MacBook Pro Retina USB 2.0 devices not working in right side USB port
4 days ago I bought MacBook Pro Retina 15".
When I plug USB 2.0 device to right side USB port, it does not work. OSX does not recognize it, iPhone does not charge, and so.
When I plug the same USB 2.0 device to left side USB port, it works.
When I plug USB 3.0 device to left or right side USB ports, it works without a problem.
Does anyone have this same issue? How did you resolve it?
I have a similar issue with a 13" Retina. Both my ports work OK for most USB devices but the right one won't work with a USB external HD (Time Machine backup). Very consistant.
Similar Messages
-
Just installed Office 2011 on my MacBook Pro Retina and now Safari does not work
Just installed Micro Office 2011 on my 13" MacBook Retina and now Safari is not working correctly. Pages load very slowly or not at all.
Any idea of what's wrong?
ThanksPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Cannot display hd video from MacBook pro via hdmi on my Samsung hg tv. Says wrong type of protection for drm or words to that effect. This is a big pain
Maybe to do with HDCP?
http://en.wikipedia.org/wiki/HDCP -
MacBook Pro Late 2011 : Optical Disk Drive not working?
MacBook Pro Late 2011 : Optical Disk Drive not working?
When i try to a put in a cd or dvd; it rejects it automatically within 10-15 seconds.
I have resetted SMC and PRAM; no chages.
Don't know what to do. Please help.
Thank you.Clean the heads.
check to see if it is under warranty.
buy external DVD/CD rw -
When I connect iPad to Macbook Pro through USB Port or even charge my iPad via the apple adapter, it has no response at all. I can only charge my iPad when I totally shut off the iPad. Pls advise.
Well ... the charger is the original charger and just checked and confirmed it is a 5.1V charger. How come? Next is why when i connect my iPad via original usb cable, no response from macbook pro? used to sync with iTunes now totally dead.
-
Macbook Pro Retina 15, Stop bluetooth device during file I/O on Bootcamp Windows7
Hi.
My Macbook pro Retina 15, Stop magic mouse & apple bluetooth keyboard during some file copy local folder or usb storege or nas on bootcamp windows7 pro 64bit.
I called apple korea. but they don't have answers. also It base on bootcamp windows, they can't support me
It only occure on my macbook pro retina on bootcamp. only bluetooth devices not own keyboard or touchpad.
My iMac(2009late) does not problem.
Yesterday I clean setup bootcamp again, It still problem.
I just guess some bootcamp driver problem at ssd or bluethooth. Mac OS also OK.
First time I got new ratina, no problem. nothing to chaged. just update collectly.
Anybody help or same problem here?
ThanksI should point out, this happens with/without peripherals attached.. ILOK dongle was disconnected at the time of crash. I will however check for updates..
I have found somthing interesting tho - as it's out of warranty I downloaded a fan controller and forced the fans to full speed... The MacBook played video for hours, no problems. I believe this is a overheating issue because they fans just do to turn spin fast enough without being forced... Or it could be dust?
I'm going to have Genius Bar clean it out if the will?.,. -
Late 2011 MacBook Pro; one USB port not recognising anything
Hi,
I've had my MacBook Pro since January 2012, so I believe it is the late 2011 13" model. I'm currently running OSX 10.9 although the problem I've been having has been going on around 3 or 4 months, I think I had OSX 10.7 installed when the problem started.
One of the USB ports on my Mac (the one on the left when looking at them face on) is not recognising my external hard drives, or recognising/charging my iPhone when plugged into the USB. The other USB slot works fine and recognises external hard drives, however when I insert the hard drive into the faulty USB input, although the hard drive lights up and starts whirring as if it is ready to start functioning, it does not appear under the 'Devices' tab of the Finder screen, but does appear and function when using the other port.
Similarly, when I plug my iPhone 5 into the faulty port it is not recognised/does not start charging, however if I leave it running and come back later I often have at least a level of increased battery life which suggests that it does intermittently charge from time to time, and again it functions normally when using the fully functional port.
