Macbook pro retina, issues signing in

Just for a new laptop and set up data, When I go to sign in, my name and password doesn't work. I thought there was a way to reset this via signing into my apple ID. Can you help with what to do?

Where and what are you trying to sign into?
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Similar Messages

13" Macbook Pro Retina issue outputting to Asus monitor

So I'm trying to drive a Asus VS247H-P 23.6 inch monitor with my Macbook Pro Retina (13", late 2013). The MBPr has two Thunderbolt/MiniDisplay ports and one HDMI port. The monitor has one HDMI input. The monitor will work when using the Macbook’s HDMI port, but when I use a MiniDisplay to HDMI cable to try and drive it through the MiniDisplay port, the monitor can't detect any signal, and the Macbook screen goes black temporarily every few seconds as long as the cable is plugged in. I've tried with three different MiniDisplay/HDMI cables, all with the same result. There are no Mac drivers available for download on the Asus support website.
More confusingly, the monitor WILL work perfectly when run through the MiniDisplay port of a NON-retina 13" Macbook Pro with the same MiniDisplay to HDMI cable.
I would just use the HDMI-out port of the MBPr to drive the monitor, but I'd like to run two identical monitors through the two MiniDisplay ports for a dual screen setup.
I'm completely stumped at this point, if anyone has any idea at all on what's going on I would be eternally grateful!

Hi mwc6zp,
I have come across exactly the same issue. Same monitor, same laptop model and year, same everything. The only way I can get it to work is by using the standard HDMI input to the laptop.
Were you ever able to work around this?

Brand new macbook pro retina issues after yosmite update

My Macbook pro retina was working fine until I had Mavericks, but after updating to Yosemite the following problems has started.
Touch pad stops responding now and then
Fails to open launchpad sometimes
Boot camp wizard is missing
Scrolling doesn't work quite often in Safari
Fan starts running when cpu is cool without load, but fails to run when hot while playing games
Battery performance is dropped.
Computer has become comparatively sluggish.
Doesn't display 'about this mac'.

I did call them and it seems there is no solution except sending it back to them and getting a new one.
This is by far the most strange issue I have seen. Seems more like a hardware issue than software.
Thanks for you suggestion though. I will post an update ones this case gets resolved.

Macbook Pro Retina issues with Wifi Speeds

I have one of the new Macbook Pro 15" Retina models and have been having issues with Wifi Speeds. Apple has replaced the computer but have the same issue with the new one. When doing a side-by-side comparison with older Macbook Pros and PC's I'm seeing around a 10 megabytes per second difference. Is anyone else experiencing the same issue?

So an update on what I've found. After testing two different MBP Retna's basically hourly for 4 weeks I found a few interesting things, but ultimately resolved my issue. The first thing I found consistently between both MBP Retina's both on my network and in the Apple store on their network was the first thunderbolt port closes to the screen is slower than if you try to use the LAN cable adapter on the second port. I saw about 10 GBps between the two ports. The second thing i found was these new MBP Retina's aren't really compatible with older Apple networking technology. I have a single band Airport Express and a single band Time Capsule. Using either router they only worked on the 2.4 5Ghz setting and even with that the speeds constantly fluxuated. Most times I got between 2 - 10 GBps. After hours of troubleshooting it was recommended to update either my Time Capsule or Airport Express to one of the newer dual bands, which I did. After purchasing and setting up a new dual band Airport Express and spliting the networks to have one band constantly on the 2.4 5Ghz setting and the other set to automatic both with differing network id's this solved my problem. I now consistently see download speeds of around 35GBps and upload around 6GBps. So connecting the dots and drawing logical conclusion, these new MBP Retinas are really only compatible with newer dual band Time Capsules or Airports. Even though my single band was also set to 2.4 5Ghz, the same as the dedicated network used now on my dual band Airport Express, this MBP Retina had issues maintaining WiFi speeds.

Macbook Pro (retina) issues with Windows 8

on MacbookPro (retina), running Windows 8 over Boot Camp, attempt to run Boot Camp Control Panel results in error message related with lack of administrative privileges to access the startup disk settings. Also, FaceTime HD camera is not available and some trackpad gestures (two finger press and two finger swipe) occasionally fail.

