Macbook pro retina makes me very angry and sad
I order mbp retina online on Jun 11
then I recieved it on Jun 18 !
unfortunaely, when I opened the box and checked the computer, I suddenly found that there was a screw loosen.
what a terribly bad quality it was!!! I applied for return and replacement, the customer service told me that I need to wait a few weeks to get new one
oh my god!
what a terribly bad quality it was!!!
I don't know if a loose screw would qualify as "terribly bad quality".
I applied for return and replacement, the customer service told me that I need to wait a few weeks to get new one
oh my god!
I'm not really sure what to say about this. If they don't have them, they can't ship them to you. The fact that they are willing to ship you a new one for a loose screw should make you happy. If you want to buy a new one, there is a 3-4 week wait. They can't magically get you something that isn't available. You can certainly use the one you have until they can get you a new one.
Similar Messages
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Macbook Pro Retina 13" Gets Very Hot
Hi, I noticed my Macbook Pro Retina 13" gets very hot after 30 minutes of usage, practically "burning" on my thigh (it left burning mark a few times actually, especially in the summer). I usually put a book between the laptop and me to prevent the heat. Is there a better way?
What are you doing on your MacBook when it gets hot? I have a retina and it gets hot when I play games like Team Fortress 2 or Garry's Mod, watching videos on youtube, and using the iTunes visualizer. What's odd is it doesn't get hot when I watch movies on iTunes. If it's getting hot just sitting around, you may have a problem that needs to be check out as soon as possible. I had a 13" mid 2012 non-retina pro that had three logic boards replaced in less than a year of purchase. Every time the board was failing, it would freeze sometime after it was put to sleep and it would get really hot and the fan would be screaming trying to keep up. Then it would freeze as I'm using it. The screen would flash pixels of all colors in random spots all around the screen. If Apple didn't cover the repairs, I would have paid $530 per repair.
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Brand new 15" MacBook Pro Retina - unplugged from Thunderbolt Display and Keyboards today find keyboard alpha-numerics not working; except the function keys, delete key, tab key, command/ctrl/shift/alt/fn and arrow keys; and 7/8/9/u/o/j/l produce cursor nudges.
It's a new machine - and the Thunderbolt Display is meant to work with it. You need to just make an appointment at your local Apple Store and have them fix whatever is wrong.
If you like, you could always try a SMC reset and a PRAM/NVRAM reset to see if either of those will get your keyboard back in working order...
Clinton -
I just purchased a MacBook Pro Retina. Checked my OSX and it is version 10.8.1... trying to find a way to upgrade to a higher version. In the app store it doesnt show the update nor downloading the new Mountain Lion OXS doesnt work. Please help
hienn,
Not yet. There was an upgrade page to 10.8.2 for the late 2012 models but it's down now. I have to assume that Apple pulled it because of some bugs. I would look for something next week, more likely than not. In the meantime, the OP should be good with 10.8.1 until the update shows up again.
Clinton -
hi everyone!
is there a big differnce between the new macbook pro retina 13" 2,6 ghz and the 2,5 ghz?
or only the ghz?
many thanks
romainFlash Storage
2.5 GHz 128 GB Flash Storage
2.6 GHz 256 GB Flash Storage
http://store.apple.com/us/browse/home/shop_mac/family/macbook_pro -
New MacBook Pro retina 13" arrived - first impressions and questions!
My new MacBook Pro retina 13" arrived today, two weeks earlier than the promised delivery date. My version is the 2.6 GHz i5, 512 GB SSD and I maxed the RAM out to 16 GB, since there is no upgrade later. I also customized the keyboard, since I live in Japan but prefer the US keyboard.
I posted unpacking photos and initial comments to my blog: http://lerner.net/new-macbook-pro-arrived/
I want to talk about some of those points, and ask some more detailed questions here. I hope others find the questions useful.
1. The keyboard is extremely nice. I like it better than the Bluetooth keyboard I have for my iMac right now. It has a nice feel to it.
2. No dead pixels! As some of you might now from old messages, I get really paranoid about new Apple notebook computers. If I find even one dead pixel it gnaws at me and I call Apple and complain until they exchange it for a perfect screen. Well I’m happy to report that I went through thorough pixel tests in white, black, red, blue and green and all the pixels seem 100% perfect. Yay!
4. The speaker seems quite nice. I played some music, and it sounded very beautiful to me, with good volume. I know some reviews of the MacBook Pro criticize the speaker quality, but it sounds as good or better than any of the speakers I currently have. I was quite pleased with that.
5. The retina display is very beautiful of course. I don’t need to have it turned up anywhere near the maximum brightness. There is a very good illumination range.
