MacBook Pro Retina display with scratch/crack in the glass

Hi,
Can it be real, that on my new MacBook Pro Retina display I have a little scratch/crack in the glass out of the box?
You can only see it if you have light (e.g withe) background on the display.
I hope Apple Care will replace it.
Does anybody else have the same issue?
Regards,
JO

When I bought my iMac and took it home and set it up, I was cleaning the screen and noticed what looked like smears on the inside of the glass. I took a picture of it with my iphone and went back to the apple store. Of course the genuis could not see it in the brightly lit store, so I showed her the picture. I also took a little flash light with me and she was then able to see the marks. She thought they looked like fingerprints under the glass. They swapped out the iMac right there for a new one.

Similar Messages

  • Will an Infra-Red Adapter work with a macbook pro retina display so I can use the apple TV remote for presentations?

    I have always used the apple TV remote for my presentations.  I bought a retina display last year for the betterment of my presentations and now I have to stand near my computer and hit a button to change my slides where as before I used my remote.  Will a infra-red adapter work with the apple TV remote in the macbook pro retina display?  Love my computer, but very disappointed not to have a remote for presentations that does not need the internet.  Does anyone have any ideas?

    Yes, I used that and it works great if you have wireless connection.  Im looking for  a remote that worked like the apple TV remote.  My questions is, "Is there a USB infra-red remote that works with mac.  I have found this one: Keyspan EZ1 easy presenter.  It claims with works with PC and Mac and the reviews are good.  Does anyone know anything about it or if it works with retina display macs?

  • Macbook Pro Retina Display, a rough spot on the screen.!!!

    I bought my Macbook Pro (Retina Display) from a Authorised Reseller in Malidves. Its been 3 weeks since i've bought it. Few days back i noticed a white spot on the screen. I tried to wipe the spot off with the cleaning cloth. to my surprise, the spot didn't fade. The spot was rough to touch. Any ideas what it might be???

    Take it back to the reseller.  Your warranty should cover that problem.
    Ciao.

  • MacBook Pro Retina display "shorts of light in the screen"

    My new computer MacBook Pro retina is developed  shots of light going through the screen ?
    Is anybody else having these problems Apple says that I'm the only one ?

    Not yet seems like two weeks is a long time to be without my computer and it doesn't seem like they really cared about fixing it, kind of rude, no time they said.  So I called  Apple support same thing.    What should I do ?

  • Where can I buy a Macbook pro retina display with english keyboard in bangkok

    Hi,
    I am currently in Bangkok right now. I wanted to buy the new Macbook Pro with retina display. I went to Power Buy in Central world and found out that the keyboard for the macs have thai characters as well as English ones. I wanted to buy a mac with plain English keyboard. The guy in the store said that is only possible if I buy online.
    Is there anywhere or any store in Bangkok where I could get the new macbook pro with an english keyboard? Thanks.

    Since nobody in this forum represents Apple or any store, you will probably get better info on this by directly contacting stores yourself.

  • Guys my macbook pro retina display reboots automatically after updating the maverick os x. can anybody tell me what the problem is?

    After uppadating mavericks os x last 3hrs on my macbook pro with retina (15 inch, mid 2012), it has rebooted automatically twice in a hour. it is really annoying. what seems to be the problem. can anyone help me out. waiting for your help guys. apple is really ******* us up now.

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List
    from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

  • (URGENT: ANY HELP APPRECIATED!) 15" macbook pro retina display with trackpad having erratic movements (version 10.9.2)

    Had this problem 2 days ago since I bought it. At first the trackpad just froze. Now it's having very erratic movements that even closes tabs on browsers etc.
    Tried installing EFI update 1.2 and 1.3 but it says "This software is not supported on  your system." (My software version is OS X Mavericks 10.9.2, mid 2012)
    I have also tried the quick method of pressing the top corners of the trackpad & it only helps with the clicking but not the movement of the cursor. Apparently using external mouse instead of the trackpad works fine, but most of the time, even the mouse cursor becomes very erratic.
    Please, anyone experienced the same thing & managed to solve it?
    Feeling desperate and annoyed.

    Look for possible solutions here:
    http://support.apple.com/kb/ts1449
    In addition a thorough cleaning of the trackpad will sometimes restore functionality.
    Ciao.

