Macbook pro Retina display USB port right is 2.0?

I got a new macbook pro with retina display. It says on the website that there should be two USB 3.0 on both side. I have a external hard drive that is 3.0 USB i plug it to the right side and the colour indicates that it is a USB 3.0, plugging it to the right side, turned green and that indicate a 2.0 Instead. So what is going on?

I actually had the same experience this morning as you described. I plugged my USB 3.0 WD My Passport external drive into the left port (right port empty) and it negotiated to USB 3.0 (USB 3.0 SuperSpeed bus). After I ejected the drive, unplugged it; then plugged it into the right port it negotiated to USB 2.0 (USB 3.0 High Speed bus). So, I unplugged the USB cable from the right port and rebooted. This didn't fix it.
The solution for me was to leave the USB cable plugged into right port and unplug the end to the device. Then plug it back in. After doing this, the drive in the right port negotiated to USB 3.0. I followed the information in this Apple article.
USB 3 devices are not activating or not appearing on the USB 3 bus. What could be wrong?
Sometimes unplugging and plugging the device back in can resolve the issue.
Try plugging the device into another USB port on the computer.
Try restarting your computer.

Similar Messages

My Macbook Pro Retina's USB port on the right side not working at all

Dear all,
I received my macbook pro 15inch with retina display a week ago, but not until today had I got the chance to use the USB port on the right side, only to find out that it is not connecting to anything at all. I have tried to use my iPhone 4 and iPad 3 with two different cables, my USB thumb drive, and my Blackberry 9900, none of them are charging nor shown in iTunes/Finder. All of above works on the left and on other windows machines too.
I'm also not able to charge my Blackberry with the usb port on the left side, thought it would pop up a message saying "charging not supported" on the phone.
For you information, I have applied both updates including the one released few days ago. I have also tried to reset the PRAM. Also, I have migrated from my old late 2008 13inch unibody Macbook using Migration Assistant, not sure if this would affect anything.
I'm aware that there have been reports and discussions regarding the USB port not been able to run devices on 3.0 speed, but I wonder if anyone else have the same problem with me, where the port simply not connecting to anything at all?

I also have a problem with the USB port on the right side of my Retina MBP. The USB3.0 port on the left side works fine, even with high speed external SSD enclosures, like the OWC Mercury Extreme Pro 6G which enables me to copy large files at a sustained rate of 160-170MB/sec. Wow USB3.0 and the Mercury SSD is a FAAAAST combination connected to the Retina MBP.
However, like the forum entries about the USB3.0 ports in general on the new Retina MBP, the USB3.0 port on the RIGHT side is plagued with dropping intermittently, disconnecting my external hard drives while copying large files AS WELL AS disconnecting while just sitting there connected to an external hard drive and doing nothing.
Therefore, since I don't feel like returning my Retina MBP and waiting weeks for a replacement, I have chosen to only use the left side USB3.0 port for now.
I have my suspicions about why the right side USB port might be more problematic than the left side one. I found this older post on the internet about how "Not all USB ports are created equal on MacBooks..." that talks about how on older models of MacBooks one of the USB ports shares a USB hub with multiple other devices like the iSight camera etc. therefore making it less tolerant of heavy traffic or something like that. (http://www.wired.com/gadgetlab/2008/05/the-macbook-all/)
Therefore, I wonder if the right side USB port is sharing a USB internal hub where-as the left side one is more 'dedicated' and therefore in my case able to handle the high speed transfers/traffic I am throwing at it with my external SSDs.
I have also read that USB3.0 in general, on non-Macs, has had trouble for years. For instance, some forum entries on Apple Support Communities and other non-Apple forums has made mention that 'they' are not surprised at the problems encountered on USB3.0 external hard drives connected to the Retina MBP because Windows laptops have had a lot of flakey problems with USB3.0 for 'years'.
Also, I have recently purchased a "Buffalo" external Thunderbolt 1TB drive from OWC and have been doing Clones onto that drive for several weeks. I use SuperDuper to clone >600GB of data on my 768GB Retina MBP several times a week. And, I have (knock on wood) not had any problems with the stability of my externally connected Thunderbolt drive.
So, in my case, I am racking it up to high-speed stresses on the USB3.0 ports at least in part...and perhaps the possibility that the LEFT side USB port on the Retina MBP is more dependable and/or a more dedicated USB port than the right side one.
This doesn't really solve your problem, but it may at least help you feel like you are not alone.

