Macbook pro retina wont boot

A week old laptop refuses to boot have tried everything availiable online still no luck!
Are apple skiming on quality?

Many thanks, will try and get it replaced if lucky as get back to London on the 13th of January as presently in Kenya. Was happy with my original bought last year which has worked flwlessly so picked another for my daughter, however having it die in less than ten days is a pain as gave it to her as a Christmas present.
What is the procedure when you book a genius appointment?
Are they supposed to get it working while you wait?
If they cant manage this do they replace the same machine?
Any advice is highly appreciated.
Thanks in advance

Similar Messages

  • Macbook pro (retina) wont boot - can't get to recovery

    I'm having a bizarre problem with my Macbook pro retina 15".
    I was using bootcamp/booted into windows and playing Star wars the old republic when the machine suddenly froze, then the display started going into lots of squares of multiple colours.
    When I try to boot in to OSX it freezes after the apple logo and the small cirle stops. If I try get to the recovery by pressing cmd + r the same thing happens. I've also tried using the internet recovery option, the same thing happens after it connects to my wifi etc.
    If I press alt during bootup to get to the different drives to boot from, the icons (i.e. OSX or bootcamp) are displayed but are slightly brown and look a bit distorted. If I select bootcamp and try to boot into windows the squares/distorted screen issue starts again.
    I have also tried booting from a mountain lion install usb i made - same probelm as above: freezes after apple logo.
    I've also tried resetting the PRAM/NVRAM or whatever its called.
    Does anyone have any ideas I can try as I can't call Apple care til Monday now?
    Thanks

    Nope. Your only option is to take it to an Apple Genius Bar as your system is FUBAR. More then likely a hardware problem from over heating.

  • My macbook pro retinal wont boot up

    hi
    i wanted to install windows 8 to my macbook using boot camp.
    after partition and  burn the ios image to my usb drive. just before installing my windows 8. i click on cancel during installation of windows deal to in sufficient time as i have to go to work.
    after i clicked on cancel button. mac should reboot. but now it is showing me a grey screen and after sometimes it says "insert a boot media and hit any keyto boot up."
    so i insert my windows 8 usb drive again and hit any key. the keyboard is not responding and windows is not rebooting.
    any solution to this? i do not  wan to visit apple service center as that  is too troublesome.
    i searched online, they said press and hold on "option key" allow me to boot bak to mac.
    i will try tat when i am bak home.
    any alternative solution?
    will my data lose? i does not have a lion installation disk

    anyone noes?

  • My macbook pro retina wont recognize my external hard drive

    my macbook pro retina wont recognize my external hard drive.
    i opned the hard drive in the past on my computer and used it alot.
    one time when i took it out i forgot to eject it, and since then when ever i conect it it would never show up on my computer or ever recognize the device.
    please help me!

    For starters try a PRAM reset.
    DALE

  • MacBook Pro Retina Wont Connect back to Monitor

    Hey Everyone,
    I have a MacBook Pro Retina Early 2013 15in that is running OS X Yosemite - 10.10.2 - Graphics Card: NVIDIA GeForce GT 650M 1024 MB
    At Work for the past 1.5 years i have been connecting to a Dell Monitor via a DVI to HDMI Cable to use as my primary screen and have never had any issues. During the day I often present on the projector in the BoardRoom a Dell 4610X using a direct HDMI cable.
    The issue: Ever since I have updated my laptop to Yosemite, every time i connect my macbook to my monitor after its been connected to the projector it will no longer connect. The monitor will recognize that there is something connected but it wont show anything. Even if i try another display in the office the same thing happens. The issue will always resolve if i restart the computer.
    Recently I had an issue with the Logic Board and it was replaced by an Apple Certified repair shop. This issue was happening even before the logic board was replaced and it is still having the same issues now, so I don't believe its an hardware issue.
    Although this issue is not critical, its a nuisance to re-start my laptop each time i get back to my desk after a meeting in the boardroom...
    I would high appreciate some help on this!!
    Thanks in Advance

    Something else to check ..
    Open System Preferences > Network then select the Wi-Fi tab.
    Drag the school wi fi network name to the top of the list.
    You can open System Preferrences by clicking the System Preferences icon in your Dock
    Or click System Preferences from your Apple menu icon top left in your screen.
    Or, from your Applications folder.
    message edited by;  cs

  • Macbook Pro Retina wont connect to college wifi

    I just recently purchased a new macbook pro retina and was really excited to use it at school and for classes.  Well at my school when you select the network, it will connec to it, and once it connects a popup window will come up in your browswer and you will type in a username and password.  once you do this you can use the internet.  Well i try to connect with my laptop and it wont bring up the popup window and will just show an ! over the wifi signal display.  When i open network preferences it says its connected, but i can access the internet.  the IT guy at my school tried for hours, and get get it (although he didnt know much about macs) and i cant seem to get it either.  Can anymore help me?

