Macbook pro retina trackpad won't click

Macbook Pro retina display 10.8.4 2.7 ghz i7:
Trackpad started to not respond to click by mechanicle nor touch inputs. Seems to happen after waking up from sleep and after a period of time reverts to normal function. Used the Pram reset and it does not make a difference. Observations I have noted:
1) Track pad does not respond in the user selection screen
2) Track pad does not respond while in different users accounts
3) Track pad always responds in the option startup
4) Track pad does not respond while in recovery mode
5) When selecting windows bootcamp trackpad always responds
It seems to me that the trackpad is having a software issue within Mac OSX and it is not  an issue with the hardware. I tried to install the Trackpad update 1.0 but I get an error stating that it is not for this type of computer.

Try a Safe Mode startup and see if it works ok while in that mode. Hold down the Shift key before the startup chime. Will take awhile longer to finish startup. Will only load Apple system extensions while in this mode. http://support.apple.com/kb/HT1564
If it works ok in Safe, means you have installed some third-party software interfering with the trackpad. You'll have to do some sleuthing to determine which.

Similar Messages

  • Macbook Pro Retina Trackpad Issue

    Has anyone had any issues with the Macbook Pro Retina Trackpad going to sleep. Whenever I start or restart my Macbook up and try to click on my User name to log in, the trackpad doesn't work. I have to navigate with the keypad and hit return. This also happens sometimes when I am using it as well, and I have use 2 fingers to press the Apple logo and then put the computer to sleep and wake it up again to get the trackpad to work. Any ideas what is causing this? I did initially think it was a program I installed called NoSleep, but I have since uninstalled this and still the same problems, although I have installed a similar program called Lid Sleep, but don't think this would cause a problem.
    Thanks for any suggestions.

    You have some type of hardware fault, IMHO. Best to take it to Apple hand have it checked out.

  • Macbook Pro Retina 15" won't turn on.

    Macbook Pro Retina 15" won't turn on. The charger light is orange. I tried all tips that Apple provides on the official site -  http://support.apple.com/en-us/HT204267. Any ideas?

    If you purchased it from Apple directly, they have a 14 exchange or refund policy.  Keep that in mind when you go to the store.
    Ciao.

  • My MacBook Pro retina 2013 won't charge. I've checked all connections which are all ok. Little red light shows on magnetic plug, instead of usual green.

    My MacBook Pro retina 2013 won't charge. I've checked all connections which are all ok. Little red light shows on magnetic plug, instead of usual green.

    If you are seeing a Red LED, you may have a faulty MagSafe Adapter.
    I remember reading that the orange light is produced by a combination of a Red and Green LED. If that's the case, It seems that the adapter isn't lighting the green LED properly at that time.
    I would suggest you seek service with your nearest Genius Bar (Apple Retail Store) or Apple Authorised Service Provider as they have access to diagnostics which may assist in isolating any hardware issues you may be experiencing.
    Cheers.

  • Macbook pro retina battery won't charge fully

    Hello,
    Im not sure why but my 1 year old macbook pro retina 15inch won't fully charge. It gets to a charge between 75% and 88% and it will at that point stop charging.
    I have attached an image below that shows how the battery has stopped charging. I have taken very good care of this laptop and am very surprised to see such an issue.
    Thanks,
    FF

    Have you tried resetting SMC?
      Reset SMC.     http://support.apple.com/kb/HT3964
      Choose the appropriate method.
      "Resetting SMC on portables with a battery you should not remove on your own".
    Best.

  • Macbook Pro Retina Trackpad scrolls wrong way

    IR and yellow screen issues aside !...
    my new macbook pro retina (with Mountain Lion already installed) has an issue with scrolling. It came with 'reverse' scrolling i.e. moving your fingers down the trackpad makes the screen move upwards and vice-versa. I find this confusing so I went to the system prefs to change it. Under the 'Scroll and Zoom' tab the first option is 'Scroll direction: natural - content tracks finger movement'. This is what I wanted. But curiously, this option was already checked, and giving me the reverse scroll direction! I unchecked it, so technically I should now have the reverse direction, but then I had the natural direction?!
    Ok, so it's not so much of a problem, as I can change the direction. But obviously it is the wrong way around. Just wondered if anyone else had discovered this on their MBPr and if so, can it be corrected?
    Thanks!

    Un check that setting. What Apple thinks is Natural is Backwards from what every other person in the world thinks and Knows it is.