Will a superdrive connected to USB on Airport Extreme be accessable via Wifi with a Macbook Pro Retina display?

I would like to connect 2 external drives to my Airport Extreme.
1. A standard USB 2.0 external hard drive. No issues.
2. An Apple Superdrive.
Will the superdrive work over Wifi with my Macbook Pro Retina display;
Or will it only work if connected to MBP via USB port on MBP?
Thanks

Welcome to Apple Communities
This port is for printers and external drives only

I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV?

I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV? I have a MiniDisplay Port to VGA adapter, but there are two issues with it: The new display doesn't have a VGA port, and even if it did, I wouldn't want to have my mac constantly attached to the display by a cable. I was looking for a way to use the TV as a display without any wires. Is there some type of bluetooth setup I could use? Please let me know if you have any suggestions.

As I wrote above, I think you should look into the Apple TV yourself. The best place to find information about what it can and can't do and to ask your own specific questions is probably in the Apple TV forum, here:
https://discussions.apple.com/community/appletv/appletv

I recently purchased a MacBook Pro Retina Display. In addition, I picked up a USB Superdrive. It appears the Superdrive does not want to accept my discs and just ejects them. What am I doing wrong?

I recently purchased a MacBook Pro Retina Display. In addition, I picked up a USB Superdrive. It appears the Superdrive does not want to accept my discs and just ejects them. What am I doing wrong?

You should also ask this in the MacBook Pro forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/notebooks/macbook_pro

Magenta dotted vertical line 7.2cm from right-edge of Macbook Pro Retina display

There is a magenta-colored dotted vertical line 7.2cm from right-edge of Macbook Pro Retina display.
It is most prominent on a solid dark gray or blue background.
Just wanting to see if anyone else has experienced this.
Have requested a replacement. Laptop is 2 days old.

Here a short follow-up on this issue. I called Apple about this problem. I need to get the laptop to an ASP for display exchange. The ASP said ordering new parts and repair will take around two days. At least this is good news.
Apple would have only sent a new laptop within a 14 day grace period after delivery. As soon as your out of this time you'll only get repairs.

MacBook Pro Retina Display and USB SuperDrive

Just wanted to let everyone know I had to update Mac OSX to be able to use the superdrive on the new macbook pro retina display. Before that it would show me what was on the disk but I couldn't access it. Even after I updated it I had to browse through finder to find the drive to be able to run what was on the disk, as it didn't pop up automatically. Just wanted to give people a heads up so if anyone else has this issue.

The superdrive not showing on the desktop may just be a setting in Finder. If it is listed in the Finder window then it is a setting in Finder to show, or not to show, DVD drives on the desktop.

Will an Infra-Red Adapter work with a macbook pro retina display so I can use the apple TV remote for presentations?

I have always used the apple TV remote for my presentations. I bought a retina display last year for the betterment of my presentations and now I have to stand near my computer and hit a button to change my slides where as before I used my remote. Will a infra-red adapter work with the apple TV remote in the macbook pro retina display? Love my computer, but very disappointed not to have a remote for presentations that does not need the internet. Does anyone have any ideas?

Yes, I used that and it works great if you have wireless connection. Im looking for a remote that worked like the apple TV remote. My questions is, "Is there a USB infra-red remote that works with mac. I have found this one: Keyspan EZ1 easy presenter. It claims with works with PC and Mac and the reviews are good. Does anyone know anything about it or if it works with retina display macs?

