MacBook Pro Retina Wireless Connection problem

I recently purchased a MacBook Pro Retina (late 2013) w AC wireless capability, and I have not been able to connect to my wireless network at work. Other computers, including my previous MacBook Pro (mid 2008) and my iPad 3 are able to connect to the work network without problems and I have no problems connecting my new MBP to my home or other networks. I have Windows 8 on a Boot Camp partition, and when my MBP is booted under windows, it still does not connect. My MBP is running OS X 10.9.4. My work wireless network uses a Linksys Wireless G Access Point model WAP54G v.2. Rebooting the router does not help. When my MBP tries to connect to the work wireless network, the status in Network Preferences says "Wi-Fi has the self-assigned IP address 169.254.216.147 and will not be able to connect to the Internet." Any help or suggestions would be greatly appreciated.

Hi Jackso,
Welcome to the Apple Support Communities!
For troubleshooting a self-assigned IP address, I would suggest reading over and using the following article as a reference and resource.
Internet connection does not work with an IP address space of 169.254.xxx.xxx from ISP, router, or manual configuration
http://support.apple.com/kb/TS3798
Have a great day,
Joe

Similar Messages

I cannot get my Macbook Pro retina to connect to my BT Home hub.

Hi,
I cannot get my Macbook Pro Retina to connect to my BT homehub either wirelessly or through ethernet using the thunderbolt adaptor. I know that this is a problem with my IP address as in Network Settings it tells me that
'Thunderbolt Ethernet has a self-assigned IP address and will not be able to connect to the Internet.'
I know that my internet connection is fine as I can plug the ethernet cable back into my PC and it works fine. Also, my phone and ipad connect wirelessly just fine.
Bt have told me to contact Apple, but I can't get hold of Apple till tomorrow.
Amyone know how to overcome this?
I did also find my IP address and enter it manually, at which point netwrok settings showed my ethernet connection as green and connected, but it still wasn't working.
Thanks

Same for wifi. I have put in my IP address manually for the wifi network and it has gone green and connects to the hub, but gives me an exclamation mark on the wifi bar and still doesnt connect to the internet.
I am writing this whilst connected to the internet on the same laptop but connected to BTFON which is a really slow public network I have access to as a BT customer.

MacBook Pro Retina stopped connecting to my wifi. But all other devices still work on it.

My MacBook Pro Retina stopped connecting to my wifi. But all my other devices still work on the wifi. I can connect to wifi on the MacBook through my personal hotspot on my iPhone 4S. I have not changed any settings on my wifi network, and I have not changed any wifi settings on my MacBook. Please help!

Care to share which OS you are using?
Have you read for possible solutions over in the "More Like This" thread over here?----------------------->
Change your router channel number. Most times this works & is all you have to do.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.

MacBook Pro Retina 13' HDMI Problem

Hi all,
Two weeks ago I discovered a problem with the HDMI output on my external monitor (LG IPS 234) when connected to a MacBook Pro Retina 13'. The monitor wasn't able to display greyscale information. E.g. the underlying greyscales of a Google preview search suggestion when hovering a mouse over the suggestions. Also the whole monitor display looked washed out and fuzzy. I thought it would be a problem with the monitor, so I hauled it back to the store. We checked the monitor with a MBPR 15' and everything was fine (screens not in sync - important see below). I started thinking the new 13' MBPR might be the issue. But before leaving the store and blaming my MBPR 13' we checked out another 13' MBPR and (supprise!) the same effect again. To double check we tried another external monitor from Samsung (ok, I know if Samsung is not working with an Apple MBPR...). But seriously... The same effect again.
I contacted the Apple support and after discussing this with the 1st level (with little helpful tips ... SMB reset etc.) I was forwarded to the 2nd level. The guy wasn't able to help me either. He blamed my monitor and that it might need a firmware update. The problem could be linked with some incompatible HDCP. But a firmware update can only be done by the monitor vendor or a service partner and LG doesn't even indicate that this is possible at all.
Now my question is, does anybody else experience problems with external IPS displays and the MBPR 13'?
As I said, we tested it with 2 different MBPR 13' and 2 monitors from different vendors. In each combination the same problem. Always the same effect. For me this is an indication that there might be a bigger problem under the surface.
Kird
PS: a friend with a MPBR 15' has the same effect but only when the internal and the external IPS monitor is in sync
PS: the Apple 2nd level support promised me to give me a call regarding further steps to solve the problem (with a fixed date on Monday this week) ... They never called... Poor service Apple!