6. Because of the SSD drive, start up is very quick. Also it makes no noise at all. And it’s very light. I’m glad I went for the 13 inch pro model. It was just a little bit more expensive, and just 200 g heavier. I can see this replacing my iMac with the external monitor I bought.
Some questions:
Q1. Do I need protection pads for the hand rest to prevent discoloration over time? My old MBP 17" would get black-blotchey after a while. Eventually I got the top case replaced under AppleCare and protected it with pads. That was the late 2006 model. Is the construction material the same? Will my nice metal body lose its metallic finish and show dark blotches over time without protection?
Q2. What are the best practices for battery use and sleep? My iMac is on all the time and only the display sleeps. I hear it's not best for the lifetime of the MacBook Pro to leave it connected all the time. Yet I need to run my daily CCC (Carbon Copy Clone) complete bootable backup, which runs at 3:30 am every day. So it seems I need to keep it plugged in all the time. Any suggestions here, regarding both battery charging and also turning it off vs putting it to sleep vs power nap vs leaving it running all the time like I do with my iMac?
Q3. Is the "put hard disk to sleep when possible" meaningful at all for SSD?
Q4. Is there a sleep indicator when the lid is closed? I didn't notice any.
Q5. I notice I can view my iMac's music and TV library and everything plays instantly. That’s just wireless right? Because I have sharing turned on on my iMac I suppose. It seems as fast as if it were on my MacBook Pro though.
Q6. A strategy question: I wonder if I should migrate from Time Machine and carry along years of garbage and wasted disk space, or just install and move things as needed. I'm tempted to do the latter and start afresh. Especially since a lot of stuff is in the cloud already: Evernote, Dropbox, etc. Initial installation of some apps, like Parallels Desktop and Office might take some time, but I bet I would save a huge amount of disk space. Yet the Migration tool which uses Time Machine is supposed to be good.
I guess that's it for now.
Thanks,
Doughands4 wrote:
Q6 (Migrate using Time Machine?)
If you don't want to automatically bring over everything, I would use CCC to clone the old system drive and then use that clone to drag the wanted files onto the new machine. I would treat that CCC clone as a read-only archive until you were sure there are no additional files you want to migrate.
I use a combination of CCC and Time Machine to backup my Mac. CCC provides the reliability of simplicity and quick booting should the internal drive fail. Time Machine's incremental backups have saved my bacon several times when a file "disapeared" or I saved a modificaton that I needed to reverse. However the complexity of Time Machine during full restores can be a problem. I have had Time Machine full restores fail at which time I was very happy I had a second backup to fall back on. It is prudent to maintain more than one backup.
I agree completely about using the combination of CCC and Time Machine and it sounds like you and I use it the exact same way, and for the exact same reason. I hae also had Time Machine full restores fail (particularly with Apple Mail) and was very glad to also have the CCC backup.
The only thing I'm concerned about is making sure I grab everything I need for particular applications. For example, I'm not quite sure what all needs to be copied over from CCC to the new computer for Office 2008, which I am still running. It might be easier in that case to re-install certain software.
Thanks,
Doug -
Macbook Pro Retina crashing when running Safari and iTunes since Mavericks
Hello everyone. I am starting a new thread even though there seem to be a lot of various crash reports. I have noticed several entire system crashes (never, ever happened on my mac before until I updated to Mavericks) when using iTunes and Safari at the same time. The entire computer crashes and/or freezes up - no keyboard or mousepad response, and no crash report, only option to manually restart by holding down power button. I include an etrecheck report below fyi, but cannot seem to locate anything myself. I do not use external montiors or any other open apps or extensions. OI have put this under Mavericks because this problem (as well as others I have had to fix) has only begun since updating the OS. Apple tells me that I just have to be patient for the other software to catch up to Mavericks - but this is Apple's software! Any ideas? Many, many thanks, and Merry christmas.