I've tried the NVRAM reset as I have read in another post but to no avail. Is this likely to be a mechanical fault over a software problem, and if so what could be wrong with it?
Thanks for the help in advance.thank you shootist, at least now I know the problem is as serious as I dreaded, but will not loose hope waiting for a miracle and the port works again
-
Hello community,
If i try to play a iTunes purchased movie on may Macbook Pro 15 Retina, a Error message comes up "HDCP not supported". I try to run it on the notebook screen, I have not plugged in any external device (monitor, beamer..).
Full Error message in german:
Der gewählte Film kann auf dem angeschlossenen Bildschirm nicht wiedergegeben werden.
Dieser Film kann nur auf Bildschirmen wiedergegeben werden, die HDCP (High-bandwidth Digital Content Protection) unterstützen.
Any ideas?I had this same problem. What worked for me- not sure which one did it, but I went to System Preferences-Displays, and I turned off "Show mirroring options in the menu bar when available" and I also changed my resolution from "Best for retina display" to scaled "More Space". The other scaling options seemed to do similar.
-
Macbook Pro 15" USB PORT DOESN'T RECOGNIZE ANY DEVICE.
I got my macbook pro 15" for about 1 year and 2 weeks ago, when I turned on my macbook and put my mouse ( Death Adder) into the USB PORT, my macbook DOESN'T RECOGNIZE IT. There are 2 usb ports on my macbook, I tried both port and there was only one port work correctly, the other one didn't work at all, I also tried to put my memory stick, external hard drive, vodafone 3g usb, ipod,....into that USB PORT but non of them worked. Is there any one here have the same problem???? Can you guy help me please. I stay quite far away from Apple Store so it is hard to bring it to repair. I tried to reset SMC, Update Software,...but still not work...HELP ME PLEASE...
I can't fault your troubleshooting. Sounds like a bad port.
Home remedies are limited. You can grab a magnifier and shine a flashlight in there. If you see any foreign material, use a toothpick or other non-conductive tool to extract it. If you can, give it a good blast of (dry, canned) compressed air to blow any particles loose.
Sometimes you can trick a flaky USB port into working at least intermittently by plugging in an extension cable or right-angle connector. Play with a device that lights up so it's easy to see whether it's working.
Take a hard look inside the connectors at the end of your Death Adder and other frequently-used devices. If you see any corrosion or bent pins, that's what damaged your USB port.
If the port requires physical repair, it's best to use Apple or an authorized dealer because if they make things worse while trying to fix it, they have to make it right. Joe's Appliance isn't similarly accountable.
If you need more USB ports, ExpressCard to USB adapters are dirt cheap.
Good luck. -
My Macbook Pro Retina's serial number does not show up on Apple's warranty check page?
My Macbook Pro which I bought around 2 weeks ago doesn't show up in Apple's warranty check website it just says:
"We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.'"
Currently I do not have any problem with the machine. But I always like to check the warranty in any product when I buy it and it got my attention what is said. An important detail is that I bought it from an Apple Authorized Reseller. I have try also registering from webpage to register my devices and this showed up: We're sorry, but this serial number is either invalid or it is for Apple software or accessories. If you are trying to register Apple hardware other than an accessory, please check your information and try again.Firstly, is your Macbook Pro a new one. The apple registration site is now closed and the details are usually sent to Apple via the sales slip or seller. Have you checked to see if the serial number on the machine itself matches that number you provided to Apple?
At this busy busy time of the year you should also expect delays but in the event the situation continues you will need to get on to Apple Support. Can't tell where your location is so go via ...
Contact Apple for support and service
find your national flag and proceed from there. -
My MacBook Pro's USB ports will not work. Is there anything I can do to fix this?
