Macbook pro running slow, macbook pro running slow

Hi.  My Macbook pro is about three years old and running slower and slower.  I'm not savvy with computers.  Are there any things I can do to speed things up?

Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
  1. Carbon Copy Cloner
  2. Get Backup
  3. Deja Vu
  4. SuperDuper!
  5. Synk Pro
  6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder.  Select All Processes from the View menu.  Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

Similar Messages

  • MacBook Pro Lag, running slow and to much time to start.

    Hi
    Need some help, my MacBook Pro is running slow it takes like 10 - 13 minutes to start, most of the times when I'm going to type something, it doesn't matter which app do I use (Facebook, messages, search on google, it get stuck once in a while and the beach ball appears for a few seconds and then works again, or when I navigate between apps and tried to click on something it takes a while and beach ball comes up I just  reinstalled OS X Yosemite again and ran CleanMyMAc and got almost 2 gb deleted, but still the same problem, I use this computer for work on java apps. I ran the EtreCheck and this is the result. Any help on how to kill spotlight? or any suggestions??
    EtreCheck version: 2.1.8 (121)
    Report generated April 14, 2015 at 10:26:47 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.9 GHz Intel Core i7 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 52
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.3 (14D131) - Time since boot: 2:43:28
    Disk Information: ℹ️
        APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 748.93 GB (725.60 GB free)
                Encrypted AES-XTS Unlocked Converting
                Core Storage: disk0s2 749.30 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Microsoft Microsoft Nano Transceiver 1.1
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Anywhere
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.mtrecorder.plist
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [failed]    com.apple.spirecorder.plist
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
           136%    Spotlight
            13%    WindowServer
             5%    Safari
             4%    SpotifyWebHelper
             3%    NotificationCenter
    Top Processes by Memory: ℹ️
        318 MB    java
        163 MB    com.apple.WebKit.WebContent
        137 MB    mds_stores
        137 MB    Google Chrome
        129 MB    Mail
    Virtual Memory Information: ℹ️
        484 MB    Free RAM
        3.83 GB    Active RAM
        3.24 GB    Inactive RAM
        1.03 GB    Wired RAM
        2.45 GB    Page-ins
        213 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 14, 2015, 07:42:25 AM    Self test - passed
        Apr 13, 2015, 03:18:21 PM    /Library/Logs/DiagnosticReports/CleanMyMac 2_2015-04-13-151821_[redacted].cpu_resource.diag [Click for details]

    Hi
    Need some help, my MacBook Pro is running slow it takes like 10 - 13 minutes to start, most of the times when I'm going to type something, it doesn't matter which app do I use (Facebook, messages, search on google, it get stuck once in a while and the beach ball appears for a few seconds and then works again, or when I navigate between apps and tried to click on something it takes a while and beach ball comes up I just  reinstalled OS X Yosemite again and ran CleanMyMAc and got almost 2 gb deleted, but still the same problem, I use this computer for work on java apps. I ran the EtreCheck and this is the result. Any help on how to kill spotlight? or any suggestions??
    EtreCheck version: 2.1.8 (121)
    Report generated April 14, 2015 at 10:26:47 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.9 GHz Intel Core i7 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 52
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.3 (14D131) - Time since boot: 2:43:28
    Disk Information: ℹ️
        APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 748.93 GB (725.60 GB free)
                Encrypted AES-XTS Unlocked Converting
                Core Storage: disk0s2 749.30 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Microsoft Microsoft Nano Transceiver 1.1
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Anywhere
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.mtrecorder.plist
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [failed]    com.apple.spirecorder.plist
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
           136%    Spotlight
            13%    WindowServer
             5%    Safari
             4%    SpotifyWebHelper
             3%    NotificationCenter
    Top Processes by Memory: ℹ️
        318 MB    java
        163 MB    com.apple.WebKit.WebContent
        137 MB    mds_stores
        137 MB    Google Chrome
        129 MB    Mail
    Virtual Memory Information: ℹ️
        484 MB    Free RAM
        3.83 GB    Active RAM
        3.24 GB    Inactive RAM
        1.03 GB    Wired RAM
        2.45 GB    Page-ins
        213 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 14, 2015, 07:42:25 AM    Self test - passed
        Apr 13, 2015, 03:18:21 PM    /Library/Logs/DiagnosticReports/CleanMyMac 2_2015-04-13-151821_[redacted].cpu_resource.diag [Click for details]

