Macbook pro Retina suddenly shuts down
I've bought a macbook pro retina 15" about 2 weeks ago and it suddenly shut itself down today. I believe I heard a short circuit sound. The macbook is quite hot, so I assumed that it was overheating. But I still can turn it on and It has been working perfectly until now. Is anyone has the same experience? Should I bring it back to the store asking them to check on it?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
Similar Messages
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My MacBook pro 17'' suddenly shut down.
my MacBook pro 17'' suddenly shut down with a blink like if you pulled he plug on a old TV. What could course this?
You can try running these tests.
Apple Hardware Test doesn't catch everything, so even if it doesn't find a problem, you could have one.
Apple Hardware Test
Memory Test
Memory Test (2)
This is an older article. This refers to startup, but other discussions have seen it appear as you did.
https://support.apple.com/kb/HT1547
If the computer is still under warranty, you might want to get it checked. -
Macbook Pro (2012) sudden shut down, cant turn on, cant charge
Hi all,
My Macbook Pro(2012) was working well last night and i saw the battery shown at the top is showing 22%.
When i plugged in my iPhone4 to it, it auto shut down.
When i try to turn it on, it doesn't work. it turn to be comepletely died
I thought it might be the battery has dry out, so i plug in the AC power and the adapter shown a week green blinking light...
I press the button at the left to check the battery left, it doesnt show any....
My warranty just ended last week, so i sent in to do a diagnostic test on the last day of my warranty at apps store. They said it is ok.
But now....
anyone encounter this problem before?
(sorry for my poor english)i face the same problem last night
now my macbook cant start after sudden shut down
my problem is exactly same as u...i
called apple centre and they said it may be two
possibility whether the battery or mother board crash...
hopefully its not the motherboard cause it will cost a lot to
repair the motherboard -
Macbook Pro Retina 2012 shuts down when selecting Recovery HD !!
Hello guys,
I tried to reboot my macbook pro retina 2012 and I held down "Option" key while my macbook was restarting but it won't be able to access into the Disc Utility Menu.
So I really need help to get my macbook format the hard drive, reinstall OS 10.x.x ( any suggestion?). Thank you for reading my post and I look forward a good answer.Restart the computer and hold down the COMMAND and R keys to boot from the Recovery HD. If that does not work, then you either have a defective Recovery HD or a failing hard drive.
What you can do is this:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. -
My macbook pro is suddenly shutting down.
My mac it is aproximately 2 years old, is suddenly shutting down with any process, it just goes black and a switch saound like if it was forced. It normally happens when the charger isnt connected.
Battery Information:
Model Information:
Serial Number: 9G2060A7VD3MA
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 201
Hardware Revision: 2
Cell Revision: 158
Charge Information:
Charge Remaining (mAh): 4857
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 5425
Health Information:
Cycle Count: 342
Condition: Normal
Battery Installed: Yes
Amperage (mA): 1386
Voltage (mV): 12465
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 0
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake on AC Change: No
Wake on Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 0
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x0085
Serial Number: 0x007fddd2
Charging: YesFirst reset the SMC http://support.apple.com/kb/HT3964
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Whenever I attempt to update preexisting software apps or install new ones, my mid 2012 MacBook Pro w/ Retina display will shut down and reboot itself. Obviously this has gotten frustrating as several of my existing apps are woefully out of date.
Any suggestions would be most helpful.
PACOMPatThanks for the assistance and sorry for the late reply, I'm overseas doing HA work and don't always have internet access.
I tried utilizing the methods you mentioned and upon doing so I received the following message:
So I followed this set of instructions and when verifying and repairing disk permissions the window stated that the partition was okay.
After logging back in, I attempted to download a software update, sadly the system shut itself down and rebooted and I am still unable to install any updates for my out of date apps. I won't return to the States until June, I may have to wait until then to resolve this issue.
Thank you again for your assistance.
Pat -
Macbook Pro Retina keeps shutting down during graphics intensive work
Today my macbook began shutting down while working with Aperture, Photoshop and while playing Borderlands 2. This hasn't happened at all until today.
Looking through some suggestions here I have:
Run 2 hardware tests with no negative results. Changed the screen resolution. Turned off Automatic Graphics switching.
However it keeps crashing - actually crashed 3 times while attempting to start it up last time. I've reset teh resolution and graphics switching - hoping someone out there may have an idea??? And I'm not using Google Chrome.
Report:
Anonymous UUID: 9206C6C4-394E-129E-7052-BC6CE8384F0F
Wed Nov 20 23:24:58 2013
panic(cpu 0 caller 0xffffff7faef0afac): "GPU Panic: [<None>] 4 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x112c00000 0xffffff8134640000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff8110b72be0 : 0xffffff802cc22f69
0xffffff8110b72c60 : 0xffffff7faef0afac
0xffffff8110b72d30 : 0xffffff7fad69ccf8
0xffffff8110b72df0 : 0xffffff7fad769e26
0xffffff8110b72e30 : 0xffffff7fad993348
0xffffff8110b72e50 : 0xffffff7fad6a3758
0xffffff8110b72ef0 : 0xffffff7fad6516fe
0xffffff8110b72f10 : 0xffffff802d0afd9b
0xffffff8110b72f40 : 0xffffff7fad2d0ecb
0xffffff8110b72f50 : 0xffffff7faef869ef
0xffffff8110b72f60 : 0xffffff7faef8e7e8
0xffffff8110b72f80 : 0xffffff802ccdb76b
0xffffff8110b72fd0 : 0xffffff802ccf37c9
0xffffff8123953f50 : 0xffffff802cc3757a
0xffffff8123953f90 : 0xffffff802cc378c8
0xffffff8123953fb0 : 0xffffff802ccd6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000->0xffffff7fad2e2fff
com.apple.driver.AppleACPIPlatform(2.0)[C3EF3AFE-30FD-3902-B336-BC5346C9A7A3]@0 xffffff7faef80000->0xffffff7faefd8fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7faeefd000->0xffffff7faef0ffff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7faeef5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7faeef8000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000->0xffffff7fad8b6fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fad63c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7fad8c1000->0xffffff7fada70fff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000002ca00000
Kernel text base: 0xffffff802cc00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 12701913724
last loaded kext at 6220889396: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7faec67000, size 36864)
loaded kexts:
com.xxxchurch.x3nke 1.0.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.GeForce 8.1.8
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thanks for any help you're able to give me.I'll give it a go Ogelthorpe. Ran the more intense hour long hardware test last night and then left it shut down overnight. No results again for the test, but this morning I've run it through a few minutes of borderlands 2 with no shut down. Strange. Am fully expecting it to start playing up again though.
