Macbook Pro Retina OSX v. 10.8.3 -Canon Printer MP560. Printer no longer responds to print commands from the computer, printer and network work but cannot get docs from my macbook to print anymore.
Until last week, my printer and Macbook worked fine together - could print any doc or pdf, web page from my computer. Then it stopped - my printer will still make copies but will not print anything I send from my Mac. I have checked network connections, the printer WiFi connection works. I have not changed or added any thing different to my settings. I am out of ideas. thanks, Pattee
Hello Pattee,
The following article has a number of troubleshooting steps that may help get your Printer working again.
OS X Mountain Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH11070
Make sure you’re on the same network
Your computer might not be able to find a printer that’s on another local network.
To see if the printer you want to use is on the same network as your computer, try adding it again. If the printer doesn’t appear in the list of available printers, your computer might be on a different network now.
If you know the printer’s IP address (for example, 192.168.1.100), you can try adding it as an IP printer. For instructions, see this help topic:Set up an IP printer
Add your printer again
Try to add your printer again in Print & Scan preferences. If you can print to the newly added printer queue, delete the old printer queue.
If you can’t add the printer because it doesn’t appear in the list of available printers, it may be turned off, or your computer may be on another network now. if the printer was shared by another user, the user may have stopped sharing it, or the user’s computer may be offline. If you don’t manage the printer, ask the person who does for help.
Edit your list of printers
Set up a printer
Reset the printing system
If none of the previous solutions work, the printing system may be corrupted and need to be reset. This removes all printers from your list of printers, deletes information about completed print jobs, and deletes any printer presets.
Reset the printing system
Cheers,
Allen
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