  • My MacBook Pro is running very slow recently

    Hello,
    I bought a MacBook Pro about a year ago for school, and everything was perfect until about three days ago. I woke up one morning, and used my laptop to do simple stuff like browsing the Internet, check Facebook, etc, and then went to class. When I came home later in the day, and tried to use my laptop, it was incredibly slow.
    Firefox was taking minutes to load, and the pages that I'd usually browse in seconds would take much longer than normal to load. The spinning beachball was a constant companion whereas before, I hardly ever saw it. It isn't only Firefox that is slow to load, but other apps like Word, and even Finder takes a long time to get going.
    I've done some searching on my own to try and find the cause of this problem, but there has been no solution. To save everyone the time, I've done the basic things like opening my Activity Monitor and checking for any programs that are taking up abnormal amounts of space. Here's the information from AM:
    CPU:
    % User: 0.63
    % System: 5.75
    % Idle: 93.62
    System Memory:
    Free: 2.38 GB
    Wired: 1.14 GB
    Active: 440.0 MB
    Inactive: 38.5 MB
    Used: 1.61 GB
    4GB RAM
    I've got 444 GB of 499.24 GB free, so it can't be a lack of space.
    I've sorted everything in my "All Processes" tab by Real Mem, and the largest user of memory is kernel_task, but that can't be the problem with my laptop. Other than that, there are no programs or applications that take up an absurd amount of space.
    I've also gone and repaired my disk under Disk Utilities, and it said that everything was okay, and nothing was out of the ordinary.
    My caches have been cleared from both Safari (which I haven't used since I download Firefox) and Firefox. I even went ahead and reset my Firefox just to make sure nothing was being overlooked.
    I've backed up all my important notes and documents into an external harddrive, so I'm not worried about losing any important data.
    I logged into my guest account to check if there was just a program in my main account that was making it slow, but things took a long time to load on that account, too, so I'm thinking this is more of a hardware issue.
    The OS is up to date, but when I tried to install Mavericks it froze right at the end and said there was an error, and to reinstall it from the App Store. I should note that I updated the OS and installed Mavericks after the laptop began acting up, not before, so I wouldn't think either are responsible for this slowness. Currently I'm using OS X 10.8.5.
    Spotlight isn't doing any indexing, so that isn't a cause of this either.
    So now I'm stuck on things to do, nothing stands out to me as irregular, and the MacBook itself doesn't make any loud, unusual noises when I'm on it.
    Any help would be appreciated, if nothing can be found then I'm just going to take my laptop into a shop to get it fixed.

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1|head -1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,[lps]*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-  
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • I have a MacBook Pro (15-inch, Late 2008) and am currently running Snow Leopard 10.6.8. I would like to know which is the most stable upgrade for my model. I have read some reviews of Maverick and Yosemite making the older macs slower. Is this true?

    I have a MacBook Pro (15-inch, Late 2008), Intel Core 2 Duo 2.53 GHz, 4GB Memory. and am currently running Snow Leopard 10.6.8.
    I would like to know which is the most stable upgrade for my model? Mountain Lion, Mavericks or Yosemite?
    When I had gone to the apple care centre in India a few months ago to upgrade my OSX to Mountain Lion, I was told that considering my macbook pro's specs, upgrading it would just make it less efficient, and that I should stick to Snow Leopard unless I consider buying a newer mac that would benefit from it. Is this true? I find it a bit hard to believe. Which update is most recommended?
    I also notice that my mac has gotten considerably slower. While using chrome, it buffers and struggles with even just 5 tabs open. Could this have something to do with my current ios? As a precaution, I have always been making sure I have enough free space on disk i.e around 70 - 100 free out of 250GB.
    Any advice is appreciated.
    Thanks in advance.

    Mavericks is no longer available from the App Store, so your choice is Yosemite. One option is to create a new partition (~30- 50 GB), install the new OS, and ‘test drive’ it. If you like/don’t like it it, you can then remove the partition. Do a backup before you do anything. By doing this, if you don’t like it you won't have to go though the revert process.
    Check to make sure your applications are compatible.
    Application Compatibility
    Applications Compatibility (2)