-
MacBook Pro 17" suddenly shuts down, connected to power, hardware test normal
We have a MBPRO 17/2.16 CTO MacBook Pro 17" 2006 that will suddenly shutdown while in use. It is plugged into power. All hardware tests normal. Any ideas?
Doesn't sound good. A negative hardware test doesn't really mean much. Try this:
Intel-based Macs: Resetting the System Management Controller (SMC) -
Macbook Pro Retina Display shuts down at 20% battery when it's not plugged in.
See above.
I've tried the ideas listed here: http://support.apple.com/kb/HT3964, including resetting the SMC.
Time to see my local Genius?MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro -
My macbook pro (late 2008) shuts down but battery is at 25-30%
My macbook pro (late 2008) shuts down but battery is at 25-30% and I don't get a low power warning box before this happens. This only happens when the power chord is not connected, and it restarts with no problems once I put the power chord in. Does this mean I need a new battery, or is it an indication of something else? Using osx 10.5.8
Mine is Unibody 15" MBP late 2008, with the exact problem as yours. It can be a sudden shut down at 25-32%, or, after upgrading to OS 10.7.2, can be hang all of sudden on battery power.
Condition on, "Replace Soon". From 4.5 - 6 hours when new, goes down to 1 - 2 hours on discrete graphics.
But after 'abusing' it for the first year in the heat of Jakarta's climate in a non AC room when doing a video editing, before moving back to a comfort AC room at home sweet home, the battery performance is still top notch comparing to other kind than Apple. Also, it caused me to replace the right fan, after a lot of hard work on that first year. Oh, and by the way, I regularly done the battery calibration, at least once or twice between 3-6 months.
Here's also an useful link about battery I found on the internet:
http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batterie s
My battery condition:
Battery Information:
Model Information:
Serial Number: 6N8389BD13EB
Manufacturer: SMP
Device Name: bq20z951
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 002a
Hardware Revision: 000a
Cell Revision: 100
Charge Information:
Charge Remaining (mAh): 2192
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 2716
Health Information:
Cycle Count: 616
Condition: Replace Soon
Battery Installed: Yes
Amperage (mA): 254
Voltage (mV): 12392
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Automatic Restart on Power Loss: No
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
PrioritizeNetworkReachabilityOverSleep: 0
RestartAfterKernelPanic: 157680000
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake on AC Change: No
Wake on Clamshell Open: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Reduce Brightness: Yes
RestartAfterKernelPanic: 157680000
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x0063ac36
Charging: Yes
Got the battery replacement today. Hopefully it will last for at least 3 years like it predecessor. -
HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!I have this question too.
-
MacBook Pro will not shut down
A principal at my district has a MacBook Pro 15-inch Early 2008 (2.4/2X1GB/200-5400/256VRAM/AG) running OS 10.5.8 that will not shut down. When shut down is chosen, the computer restarts instead of shutting down. It does not matter how shut down is chosen, whether it is from pull down menu, keyboard command, click on shutdown in the login menu, etc. I have tried resetting PRAM, SMC, starting up from a known good system, and run diagnostics applications (which turn up no problems). The only way to get the machine to tunr off is hold the power button down until it shuts off.
The user complains it also gets very hot when he leaves it sitting open in sleep mode. I have not observed that particular symptom. It also tend to run down the battery faster than it should (battery check shows it to have 80+% of it's original capacity.) But Activity Monitor does not show any unusual activity.
Any suggestions what I can try next to figure this thing out?
Thanks.On occassion (like tonight) my MacBook Pro will not
shut down - even when I attempt to force quit. Any
suggestions?
Happens here too, but very rarely. In my case it mostly happens late at night when OS X is supposed to run some internal maintenance jobs, maybe some of them do not allow a shutdown?
Does holding the power button down for approx. 10 seconds work? If yes, then I would not worry about it. If no, there is something seriously odd and I would report it to AppleCare.
Cheers,
Uwe -
My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.
Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.
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Macbook pro will not shut down. Will someone help me?
My husband's macbook pro will not shut down. Tried everything. This occurred right after installing photoshop cs5.
Have you attempted holding down the physical power for 10 seconds.
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Macbook Pro will not shut down AND other issues...
Macbook Pro will not shut down. Not using the POWER button, not using control/alt/command/esc, not using force quit, and obviously not by selecting Sleep or Shut down from the Apple menu.
Force quit will not even pop up when selected.
Top row keys do not work either, have gone into settings and switched them to F keys and back again, no luck.
iPhoto will not import photos and will not shut down, gives me a message stating it is importing photos (nothing is connected to computer though). Baffling.
HELP! Computer is only a month old
Thank you everyone xxPlease make a Genius Appointment and take it in for service.
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