Hello Daniel,
I gave Apple a call last week and asked for a feedback on my ticket. The guy I talked to at least tried to help me with the issue. In the meantime since my last attempt to receive something from Apple nothing has happened on the issue. Surprise! So we started from 0 again... Ok... Bought in customer with a decent pain level...
I received some test tools from the guy that I ran on the MPPR creating an encrypted file (...yes I can imagine what you think and I can assure you I had similar thoughts...) and mailed this stuff back to Apple. Now that they have insight of my whole digital live (ok I distend it a bit, but in reply to my question what's all included in this file the guy mentioned something like "don't worry only technical stuff..." Ah yea... That's why it is encrypted... You might find an info about a malfunction in the HDMI inside... very confident... Ok... What you all do for a chance of solving an HDMI problem).
So the current status is: Apple engineers are spending nights in the office to dig into whatever this tools squeezed out of my innocent MacBook. You see I have reached a state where I am slowly drifting into sarcasm ;-)
The guy mentioned there might ! be a patch coming with the next release if Apple finds the issue important enough ! and ! enough other customers have the problem as well. And on this I am not kidding. That's what he said.
Hmm... Will 3 customers be enough? I doubt it... We'll find out with the next release. Maybe we can increase the complains from release to release and empirically estimate when Apple starts taking customers seriously.
My personal guess is that they will dismount the HDMI port and send us an aluminum plug that fits perfectly in the hole. I have a flashback... There was once an issue with an antenna and they offered a piece of plastic to...
I am getting carried away so I better stop now :-) and return to my wine
Let's stay in touch if you find out something on the GB
Kird

Macbook Pro Retina 2014 HDMI problems

Hi,
I'm new to the Mac world, so please forgive me if I'm overlooking the obvious. I'm trying to connect my new 2014 Macbook Pro Retina to my VGA monitor via a HDMI adaptor. I've used this adaptor without problems on my Lenovo laptop running Ubuntu. However, when I connect it to the Mac, the Macbook display flashes, sometimes I see the display preferences and it correctly identifies the monitor, an old Acer wide-screen, flash up and it flicks between various resolutions and preference options; other times it just flashes and then goes blank (the only way I know to get back from the blank screen is to turn it off and on again). Other times it just flashes and then does nothing, certainly in display preferences I don't see the other monitor and the other monitor is blank.
I know the cable and monitor work, I can understand their being a resolution problem, the monitor is way less capable than the retina screen. So, is there any way to tell the Mac to use extended mode instead of mirror mode from the start?
Can I basically set-up the monitor and then plug it in, so it doesn't have to try and auto detect everything and have a heart attack?
Also, it seems like all the failed attempts have stopped the Mac even trying to figure out what to do. I have deleted the plist files, which I assume are the configuration files so it will try and figure out what to do again, but it just seems to have now succumbed to the fact it doesn't want to work with it.
Any suggestions, very much appreciated.
Thanks,
Paul

Thanks for the suggestion, unfortunately the monitor is not available to be selected under Display > Colour. When I have the display properties open, it does flash up a new window with the correct monitor and various resolution settings, but it is not possible to select one or do anything as the display keeps flashing and the cursor keeps jumping to the top left of the screen, then everything goes blank.
The HDMI to VGA adaptor that I use is a CAMAC (not the best in the world I'm sure but has worked solidly with my Lenovo laptop and Unbuntu).
The monitor I'm trying to connect to is a Acer AL1916W (again not a great monitor but has worked flawlessly with every over computer connected to it including the Lenovo with the HDMI adaptor).
The Mac is defiantly recognising the monitor, it just can't seem to decide what to do with it, flashing up display property windows and swapping between settings before giving up and everything goes blank.
Any other suggestions very much appreciated.

MacBook Pro Retina Wont Connect back to Monitor

Hey Everyone,
I have a MacBook Pro Retina Early 2013 15in that is running OS X Yosemite - 10.10.2 - Graphics Card: NVIDIA GeForce GT 650M 1024 MB
At Work for the past 1.5 years i have been connecting to a Dell Monitor via a DVI to HDMI Cable to use as my primary screen and have never had any issues. During the day I often present on the projector in the BoardRoom a Dell 4610X using a direct HDMI cable.
The issue: Ever since I have updated my laptop to Yosemite, every time i connect my macbook to my monitor after its been connected to the projector it will no longer connect. The monitor will recognize that there is something connected but it wont show anything. Even if i try another display in the office the same thing happens. The issue will always resolve if i restart the computer.
Recently I had an issue with the Logic Board and it was replaced by an Apple Certified repair shop. This issue was happening even before the logic board was replaced and it is still having the same issues now, so I don't believe its an hardware issue.
Although this issue is not critical, its a nuisance to re-start my laptop each time i get back to my desk after a meeting in the boardroom...
I would high appreciate some help on this!!
Thanks in Advance

