the recovery disk and and ran the disk repair utility on my hard drive. Then I ran the RecoveryDiskAssistant to create a bootable USB thumb drive, and then I attempted to create a disk image on an external USB hard drive. About an hour after I started creating the image I aborted the image creation process. Both the MacBook Pro and the external hard drive were very hot.
I was experimenting, attempting to create the disk image file onto an external hard drive that is half the size of my existing main hard drive, and was not sure the image would fit, so aborted the process before it completed once I realized it might be an overnight task. I'm wondering if the heat caused by the intense disk activity may have cooked something on my logic board. Or maybe somethign completely unrelated is the cause, like a recent patch or software update perhaps???
Can anyone help me identify a possible cause of the kernal panics from the two most recent log files attached below?
-DaveB
Anonymous UUID: D884E858-96C7-9E16-1CEC-7143F546A61C
Sat Sep 13 17:30:21 2014
panic(cpu 1 caller 0xffffff800c8dc24e): Kernel trap at 0xffffff7f8ec167d4, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80d8d107a4, CR3: 0x0000000022362000, CR4: 0x0000000000000660
RAX: 0x0000000000000023, RBX: 0xffffff80d8d107a4, RCX: 0x028b0e20012600ff, RDX: 0xffffff8108805088
RSP: 0xffffff81087bb820, RBP: 0xffffff81087bb860, RSI: 0xffffff8108805068, RDI: 0x0000000000000001
R8: 0xffffff80e8785078, R9: 0xffffff8108805068, R10: 0xffffff81087bb5d0, R11: 0x0000000000000200
R12: 0xffffff7f8ec46cfe, R13: 0xffffff81087bb828, R14: 0xffffff8028537c00, R15: 0xffffff80d8d10008
RFL: 0x0000000000010286, RIP: 0xffffff7f8ec167d4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80d8d107a4, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81087bb4b0 : 0xffffff800c822f79
0xffffff81087bb530 : 0xffffff800c8dc24e
0xffffff81087bb700 : 0xffffff800c8f3746
0xffffff81087bb720 : 0xffffff7f8ec167d4
0xffffff81087bb860 : 0xffffff7f8ec17c48
0xffffff81087bb970 : 0xffffff7f8ec17ff2
0xffffff81087bb9e0 : 0xffffff7f8ec18256
0xffffff81087bba60 : 0xffffff7f8ec293d7
0xffffff81087bbaa0 : 0xffffff7f8ec23706
0xffffff81087bbae0 : 0xffffff800c9fa9a6
0xffffff81087bbb10 : 0xffffff800c9fb15e
0xffffff81087bbb30 : 0xffffff800c9de64a
0xffffff81087bbc80 : 0xffffff800cb82a93
0xffffff81087bbcd0 : 0xffffff800cb7be46
0xffffff81087bbd80 : 0xffffff800c9fa9a6
0xffffff81087bbdb0 : 0xffffff800c9fb15e
0xffffff81087bbdd0 : 0xffffff800c9de64a
0xffffff81087bbf20 : 0xffffff800c9e5dfa
0xffffff81087bbf50 : 0xffffff800cc40a33
0xffffff81087bbfb0 : 0xffffff800c8f3f46
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.1)[DCC45CDD-E950-364F-8221-1A914106BC59]@0xfffff f7f8ec0b000->0xffffff7f8ec59fff
dependency: com.apple.security.SecureRemotePassword(1.0)[BC0BAB92-C8C9-3959-AA42-272AF578DF D9]@0xffffff7f8ebfa000
BSD process name corresponding to current thread: mds
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x000000000c600000
Kernel text base: 0xffffff800c800000
System model name: MacBookPro5,1 (Mac-F42D86A9)
System uptime in nanoseconds: 23158850752273
last loaded kext at 22567087185604: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8ec5a000, size 49152)
last unloaded kext at 22460490357881: com.apple.iokit.IOUSBMassStorageClass 3.6.0 (addr 0xffffff7f8da35000, size 69632)
loaded kexts:
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.28
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleLPC 1.7.0
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.security.SecureRemotePassword 1.0
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.41f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D335B3447534431303636202020202020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D335B3447534431303636202020202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD5000BEVT-00ZAT0, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus:
=======================
Anonymous UUID: D884E858-96C7-9E16-1CEC-7143F546A61C
Sat Sep 13 23:57:37 2014
panic(cpu 1 caller 0xffffff8012cdc24e): Kernel trap at 0xffffff7f950166e2, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80deba3008, CR3: 0x000000002290e000, CR4: 0x0000000000000660
RAX: 0x0000000000000039, RBX: 0x0000000000000059, RCX: 0x0200000002400009, RDX: 0x7fffffffffffffff
RSP: 0xffffff811466b820, RBP: 0xffffff811466b860, RSI: 0x0000000000000059, RDI: 0xffffff80deba3008
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff810eb4d068, R11: 0x0000000000000200
R12: 0xffffff80deba3008, R13: 0xffffff803cf7b808, R14: 0x0000000000000059, R15: 0xffffff80deba3008
RFL: 0x0000000000010282, RIP: 0xffffff7f950166e2, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80deba3008, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff811466b4b0 : 0xffffff8012c22f79
0xffffff811466b530 : 0xffffff8012cdc24e
0xffffff811466b700 : 0xffffff8012cf3746
0xffffff811466b720 : 0xffffff7f950166e2
0xffffff811466b860 : 0xffffff7f95017cbf
0xffffff811466b970 : 0xffffff7f95017ff2
0xffffff811466b9e0 : 0xffffff7f95018256
0xffffff811466ba60 : 0xffffff7f950293d7
0xffffff811466baa0 : 0xffffff7f95023706
0xffffff811466bae0 : 0xffffff8012dfa9a6
0xffffff811466bb10 : 0xffffff8012dfb15e
0xffffff811466bb30 : 0xffffff8012dde64a