I installed Windows 8 Pro on my MBP Retina yesterday with only minor problems.
- Bootcamp incorrectly formatted the partition, which was easy to fix in the install process.
- Wifi was extremelly slow to connect, so much so that I resulted to seaching google to see if something major was wrong with my installation
- Scrolling was overly sensitive to the point where using the arrows was much for satisyfing
Other than that, the USB stick of course came bundled with the support which sets itself up (at least it did for me). Keyboard functions (media controls, volume, brightness, etc) and all the extra dongles (wifi [eventually], bluetooth, etc) work. I also hope to see drivers for swiping and improved scrolling in the future...would be really helpful considering the laptop cost in excess of 2.5 grand.
I don't have any answer for when support will be coming, but I'm sure you can count on this forum post for when it will be...your question was result #1 for me on Google search.

Macbook Pro Retina issues with adobe flash

I just updated adobe flash to 11.7.700.225 and now I'm having issues it doesn't matter what browser it is, Safari, Firefox, or chrome, that certain sites, such as facebook and instagram it'll give me an error, like it's not safe or something. It was fine earlier today before I updated flash and now I'm having issues, and I'll have to remove the cookies for any of these sites and it's constantly annoying, I was wondering if anyone else is having these issues.

Nope! Can't say that I have. Besides, it doesn't make a difference if anyone is experiencing this problem. The important thing is that it is happening to you.
Where did you update FP from? Also, did you do the following?Adobe strongly recommends that you first uninstall any previous version of Flash Player, using the uninstaller:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
Follow the instructions closely, such as quitting ALL applications first before installing. Repair permissions and restart your computer after the installation is completed.

Macbook pro Retina issue- Hard Freeze

I have owned this computer since july 9th. I have experienced a hard freeze 5 times, all when using safari on random sites like new york times, and even top sites (NO webGL). It is a hard freeze, i cant option apple escape, i must power cycle. I tried a PRAM reset and reset Safari, but i got another hard freeze last night. What is happening? I dont know.
I have a 2.6 with 16gb ram, and i did not migrate the install, it is fresh. What can I do? I just did an apple hardware test with extended options on and got no trouble found. Apple care had me try the hardware test. I am thinking that the next time this happens maybe i can power cylce and then look at the logs somehow? How would I do this?

When you were troubleshooting, did you disconnect all peripherals from your computer?
Suggest that you call Apple Care and advise them of your continuing issue and get a case number. Let the repair techs figure out what is actually going on as they have the proper diagnostic tools.

Superdrive only burns a few songs to CD on MacBook Pro Retina

I don't know if this is a SuperDrive issue (that's my guess), or an iTunes issue, or a Mountain Lion issue, or a MacBook Pro Retina issue... but I got a SuperDrive the other day for burning CDs and DVDs. My first attempt at burning a MP3 CD of about 50 songs was a failure—it burned 5 songs to the CD and acted like it was finished. No errors, no warnings, no problems, just didn't burn the rest of them. And it wasn't the first 5 songs, it was a random selection of 5 songs.
So I tried again with another playlist of about 30 songs. Same thing, except only 1 song burned this time. I haven't found anything else online about a problem like this (although I've seen LOTS of other SuperDrive problems). Any ideas about what's going on and what to do? I don't want to waste any more time or CDs if I should just return the SuperDrive and get a different burner instead.
Thanks for any help and suggestions you can offer.

It's an Apple SuperDrive, and I haven't contacted them yet to ask about it. I guess I could take it to the Genuis bar but I am already wary of the product since I've read about so many problems with it.

Macbook pro Retina 15" reboot issues

Hi all
I am a newcomer to the community.
Right I've had the my brand new macbook pro retina 15' since the begining of september 2014 which came with Mavericks.All seems fine back then
I did the terrible thing and upgraded to the yosmite when it came out and I've starting to have issues , with the wifi dropage etc etc
My most recently issue which has come to light is that , after I've RESTORED Yosemite many times (yesterday was the last time) when ever i use the computer and then reboot after few minutes to some time the computer takes super long and hangs at rebooting???????
I get a that "progress spinning chopped up circle thing" staright after i reboot and sometimes it just hangs there with the Fans going full blast till i need to hold the power button down! like what the ****
does anyone have this issue? or know how to resolve this? or do i need to bring it back to apple?
My macbook is top spec 15 inch Mid 2014 one with only the minus of the 1tb hard drive upgrade , however i feel its should not be having these problem.
I must admit since i have the macbook pro , I've used Parallels a lot , bootcamp and FileVault encrypting (which is now turned off) testing things out. i thought as this is a top spec it should handle this no problems as i got this for a development machine. Ever since Ive got Yosemite its like its slowed down and become sluggish.
When I had maverick i did not experience a ton of problems like Yosemite, it booted up in 8 secs and shutdown immediately althought i did not test the file vault encrypting under mavericks.
Also sometimes when my Fans will be on full blast when i am not doing anything intensive, like when i browse with chrome or finished with parallel.
I be grateful if anyone can help me solve this since its now not a issue of restoring which I've done many times. I dunno if I've pushed the SSD to to much or something......
Is there a way to revert had to mavericks? without a usb or cd
Thanks
Zyco