Something else to check ..
Open System Preferences > Network then select the Wi-Fi tab.
Drag the school wi fi network name to the top of the list.
You can open System Preferrences by clicking the System Preferences icon in your Dock
Or click System Preferences from your Apple menu icon top left in your screen.
Or, from your Applications folder.
message edited by; cs

Macbook Pro Retina wont connect to college wifi

I just recently purchased a new macbook pro retina and was really excited to use it at school and for classes. Well at my school when you select the network, it will connec to it, and once it connects a popup window will come up in your browswer and you will type in a username and password. once you do this you can use the internet. Well i try to connect with my laptop and it wont bring up the popup window and will just show an ! over the wifi signal display. When i open network preferences it says its connected, but i can access the internet. the IT guy at my school tried for hours, and get get it (although he didnt know much about macs) and i cant seem to get it either. Can anymore help me?

Something else to check ..
Open System Preferences > Network then select the Wi-Fi tab.
Drag the school wi fi network name to the top of the list.
You can open System Preferrences by clicking the System Preferences icon in your Dock
Or click System Preferences from your Apple menu icon top left in your screen.
Or, from your Applications folder.
message edited by; cs

Jaybird headphones and Macbook Pro Retina bluetooth connectivity issues

I recently purchased the Jaybird Bluebuds X Premium headphones and for awhile it would connect to my new Macbook Pro Retina 15'' via bluetooth, but now it doesn't anymore. The headphones connect just fine to my phone (iPhone 4S), and other Macbook Pros (not retina), but they do not connect to other Macbook Pro Retinas. I was wondering if this was a connectivity issue with Macbook Pro Retinas and if so how can I get around it to connect the headphones again?
Thanks

Hey there LongHorn16,
It sounds like your Bluetooth headphones aren't working with this one computer, but there is no issue with other devices that you have. I would start with these 2 steps from the following article:
Restart your computer
Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
Reset your Bluetooth device
Try turning your device off and then on again. If that doesn't resolve the issue, see if you can reset your device—refer to the documentation that came with your device for instructions.
Bluetooth Quick Assist
http://support.apple.com/kb/HT1153
If it still doesn't work, then I would next use this article to remove the device:
Bluetooth: How to Delete a Paired Device
http://support.apple.com/kb/TA27116
Then restart your computer and pair it again:
OS X Lion: Set up a Bluetooth device
http://support.apple.com/kb/PH3647
Thank you for using Apple Support Communities.
Cheers,
Sterling

Macbook pro retina ghost image problem

I have heard about the burn-in problem on macbook pro retina display especially on LG screen. After I got my macbook retina for 3 months, the ghost image problem become really really unacceptable. After 4~5mins, the image on screen will burn in obviously for quite a long time. IT IS VERY OBVIOUS!! So I drop by apple store and find a genius, he did a persistence test on my macbook. The test is under a very low brightness, and I can not even know how he was operating. After 6 minutes, he said there is no burn-in problem. He explained that, if my macbook pass the test, it means my screen is within inspection. But I can tell if this screen is good, APPLE you should take a look at your inspection and change it RIGHT NOW. Everyone of my friend who have seen the problem on my screen says it is unacceptabe, how can it be within inspection? If anyone need a photo of that, i will provide.

MoonnooM wrote:
I have made an applecare call appointment. I'll post the result after I make the call. Thank you.
Good work...
Back-up all your data.
If they replace your MacBookPro, you can avoid a service charge for runniing the back-up for you.

NEW MacBook Pro Retina cracking sound problem

I recently bought a MacBook Pro Retina after using a MacBook Pro for a year. From Day One my MacBook Pro Retina makes a cracking sound from the body on the right side. not acceptable from such a expensive machine. Apple would not replace it! Now I don't know what to expect, but I never expected this. Laptops worth 400bucks are not this cracky. After browsing through i see im not the only one with this problem. The local apple service center said they have checked it everything is fine and it is not damaged, it was a manufacturers defect. Why should I be the victim here?

Resetting the NVRAM/PRAM didn't work. The crackling sound is especially bad around the 4:00 mark in the following Killzone Shadow Fall preview:
http://www.engadget.com/2013/02/20/watch-the-ps4s-killzone-shadow-fall-shared-di rect-from-the-con/
Several songs in the iTunes store, when previewing, also have the same crackling issue.
I'm just glad it's not crackling for every single video or song, at the very least.

Macbook pro retina 13 battery problem?

Hello, I have macbook pro retina 13 with opened firefox and installed Sophos antivirus.
The battery at 80% says that 5 hours remain. Is that normal? The battery has 3 cycles.
Thanks

No, it's not normal to install Sophos antivirus. Uninstall it: you're MacBook will thank you for it.