0xffffff811466bc80 : 0xffffff8012f82a93
0xffffff811466bcd0 : 0xffffff8012f7be46
0xffffff811466bd80 : 0xffffff8012dfa9a6
0xffffff811466bdb0 : 0xffffff8012dfb15e
0xffffff811466bdd0 : 0xffffff8012dde64a
0xffffff811466bf20 : 0xffffff8012de5dfa
0xffffff811466bf50 : 0xffffff8013040a33
0xffffff811466bfb0 : 0xffffff8012cf3f46
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.1)[DCC45CDD-E950-364F-8221-1A914106BC59]@0xfffff f7f9500b000->0xffffff7f95059fff
dependency: com.apple.security.SecureRemotePassword(1.0)[BC0BAB92-C8C9-3959-AA42-272AF578DF D9]@0xffffff7f94ffa000
BSD process name corresponding to current thread: mds
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000012a00000
Kernel text base: 0xffffff8012c00000
System model name: MacBookPro5,1 (Mac-F42D86A9)
System uptime in nanoseconds: 5737029096671
last loaded kext at 4581906808714: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f950a6000, size 49152)
last unloaded kext at 3961468987029: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f950a6000, size 32768)
loaded kexts:
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.28
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.nvenet 2.0.21
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.
System Profile:
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.41f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D335B3447534431303636202020202020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D335B3447534431303636202020202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD5000BEVT-00ZAT0, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:Answering my own question... I did more research and have a theory that my Time Capsule hard drive may be causing the kernal panics due to a disk error. I ran the disk utility to repair the time capsule drive (actually a 3TB Seagate USB drive plugged into my Airport Extreme router). I plugged the drive directly into my MacBook Pro and ran the repair utility. It noticed a "minor header" issue and repaired it. I'm leaving all USB and Firewire devices unplugged for a while and will see if the panics return. Six years without any problem with my MacBook. Love Apple. I'd get a new MacBook, but this one just keeps on working...
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Hello,
I have a macbook pro which had a firmware password set on it (security-mode = command).
Update asked me to install updates and one of them was an EFI update. I proceeded and the macintosh booted just fine.
I've tried changing the firmware password, and removing the password without success so far. It's almost like the nvram terminal command does nothing as far as security is concerned.
Help would be appreciated!
JApparently the newer macbooks use a different utility than the older macbooks.
setregproptool will ask for the current password, and nvram is not used for these anymore.
J -
my late 2011 MacBook pro stopped powering up. Service people are saying motherboard needs to be replaced. The worst part is motherboard cost is 2/3 of the laptop cost. Could anyone help me to understand the issue please?
The issue is simple. Your Mac computer has failed because of a faulty Logic, Mother, board. Happens all the time with many make and model notebooks
Yes Apple Mac computers, even though more expensive than most any other brand, have these problems just like all the rest.
Only thing you can do is either pay to have the logic board changed or buy a new computer. -
Prety much what the question says. HELP!
stephenfromlynchburg wrote:
No the mac had come with Leopard. Then I bought the snow leopard DVD and did a clean install of snow leopard.
If you just stuck the disk into the Leopard Mac and run the upgrader, you didn't do a "fresh install" you basically upgraded from 10.5 to 10.6 leaving all the programs and files intact.
The white Snow Leopard disk was the right one for that machine as it had Leopard (10.5) on it previously.
So you already have Snow Leopard installed, if you want to erase the entire drive (along with all your programs, files and OS X) and want to install Snow Leopard again, you hold the c or option/alt key down and boot the machine off the disk. Then use Disk Utiltiy to erase the entire drive, then quit and install Snow Leopard.
How to erase and install Snow Leopard 10.6
Once Snow Leopard is installed you log in and use Apple Menu > Software Update until clear to get to 10.6.8 and fix security issues.
Now I can't get it to do the install again.
To install Windows into BootCamp, you read and run the BootCamp Assistant located in the Applications > Utiltiies folder
It's important to change the drive format from FAT32 to NTFS before installing Windows using the Windows disk.
Windows is rather complicated to install, if you boot to a blinking line with "press any key to continue" you need to press and hold the power button down and reboot holding the Option/Alt key down to get back into OS X.
https://www.apple.com/support/bootcamp/
If your Windows programs are not going to be as CPU/GPU demanding, you may rather prefer to use a virtual machine instead
Windows in BootCamp or Virtual Machine?
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