Before trying to go back to Mavericks, try performing an SMC and NVRAM/PRAM reset. These two components control several functions of your MacBook Pro and by resetting them to their default values it may clear up the issue that you're seeing.
To reset the SMC:
Turn off your computer and ensure the MagSafe adapter is plugged in.
Hold down Shift-Control-Option on the left side of your keyboard, and then hold down the Power button at the same time.
Wait about 5 seconds, and then release the keys. You may see the light on the power adapter change colour momentarily.
Don't turn the computer on just yet, we'll do that in the next step.
To reset the NVRAM/PRAM:
Press the Power button and then immediately hold down Command-Option-P-R on your keyboard at the same time.
Continue holding these keys until your MacBook Pro restarts and you hear the start up chime a second time.
Release the keys and continue booting into OS X.
If this doesn't work, try booting into Safe Mode. This will help you determine whether a software issue is causing your problem. To boot your Mac into Safe Mode, restart the computer and hold down the Shift key until you see the Apple logo appear on the screen. It may take a little while longer to boot up as OS X will verify the state of your disk and clear out certain caches and temporary files. Once booted into Safe Mode, try restarting and see if the issue persists.

Crash report when i sign out from app store after finish install mountain lion on my macbook pro retina. please fix this

Hi, I already finish download osx maountain lion after 2 attempts for my macbook pro retina. and when I want to sign out from my account at app store, it crash and some crash report show up. and if I sign in it happen also, but the app store still can be run after got the crash report, and I already sent the report to apple. do anyone got this problems ? and for apple : please fix this problems !

Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

I can't be the only one with this issue. MacBook Pro Retina Late-2013 WiFi disconnects after waking up from sleep.

Did anyone buy a MacBook Pro Retina 13" from Best Buy this Black Friday?
I'm having an issue where the WiFi disconnects after the MacBook wakes from sleep but only after a couple of minutes.
Once the WiFi disconnects, I can't reconnect to the same network and sometimes it won't find nearby networks.
I have to turn off the WiFi and wait for at least 5 seconds before turning it back on for it to auto-reconnect to my home network.
If I wait less than 5 seconds, it will continue to attempt connection to the home network but won't connect.
I've tried reformatting and deleting my network configurations as well as resetting my modem, power cycling it, etc.
I am using 2Wire Gateway modem/router from AT&T on b/g network.
I've tried connecting to a friend's network under Time Warner Cable and the same issue occurs.
I exchanged the MacBook at a Best Buy for a brand unopened one (I hope) and the same exact thing happens with this new one.
Really, I can't be the only one with this issue. Unless in a 0.00001% chance I received two defective units in a row?
Please.. does anyone have a clue why this is happening?

You're definitely not the only one. I have the same issue. I spent 6 hours over multiple days on the phone with Apple support trying a variety of things (some of which are mentioned above), and none of them worked. They finally sent me a replacement laptop. I made sure to try it periodicaly as I was moving files and installing applications to see if I ran into it again and things seemed okay at first but now I am running into the same issue and it is terribly annoying. I've got 5 other devices that connect to the same router and I've never had this issue with any of them.
My router is a Linksys E2000. I haven't tried changing the router channel but I have tried to cnnecting to other networks in the building I live in and I have run into the same issue there.