How can I fix my MacBook Pro losing wireless connectivity with Epson Stylus NX625 printer. It will work once and then I get an error saying the printer is not connected.

I can connect to my Epson Stylus NX625 through my wireless network and print a page or two, but then the next time I go to print it says that the printer is not connected. Any fixes? I have tried deleting the printer and re-adding it to my MacBook Pro OS X version 10.9.4, but sometimes it doesn't even find it, and other times it says it is connected, but when I go to print it says not connected. Very frustrated. I have also installed the latest drivers, etc.
What now?

Your computer is going to run hot while playing CPU/GPU intensive games - it should heat up and the fans should be noticably loud. As to why it's 'crashing' - can you post a kernel panic log? You may have some third-party kexts that are causing the problems.
Clinton

Lexar USB plugged into Macbook Pro stops wireless connection from working

Just purchased a Macbook Pro recently. Noticed today that when a USB stick was plugged in (Lexar 32 GB USB 3.0) was plugged in, the wireless networking could not connect to any network services.
Finder kept trying to get to the network storage and failing or timing out. Time Machine failed to reach the server.
Unplugging the USB stick fixed the problem.
Anyone seen this before?
Chris

Thanks again for your help Rod!
One of the first things I tried was different combinations of devices to see if it may have been the device just not powering up. The main device I use is an official Apple wired keyboard, because at home I connect my MBP to my monitor and use a separate keyboard and mouse. I have tried other devices too with the same result, they only work when the dock is connected. I have tried connecting my iPhone via USB cable, i have a 16GB SanDisk Cruzer flash drive, which only lights up if the dock is connected, and I have a 4 port USB hub with a power LED on it, which again only lights up when the dock is connected.
I looked in system profiler, and it says the USB ports are there, but doesn't recognise any devices plugged in, other than the dock. However, when the dock is plugged in, for example, it recognises the Apple keyboard in the other port.
I took two screen shots, one of system profiler without the dock plugged in (USB keyboard still plugged in but not showing up), and another of when I plugged the dock in.
Without Dock:
With Dock:
It might be worth pointing out that the HDD dock has two USB ports on it, which is what is highlighted in the second pic.
I have also tried rebooting the computer with devices already attached but with the same result again. I've tried booting it with the dock and the keyboard attached, with just the keyboard, with just the dock, but either way unless the dock is connected, nothing else will work via USB.
I just want to say thanks again Rod, it's very kind of you to spend your time trying to help me, and it is really appreciated!
I'm going to contact Apple support shortly and see if they can offer a solution, or see if I can send it in for repair, which I am reluctant to do seeing as it's my only computer
Cheers!
Gav

Would restoring a MacBook Pro (non-Retina) with a MacBook Pro (Retina) backup cause problems?

I have a Retina MacBook Pro and I recently bought a non-Retina MacBook Pro. I wanted to have all my files and settings from my old MacBook on my new one so I backed up the Retina one using time machine and I used that backup to set up my new MacBook. Will doing this cause any problems to the system?
Thanks,
CK
P.S. I have been experiencing some issues with wifi (it drops the connection often) and I am not sure if that is related.

It should not. Read this:
http://pondini.org/OSX/Setup.html
Ciao.

MacBook Pro's wireless connectivity with ZTE 531 ADSL modem using BSNL broadband

I have tried to connect macbook pro with BSNL broadband internet connection using ZTE 531 ADSL modem. The connection using both wireless mode and ethernet mode failed repeatedly. Using the same modem, I am able to connect to internet through my Sony Viao running Windows 8 and HP630 running ubuntu (both in wireless mode and ethernet mode). I have tried the 'assist me->diagnostics' option in Macbook's network diagnostics. The first 4 indicators are green, but the remaining 2 (ISP and server) remains yellow. Repeated attempts were made by restarting the modem.
Surprisingly, the Macbook works fine with a newly purchased Dlink N150 ADSL2 modem. I have used the same WIFI settings ( as in the ZTE modem) in Dlink modem also. What could be the reason for this ?

Hello jayan_a_r,
From what you are talking about, it seems like you have done some good troubleshooting to attempt to sort it out. Try using a different Network Location as sometimes that could be an issue when trying to access the internet. Also make sure that modem is using the recommended settings for the wireless access.
Using network locations (Mac OS X v10.6 and later)
http://support.apple.com/en-us/HT5289
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/en-us/HT4199
Regards,
-Norm G.

MacBook Pro Retina Wireless Connection problem

Similar Messages

Maybe you are looking for