Macbook Pro running slow and getting hot very quick
So I own a macbook pro, and i bought it last november. Lately its been running really slow, and it gets hot really quickly.
when i go to look at my storage, it says i have 435.14 GB free out of 499.25 GB so i dont think space is an issue.
What can i do to fix this? I can't get on my macbook for longer than 10 minutues without it getting hot, and it takes me forever to load pages, etc.
It's still fairly new so i dont see why i would be having problems already. I only really use it for school and some misc web surfing. can someone help me out please!
You are still under warranty. Call Apple tech support. Let them deal w/it.
Similar Messages
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Macbook is running slow and getting hot at times
Hello. My macbook recently started running slow and has also been getting hot/warm at times. I have performed the etrecheck download and posted the reults. Any help would be greatly appreciated. Thanks in advance.
Problem description:
Computer is running very slow at all times. It is also getting hot at select times.
EtreCheck version: 2.1.8 (121)
Report generated April 13, 2015 at 5:12:09 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 385
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 6:0:11
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (446.70 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 52.17 GB
Destinations:
backup [Local]
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 2014-06-11 04:31:12 +0000
Last backup: 2014-06-11 04:31:12 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 52.17 GB X 3)
Top Processes by CPU: ℹ️
6% accountsd
4% WindowServer
3% Mail
0% securityd
0% com.apple.WebKit.Plugin.64
Top Processes by Memory: ℹ️
451 MB softwareupdated
112 MB mds_stores
90 MB Safari
86 MB Mail
69 MB SubmitDiagInfo
Virtual Memory Information: ℹ️
322 MB Free RAM
1.81 GB Active RAM
1.45 GB Inactive RAM
704 MB Wired RAM
2.56 GB Page-ins
41 KB Page-outs
Diagnostics Information: ℹ️
Apr 13, 2015, 11:10:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-04-13-111043_[reda cted].crash
Apr 13, 2015, 11:01:17 AM Self test - passed
Apr 12, 2015, 01:58:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-04-12-135826_[redacted].crash
Apr 11, 2015, 10:26:24 AM /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-04-11-102624_ [redacted].crash
Apr 10, 2015, 10:38:12 PM /Library/Logs/DiagnosticReports/discoveryd_2015-04-10-223812_[redacted].crash
Apr 10, 2015, 10:31:36 PM /Library/Logs/DiagnosticReports/coreaudiod_2015-04-10-223136_[redacted].crashMy macbook recently started running slow and has also been getting hot/warm at times. I have performed the etrecheck download and posted the reults. Any help would be greatly appreciated. Thanks in advance.
Problem description:
running a scan to see how my computer is
EtreCheck version: 2.1.8 (121)
Report generated April 14, 2015 at 9:47:48 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 133
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 12 days 6:3:9
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (304.99 GB free)
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Daemons: ℹ️
[failed] com.apple.loginwindow.LFVTracer.plist [Click for details]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
24% WindowServer
10% Safari
3% hidd
1% com.apple.WebKit.Networking
0% com.apple.WebKit.Plugin.64
Top Processes by Memory: ℹ️
112 MB Safari
77 MB com.apple.WebKit.WebContent
47 MB WindowServer
39 MB com.apple.WebKit.Plugin.64
34 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
159 MB Free RAM
1.11 GB Active RAM
1.10 GB Inactive RAM
1.11 GB Wired RAM
7.61 GB Page-ins
495 MB Page-outs -
Mac book pro running slow and getting pop ups
mac book pro running slow and getting pop ups
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
My MacBook Pro runs slow and freezes
Hi guy hope somebody can help me with this, my MacBook Pro runs slow lately and sometimes it freezes. This is my EtreCheck
Thanks
EtreCheck version: 1.9.15 (52)
Report generated October 25, 2014 at 12:56:58 PM EDT
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
DELL E177FP 1280 x 1024 @ 60 Hz
System Software: ?
OS X 10.10 (14A389) - Uptime: 4 days 13:16:54
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 319.21 GB
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Problem System Launch Daemons: ?
[failed] com.apple.ctkd.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.security.syspolicy.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Problem System Launch Agents: ?