  • I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

    I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
    Thanks in advance.
    EtreCheck version: 1.9.15 (52)
    Report generated 19 September 2014 08:07:14 GMT+8
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Gatekeeper: ?
      Mac App Store and identified developers
    Kernel Extensions: ?
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
      [loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
      [loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.sophos.autoupdate.plist Support
      [running] com.sophos.configuration.plist Support
      [running] com.sophos.intercheck.plist Support
      [running] com.sophos.notification.plist Support
      [running] com.sophos.scan.plist Support
      [running] com.sophos.sxld.plist Support
      [running] com.sophos.webd.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
    Launch Agents: ?
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [running] com.sophos.uiserver.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.music.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
    User Login Items: ?
      iTunesHelper
      TomTomHOMERunner
      AdobeResourceSynchronizer
      Dropbox
    Internet Plug-ins: ?
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
      EPPEX Plugin: Version: 10.0 Support
      Default Browser: Version: 537 - SDK 10.9
      OVSHelper: Version: 1.1 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions: ?
      Ultimate
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes: ?
      Flash Player  Support
      Perian  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ?
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
      Destinations:
      Data [Network] (Last used)
      Total size: 2 TB
      Total number of backups: 99
      Oldest backup: 2012-04-20 17:05:32 +0000
      Last backup: 2014-09-18 23:49:25 +0000
      Size of backup disk: Excellent
      Backup size 2 TB > (Disk size 297.29 GB X 3)
      Time Machine details may not be accurate.
      All volumes being backed up may not be listed.
    Top Processes by CPU: ?
          6% InterCheck
          5% iCalExternalSync
          3% WindowServer
          2% CalendarAgent
          2% SystemUIServer
    Top Processes by Memory: ?
      152 MB SophosScanD
      147 MB InterCheck
      106 MB SophosAntiVirus
      66 MB Dropbox
      57 MB com.apple.iTunesLibraryService
    Virtual Memory Information: ?
      161 MB Free RAM
      1.55 GB Active RAM
      1.41 GB Inactive RAM
      902 MB Wired RAM
      611 MB Page-ins
      0 B Page-outs

    Uninstall Trusteer software
    http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
    Remove Sophos
    https://discussions.apple.com/message/21069437#21069437

  • MacBook Pro running very slow over 1 hour to boot up

    I was out of the country on a trip and my daughter's MBP (15" early 2011) refused to boot. It was stuck on the gray screen with the rotating gear. She made an appointment at the genius bar and they told her basically the computer was dead in the water due to a crashed hard drive and she should contact a data recovery service to recover her personal data then come back and they will install a new hgard drive and get her up and running. After I returned I removed the hard drive and took it to the IT department at my company. A tech there was able to access the drive via a USB/SATA cable and  copy the contents to an external hard drive. He ran HD Tune on the drive and found no errors. I re-nstalled the drive and it still had the same problem. I am more of a Windows guy myself so I'm not 100% confident of my Mac/OSX skills. Obviously the genius at the genius bar wasn't exactly right since as you will see if he simply tried a safe boot he would have been able to gain access to the computer. But following is what I have already done.
    1). I was able to boot into safe boot mode(Shift key during boot process). Under Safe mode I was able to log in under a Guest account. I could not successfully log in under her user account. Under the Guest Account I ran Disk utility and verified and reset preferences as I read somewhere this could be an issue. It found many issues (I would guess around 100). I also ran the verify disk and disk repair (or wahatever it is called). Disk Utility informed my that I had to reboot into repair mode (Command & R) and run DIsk Utility in that mode.
    2). Rebooted into Repair Mode (Command & R). It took a while for the spinning globe to get rid of the triangle with the exclamation point but eventually I was in the Internet Repair Feature (Or whatever it is called). I ran Disk Utility and did a repair. It found system file errors and reported back that they were repaired. Wihile in Repair mode I looked under the "restore" tab and noticed that OSX Lion was shown. But in the computer's "About this Mac" it shows OSX 10.9. My daughter confirmed that she had previously updated the OS twice via the App Store so I guess that is why Lion shows under the restore tab.
    3). I did a reboot to reset PRAM/NVRAM hoping that would assist as well as I had seen some entries that this was a good thing to do with very slow response problems.
    4). I rebooted and waited. After about 20 minutes the log in screen came up and I log in under her user account. About 30 minutes later most of the desktop had loaded. About an hour and a half into the boot I was able to navigate the desktop but the was at least a 2 second delay between clicking on something and it acting. Often I had the spinning "rainbow wheel", "beach ball", "umbrella" or whatever your preference is.
    So bottom line is I am no longer stuck on the gray screen but the computer is totally unusable. I'm not sure what my next step should be. SHould I restore the OS to Lion via the Command & R procedure? If I do that then will she be able to reload 10.9 Mavericks again via download?
    If she has a friend with a MBP already running Mavericks can she make a USB boot drive on that machine to repair/replace her existing OSX installation?
    Should I just reformat the hard drive and start fresh since something isn't making the MBR happy?
    Also under disk utility the SMART report shows the drive as healthy.
    Here are the basic specs of the machine as is:
    OSX 10.9 (13A603)
    8GB Ram 1333 NHz DDR3
    Hard Drive: 499Gb total/263GB available
    Any advice is welcome. Thanks.