Issues with restoring a Time Machine backup onto new Macbook Pro Retina

I recently got a new Macbook Pro Retina and I've been trying to restore a Time Machine backup made today from my old Macbook Pro laptop. I didn't restore from the first start up (foolishly, seemingly) simply because of the trivial reason of wanting to see the system all clean and new.
I've tried the Migration Assistant but it gets stuck on "looking for source..", despite having the ex.HD plugged in and double checking the existance of the backup itself on the ex.HD.
I've also tried booting the laptop up in the 'restore' mode (cmd R) and restoring from there but it sends me in a constant loop of 'this backup was from a previous model of laptop' or something to that affect. It also doesn't display the recent backups at all, only displaying those from the beginning of this year for some reason. All backups are in the same place on the ex.HD so its not an issue with locating the backups.
Really stuck on this one! Would really appreciate some help!
Thanks a lot, and merry Christmas

Yes, you can restore to another machine if needs be.

2 issues with MacBook Pro Retina - Fan randomly speeds up and USB3.0 Issues

So I just purchased a brand new MacBook Pro Retina 15" 2.40GHz.
Randomly, when nothing but finder is open, the fans will spin at full speed.
I have opened every application on the machine including serato, ableton, photoshop, VLC playing a 1080P movie, iTunes playing music and youtube playing videos in 2 tabs - and the fans do not spin as fast at it does when nothing is open or running (confirmed with activity monitor too).
Secondly, once I eject a USB3.0 drive from the machine, I have to reboot the system before the drive can be mounted, or even recognized at all by the computer. (it does not even show up in disk utility till the reboot). this happens with 2 seperate USB3.0 external hard drives that work fine on other rMBPs. This happens with both usb ports too.
I have reset SMC, PRAM, ran all Apple updates as well as reinstalled the operating system (as well as booted from a known good system in target disk mode).
Please help

There are a few threads reporting the fan issues you are dealing with which you might want to look at. I have now experianced it with four brand new 2013 rMBP.
Threads reagarding fan issues:
https://discussions.apple.com/thread/4735947?tstart=0
https://discussions.apple.com/thread/4744182?tstart=0

Network Issues with Macbook Pro Retina will Apple Router solve issues?

Hi, I just purchased a Macbook Pro Retina 15" and have been having major WIFI/Internet issues. Slow connections, constant spinwheel of death, half loading pages if the website has a lot of images (Facebook, etc). Sometimes I have to wait a fair bit of time and they may eventually load, or I'll have to close the browser and reload the page.
In the area I live in, Bell offers only Fibe 5.1 (802.11 g/b) at this time. I wondered if I purchased a separate router with an 802.11n connection (and disabled the router on the 2Wire modem from Bell), would this solve my issues or is Fibe 5.1 just unable to handle the new "n" technology/speed. I'd like to utilize this computer the way it was meant to be used, but the internet connection that I have leaves much to be desired. Bell won't be upgrading in my area for at least 6-12 months from what they tell me and I refuse to switch to Robbers (I mean Rogers).

I hate to go into a long rant but you may be able to fix your problem by just changing the channel on your 2wire router from ma Bell. They all come with the channel set to a default setting of channel 6 change it to 10. If you are in a high traffic area and they are all set on six you see where this is going. I have a 2 Wire in a high traffic area and I changed mine and it worked like a charm.
Hope this helps
Don Morgan

Trine 2 issues on Macbook Pro Retina

Hi, I'm a new owner of a Macbook Pro Retina and not long after a bought the computer I decided to download and purchase Trine 2 from the app store. I figured I would buy a game that could really utilize the high quality retina screen, however Trine 2 does NOT properly initialize when selecting any of the resolutions especially not the native resolution that I would hope it to run on. I've researched the issue and it is common, something to do with the last updated version of the game provide by the Mac App Store clashing with Mountain Lion. I'm not able to find a patch to fix the issue even though I've heard that one may exist. That said if there isn't a fix for the issue, I think it's time to get a refund.
If anyone can provide a solution to this problem I would really appreciate it, and if there is a link to the solution that would be even better!
Dan
The link below mentions a fix is available, but I can not for the life of me find this mysterious patch!
http://forums.steampowered.com/forums/showthread.php?t=2847240

Had the same problem. After upgrading to Mountain Lion and Trine v1.16 from the App Store, the game wouldn't run properly scaled at 2880x1800. Now it works perfectly, but I'm still not sure specifically which change fixed it. Some possible fixes are discussed below, such as using gfxCardStatus to switch to Discrete Only mode.
http://blog.alexmorales.org/trine-2-retina-display-support/

Macbook pro retina, issues signing in

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