  • Macbook pro retina 15 won't sleep, fan runs hard

    Late 2013 Macbook Pro Retina 15" will not sleep when I close the cover. When I return to it, the fan is running full blast. This has happened every so often ever since it was new and is now happening again. All apps are closed.

    Try an SMC reset. Follow the method "for a battery you should not remove yourself."
    http://support.apple.com/kb/ht3964

  • My macbook pro retina trackpad wont work...

    Two week old macbook book pro with retina.. all of a sudden I cant click on my trackpad and my external mouse (usb wireless microsoft) cant right click either.. was working fine for about a week and suddenly stopped.. Im having no trouble with the left click but nothing with the right.. looking for help, thanks

    The mouse I can't help, but if the trackpad won't physically click when pressed, it means some debris got stuck between the trackpad itself and the surrounding aluminum case. There is a minuscule gap all around and if a crumb, a large speck of dirt, etc., got lodged in there, will prevent it from returning to its unpressed "up" state.
    Take a strong lamp and carefully examine it. If it is the case, a blast or two from one of those "compressed air" duster cans may do the trick of dislodging the contaminant and restoring functionality. Try pressing down firmly while blowing.
    Or take it back to the Store and hope the Geniuses aren't too cranky and don't brush you off with a "cosmetic or user induced defect, not covered" lame excuse.

  • MacBook Pro retina trackpad not working

    I purchased a MacBook pro with retina display two days ago and today the trackpad is not working. The mouse will not move or click. Everything else appears to be working correctly. I am using the 15" model if that makes any difference. Please let me know if there is something simple I am missing as I am a new Mac user and have minimal experience with these computers

    Any hardware related issues should be brought to the attention of Apple.
    A Mac can be returned within 14 days of purchase.
    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Best.

  • Macbook pro retina display won't wake on windows 8.1

    Hi,
    I have installed windows 8.1 on my new Macbook Pro with retina with using bootcamp no problem there only issue is after my laptop goes to sleep it won’t wake up. It seems that the issue is with the display driver or something related to it because even when only display is off I have the same problem.

    I am aware there are symbols. My technical issue is the MagSafe2 adapter. What people typically do is connect their laptops to the wall when they're battery dies off. No biggie. I can attach it to the outlet. Well, when I connect the adapter to the outlet, nothing happens. Nothing happens at home, at Starbucks, at McDonalds, at other people's home.
    When I brought this up with technical support in August when I bought it, technical support person said I might have issues with my electrical wiring at home. I've never had issues with electrical wiring at home because my other Apple products work fine when connected to the outlet. My July 2011 MacBook Pro charged without a hitch.
    And I was able to charge my Retina MBP only at night or very early in the morning.
    But this weekend, I couldn't charge it at all. I'm starting to think it might be the MagSafe2 adapter problem.
    I feel rather ridiculous buying the highest-end of the 15 inch Retina MBP. It cost me over $3000. Right now I'm working with my 5 year old Hewlett Packard laptop. At least my HP works, which can't be said about this top-of-the line Apple product.
    Probably explains why Apple stocks are falling. At $3000 I shouldn't be having these type of problems.
    Sheeeesh!!!

  • Macbook Pro Retina Trackpad shoots down and left

    I bought my MacBook Pro less than 90 days ago. OS X Yosemite. I thought that the trackpad issue (it shoots down and left whenever it feels like it) was due to sensitivity...or perhaps my fingers/hand may be too close to the pad. So I turned all trackpad options off except for the double click and scroll. I also turned off devices that could be interfering with the Macbook - or removed them from the vicinity of my machine. I turned off bluetooth capability.
    Still, when I'm using the trackpad...sure enough within a minute the curser swings down the to the left. 
    As I'm gamer this really ***** - I'll be playing a game and suddenly my screen is minimized and I'm scrambling to open it up again. I'll play the game for another two or three minutes and wooo...there goes my curser! Honestly, it's driving me nuts. This is a brand new machine.
    Another Mac owner suggested that I buy a mouse. I haven't used a mouse since I owned a desk top. I just want this machine to work!

    It could be connected to interference from other electronics in the immediate area.    If you think that is unlikely and you have access to an authorised Apple outlet or store it would be best to take it back and have them sort it.   It is under warranty so should cost nothing.