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.gamed.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents: ?
[failed] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
User Login Items: ?
CheatSheet
Garmin Express Service
Dropbox
iTunesHelper
AdobeResourceSynchronizer
Google Chrome
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Outdated! Update
Default Browser: Version: 600 - SDK 10.10
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 4.3.0 - SDK 10.10
AirPlay: Version: 2.0 - SDK 10.10
AppleAVBAudio: Version: 300.22 - SDK 10.10
iSightAudio: Version: 7.7.3 - SDK 10.10
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.5 - SDK 10.10
User Internet Plug-ins ?
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
3rd Party Preference Panes: ?
Flash Player Support
Java Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
3% WindowServer
2% AppleIDAuthAgent
1% com.apple.WebKit.Plugin.64
1% Dropbox
0% Google Chrome
Top Processes by Memory: ?
123 MB Google Chrome
116 MB Google Chrome Helper
74 MB java
57 MB Safari
53 MB Finder
Virtual Memory Information: ?
50 MB Free RAM
1.12 GB Active RAM
1.09 GB Inactive RAM
1.03 GB Wired RAM
27.89 GB Page-ins
1.59 GB Page-outsHey VladimirGP,
Thanks for the question. I understand that you are experiencing performance issues with your MacBook Pro. The following resource may provide a solution:
OS X Mavericks: If your Mac runs slowly
http://support.apple.com/kb/PH13895
Thanks,
Matt M. -
Macbook Pro Running Slow and Very Hot!!
I took my Macbook to the Apple store and they analysed it and said that there was no problem with the actual Macbook and they updated the software. It is still running very slow and really hot. They cost alot of money and am really not happy with this happening after just two years of having it.
You are still under warranty. Call Apple tech support. Let them deal w/it.
-
MacBook Pro running slow and freezing--Installed OnyX
I am having problems with my MacBook Pro. For a while I was using Safari and getting the beachball A LOT. So, I switched to Chrome. For the past two days it has been running slow and freezing...when typing it would freeze and a few seconds later it would resume and the letters I typed would appear. After reading forums, I did the repair disk permissions. Nothing changed. I downloaded OnyX. After executing two tasks under cleaning..I believe System and User, it is already running better and hasn't froze once. My question is...which tasks should I perform on OnyX? I read somewhere that not all of them should be done. Like I said, I only did 2 and then stopped. I'm kind of over my head and don't want to screw anything up or do anything that doesn't need to be done. Any help would be appreciated.
I am having problems with my MacBook Pro. For a while I was using Safari and getting the beachball A LOT. So, I switched to Chrome. For the past two days it has been running slow and freezing...when typing it would freeze and a few seconds later it would resume and the letters I typed would appear. After reading forums, I did the repair disk permissions. Nothing changed. I downloaded OnyX. After executing two tasks under cleaning..I believe System and User, it is already running better and hasn't froze once. My question is...which tasks should I perform on OnyX? I read somewhere that not all of them should be done. Like I said, I only did 2 and then stopped. I'm kind of over my head and don't want to screw anything up or do anything that doesn't need to be done. Any help would be appreciated.
-
HT2353 Macbook Pro running slow and freezing
So it just started yesterday running slow and freezing. I'm starting to get very frustrated. I research to see what could be the problem. I saw people suggesting that it could be the storage. My storage is 464.75 free out of 499.25. I just brought this computer last year on christmas. I thought it could be adblock but it never cause me problems but I paused the app and it still doesn't work. What is wrong? Should I restart the computer? If I do how can I backup my things? Also i'm really not a computer person so if you can describe to me the problem in layman terms that'll be great!
OS X Mountain Lion 10.8.4
OH! and it's not just safari that's going slow but itunes,word,etcHello,
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab of Activity Monitor, are there a lot of Pageouts? -
MacBook Pro running slow and lagging during app switches/start
I mean, it's really getting bad. I have to force quit repeatedly and then by some miracle - something takes and the program opens. Most of the time this happens with Photoshop and Firefox (which is what I use most often). PS does not have a bunch of add-ons running or installed. It's pretty much CS3 factory.