Hardware Information:
MacBook Pro (Retina, Mid 2012)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 0:0:59
Disk Information:
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (142.94 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.oracle.java.Helper-Tool.plist
Launch Agents:
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.oracle.java.Java-Updater.plist
User Launch Agents:
[loaded] com.divx.agent.postinstall.plist
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Java
Internet Plug-ins::
Google Earth Web Plug-in: Version: 5.2
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8
AmazonMP3DownloaderPlugin1016264: Version: Unknown
OfficeLiveBrowserPlugin: Version: 12.3.6
OVSHelper: Version: 1.1
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
DivXBrowserPlugin: Version: 2.2
AmazonMP3DownloaderPlugin101749: Version: Unknown
Flash Player: Version: 11.9.900.170 - SDK 10.6
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.10411.0 - SDK 10.6
Unity Web Player: Version: UnityPlayer version 2.5.5f1
JavaAppletPlugin: Version: Java 7 Update 45
User Internet Plug-ins::
AddLive: Version: AddLive 2.1.6.1
Bad Fonts:
None
Old applications:
Keynote: Version: 5.3 - SDK 10.5
/Applications/iWork '09/Keynote.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO
Volumes being backed up:
Macintosh HD: Disk size: 232.96 GB Disk used: 99.84 GB
Destinations:
Iomega_HDD [Local] (Last used)
Total size: 465.64 GB
Total number of backups: 6
Oldest backup: 2012-10-15 22:22:44 +0000
Last backup: 2013-12-13 12:43:34 +0000
Size of backup disk: Adequate
Backup size 465.64 GB > (Disk used 99.84 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
6% mds_stores
3% WindowServer
2% mds
2% EtreCheck
0% Safari
Top Processes by Memory:
147 MB Dock
139 MB com.apple.IconServicesAgent
131 MB Safari
123 MB mds_stores
98 MB WindowServer
Virtual Memory Statistics:
5.18 GB Free RAM
1.64 GB Active RAM
305 MB Inactive RAM
901 MB Wired RAM
300 MB Page-ins
0 B Page-outsIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful. -
MacBook Pro Retina 13" fan very loud/overheats when playing full screen video/games
Hi,
Just purchased a MacBook Pro Retina, refurbished (because why not - the same product for a cheaper price) around a month ago. It's the 13 inch and is the model before the most recent one came out (4GB of RAM instead of 8GB - late 2013). From the very first day, playing a full-screen video on any site (be it YouTube, Facebook, etc) just makes the fan much louder than usual (so loud that you can almost hear it more over the video itself). Thought it may have been just a thing with Flash Player being buggy, but the problem has persisted for a while now. I'm not even pushing the CPU to any limits - literally playing a full-screen video on Facebook (not even in HD) makes the fan go crazy.
Just last night I tried installing Borderlands 2 and it was the same thing - FPS rate was fine, no lag, just the fan was so loud that I actually got scared for my computer and turned it off. After closing the app and checking out the fan temperature, it was at 91c.
Never happens when browsing/surfing or doing my usual work.
Should I go give it back to Apple? The thing is I start university in less than a week (and hence will be traveling), so not sure if I can afford to give my laptop in to them for a long period of time (I know it should be free though since mine is a refurb item). May it just be an issue that is quickly repairable or is this worse?During processor intensive activities—such as processing HD video or playing a game that makes extensive use of the graphics processor—the fans speed up to provide additional airflow.
http://support.apple.com/kb/ht4543
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best. -
MacBook Pro retina 2013 do not start and no light on the magsafe
Hello
I have a MacBook Pro Retina 2013 13' core i5 2.5 8gb ram
My mac was open, connect to the sector with full power. I left it the time to lunch and when i came back maybe 2 hours after my mac was off, and no light on the magsafe.
Impossible to start it.
I tried the key sequence, nothing worked.
I used the magsafe of a friend who have the same model, i had i green light for 10s before it turn slowly off. and nothing worked too.
One of my neighbor on the same building, had the same problem at the same time, computer open (not a mac) and it turn off impossible to start it, he had to disconnect/reconnect the battery to solve the problem.
May it be a power surge?
Did i need to open it and disconnect the battery on the motherboard?
Thank you for your help.A Few things to try if you haven't already:
1. Try unplugging the charger from both the wall and from your MacBook Pro. Now, make sure the powerpoint the MacBook was connected to works by plugging it in any electrical appliance you have. After unplugging the test electrical appliance and verifying that everything is OK with the electrical source, wait a minute or two and just plug the charger back into your MacBook and the powerpoint.
2. A possible problem could be a MagSafe port not working correctly. Look for any kind of debris inside the port that might prevent it from connecting the power adapter correctly to your MacBook. On the adapter, take a quick look at the DC connector for any type of debris and carefully check if any of the pins are missing, are bent, or stuck down.
3. Try a quick restart. Just press CMD CTRL ALT EJECT For about 5 seconds.
4. Try CMD, CTRL and POWER for about 5 seconds.
5. If none of this works, my last suggestion is removing the battery connecters and power supplies ect and holding the power button for a few seconds and reconnecting everything. -
Macbook Pro Retina 15" Getting Very Hot
My macbook pro retina display 15 inch intel i7, 512gb flash hard drive 16 gb computer is getting hot. When playing a simple flash game like pocket planes (not in fullscreen), and without the battery plugged in, the computer gets to 64 degrees celsius, and the area near the battery plug location gets extremely hot to the touch. While playing youtube videos and such, the computer also gets hot, but generally reaches around 48 degrees, and it will not cool further. Is this normal? I just bought it 3 days ago and the salesperson told me that it would not get as hot as the 13 inch late 2012 macbook pro. Any ideas? Because it is very similar as heat, even though the older model was hotter.