    LPBassman,
    since the tech in your IT department was able to copy your daughter’s data from her MacBook Pro’s internal disk, I’d suggest completely erasing the internal disk (using Disk Utility in Recovery mode, reformatting it with a “Mac OS Extended (Journaled)” filesystem), reïnstalling its original version of Mac OS X (either Snow Leopard from the grey Mac OS X Install DVD if it originally came with two grey DVDs, or Lion via OS X Internet Recovery if no grey DVDs originally came with it), running Software Update to get it to 10.6.8 or 10.7.5 respectively, reïnstalling Mavericks, running Software Update again to get it up to date, and finally restoring your daughter’s data.

  • My Macbook Pro Retina 2012 is running very slow and gives me frequent speed problems.

    So, I've noticed it happen gradually for about a year now. It started with just minor but not significant delays in opening up programs, but I didn't mind it because the computer was still fast compared to a PC, which is what I used to use before this Macbook. I got this macbook in 2012, and luckily I still have a warranty, but it'll close soon.
    Right now, some problems include:
    1)
    2) Shutting down and turning on the computer is slow (sorry no picture on this one). When I first bought this mac, and until about a year ago, whenever I turn it on/off it would do it instantly. But now, there is a bit of a delay when turning off. The screen seems to just freeze at a certain frame, stays that way for a few seconds (longer when turning it off right after playing a game or two-- don't worry they're compatible with Mac OS), and then shuts off. And when it's frozen at that frame time, you can still see the background materials because they're only faded away. You know what I'm talking about-- Macbook turns out when turning off and then shuts down. So, much of the screen is white, but you can still see the screen prior to the shut down faded.
    3) Internet is running extremely slow. When I check my speed at speedtest.net, I get around 47 mbps on bad days and 53-ish on good days (download speed)
    EtreCheck results are here:
    EtreCheck version: 2.1.8 (121)
    Report generated March 24, 2015 at 7:13:26 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (Retina, Mid 2012) (Verified)
        MacBook Pro - model: MacBookPro10,1
        1 2.3 GHz Intel Core i7 CPU: 4-core
        8 GB RAM Not upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 411
    Video Information: ℹ️
        Intel HD Graphics 4000
        NVIDIA GeForce GT 650M - VRAM: 1024 MB
            Color LCD spdisplays_2880x1800Retina
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 10:53:8
    Disk Information: ℹ️
        APPLE SSD SM256E disk0 : (251 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Boot OS X (disk0s3) <not mounted> : 650 MB
            Moon Cheol (disk1) / : 249.80 GB (67.32 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 250.14 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Logitech Lenovo USB Optical Mouse
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.nero.HSMMonitor.plist [Click for support]
        [failed]    com.valvesoftware.steamclean.plist [Click for support]
    User Login Items: ℹ️
        Steam    UNKNOWN  (missing value)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Internet Plug-ins: ℹ️
        SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
        Default Browser: Version: 600 - SDK 10.10
    Safari Extensions: ℹ️
        Open in Internet Explorer
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            22%    WindowServer
             3%    quicklookd
             2%    Dock
             2%    hidd
             1%    Google Chrome
    Top Processes by Memory: ℹ️
        455 MB    softwareupdated
        258 MB    Google Chrome
        151 MB    Google Chrome Helper
        137 MB    WindowServer
        77 MB    Finder
    Virtual Memory Information: ℹ️
        3.39 GB    Free RAM
        3.24 GB    Active RAM
        848 MB    Inactive RAM
        1.11 GB    Wired RAM
        13.63 GB    Page-ins
        61 KB    Page-outs
    Diagnostics Information: ℹ️
        Mar 24, 2015, 06:32:54 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-24-063254_[ redacted].crash
        Mar 23, 2015, 08:20:04 PM    Self test - passed
        Mar 23, 2015, 04:35:14 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-23-043514_[ redacted].crash
        Mar 22, 2015, 08:38:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-203853_[ redacted].crash
        Mar 22, 2015, 03:00:50 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-030050_[ redacted].crash
        Mar 21, 2015, 03:34:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-21-153412_[ redacted].crash
    Resetting computer to factory conditions doesn't work, time-machine didn't work, and clearing more storage space didn't work either. I would like to get this problem fixed before my warranty runs out. Thanks for reading and any sort of help will be appreciated!