Adobe CS5 and Macbook Pro Retina Display

I recently bought a new Macbook Pro Retina Display notebook. Before I got it, I didn't realize what an effect it would have on my existing programs, and had I known, I would have thought twice before switching. I have never had so many problems with a brand new computer. It seems absurd to me that Apple would introduce a product that was not supported by so many important software platforms, Adobe Creative Suite and Acrobat Pro included.
I have Adobe CS5 and was not planning on upgrading to CS6. It is too expensive and I am a poor PhD student with lots of work to finish. Now when I use my CS5 applications, I see the images in very poor quality. The program will not let me change the "Open in Low Resolution" settings as the button is disabled. I do not know how to make it look better or what to do. I cannot work using this low resolution. It hurts my eyes and I cannot see the lines properly to be able to adjust my drawings.
What can I do?

Hi Rossco,
You're right, the program works and the content produced is unaffected. My rationale to get the program work environment to be Retina compatible includes;
Visual clarity. For reading glasses wearers such as myself, the blockyness can be frustrating. But regardless of middle aged disability, it just looks better when a program is Retina compatible.
It's a major component of my work environment, so making the most of the computer's assets is important to me.
It (OK, this is the emotional statement Rossco ;-)) frustrates me that an Educational program fails to take advantage of a computer type very commonly used in Ed departments. And Retina is not new, nor a passing fad.
Adobe do commit to Retina compatibility, evidenced by Acrobat updated recently. Captivate please!!??
Best regards
Nick

Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi
I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!
I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.
Just for your information, this is the version of macbook i am using
MacBook Pro (Retina, 13-inch, Late 2013)
2.4 GHz Intel Core i5
8 GB 1600 MHz DDR3
251GB Flash storage
As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.
Regards
Shreyas

Hi Barney,
Here is the output you seek -->
Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 430
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
    APPLE SSD SM0256F disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Viscosity
    [not loaded]    com.viscosityvpn.Viscosity.tap (1.0) [Click for support]
    [not loaded]    com.viscosityvpn.Viscosity.tun (1.0) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]
    [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]
    [running]    net.juniper.pulsetray.plist [Click for support]
    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.macromates.auth_server.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [loaded]    com.realvnc.vncserver.plist [Click for support]
    [loaded]    com.sparklabs.ViscosityHelper.plist [Click for support]
    [running]    net.juniper.AccessService.plist [Click for support]
    [not loaded]    net.juniper.UninstallPulse.plist [Click for support]
    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.1.10329.0 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
    ClickToFlash
    Reload Button
    YoutubeWide
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    MacFUSE [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        18%    mds
        15%    Safari
         6%    WindowServer
         5%    com.apple.WebKit.Networking
         1%    ocspd
Top Processes by Memory: ℹ️
    455 MB    softwareupdated
    206 MB    Microsoft Outlook
    153 MB    com.apple.WebKit.WebContent
    146 MB    WindowServer
    137 MB    Safari
Virtual Memory Information: ℹ️
    298 MB    Free RAM
    3.76 GB    Active RAM
    3.36 GB    Inactive RAM
    1.17 GB    Wired RAM
    4.45 GB    Page-ins
    901 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 18, 2015, 08:25:23 AM    Self test - passed
    Apr 17, 2015, 06:29:29 PM    /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash
    Apr 17, 2015, 03:11:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details]

Portuguese Keyboard on Macbook pro retina display.

Dear All.
Is there a possibility to buy a macbook pro retina display with portuguese keyboard in Apple Store in the U.S.A.?
Regards.
Emilio Silva

Hey, I have the same problem too. It is making me angry. Both my thunderbolt outputs work, but the hdmi freezes both screens. I then have to shut the computer off by holding the power button and re-boot. Have you found a solution? I NEED my hdmi port. Please get back to me. Thanks!

