MacBook pro retina display is not turning on even though the computer is on.
My Mac book pro retina display has a solid black screen. I can hold the power button down to turn it on and off, but the screen never activates.
Restart.
Press F2 key couple of times.
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.
Similar Messages
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Macbook pro retina display does not respond. Any fixes?
Macbook Pro Retina Display does not respond. Any fixes? I wonder if it overheated and shut down. Anyone else had a problem?
Kitsi,
try shutting the book for 1-min and reopen it.
Also found the combinations buttons fn-control-F7 to unfreeze.
good luck -
Display does not turn on even though computer is running
Hello All,
I have a 2008 non-unibody MacBook Pro. When I boot the computer, sometimes the display does not turn on. I've tried using the flashlight technique, and there isn't even anything on the LCD. I know the computer is on because it makes the chime and if I enter my password I can adjust the volume and play music. Occasionally, resetting the SMC will fix the issue temporarily, but it doesn't always work. What should I do?Tried resetting PRAM?
Some of the display settings are stored in PRAM.
Reset PRAM: http://support.apple.com/kb/PH14222
Best. -
Why will avi play on all my Mac's with Mountain Lion but not on my Retinal Display 13" Macbook Pro? Quicktime players are the same, OS are the same plugins are the same and up to date. Get the missing Codec warning only on retinal display.
You don't say if your MacBook Pro is the new version that supports USB 3, if not the card reader will default to USB 2. The Ultra II is listed as 10Mb/s on old cards and 15MB/s on new cards, both within USB 2 specification. Extreme III are listed as 20MB/s old cards and 30MB/s new. These 30 MB/s maybe a bit too much for USB 2, not sure. see http://kb.sandisk.com/app/answers/detail/a_id/1111
If the Macbook Pro as USB 3 support it could be that it does not recognise the card reader as USB 3 and default to USB 2.
See Apple URL http://support.apple.com/kb/HT5172?viewlocale=en_US&locale=en_US
Bullet point 11 may help.
Of course the card reader could be faulty and not read the Extreme III cards unless you have verified it working in other situations.
regards -
My macbook pro is frozen - does not turned on - stuck on the opening screen (apple logo). thoughts?
any ideas how to get it going?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM and PRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
MacBook pro retina display 13 not start
my macbook frezzing on startup
when pressing power button, sound start comes up but display still dark. No reaction when press any key.
logo apple back side always light up.
macbook just bought 2 month ago..A two month old MBP is well within the warranty period. Make an appointment at an Apple store genius bar and have the technicians sort it out for you.
Ciao. -
Macbook pro retina heating and not turning on
So I got my new macbook retina 15 inch around 4 weeks ago and it has been working fine, next day
I got it plugged and nothing, the screen just didnt start it was all black, so I plug the charger and the indicator
just seem fine but after 1 hour this computer has a massive heat all over the keyboard and the backplate where
the battery is, I guess, so I disconnect everything but the heat starts to get even hotter so Im kinda worried the thing
is going to blow etc etc, that was around 7 pm, So i went out and let it cool a bit, came a few hours later and bam
there it is working again, just plain weird behavior of this new machine so I wonder what the heck happened?
what am I to expect again from this? anyone had this before, and is there some kind of app to monitor
the heat levels or make a complete diagnostic?
thanks in advance if you might know something useful.
Andrew.Hello blackhemiangrove and welcome to Apple Support Communities,
"am I to expect again from this? anyone had this before, and is there some kind of app to monitor
the heat levels or make a complete diagnostic?"
You shouldn't have to even worry about something like this. Document what happened and take it back to Apple immediately and make them fix it. -
After downloading quicktime 7, I entered the registration code. The "pro" appeared on the quicktime logo and the "buy QT Pro" button went away however the pro features are not "on" or usable.
After downloading quicktime 7, I entered the registration code. The "pro" appeared on the quicktime logo and the "buy QT Pro" button went away however the pro features are not "on" or usable.
Did you open/load a file to the app? The "Pro" features are context adaptive and only "turn on" if content is both available and the feature can be applied to the particular type of content loaded. -
Firefox used to update automatically as it's set-up to do. Now it shows an update for security and asks to download it. Then it won't download it. The box shows a bar that continually shows that it's in motion and the message says that it's trying to connect to the server but it never does. I checked the system requirements for the download and it has the requirements. Your help information doesn't give an answer for this problem. I would need to talk to someone who can help. Is that at all possible? Thanks, chezo7
You '''can not''' download version 8.0.x, the latest for your PPC MAC is the 3.6.24 version.
Firefox 4 versions and later do not run on a PowerPC Mac. Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
http://www.mozilla.org/en-US/firefox/8.0/system-requirements/
3.6.24 version you can download from here:
http://www.mozilla.org/en-US/firefox/all-older.html
by the way a group of Mac users have created their own Community Build from the "Firefox 4+" versions.