    Do you know of any specific tasks or situations that cause it to perform poorly? If so, make a note of those and demonstrate them for Apple. Do NOT, under any circumstances, restart the machine. You want it at its worst when you take it in. If you try to do any of those magic resets, it may just reset things just long enough for Apple to proclaim it healthy. If Apple does that anyway, then there are plenty of opportunities to try those things later after your warranty has expired.
    I wish I knew exactly when it does this, but it doesn't always happen. It sometimes does, and sometimes doesn't. I thought about this, too. But the problem is that it's really hard to catch a time or figure out what causes these symptoms to occur. I haven't taken it to Apple because I thought it'll just be a waste of time because they'll probably say that it's healthy so they don't have to put any money/effort to try and fix it...

  • I downloaded Yosemite to my macbook pro and now it is running extremely slow, freezing all the time. I did the Etresoft and copied the results as suggested to other  Please help me fix the issue.

    Problem description:
    I upgraded to Yosemite recently.  Now my computer acts like it has a virus although my virus checker says it is clean.  It is slow, freezes all the time, I have to turn off my computer to get it to work again.  I don’t like the new Yosemite.
    EtreCheck version: 2.0.7 (93)
    Report generated October 30, 2014 at 3:57:56 AM CDT
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6750M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 0:26:55
    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (434.65 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.trendmicro.itis.dca.plist Support
      [running] com.trendmicro.itis.uimgmt.agent.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.trendmicro.icore.av.plist Support
      [running] com.trendmicro.icore.main.plist Support
      [running] com.trendmicro.icore.wp.plist Support
      [running] com.trendmicro.itis.plugin.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.cloud-player.plist Support
      [failed] com.facebook.videochat.[redacted].plist Support
      [loaded] com.trendmicro.itis.uninstaller.plist Support
      [running] com.zeobit.MacKeeper.Helper.plist Support
    User Login Items: ℹ️
      Flux Application (/Applications/Flux.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
      Dropbox Application (/Applications/Dropbox.app)
      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
      Genieo Application (/Incompatible Software/Genieo.app)
      KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
      KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
      fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User Internet Plug-ins: ℹ️
      WebEx64: Version: 1.0 - SDK 10.6 Support
      NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
    Safari Extensions: ℹ️
      Omnibar (Disabled)
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          14% WindowServer
          5% Safari
          4% Dropbox
          2% hidd
          1% lsregister
    Top Processes by Memory: ℹ️
      172 MB Safari
      142 MB softwareupdated
      90 MB rapportd
      66 MB Dropbox
      64 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      33 MB Free RAM
      1.40 GB Active RAM
      1.38 GB Inactive RAM
      1.08 GB Wired RAM
      4.82 GB Page-ins
      237 MB Page-outs

    Thank you all for the help.  My mac still freezes.  I've deleted what you suggested.  I hope it did it right.  Can you check and help me out?
    Also I went through the list and saw this
    MATSHITADVD-R   UJ-8A8
    Could this be the reason why my CD/DVD player quit working because it's crap?
    thanks
    Problem description:
    My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite.  This never happened prior.  This is my second time running etresoft.  I deleted the mackeeper as suggested.  What else is going on?
    EtreCheck version: 2.0.11 (98)
    Report generated November 4, 2014 at 10:26:26 AM CST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6750M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (433.64 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/SmartSwitch.app
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
    Problem System Launch Agents: ℹ️
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cmfsyncagent.plist
      [failed] com.apple.coreservices.appleid.authentication.plist
      [failed] com.apple.icloud.fmfd.plist
      [failed] com.apple.rcd.plist
      [failed] com.apple.spindump_agent.plist
      [failed] com.apple.telephonyutilities.callservicesd.plist
      [failed] com.apple.warmd_agent.plist
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.awdd.plist
      [failed] com.apple.ctkd.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.periodic-weekly.plist
      [failed] com.apple.tccd.system.plist
      [failed] com.apple.wdhelper.plist
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.trendmicro.itis.dca.plist Support
      [running] com.trendmicro.itis.uimgmt.agent.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.trendmicro.icore.av.plist Support
      [running] com.trendmicro.icore.main.plist Support
      [running] com.trendmicro.icore.wp.plist Support
      [running] com.trendmicro.itis.plugin.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.cloud-player.plist Support
      [failed] com.facebook.videochat.[redacted].plist Support
      [loaded] com.trendmicro.itis.uninstaller.plist Support
    User Login Items: ℹ️
      Flux Application (/Applications/Flux.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
      Dropbox Application (/Applications/Dropbox.app)
      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
      KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
      fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
      KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User Internet Plug-ins: ℹ️
      WebEx64: Version: 1.0 - SDK 10.6 Support
      NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          9% Safari
          6% WindowServer
          5% com.apple.WebKit.Plugin.64
          4% hidd
          0% authd
    Top Processes by Memory: ℹ️
      172 MB Safari
      146 MB com.apple.WebKit.Plugin.64
      56 MB WindowServer
      52 MB iTunes
      47 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      64 MB Free RAM
      1.13 GB Active RAM
      1.07 GB Inactive RAM
      1.10 GB Wired RAM
      23.40 GB Page-ins
      1.55 GB Page-outs