HDMI failure on MacBook Pro Retina Display

When I connect my MacBook Pro Retina Display (late Aug 2012) with HDMI cable to my HD TV their both screens turn blue and the Mac needs reboot. I used that same TV with my 3 yo MacBook Pro to watch over the HDMI (with some extra cabling) and it was fine. Why is it happening this now with the New Retina dispaly?

Hey, I have the same problem too. It is making me angry. Both my thunderbolt outputs work, but the hdmi freezes both screens. I then have to shut the computer off by holding the power button and re-boot. Have you found a solution? I NEED my hdmi port. Please get back to me. Thanks!

Photoshop CS5.1 Pixelated on Macbook Pro Retina Display

Hello!
I am a photography student who just bought a new macbook pro retina display. I use Photoshop a lot for my course so need help with this as quick as possible.
Everything on Photoshop seems to be pixelated which is not ideal right now. I also have an iMac which runs the same version of Photoshop and that is absolutely fine, never had a problem. My friend suggested downloading a trial version of the CC as this automatically sorted hers out but did not mine. Any suggestions at all will be SO helpful as I've researched into this problem and are yet to find an answer!

Very simple. The hiDPI Macintoshes and MacOS support for same were released after CS6 was released. Some of the CS6 applications got upgrades to support these hiDPI displays; others including InDesign did not get such upgrades until the CC 2013 version.
Sorry, but there is not anything you can do about this with CS5-vintage software.
- Dov

Can the flash storage hard drives in the brand new 15inch Macbook Pro Retina Display laptops (10.22.13) be upgraded/replaced in the future?

Can the flash storage hard drives in the brand new Macbook Pro Retina Display laptops that were just released a few days ago (10.22.13) be upgraded/replaced in the future? I will need more than the basic 256GB for sample libraries using music software, among other things, but currently larger flash drives from Apple are too expensive. I ask because I'm in the process of buying one of the new 15inch Macbook Pro Retina Display laptops right now (or at least right after I get an answer to this question).
I saw in the Mac store when I started looking at the build options for ordering the Macbook Pro that under Memory it said the memory was built into the computer and therefore could not ever be replaced or upgraded in the future. So I was wondering if something similiar might be the case with the flash storage drives even though the same wasn't written under the hard drive options? If these flash drives can be replaced in the future then I would just purchase the starting 256GB drive and suffer through using connected external hard drives, as unwieldy as that would be, until there were potential replacement flash drives with larger storage capacties available on the market or through Apple for more reasonable prices. But if the hard drives in these laptops can't be replaced/upgraded I would go for the 500GB drive option (even though paying an additional $300, before taxes, for just 244GBs more storage space is absolutely outrageous no matter how great flash drives are with their read/write speeds, no moving parts to break, and lighter weight/thinner builds allowing for an overall thinner laptop). I would even go for the larger 1TB option, which is really what I need, except that costs an additional $700 which is more than enough to buy me a new 50inch, HD, flatscreen TV from a reputable brand if I were so inclined! (And yes, I understand the youth of the technology, current limits to flash drive capacities, and the reason for the high prices. I know I'm not getting bilked...)
So yeah, does anybody have an answer to this question? Can the flash hard drives in the new Macbook Pro Retina Display laptops, just released, be upgraded/replaced in the future? Any answers are greatly appreciated and will save me some much needed cash on my purchase of one of these laptops! And I should also ask, if so, can they be replaced by the laptop owner with the normal toolset through the normal, easily done methods of hard drive replacement in laptops that has been common, or would I have to bring the laptop to a Apple technician?
Thanks everybody!

The modules are proprietary. They are installed in a slot secured with a tiny screw.
macsales.com has been working on providing aftermarket modules for the older models that were on the SATA Bus.
These newer ones are likley directly on the PCIe Bus. That will take some time to develop.

Macbook Pro Retina display says "No batteries available" after legitimate system software update

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

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