    Something else to check ..
    Open System Preferences > Network then select the Wi-Fi tab.
    Drag the school wi fi network name to the top of the list.
    You can open System Preferrences by clicking the System Preferences icon in your Dock
    Or click System Preferences from your Apple menu icon top left in your screen.
    Or, from your Applications folder.
    message edited by;  cs

  • Macbook Pro Retina - Dual boot vs warranty question

    If I buy a brand new Macbook Pro Retina, and half its irreplacable pcie SSD and dual boot Mac OS X and Archlinux via bootcamp following the Archwiki, will I lose or limit my warranty towards Apple?

    Vegita, not necessarily... You can easily revert a Mac to its factory defaults with little to no work, so I'd say go ahead and play.

  • MACBOOK PRO RETINA WONT TURN ON!!!!!!

    I cant turn on my macbook pro retina its just stuck with the white display and the apple logo... PLEASE HELP ITS VERY IMPORTANT IM WRITING A TERM PAPER DUE TOMORROW

    Try a SMC reset:
    http://support.apple.com/kb/HT3964
    Ciao.

  • Macbook pro a1150 wont boot past kernel, stuck on gray screen.

    got a macbook pro a1150 ati 1600 gpu.  last for characters in sn are vww.  will not boot past gray screen after the gray screen with the apple logo.  it has a fresh install of 10.6 on a new hard drive from a laptop of the same exact kind.  when in target mode and its Hard Drive used as a boot divice, it will boot.  no broken graphic on startup with the apple icon and the pin wheel spinning.  boots to safe mode just fine, will even do updates.  but will not boot from the NEW hard drive or the dvd rom.  when i put the old hard drive in with 10.5 it wont boot past the blue screen and the same with the 10.5 install disc i baught.  reset pram, changed ram, removed wifi card and even tried disconnecting the dvd rom but still will not go to the login screen.  even disabled auto login (when it was in target mode).  do i reflow the gpu? is it a gpu problem?  one thing strange.... in safe mode, lines show up on the mouse icon and just that.  the rest of the screen shows everything fine, i've seen this before with the nvidia chipset but not with ati.  how do i fix it?

    to better explain... the macbook pro in question never get to the blue startup screen which happenes before the login menu.  not though dvd rom, hard drive, external dvd rom or external hard drive.  just stop there.  i hear the hard drive working / dvd spinning and the computer reading the disc but after a few min of just seeing the grey screen both would spin down.

  • Macbook pro 2011 wont boot

    Hi,
    I need a help regarding issues with my macbook pro. I am getting bluescreen on start up. Here is a link: https://www.youtube.com/watch?v=lzryrh5x-Rs
    I did new reinstall of mountain lion but it was working for about 10min, after I did first update, I did restart but it just stopped at grey screen.
    I went also to apple shop, they did tests and said that all HW tests are ok and it should be something software related.
    What could be causing this issues? Could be logic bord regarding all HW tests?
    Interesting thing is that when it is doing recovery it can be powered whole night with no problems.
    A also did pram reset but no luck.
    Tnx
    Miha
    Macbook pro, late 2011, 2.2 i7

    Run these steps first. I see you reinstalled. Run the other troubleshooting options, particularly in the second article.
    If you see a blue screen at startup - Support - Apple
    Mac OS X: Gray screen appears during startup - Support - Apple
    If it persists, run the Apple hardware test. It could be your logicboard ...specifically thinking your discrete GPU since this has been such a big issue for these models.
    Using Apple Hardware Test - Support - Apple
    Message was edited by: nbar Completely misread the OP. I see hardware diagnostics checked out. Can you boot into SAFE MODE without trouble?

  • My Macbook Pro 2011 wont boot properly. only when batter is disconnected. HELP

    hi all.
    i have recently bought a macbook pro, 2011 i5 4GB knowing it wasn't fully working, but i need some help.
    when i try and power it on, nothing happens at all (it did turn on once for about 10 seconds, then shut itself down.) i have since been playing around with it, fault finding, and i have found out that if i have the battery disconnected, and have it connected to the charger it works! (if holding CMD+D.) i have tried running the hardwear test, but when holding down the relivent keys on startup it just continues to load the OS X as normal. i do not have the start up discs either. im not entirely sure where to go from here, id love to know what could possibly be causing this fault. any help would be greatly appreciated. thanks in advance.