  • My macbook pro is running slow after a month

    Ok, so i purchaced a macbook pro about a month ago, no more. I have experienced minor problems with speed and browsing within this time period.
    a few examples of this would be
    extrodinarilly long starup times
    after log in, around 20 seconds delay before it loads my desktop (it will stay frozen at log in screen)
    frequently occuring SBBOD will all programs (including simple ones like safari, or pre installed apps)
    random drops in fram rate and response time with applications. eg if i type/erase a word and pause the word will not appear for a moment; or if i scroll up and down there will be seconds delay in response befor it scrolls up or down.
    low intensity apps taking extended periods of time to launch.
    safari will not load web pages completely (blue bar will pause mid way through opening the page)
    graphics like thumbnails on browser will not appear immediately on browser, or never appear.
    computer generically acting sluggish and slow like an old computer
    there are a few more minors ones, but none of them i havent seen on my pc.
    These dont happen all of the time, but very often, and much too often for a 2300$ laptop
    i have talked with my friends who also own macbooks and they say none of this happens ever. (they have owned them for multiple years)
    i am a first time mac owner and this has not made a good impression, however most reviews i have read, and personal anecdotes from friends, seem to consider their macs to be great.
    other than the recent, random dips in speed i love my mac
    Specs:
    2012
    15 inch (non retina)
    2.7 ghz 17 quad core processor
    750gb 7200-rpmhard drive
    8gb memory
    NVIDIA GeForce 650M with 1gb memory
    I Have already upgraded to Mountain Lion
    Background:
    i bought it for graphic design and i run it about 3 hours a day every day. i use programs such as photoshop, after effects, maxon cinema 4d, illustrator, while multi-tasking on the internet for the majority of the time. im not sure if this is working my computer too hard, but for 2300$ it shouldnt be a problem. however, these problems occur even when i am not running any applications besides safari.
    ive tried all the generic steps like clearing caches, reseting permissions, etc. and i have plent of free ram.
    Is it a problem internally? Should i take it to apple and see whats up? please answer, all responces are appreciated.

    First, back up all data immediately, as your boot drive might be failing.
    Take these steps when you notice the problem.
    Step 1
    Launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 2
    You must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
    When posting a log extract, be selective. Don't post more than is requested.
    PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
    Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

  • My MacBook Pro is running painfully slow all of a sudden. I am trying to clean up my iPhoto library and it's all of a sudden running really slow. I've uninstalled and disabled as many unnecessary apps as possible as far as I can tell.