I ran Disk Utility yesterday - during the verify disc, it told me to boot from the install disc to fix the 2 errors it found. I backed everything up and I did. Ran all the verifies and repairs from the start disc.
Still running slow and by this I mean when I open an application it takes a ridiculously long time to open the double-clicked document or just the program itself to get to a new doc. I noticed it again this morning with Excel (which is something I don't usually leave open and running).
What else I have done, which helped but just a smidgen ... was to remove all the extra fonts (and I did have thousands) in Font Book. I also removed Font Book entirely because it was another program that was locking up and needing force quit all the time ... and I just plain don't like it. So I installed Suitcase Fusion and only have the bare minimum needed in there (which kind of bothers me since I am used to have thousands on hand that just need to be turned on or off - yes I know, I keep them all off unless they are absolutely needed). But I only have one set in the Suitcase (42 font family).
I got my laptop in Feb ... so this painfully slow and lagging stuff shouldn't be happening. It used to work great. I could have all the apps open, flipping between them, really getting things done.
Here's my comp info:
Version 10.6.4
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
HD: 500gb but I have 345gb free
Any obvious things I am overlooking? Any suggestions on how to get this fairly new thing back up to speed?
Thanks!HI,
I also removed Font Book entirely because it was another program that was locking up and needing force quit all the time.
Go here for help with fonts.
Font Problems and Management in Mac OS X -
Macbook pro is running slow and getting hot at times
Problem description:
running a scan to see how my computer runs. I am making sure this computer is okay to sell before I sell it. please help me understand what the red is. Thank you!
EtreCheck version: 2.1.8 (121)
Report generated April 14, 2015 at 9:47:48 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 133
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 12 days 6:3:9
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (304.99 GB free)
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Daemons: ℹ️
[failed] com.apple.loginwindow.LFVTracer.plist [Click for details]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
24% WindowServer
10% Safari
3% hidd
1% com.apple.WebKit.Networking
0% com.apple.WebKit.Plugin.64
Top Processes by Memory: ℹ️
112 MB Safari
77 MB com.apple.WebKit.WebContent
47 MB WindowServer
39 MB com.apple.WebKit.Plugin.64
34 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
159 MB Free RAM
1.11 GB Active RAM
1.10 GB Inactive RAM
1.11 GB Wired RAM
7.61 GB Page-ins
495 MB Page-outsRed doesn't necessarily mean anything in particular, and preparation for selling a Mac is not really an appropriate use for EtreCheck. The Mac has to be erased and restored to its original configuration. It cannot be sold in its present configuration, not without violating its licensing agreements and annoying the buyer too.
Your early 2011 MBP probably shipped with discs. If it did, you will absolutely, positively need them.
To correctly sell or transfer ownership of a Mac, even to someone in your family, you should follow these instructions.
Disregard anything you are unable to accomplish.
Refer to What to do before selling or giving away your Mac
If you enabled FileVault, disable it in System Preferences > Security & Privacy.
"Deauthorize" your iTunes account. Same for Audible if you have one.
System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
Sign out of iCloud. Select "Delete from Mac" when it appears.
Next: Remove all your personal information by completely erasing the Mac's internal storage.
If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
If your Mac did not ship with discs, boot OS X Internet Recovery:
using three fingers press and hold the following keys: ⌘(command), option, and R.
With a fourth finger press the power button to turn on the Mac.
Keep the other three fingers where they are until you see the "spinning globe" icon.
This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
Select Disk Utility from the Utilities menu.
Remove any partitions you may have created.
Select the Mac's hard disk icon, then select the "Erase" tab.
Select the "Security Options" button and erase the disk.
The more "securely" you erase the disk, the longer it will take.
The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
When it finishes, quit Disk Utility.
Select Install Mac OS X from the Utilities menu.
An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
Do not create any user accounts.
When it finishes, shut down the computer.
If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
If the Mac is being sold to someone outside the family consider the following additional information:
System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
Execute a bill of sale showing the Mac's serial number.
