Macbook pro Retina suddenly shuts down

I've bought a macbook pro retina 15" about 2 weeks ago and it suddenly shut itself down today. I believe I heard a short circuit sound. The macbook is quite hot, so I assumed that it was overheating. But I still can turn it on and It has been working perfectly until now. Is anyone has the same experience? Should I bring it back to the store asking them to check on it?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Similar Messages

  • My MacBook pro 17'' suddenly shut down.

    my MacBook pro 17'' suddenly shut down with a blink like if you pulled he plug on a old TV. What could course this?

    You can try running these tests.
    Apple Hardware Test doesn't catch everything, so even if it doesn't find a problem, you could have one.
    Apple Hardware Test
    Memory Test
    Memory Test (2)
    This is an older article. This refers to startup, but other discussions have seen it appear as you did.
    https://support.apple.com/kb/HT1547
    If the computer is still under warranty, you might want to get it checked.

  • Macbook Pro (2012) sudden shut down, cant turn on, cant charge

    Hi all,
    My Macbook Pro(2012) was working well last night and i saw the battery shown at the top is showing 22%.
    When i plugged in my iPhone4 to it, it auto shut down.
    When i try to turn it on, it doesn't work. it turn to be comepletely died
    I thought it might be the battery has dry out, so i plug in the AC power and the adapter shown a week green blinking light...
    I press the button at the left to check the battery left, it doesnt show any....
    My warranty just ended last week, so i sent in to do a diagnostic test on the last day of my warranty at apps store. They said it is ok.
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    anyone encounter this problem before?
    (sorry for my poor english)

    i face the same problem last night
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  • Macbook Pro Retina 2012 shuts down when selecting Recovery HD !!

    Hello guys,
    I tried to reboot my macbook pro retina 2012 and I held down "Option" key while my macbook was restarting but it won't be able to access into the Disc Utility Menu.
    So I really need help to get my macbook format the hard drive, reinstall OS 10.x.x ( any suggestion?). Thank you for reading my post and I look forward a good answer.

    Restart the computer and hold down the COMMAND and R keys to boot from the Recovery HD. If that does not work, then you either have a defective Recovery HD or a failing hard drive.
    What you can do is this:
    Install Mavericks, Lion/Mountain Lion Using Internet Recovery
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Internet Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
    Partition and Format the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
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  • My macbook pro is suddenly shutting down.

    My mac it is aproximately 2 years old, is  suddenly shutting down with any process, it just goes black and a switch saound like if it was forced. It normally happens when the charger isnt connected.
    Battery Information:
      Model Information:
      Serial Number:          9G2060A7VD3MA
      Manufacturer:          DP
      Device Name:          bq20z451
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          201
      Hardware Revision:          2
      Cell Revision:          158
      Charge Information:
      Charge Remaining (mAh):          4857
      Fully Charged:          No
      Charging:          Yes
      Full Charge Capacity (mAh):          5425
      Health Information:
      Cycle Count:          342
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          1386
      Voltage (mV):          12465
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          10
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      Current Power Source:          Yes
      Display Sleep Uses Dim:          Yes
      PrioritizeNetworkReachabilityOverSleep:          0
      Standby Delay:          4200
      Standby Enabled:          0
      Battery Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          2
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
      Standby Delay:          4200
      Standby Enabled:          0
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          Yes
      ID:          0x0100
      Wattage (W):          85
      Revision:          0x0000
      Family:          0x0085
      Serial Number:          0x007fddd2
      Charging:          Yes

    First reset the SMC http://support.apple.com/kb/HT3964

  • Why does my mid 2012 MacBook Pro Retina latptop shut down during software installation/updates?

    Whenever I attempt to update preexisting software apps or install new ones, my mid 2012 MacBook Pro w/ Retina display will shut down and reboot itself. Obviously this has gotten frustrating as several of my existing apps are woefully out of date.
    Any suggestions would be most helpful.
    PACOMPat

    Thanks for the assistance and sorry for the late reply, I'm overseas doing HA work and don't always have internet access.
    I tried utilizing the methods you mentioned and upon doing so I received the following message:
    So I followed this set of instructions and when verifying and repairing disk permissions the window stated that the partition was okay.
    After logging back in, I attempted to download a software update, sadly the system shut itself down and rebooted and I am still unable to install any updates for my out of date apps. I won't return to the States until June, I may have to wait until then to resolve this issue.
    Thank you again for your assistance.
    Pat