  • How to install CS5 on macbook pro retina display?? I have the original CD but mac doesn't have cd

    I can't find the PS CS5 to install the trial anyways... so i need a solution

    You will need a computer to "burn" the CD image onto a USB/thumb drive. I say burn, not copy, because you cannot simply copy the disk image. There are multiple Free OpenSource programs that can copy a disk image onto a thumb drive, so I will not suggest one. Burning an image, rather than copying will delete files on a thumb drive just as it would with a rewritable disk.
    If it is an IMG and not an ISO image, I believe you may be able to copy it directly to a thumb drive and mount the image to install the program. You may also mount an ISO that has been copied if you have the correct program, but I would not advise it.
    All of this should permitted within the license areement for the most restrictively licensed programs, so long as no copy is left on the computer used to copy the image, you keep the CD only as a backup, you are only using the copy to install a program for which you have a license, and you only install the program on one computer that you own and control.
    I am not an attorney and do not work for Adobe, so you should read the license before following my advice to be sure.

  • My Macbook Pro Retina Display Woke From Sleep in the bag ...

    ... I got it out of the bag and it was steaming hot and the fan was blowing like out of ****. The battery had gone down about 20% points within the hour of my commute. I had to shut it down and leave it off for a while to cool down. Has anyone seen this problem before? It's so scarry weird.

    I used to have that happen to my Dell PC's all the time when I used them. Since then I've made it a point to always shut my systems down (not just put them to sleep) when I put them in my backpack, and I've not had that problem since...

  • Can i buy a macbook pro retina display in US with portuguese keyboard?

    Can Apple or someone else tell me if is possible to buy in Apple Retail Store in U.S. a Macbook Pro retina Display  with portuguese keyboard?

    It's difficult to get one at a shop or Apple Online Store because build-to-order Macs aren't available at them unless they are very popular.
    The only option you have is to call Apple (1-800-MY-APPLE) and see if you can order a MacBook Pro with a Portuguese keyboard. In case you can, this will take days because it has to be ordered and delivered to the USAFD

  • Portuguese Keyboard on Macbook pro retina display.

    Dear All.
    Is there a possibility to buy a macbook pro retina display with portuguese keyboard in Apple Store in the U.S.A.?
    Regards.
    Emilio Silva

    Hey, I have the same problem too. It is making me angry. Both my thunderbolt outputs work, but the hdmi freezes both screens. I then have to shut the computer off by holding the power button and re-boot. Have you found a solution? I NEED my hdmi port. Please get back to me. Thanks!

  • Macbook Pro Retina Display Disk is locked

    Hi,
    I have a macbook pro retina display with mountain lion 10.8.1.
    Today I shutdown my machine and now when I try to turn it on it goes to a progress bar and spinning and it just turns off itself. I have tried recovery mode and it turns out the disk needs repair and after repair it says it can't be repaired and it should be reformat again. I've tried safe mode but it keeps doing the progress bar and spinning and it turns off again.
    I don't know what happened to the machine it was on my desk all the time and it has flash storage so no failing in hard disk and bad sector.
    What should I do? (I don't have a external hard drive with GUID to install ML on it and see if I can open my Macintosh HD. And I don't have a Time Machine backup).

    Do you have any backups? If the answer is no, you've quite possibly lost all your data.

  • MacBook Pro retina display warm yellowish tint.

    I had my MacBook Pro retina display screen replaced. But the new screen they replace for me has a warm yellow tint on the display.anyone else have the same problem?I went back to the store they say thats normal they wont do anything. what Can I do?
    The it's very yellow. I using a iPad and Mac Pro at home. Every time I put my eye on my MacBook it just make my eye very uncomfortable. Very warm and yellowish.