    Update - I've got it all powered up, updated etc. it only doesn't start now after a forced shutdown (holding off button) if I press shutdown, restart etc it works fine. Really want this sorted, any help would be greatly appreciated. I'm ripping my hair out! Thanks

  • Macbook pro 17" wont boot up

    Greetings,
    I left my macbook working on my desk , when i came back back the computer was in sleep mode, the computer woke up but the screen did not turn on, however i could hear the sounds of OS X when i clicked on the volume keys but no video. after holding the power button for 7 seconds the computer turned off. when i tried restarting the computer the sleep light would light up and remain solid, but it would not boot.
    Took the ram out and the sleep light blinks 3 times, but when i put the ram back again but it goes back to the solid sleep light with out doing nothing
    some steps i took
    -battery is fully charged and it charges the battery
    -unable to do a pram
    -took off battery and disconnected form wall and hold the Power button for 8 second
    i would also note that this machine had the logic board replaced due to the nvidia 8600gt recall.
    Thank you in advance
    -Illankid

    well i took my mac to an apple authorized service center, the tech told me that computer does not boot up and thus they are not able to perform the "nvidia test" which mean that the laptop does not fall under the recall. so im stuck on ordering a new logic board on my dime.ill update on my decision.i am missing it.

  • Macbook Pro 2012 wont boot

    While i was using my Macbook all of a sudden it shutdown when i connected a usb to it. It was/is charged to 98/100%. The charger is shockproof and after the shutdown the light at the end of the charger is very faint. Any advice? I wanna avoid opening it but apple is not an option in my country.

    Unplug all other devices and do a #1 SMC Reset
    >>Instructions to reset SMC
    ..Step by Step to fix your Mac

  • MacBook Pro: Tiger wont boot past grey apple screen w/ spinning gear, HELP!

    Hey everybody,
    I have a 1.83 Ghz MBP with 512 mb of RAM (lame I know). The other day someone was using my computer to burn a CD on iTunes when all of my programs began failing. On instinct I rebooted my computer to solve the problem. Alas, now I cant boot past the grey apple screen, and the gear is spinning away. Saddest part of the story is that I had time set aside to back up my computer the day after this happened . Anyway what is the best thing to do from here? I haven't made any moves to fix it yet really, so what is the best thing that I can do to try and get my files back?
    Thank you,
    Sam A.

    Hi, I posted to you in yoour other thread.
    I very much doubt Disk Utility or fsck will fix an +Invalid Node Structure+ error. That's a pretty serious error and DU is just not robust enough of a utility to repair it.
    If Disk Utility can't fix it, you'll need a more robust utility for the repair. I would recommend DiskWarrior. It is the best at directory repairs. It rebuilds then actually replaces your old directory. I feel every Mac owner should have a copy. Make sure you get the disk so you can boot up on it to run repairs. You can also install it on another drive and run it from there to repair this one. DW works faster that way.
    I use DW once a month to try and catch errors in my system from getting too far out of hand.
    If you have a good backup, hopefully a clone of your system before you had issues, an Erase and Install will also rid you of this issue. But, beware! You will lose everything on the drive with this procedure. Let us know if you need help with that!
    Cheers! DALE
    p.s. If the +Invalid Node Structure+ is real bad, there's a risk even the mighty DiskWarrior will not be able to help. Normally it will come thru; it's only in the severe cases it won't be able to do it. If you don't have a backup, and need the data bad, it's worth the try!

  • My macbook pro currently wont boot, when i turn it on it leads me to internet recovery and after that to the utilities pannel, when i tried to reinstall ox lion it didnt show any disk what do i do?

    someone help me plz thanks.

    The internal drive has failed.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    *An SSD doesn't need to be zeroed.

Maybe you are looking for

  • Window 8.1 update & invalid security certificate errors

    I set up my new PC 2 days ago running Windows 8.1. I was able to visit all websites, including secure ones, w/no issues via Firefox. Last night, suddenly I was unable to access many secure websites. These include Google (Gmail) & Ilines (email). Here

  • Photo tab not showing new folders

    Hi, I've got a problem with syncing new photos onto my iPhone. I took a few new pictures from my digital camera, and wish to put it on my iPhone. I placed my camera pictures into a folder called 'digital camera' into 'My Pictures' folder. I then open

  • Spotlight in Yosemite contains much less items than in previous OS X versions

    I'm using Spoltlight very much and it was good in previous versions of OS X, but now scrolling needed much often.. that's sad. Maybe there is some way to make Spotlight window bigger/taller?

  • Converting cursor to ref cursor in Report builder pl/sql

    Hi, I am trying to use dynamic sql in My report 's pl/sql code. I can not use execute Immediate statement since this feature is not suppoerted at client side and i am doing the coding In my local mchine and running the report loaclly.......??? Anothe

  • KM content for CE 7.1 trial downloaded from SDN

    Hi Team, I have installed CE 7.1 trial version which i downloaded from SDN. Now i want to configure KM content in the portal.But i am not able to find the KMContent tab in the Content Admin.Won't the trial pack comes with the KM part.If not can i app