Once no longer in your possession, remove the Mac from your devices in My Support Profile. -
Macbook pro running slow and hot
Here is the etrecheck from my computer. Can anyone help??
Thanks!
EtreCheck version: 1.9.12 (48)
Report generated July 9, 2014 at 9:05:45 AM MDT
Hardware Information:
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 15:7:52
Disk Information:
Hitachi HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (379.5 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8 disk1 : (846.4 MB)
Jul 07 2014 (disk1s0) /Volumes/Jul 07 2014: 62.6 MB (Zero KB free)
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[loaded] com.coupons.coupond.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
User Login Items:
Google Drive
AdobeResourceSynchronizer
Internet Plug-ins:
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 Support
Safari Extensions:
Dashlane: Version: 2.4.1.62949
Omnibar: Version: 1.2
PriceBlink: Version: 4.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
npBcsMcTcIO: Version: (null) Support
Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
4% WindowServer
1% Microsoft Word
1% fontd
0% WebKitPluginHost
0% Google Drive
Top Processes by Memory:
430 MB firefox
135 MB Mail
115 MB WebKitPluginHost
106 MB Safari
66 MB WindowServer
Virtual Memory Information:
373 MB Free RAM
1.37 GB Active RAM
898 MB Inactive RAM
991 MB Wired RAM
3.15 GB Page-ins
667 MB Page-outsCan anyone help??
Help with what?
You haven't described a problem, but there are several potential sources of trouble.
Safari Extensions:
Dashlane: Version: 2.4.1.62949
Omnibar: Version: 1.2
PriceBlink: Version: 4.1
Unless you know the purpose of those extensions and have reason for using them, uninstall them.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
User Internet Plug-ins:
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
npBcsMcTcIO: Version: (null) Support
Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support
Anything with an undecipherable name is probably attempting to mask its true purpose. In the case of "npBcsMcTcIO", I believe it's a coupon printer or something like it.
Most of those things are used to cause Internet searches to be redirected to sites for someone's benefit other than your own, or to deliver targeted advertising you may not want. If you don't know what that one is, uninstall it. To do that read: Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
To remove unwanted modifications in Firefox, perform actions equivalent to the above.
The same applies to "com.coupons.coupond.plist":
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
Google Drive has been known to cause problems, but given that Google's reasons for supplying "free" software are primarily for its own benefit, it may be working precisely as Google intends. Use Google's products as you wish, but by doing so you must accept the detrimental effect on your Mac's performance, and you must forfeit an unknown amount of what you may consider private details of your personal life. -
Macbook Pro running slower and making more noise.
Problem description:
Hey everyone, I have noticed that my macbook pro has been running slowly. Sometimes firefox freezes and never unfreezes and whenever I play videos my computer runs slower than usual. I have started turning off my laptop whenever it is not in use but it is not helping very much. Can anyone give me any advice. I have also provided my etrecheck report.
EtreCheck version: 2.0.11 (98)
Report generated November 10, 2014 at 12:24:28 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 5:34:13
Disk Information: ℹ️
ST1000LM024 HN-M101MBB disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Super HDD (disk0s2) / [Startup]: 999.35 GB (969.64 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Configuration files: ℹ️
/etc/hosts - Count: 20
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/VMware View Client.app
[not loaded] com.vmware.kext.vmioplug.10.3.20 (10.3.20) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
BitTorrent UNKNOWN (missing value)
uTorrent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
ZoomUsPlugIn: Version: 2.0.28860.0927 - SDK 10.8 Support
Safari Extensions: ℹ️
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
100% firefox
1% WindowServer
0% Safari
0% AppleSpell
0% fontd
Top Processes by Memory: ℹ️
1.21 GB firefox
193 MB Safari
176 MB com.apple.WebKit.WebContent
86 MB WindowServer
69 MB Dropbox
Virtual Memory Information: ℹ️
60 MB Free RAM
1.71 GB Active RAM
1.66 GB Inactive RAM
590 MB Wired RAM
789 MB Page-ins
35 MB Page-outsHi,
Maybe you should take a look at your Firefox add-ons and get rid of the ones you don't really need. Also, you have two torrent items mentioned in your report. Downloading torrents runs the risk of bringing in malware.