    Here is the etrecheck info. Please advise... thank you!
    Problem description:
    iPhoto is running painfully slow. My library is on an external hard drive. It was runing just fine yesterday. i disabled Dropbox and a few other applications, to no avail.
    EtreCheck version: 2.1.5 (108)
    Report generated January 7, 2015 at 12:40:17 PM EST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Mid 2010) (Verified)
      MacBook Pro - model: MacBookPro6,2
      1 2.4 GHz Intel Core i5 CPU: 2-core
      8 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics - VRAM: 288 MB
      NVIDIA GeForce GT 330M - VRAM: 256 MB
      Color LCD 1440 x 900
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 0:55:4
    Disk Information: ℹ️
      Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 318.84 GB (54.79 GB free)
      Encrypted AES-XTS Unlocked
      Core Storage: disk0s2 319.21 GB Online
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Seagate Backup+ Desk 4 TB
      disk2s1 (disk2s1) <not mounted> : 262 KB
      Seagate Backup Plus Drive (disk2s3) /Volumes/Seagate Backup Plus Drive : 4.00 TB (2.73 TB free)
      Apple Internal Memory Card Reader
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Logitech USB Receiver
      Apple Inc. Built-in iSight
      Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) [Support]
    Startup Items: ℹ️
      ProTec6b: Path: /Library/StartupItems/ProTec6b
      Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
      [loaded] com.citrix.AuthManager_Mac.plist [Support]
      [running] com.citrix.ReceiverHelper.plist [Support]
      [running] com.citrix.ServiceRecords.plist [Support]
      [invalid?] com.logmein.LMILaunchAgentFixer.plist [Support]
      [not loaded] com.logmein.logmeingui.plist [Support]
      [not loaded] com.logmein.logmeinguiagent.plist [Support]
      [not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
      [invalid?] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [not loaded] com.gopro.stereomodestatus.plist [Support]
      [not loaded] com.logmein.logmeinserver.plist [Support]
      [invalid?] com.logmein.raupdate.plist [Support]
      [loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
      [invalid?] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.sharpcast.xfsmond.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
    User Login Items: ℹ️
      Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
      Dropbox Application (/Applications/Dropbox.app)
      Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
      ThisLife Uploader ApplicationHidden (/Applications/ThisLife Uploader.app)
      WDQuickView Application (/Library/Application Support/WDSmartWare/WDQuickView.app)
    Internet Plug-ins: ℹ️
      LogMeInSafari64: Version: 1.0.586 [Support]
      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
      LogMeIn: Version: 1.0.586 [Support]
      Silverlight: Version: 4.0.60831.0 [Support]
      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
      LogMeInSafari32: Version: 1.0.586 [Support]
      CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 [Support]
      QuickTime Plugin: Version: 7.7.3
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
      GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
      Picasa: Version: 1.0 [Support]
    Safari Extensions: ℹ️
      Evernote Web Clipper [Installed]
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      GoPro  [Support]
    Time Machine: ℹ️
      Mobile backups: OFF
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Macintosh HD: Disk size: 318.84 GB Disk used: 264.06 GB
      Destinations:
      Seagate Backup Plus Drive [Local]
      Total size: 0 B
      Total number of backups: 0
      Oldest backup: -
      Last backup: -
      Size of backup disk: Too small
      Backup size 0 B < (Disk used 264.06 GB X 3)
    Top Processes by CPU: ℹ️
          8% WindowServer
          2% Safari
          1% mds
          1% loginwindow
          0% AppleSpell
    Top Processes by Memory: ℹ️
      2.13 GB iPhoto
      610 MB Image Capture Extension
      155 MB mds_stores
      129 MB Safari
      129 MB Finder
    Virtual Memory Information: ℹ️
      48 MB Free RAM
      3.71 GB Active RAM
      3.68 GB Inactive RAM
      1.04 GB Wired RAM
      6.89 GB Page-ins
      293 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 7, 2015, 12:28:48 PM /Library/Logs/DiagnosticReports/iPhoto_2015-01-07-122848_[redacted].cpu_resourc e.diag [Details]
      Jan 7, 2015, 12:13:08 PM /Library/Logs/DiagnosticReports/iPhoto_2015-01-07-121308_[redacted].hang
      Jan 7, 2015, 12:07:39 PM /Library/Logs/DiagnosticReports/iPhoto_2015-01-07-120739_[redacted].cpu_resourc e.diag [Details]
      Jan 7, 2015, 12:02:48 PM /Library/Logs/DiagnosticReports/iPhoto_2015-01-07-120248_[redacted].hang
      Jan 7, 2015, 11:51:45 AM /Library/Logs/DiagnosticReports/iPhoto_2015-01-07-115145_[redacted].cpu_resourc e.diag [Details]
      Jan 7, 2015, 11:45:54 AM Self test - passed
      Jan 6, 2015, 05:01:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-01-06-170158_[reda cted].crash
      Jan 5, 2015, 02:12:40 PM /Library/Logs/DiagnosticReports/iPhoto_2015-01-05-141240_[redacted].cpu_resourc e.diag [Details]
      Jan 5, 2015, 10:04:15 AM /Library/Logs/DiagnosticReports/com.apple.MediaLibraryService_2015-01-05-100415 _[redacted].cpu_resource.diag [Details]
      Jan 4, 2015, 05:28:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/HandBrake_2015-01-04-172820_[r edacted].crash
      Jan 4, 2015, 05:28:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-01-04-172804_[reda cted].crash
      Jan 4, 2015, 03:09:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-01-04-150950_[reda cted].crash
      Jan 4, 2015, 03:09:15 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-01-04-150915_[reda cted].crash