  • Macbook Pro Retina trackpad doesnt click

    I have only had my MBP retina for just under 2 weeks and the trackpad has gone a little weird. When i press down on the trackpad on the left side to click on something, it makes a distinct 'click' noise which is normal. But on the right side of the trackpad it doesnt do this. you cant press it down at all. It still presses something on the screen. I know it something really small but it is really annoying.
    Has anyone had this problem before? I really dont want to take it back to the store as it took me 3 whole days to install adobe suite software and orgaise all my files
    Thanks

    Mine is from December 2012. ANd i had just now the same, no click sound on right click op pad.
    What i just did and it helped, and yes i do travel with it so the reason it happened that the thin chassis was bend a bit. I am calling apple bout this. But i took the left and right corner (front) and bend it slightly down. Put the machine on your knee and push gently!!! GENTLY!!!!! down on the right front and right left corner. I guess the chassis in the middle was now slightly bend back and the clicking sound and the functionalty is back in the pad.
    WEIRD SOLUTION, I KNOW! But it helped.... But best, call apple and swop....

  • My macbook pro retina 13inch won't recognize my external drive (LaCie 1TB  porsche design)

    Hello,
    I've had this drive for about 8 months and it's always worked fine. But when i connect it now to my macbook it won't show up anywhere, not with disk utility system profiler, nothing. However it does turn, i can hear and feel it spinning. Also when i connect to a windows it does show up. So I checked if it was the usbport of my macbook but when connecting my ipod there was no problem.
    Any ideas?
    Thx!!

    Hello valleke92,
    It sounds like you are unable to see your external HDD when you plug it in via USB. I would use the troubleshooting from the following article named:
    USB and FireWire Quick Assist
    http://support.apple.com/kb/ht1151
    Check the connections
    If you're using a cable, make sure that both ends of the cable are properly and securely connected to your device and Mac. Try unplugging your device and then plugging it back in. If you're connecting a FireWire device, make sure that the cable is no more than 15 feet (4.5 meters) long. If you're connecting a USB device, make sure that the cable is no more than 16 feet long. If you're making a direct connection, make sure that the device's connector is fully seated in your computer's port. If your device also connects to a power outlet, make sure it has power.
    Check the system requirements
    Check your device's documentation or packaging again, or go to the manufacturer's website, to verify that your Mac meets the minimum system requirements to use the device.
    Check your device's power
    If the device has a power switch, make sure it is on. Try turning your device off and then on again.  Some devices require more power that the bus supplies. If your device came with an external power adapter, always connect it to a power source in for the best performance from your device.
    Restart your Mac
    Sometimes a simple restart can resolve issues. From the Apple menu, choose Restart to restart your computer. Once your Mac is finished starting up, test your device again.
    Check the software
    See if a newer version of software is available for your device if it requires software. Visit the product manufacturer's website.
    Check your device's power
    Make sure that your device is on if it has a power switch; try turning your device off and then on again.
    Try a different port and cable
    Connect your device to a different USB or FireWire port on your Mac. If you connected your device to a USB or FireWire hub or to a port on another USB or FireWire device that's connected to your Mac (known as daisy chaining), connect your device directly to a port on your computer. Some devices need to draw power from a USB or FireWire port to work; if you connect a device to a non-powered hub (one that isn't plugged in to a power source) or to a low-power port (such as the one on your USB keyboard), it may not work. If you have another known-good cable, try swapping the cable to see if that works. If it does, you should replace the problematic cable.
    There is additional troubleshooting in the article if you need it, but it should all work you towards a resolution.
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • 10.8.4 MacBook Pro Retina 15" won't complete installation

    Hello I've tried repeatedly to install 10.8.4 from 10.8.3 normally these updates have been error free and straight forward, however this time the restart begins and it will say wait for about 5-6 mins and then an error message consistently says "an unexpected error has occured, please restart your computer" not once has it been different or ever completed. I've tried repairing the disk to no avail.
    Does anyone have anyone suggestions?
    its been plugged in everytime with 100% battery as well.

    Give this a try:
    Repair the Hard Drive and Permissions - Lion/Mountain Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
    After this is completed download and install 10.8.4 Mountain Lion Update v10.8.4 (Combo).

  • Macbook Pro Retina trackpad help.

    Hi I just got my mbpr 15'' ( 2013 model) probably less than a month ago and I must say I love it. However lately the track pad has been erractic and jumping here and there, right clicking when you click the left side, sometimes left clicking when you hit the right side, and not moving in mid mouse swipe wh en your finger trails across it. I'm not sure if it's driver related. But I doubt it. Especially a problem when clicking left to grab a scroll ( like on the side of a webpage) to bring it up or down, it might right click on it's own.
    I want to see if anybody else has ts issue or if there's a driver fix. I live an hour away from a Mac store and will go if I have to though.

    @ Linc Davis can you please answer my question? https://discussions.apple.com/message/22007498#22007498

Maybe you are looking for