  • Macbook Pro Retina keeps shutting down during graphics intensive work

    Today my macbook began shutting down while working with Aperture, Photoshop and while playing Borderlands 2.  This hasn't happened at all until today. 
    Looking through some suggestions here I have:
    Run 2 hardware tests with no negative results.  Changed the screen resolution.  Turned off Automatic Graphics switching.
    However it keeps crashing - actually crashed 3 times while attempting to start it up last time.  I've reset teh resolution and graphics switching - hoping someone out there may have an idea???  And I'm not using Google Chrome.
    Report:
    Anonymous UUID:       9206C6C4-394E-129E-7052-BC6CE8384F0F
    Wed Nov 20 23:24:58 2013
    panic(cpu 0 caller 0xffffff7faef0afac): "GPU Panic: [<None>] 4 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x112c00000 0xffffff8134640000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8110b72be0 : 0xffffff802cc22f69
    0xffffff8110b72c60 : 0xffffff7faef0afac
    0xffffff8110b72d30 : 0xffffff7fad69ccf8
    0xffffff8110b72df0 : 0xffffff7fad769e26
    0xffffff8110b72e30 : 0xffffff7fad993348
    0xffffff8110b72e50 : 0xffffff7fad6a3758
    0xffffff8110b72ef0 : 0xffffff7fad6516fe
    0xffffff8110b72f10 : 0xffffff802d0afd9b
    0xffffff8110b72f40 : 0xffffff7fad2d0ecb
    0xffffff8110b72f50 : 0xffffff7faef869ef
    0xffffff8110b72f60 : 0xffffff7faef8e7e8
    0xffffff8110b72f80 : 0xffffff802ccdb76b
    0xffffff8110b72fd0 : 0xffffff802ccf37c9
    0xffffff8123953f50 : 0xffffff802cc3757a
    0xffffff8123953f90 : 0xffffff802cc378c8
    0xffffff8123953fb0 : 0xffffff802ccd6aa7
          Kernel Extensions in backtrace:
             com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000->0xffffff7fad2e2fff
             com.apple.driver.AppleACPIPlatform(2.0)[C3EF3AFE-30FD-3902-B336-BC5346C9A7A3]@0 xffffff7faef80000->0xffffff7faefd8fff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7faeefd000->0xffffff7faef0ffff
                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7faeef5000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7faeef8000
             com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000->0xffffff7fad8b6fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fad63c000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
             com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7fad8c1000->0xffffff7fada70fff
                dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x000000002ca00000
    Kernel text base: 0xffffff802cc00000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 12701913724
    last loaded kext at 6220889396: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7faec67000, size 36864)
    loaded kexts:
    com.xxxchurch.x3nke          1.0.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleIntelHD4000Graphics          8.1.8
    com.apple.driver.AppleMuxControl          3.4.12
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleIntelFramebufferCapri          8.1.8
    com.apple.nvidia.NVDAStartup          8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyEventDriver          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOSurface          91
    com.apple.driver.AppleGraphicsControl          3.4.12
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
    Thanks for any help you're able to give me.

    I'll give it a go Ogelthorpe.  Ran the more intense hour long hardware test last night and then left it shut down overnight.  No results again for the test, but this morning I've run it through a few minutes of borderlands 2 with no shut down.  Strange.  Am fully expecting it to start playing up again though.

  • MacBook Pro 17" suddenly shuts down, connected to power, hardware test normal

    We have a MBPRO 17/2.16 CTO MacBook Pro 17" 2006 that will suddenly shutdown while in use. It is plugged into power. All hardware tests normal. Any ideas?

    Doesn't sound good. A negative hardware test doesn't really mean much. Try this:
    Intel-based Macs: Resetting the System Management Controller (SMC)

  • Macbook Pro Retina Display shuts down at 20% battery when it's not plugged in.

    See above.
    I've tried the ideas listed here: http://support.apple.com/kb/HT3964, including resetting the SMC.
    Time to see my local Genius?

    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro 
    https://discussions.apple.com/community/mac_os?view=discussions
    http://www.apple.com/support/macbookpro

  • My macbook pro (late 2008) shuts down but battery is at 25-30%

    My macbook pro (late 2008) shuts down but battery is at 25-30% and I don't get a low power warning box before this happens.  This only happens when the power chord is not connected, and it restarts with no problems once I put the power chord in. Does this mean I need a new battery, or is it an indication of something else? Using osx 10.5.8

    Mine is Unibody 15" MBP late 2008, with the exact problem as yours. It can be a sudden shut down at 25-32%, or, after upgrading to OS 10.7.2, can be hang all of sudden on battery power.
    Condition on, "Replace Soon". From 4.5 - 6 hours when new, goes down to 1 - 2 hours on discrete graphics.
    But after 'abusing' it for the first year in the heat of Jakarta's climate in a non AC room when doing a video editing, before moving back to a comfort AC room at home sweet home, the battery performance is still top notch comparing to other kind than Apple. Also, it caused me to replace the right fan, after a lot of hard work on that first year. Oh, and by the way, I regularly done the battery calibration, at least once or twice between 3-6 months.
    Here's also an useful link about battery I found on the internet:
    http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batterie s
    My battery condition:
    Battery Information:
      Model Information:
      Serial Number:          6N8389BD13EB
      Manufacturer:          SMP
      Device Name:          bq20z951
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          002a
      Hardware Revision:          000a
      Cell Revision:          100
      Charge Information:
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      Display Sleep Timer (Minutes):          5
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      Revision:          0x0000
      Family:          0x00ba
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