MacBook Pro Retina Problems with Headphone jack, Speakers, USB Port, MagSafe 2 and the hard drive
I took my MacBook Pro Retina 2.6GHz i7 to the genius bar to have the headphone jack looked at. I was told they could easily fix it but had to order the part. That day I took it home and returned to the store once I was notified that the part arrived so I could drop it off for repair. 3 days after I dropped my computer off with the genius bar I missed a phone call and returned to my iphone with a new voicemail. It said something like this, "Hello Tim, I just wanted to let you know that we replaced the headphone jack but it turned out not to be the problem and the problem was actually with the logic board. Don't worry though, we went ahead and replaced that for you, however, after that was done, the speakers stopped working but the headphone jack is fixed. We have to order new speakers to put in your computer b/c we don't have those on hand either."
Long story short, they fixed the speakers but, "had to order another part to repair the USB port." So I am waiting for that to be repaired but the dang AC Power to the actual computer does not work now!!! It's not the magsafe 2 charger that I have or the outlets I tried it in b/c I tried multiple chargers and multiple outlets. I am very frustrated! I have been without my computer for almost 2 weeks and still have to take it in at least twice more to get the power working this weekend and then again next week to (hopefully) get the USB port working.
At what point should I ask for a new computer or a refund? I have been using Apple Computers my whole life, I have had 8 different mac laptop models and have not had a problem until this computer. I am very frustrated with the support I have received from Apple as a whole.
Contact Apple Customer Relations and let them know that you're not happy. With the logic board replacement, everything else should have been evaluated and fixed at the same time. It sounds as if you just got a lemon. You could plead your case for a replacement unit, I would think, since your machine is being 'replaced' piecemeal...
Good luck,
Clinton
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