    Hi Rzeng123, Thanks for sharing. I also sent my MBPR for second time LCD replacement. But I have no confidence with apple now I am pretty sure I will end up with a second YELLOW screen just like you.I bought my mac in London, but I am right now in Singapore there is no apple store only got reseller and authorized service centre. So I can only send my mac to the authorized service centre for repair. Luckily the manager is not blind as yours but they keep telling me that this kind of obvuous yellowish screen has no problem and it is perfect within specification. So he refused to help me change again at first until I speak to a senior apple advisor through phone call( I have spoken to apple technique support for three times before I finally speak to this "useful senior guy".) The manager in the service centre agreed for a second replacement and as he said before no guarantee.  I don't understand why Apple didn't draw attention to this issue. U and me are not the special cases. I did reserch online before I took my mac for repair people were complaining the same problem as we are. http://forums.macrumors.com/showthread.php?t=1561150
    As for calibration, this is useless for my machine I have tried to adjust the color.May be I will try after I get my second replacement.  Like u said every apple staff are trying to convince us this yellow screen is normal, if it was why the devices sold in store are not yellow ? They service mananger even told me that those sell in store now are the first batch of manufacturing and they are actually with defects but this yellow one are the second batch with improvement and it is better than the white on
    I also take my mac to a retail apple store for comparison just like the picture shown below the left one is a normal retina display and the yellow one on the right is my poor mac.

  • I am using MacBook Pro retina display

    i am using MacBook Pro retina display with mountain lion but it is not updating to 10.8.2 either this updation is available and also had downloded and working on my friends Macbook Air...why not working on my machine can anybody help me out plzz

    An Apple Tech person told me (I have the same problem) that this is a problem that the OSX 10.8.2 update has with solid-state storage devices.  They are working on a fix, he said, and will push it out via Software Update when it's ready.  He had no idea when that would be. 

  • Is the Macbook Pro Retina display better than the LED display on the new iMac that is coming out?

    I am thinking of either buying the Macbook Pro retina display (15") or waiting for the iMac 27" display. I am mainly focusing on the display, so what is better?

    vinay.sujan wrote:
    Is the MacBook Pro Retina display resolution of 2880-by-1800 a strain on the eyes as I understand the higher the resolution the more strainful the screen can be to the eyes?
    Well there are two or three causes of eyestrain with displays different people seem to have.
    1: Small type/UI elements
    2: Glossy screens
    3: Flicker rate
    1:
    The higher pixel rate combined with the display set at the higher resolution is going to cause UI and type to be smaller and harder to see. In fact it's advised to set OS X to a lower resolouton so it upscales better to match the pixel of the higher display.
    Reports coming in say watching HD 1920 x 1080 trailers on the anti-glare 17" is best as the pixel content matches the display almost fullscreen, where on the MBP-R it's upscaled and thus looks blurry.
    HD content makers are NOT going to change all their video cameras to support 2880 x 1800 full screen, so in order to get a clearer image playing HD 1080 content, one will have to do so in a smaller window.
    2:
    The new MBP-R dispalys are 75% less glossy, but not 100% less glossy like the anti-glare models so this can still cause some people problems. This can be lowered to under 1%, however I'm suspecting to do so would be considered giving up a military advantage to China where Apple gets it products made.
    3:
    I don't know about the flicker rate if it's better or not on the MBP-R's than the previous screens.

Maybe you are looking for

  • Custom thumbnail for a file type, not a single file

    I understand that when I upload an asset to the DAM of a file type for which CQ5 doesn't support thumbnail generation (Excel .xls and .xlsx, in my case), CQ5 will use a default dogeared-page icon for the thumbnail.  it also writes an error-level mess

  • Code Style - Line Wrapping - JSPX files

    JDeveloper 11.1.1.0.2 I've got my Line Wrapping Line Width set to 180 and this works for my Java code but not for my JSPX files, which continue to break at 80 columns. In previous releases of JDeveloper my JSPX code would also wrap at 180, but I cann

  • Either, my audio drives are messed up or my beats processor isn't functionin​g properly.

    I recently was aided in the wiping of my Pavilion dv6 by hp, and now after I play music throught either itunes, windows media player, and youtube, I get this extremely flat audio that dips in and out all the time.  It's not nearly as loud as it could

  • MS WindowsXP & Server 10.3.9 support issues

    One of my customers are running MacOSX Server 10.3.9 and recently enabled Windows services on the server. They have four Windows XP SP2 based workstations. Periodically, they suffer the following error messages and are unable save data on the server.

  • Lync 2013 client installation using SCCM

    Hi everyone, I have been performed Office 2013 installation in my domain. For this puprpose, I used SCCM 2007 R3. At the beginning I customized this installation using OCT. I have excluded Lync from my Office 2013 distribution package, because we use