I bought it in late May of '12. The USB ports stopped working a couple of months after I bought the computer. I did not spill anything on it or drop it. I went in and had them fix it and they worked for about a month. They will work occasionally and it takes me removing and entering the USB connector multiple times before it recognizes that anything is there. The computer is no longer under warranty and I don't want to have to pay a bunch of money to have it fixed. Is there anything that I can do to fix this or am I going to have to have someone else do it.
Maybe a PRAM reset will work:
http://support.apple.com/kb/ht1379
If there is no change, bring the MBP to an Apple store genius bar for a free evaluation. Bring the recalcitrant devices with you. This should at least determine exactly where the fault lies, with the MBP or the externals. Any repair costs quoted you may accept or reject.
Ciao. -
Brand new Macbook pro one USB port stopped working
Brand new Macbook Pro 15 with Retina display. One of the USB ports stopped working after 24hours.
Serial Port Configuration and Port definition is reset by
NVRAM http://support.apple.com/kb/ht1379
If no good I would return the machine ASAP:
Genius reservation http://www.apple.com/retail/geniusbar/
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do -
Dropped MacBook Pro retina display and screen won't work
I accidental just dropped my MacBook Pro with retina display on its left side from about 2 feet. There doesn't appear to be any external damage except for the screen which is just white with some black on the left side. I can change the brightness and everything else appears to work. Any ideas on how to fix it or how much it would cost to repair. Thanks
Oh dear
Call your local Apple Store to get a quote for a repair.
And check your home insurance to see if it's covered (it might be if you have accidental damage cover and you dropped it at home).
If you're not ready or able to afford a repair or replacement, you might be able to keep using your MBP if you connect it to an external display.
I don't know how important portability is for you, but if you would normally only use your MBP in one or two specific places (eg home and work), you could set up one external display in each location.
Good luck! -
MacBook Pro running amazingly slow (formatting DID not work)
I own a MacBook Pro with OS X installed on it, and it suddenly started running very slow.
It happened literally overnight. One day it was working, the next morning it wasnt. I tried formatting the hard drive via the disk utility when starting the MacBook, but it didnt work. I also tried to delete my Windows partition, but it didnt allow me (though I dont believe that is a problem, since the last time I used it was over a year ago).
Anybody has any ideas?
Thanks for your help,
Andre.Suggestions of Things You Can Do To Help A Slow Computer
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
Macbook Pro 2011 DVI HDMI out does not work with TV when the power cable is connected
My Macbook Pro (Early 2011) DVI HDMI out does not work with TV when the power cable is connected. If get the blue screen and then can use the macbook but nothing is displayed on the TV. If i go into display I can see that there are two screens but nothing displayed on the TV. If i take the power cable out at this point the TV shows the second desktop as expected. If i then reconnect the cable, the screen flickers, as though it is being affected by the power cable, and the screen goes blank on the TV. Only if i remove the DVI cable do i get the blue screen again. If i remove the power cable and reconnect it will do it every single time, so i cannot see it being a TV issue or a minor glitch.
I have had this working previously but at the minute it seems to not be playing ball....any thoughts
Thanks
DanBUMP
Any ideas?
Maybe you are looking for
-
How can I view the backup folders in "text format" does anyone know the software I would have to have to do this?
-
Please help idk how to remove credit information the "none" selection is gone now ios7 plz help
-
What's up with the InDesign tab ruler staying on desktop when you go to another application...any on
When I am working in InDesign using the tab ruler, then go to another program, whether its an option-click to hide InDesign or clicking on another program's window, either way the tab ruler stays up while all of InDesign's and its pallets and art bo
-
Boyer Moore - Stuck with logic
I am going to try and attempt the boyer moore algorithm but am really stcuk with the logic Say we have a search pattern of xyz and we want to find it in the domain - abcdefghijklmnopqrstuvwxyz It will look at the 3rd charachter and try and match it w
-
I have a custom page with a query Bean and have Simple, Advanced and View Panels enabled. My Search functionality works great, very fast. However, when I save a search... any search... no matter how small the resultset...When I go into the views pane