Another thing to do as maintenance is to start into Recovery -- holding down Command and R keys together while booting up -- and using Disk Utility (bottom of the box that appears) to Verify your disk and Repair disk permissions.
Regards. -
Why is my macbook pro running slow and I can also hear the fan running continuously
My macbook pro started running slow last night. I turned it off and waited til this morning to turn it on again. It is still running really slow when I browse through my dock or apps and everything takes forever to open, my fan is also running pretty loud, I could not hear it running until last night. Can anyone help me out?
Okay so I followed those steps, what exactly does this mean?
Last login: Fri Jun 29 22:11:31 on console
bobbo-MacBook-Pro:~ bobbo$ kextstat -kl | awk '!/com\.apple/ {print $6 $7}'
bobbo-MacBook-Pro:~ bobbo$ sudo launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'
WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.
To proceed, enter your password, or type Ctrl-C to abort.
Password:
Sorry, try again.
Password:
Sorry, try again.
Password:
org.x.privileged_startx
org.postfix.master
org.ntp.ntpd
org.cups.cupsd
edu.mit.Kerberos.krb5kdc
edu.mit.Kerberos.kadmind
com.vix.cron
bobbo-MacBook-Pro:~ bobbo$
Bobbo-MacBook-Pro:~ bobbo$ launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'
com.readytapgo.MorningsHelper
org.x.startx
org.openbsd.ssh-agent
edu.mit.Kerberos.KerberosAgent
com.facebook.videochat.bobbo.updater
edu.mit.Kerberos.CCacheServer
bobbo-MacBook-Pro:~ bobbo$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
NyxAudioAnalysis.framework
PluginManager.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
flashplayer.xpt
iPhotoPhotocast.plugin
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
/Library/LaunchDaemons:
/Library/PreferencePanes:
Flash Player.prefPane
Perian.prefPane
/Library/PrivilegedHelperTools:
/Library/QuickLook:
iWork.qlgenerator
/Library/QuickTime:
AC3MovieImport.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
Perian.component
/Library/Spotlight:
AppleWorks.mdimporter
Microsoft Office.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
dashboardadvisoryd.plist
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
.DS_Store
Library/Keyboard Layouts:
Library/LaunchAgents:
com.apple.FTMonitor.plist
com.apple.FolderActions.enabled.plist
com.apple.FolderActions.folders.plist
com.apple.imagent.plist
com.apple.marcoagent.plist
com.facebook.videochat.brandanburgess.plist
Library/PreferencePanes:
Bobbo-MacBook-Pro:~ bobbo$ osascript -e 'tell application "System Events" to get the name of every login item'
iTunesHelper
Bobbo-MacBook-Pro:~ bobbo$ -
Macbook Pro Running Slow and have NO Idea Why!
For the last few days, my 10 month old Macbook Pro has been running really slowly. Sometimes, it is perfectly normal. But other times, it just is really slow. Typing will show up a few seconds later, it will take a few seconds to switch tabs in safari/chrome, and it takes a while for an application to open. Anyone have any idea what could be going on?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
My Macbook Pro runs slower and will freeze up
Hi guys. Im running Snow Lepard 10.6.8 and I have a 2009 Macbook pro 2.66 Ghz Intel Core Duo, Memory 4gb 1067 MHz DDR3 (this is what it sas on my "About This Mac") My computer seems to be running a little slower and can freeze up on me where I can't shut it down properly. It doesn't neccesarly freeze up with any particular program. Is this a hardware or software issue. I can use all the help I can get. Thanks!
How large is your hard drive and how much hard drive space do you have left?
-
Macbook pro runs slow and itunes wont open
My macbook pro froze and went to a black screen while I was using quicktime so I forced shut down and rebooted and now it runs really slow and itunes and quicktime wont open. I am completely updated
Your MBP should be able to accept 6 GB RAM. I suggect that you install the maximum. Yosemite should run more efficiently as a result.
I note that you have Novatel and Sierra wireless installed. If you do not need one, delete it.
Ciao.
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