TenFourFox for PPC's running Mac 10.4.11 & 10.5.8 .
http://www.floodgap.com/software/tenfourfox/
http://tenfourfox.blogspot.com/
also see:
http://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
I have a macbook pro retina display and a gaming mouse and i can't play with it
I have this gaming mouse not an apple mouse and when i try to play with the mouse i don't move but i can walk with the WASD but with the mouse i can't move and i've had trouble for a while and i really want to know how to fix this can anyone help me, my mac is a macbook pro retina display late 2013.
Hello abmorgan646
Check out the article below to try out a few things to resolve issues with the flickering display on your MacBook Pro Retina. You may need to reset the NVRAM, if it does not resolve the issue, then there are links fur further assistance.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Regards,
-Norm G. -
How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display?
How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display? When I click Get Info, the "Open in Low Resolution" box is marked and locked. How can I unmark this box? I currently run 10.9.1. I can open Adobe Photoshop CS6 in high resolution without any problem. Any advice would be much appreciated. Thanks.
There is no such thing. In CS6 only PS itself is Retina compatible. You would have to use CC for full Retina support.
Mylenium -
Macbook Pro Retina Display hard crashes - not caused by Google Chrome
Hi, all. This is my first time posting on these forums, and it is only due to the unsurpassed amount of frustration I have had with my mbpr. I received it in late August, and it worked great. Yes, I had the waking from sleep problem, but that got fixed in an update and didn't bother me too much. What did bother me was when I started installing my games.
I play a ton of games, I have Steam, Diablo III (which Apple during their keynote said is compatible with the retina display resolution and worked with Apple on making it so), WoW and others. Anytime I play any game, it pretty much crashes and I have not been able to find a single solution.
I have tried disabling graphics switching, installing 3rd party programs to disable graphics switching and uninstalling them again, using an external monitor and the built in retina display, verifying/repairing permissions, setting a cap on the FPS in a game as to not make my laptop hot at all (even crashed with a 30 FPS cap), re-installing OS X Mountain Lion from recovery, resetting the NVRAM...
The computer just locks up, goes into a sound loop (like a record skipping very quickly), and becomes totally unresponsive to anything except a hard reset. On wake, it will always display "Your computer has shut down because of a problem, would you like to open the applications blah blah". Basically asking if I want to start where I left off. It never gives an option to send a report to Apple.
Oh also, it can sometimes crash when it's just remotely warm? For example, when I was re-installing OS X ML from recovery the FIRST time (I did it twice), it crashed mid-installation!
The funny thing is, I have windows 7 installed via Bootcamp. Whenever I play any games on that partition...100% fine. No problems, handles graphics beautifully. Using the OS for anything else such as watching videos, downloading music or movies, using any applications is fine. It just seems to be games (or a very small amount of heat? I'm not sure).
Any suggestions? I'm completely stuck on finding any solutions. My experience with the Apple store has been awful in the past, and going to them with any problem is a last resort for me. In the past, I have been able to solve many problems on my own with enough googling and forum digging.
This, after months, is still unsolvable for me. Thanks for any help you might be able to provide.
15" MacBook Pro Retina Display, Mountain Lion 10.8.2, 2.6 ghz i7.
tl;dr: Macbook crashes everytime I play a game or when it gets warm, I'm not sure, help.Sorry that no one answered your question the first go-round - sometimes these things just slip by us.
Most people would have probably just recommended taking your machine to your local Apple Store.
Which is what you did - and all is well now, I'm assuming?
Clinton -
Photoshop elements 10 will not migrate to my new macbook pro/retina display. There is no CD/DVD player on this machine. Any suggestions on how to get Elements onto my machine? Yes, I have the disk(s). Am I going to have to buy an external CD/DVD player to load this one program:(
I have ordered a USB3 BluRay/DVD/CD player/burner and will use that both with my iMac ( in which the Superdrive seems to be failing ) and the MBPro Retina I just bought .
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I downloaded Mountain Lion in my i have macbook pro retina display last month. but I don't get airplay the option on my macbook. I went to display preferences, but the airplay is not available. What is the next step?
You also need:
Apple TV (2nd or 3rd generation) with software update v5.0 or later. -
Macbook Pro retina display 13 inch 2014 model stopped charging. Charger LED also not on while plugged in. The battery fully drained off so the system can not be started but the system can detect the charger when earlier it was switched on before draining off the charge. Charger type magsafe 60W.
Once you have examined the power inlet on the computer for dirt, and made certain that the pins on the end of the MagSafe cord are free to move in and out to make contact, there is very little you can do yourself.
You will need to visit your Apple Store (FREE with appointment) or your Apple-Authorized Service Provider (policy varies). They work on these all the time and have good expertise and lots of spare parts to try to determine the problem.
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