I have the similar issue on my MBP 15" 2012. The top left corner area gets very hot after watch video for a little while.
I think it's the video card that is overheated. My current solution is to use a laptop cooler underneath my MBP. It does help reduce the lock ups in daily uses.
Does any one know how to fix it? -
2 issues with MacBook Pro Retina - Fan randomly speeds up and USB3.0 Issues
So I just purchased a brand new MacBook Pro Retina 15" 2.40GHz.
Randomly, when nothing but finder is open, the fans will spin at full speed.
I have opened every application on the machine including serato, ableton, photoshop, VLC playing a 1080P movie, iTunes playing music and youtube playing videos in 2 tabs - and the fans do not spin as fast at it does when nothing is open or running (confirmed with activity monitor too).
Secondly, once I eject a USB3.0 drive from the machine, I have to reboot the system before the drive can be mounted, or even recognized at all by the computer. (it does not even show up in disk utility till the reboot). this happens with 2 seperate USB3.0 external hard drives that work fine on other rMBPs. This happens with both usb ports too.
I have reset SMC, PRAM, ran all Apple updates as well as reinstalled the operating system (as well as booted from a known good system in target disk mode).
Please helpThere are a few threads reporting the fan issues you are dealing with which you might want to look at. I have now experianced it with four brand new 2013 rMBP.
Threads reagarding fan issues:
https://discussions.apple.com/thread/4735947?tstart=0
https://discussions.apple.com/thread/4744182?tstart=0 -
My Macbook Pro's speed is very slow and frustrating.
My Macbook Pro is about 3 years old and has gotten incredibly slow. I have some movies, pictures, and a bunch of PDF files saved to it but it doesn't seem like that should slow the computer that much. What should I do to speed it up? Is a full Factory reset in order? And, if so, would that fix the issues I am having? Any suggestions are appreciated.
A factory restore erases all your personal data on the disk and hopefully you have backed up everything to an external source just in case.
Not enough free space on the disk can slow your Mac down.
Control click your MacintoshHD icon on your desktop then click Get Info.
You'll see: Available and Capacity
Make sure there's at least 15% free disk space.
More tips here > Mac troubleshooting: What to do when your computer is too slow | Macworld -
I took my Early 2011 MacBook Pro into the local apple store and they ran their GPU test, and my Mac actually passed it. The Apple employee then ran a hardware test and the logic board, battery, and optical drive showed problems. The Genius told me about their flat rate $310 repair deal, and I am going to take advantage of it...
Today when I am able to boot up my mac it loads very slow (showing a beachball during start up) and then the window we get when pressing Command R shows up asking me to press enter for English, and then after that it shows options like Disk Utility, Restore from Time Machine backup, Reinstall OS X, and Get online help options...
I erased my drive (Crucial SSD) and restored from Time Machine backup, and I am still having this issue... Please help.Kappy hi, thanks again. I wiped the drive, reinstalled OS X, and transferred from Time Machine backup... Seems to be working better somewhat. I will just have to pay for flat rate repair for Apple to fix everything wrong, and hopefully it will perform like new... Again thank you.
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My macbook pro (2011) starts up very slow and has other startup resolution
I have two problems:
My Macbook pro (Lion) starts up very slow. Many things seem to happen during startup. The screen goes small, blue, back and many times the loginscreen is coming up in a lower resolution. When I do a Pram reset it starts up with the correct resolution but after a couple of startups it goes back to 800x600 resolution (I guess). When I Log in the resolution is ok so only the login screen is a lower resolution.
Can anybody tell me what can be wrong here?
And if there is a solution beyond resetting the PRAM?Hello,
For the screen resloution problem:
I don't know if you have solved your problem yet but i had the same exact problem this morning and was able to find the solution and fix it.
All you have to do is safe-boot your machine (hold shift key during restarting/booting) and after the next restart it should be fine.
Hope it helps. -
when I turn on my MacBook Pro, I hear the startup chime, and the fan running. The screen is black and there are no lights on the keyboard. I tried resetting PRAM, but still will not start. Running OS X Mavericks 10.9.1 and recently download new OS. Serial number is C0****W47. How do I bring my screen back?
<Peronal Information Edited by Host>After a while I heared something about pressing the return key for english. But when I pressed the ruturn key, nothing happened.
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