    Start time: 15:08:00 01/08/15
    Model Identifier: MacBookPro6,2
    System Version: OS X 10.10 (14A389)
    Kernel Version: Darwin 14.0.0
    Time since boot: 1 day3:22
    Memory
        BANK 0/DIMM0:
          Size: 4 GB
          Speed: 1067 MHz
          Status: OK
          Manufacturer: 0x859B
        BANK 1/DIMM0:
          Size: 4 GB
          Speed: 1067 MHz
          Status: OK
          Manufacturer: 0x859B
    SerialATA
       Hitachi HTS545032B9SA02                
    USB
       Backup+ Desk (Seagate LLC)
       USB Receiver (Logitech Inc.)
    FileVault: On
    Diagnostic reports
       2014-12-17 Safari crash
       2014-12-17 com.apple.appkit.xpc.openAndSavePanelService crash
       2014-12-17 garcon crash x4
       2014-12-27 Finder crash
       2014-12-27 ThisLife Uploader crash
       2014-12-27 garcon crash x2
       2014-12-28 Finder crash
       2014-12-28 garcon crash x3
       2014-12-31 com.apple.appkit.xpc.openAndSavePanelService crash
       2014-12-31 garcon crash
       2015-01-02 Finder crash
       2015-01-02 garcon crash
       2015-01-05 Finder crash
       2015-01-05 HandBrake crash
       2015-01-05 garcon crash x2
       2015-01-07 garcon crash
       2015-01-08 iPhoto hang x2
    Log
       Jan  7 11:47:39 com.apple.xpc.launchd.domain.user.55: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:47:43 com.apple.xpc.launchd.domain.user.202: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:47:43 com.apple.xpc.launchd.domain.user.202: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:47:58 com.apple.xpc.launchd.domain.user.89: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:47:58 com.apple.xpc.launchd.domain.user.89: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:48:38 jnl: disk2s3: replay_journal: from: 50180096 to: 50778112 (joffset 0x3a3c000)
       Jan  7 11:48:39 jnl: disk2s3: journal replay done.
       Jan  7 11:49:37 com.logmein.LMILaunchAgentFixer: Service setup event to handle failure and will not launch until it fires.
       Jan  7 11:49:39 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.319: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 11:49:39 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.319: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 11:49:39 com.citrix.ServiceRecords: Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.citrix.Beacons
       Jan  7 11:51:29 process iPhoto[248] thread 2450 caught burning CPU! It used more than 50% CPU (Actual recent usage: 52%) over 180 seconds. thread lifetime cpu usage 90.109268 seconds, (87.476202 user, 2.633066 system) ledger info: balance: 90008641218 credit: 90014455352 debit: 5814134 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 172082865204
       Jan  7 11:52:49 com.apple.xpc.launchd.domain.user.99: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:52:49 com.apple.xpc.launchd.domain.user.99: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 12:07:36 process iPhoto[490] thread 12067 caught burning CPU! It used more than 50% CPU (Actual recent usage: 93%) over 180 seconds. thread lifetime cpu usage 90.200179 seconds, (88.682346 user, 1.517833 system) ledger info: balance: 90012025000 credit: 90016246356 debit: 4221356 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 96436947650
       Jan  7 12:19:32 com.apple.xpc.launchd.domain.pid.quicklookd.536: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app
       Jan  7 12:21:38 process WindowServer[134] caught causing excessive wakeups. Observed wakeups rate (per sec): 174; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 130324
       Jan  7 12:24:23 process Image Capture Ex[494] caught causing excessive wakeups. Observed wakeups rate (per sec): 1570; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45166
       Jan  7 12:28:45 process iPhoto[643] thread 21591 caught burning CPU! It used more than 50% CPU (Actual recent usage: 90%) over 180 seconds. thread lifetime cpu usage 90.114637 seconds, (88.373536 user, 1.741101 system) ledger info: balance: 90002127665 credit: 90005648813 debit: 3521148 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 99086317519
       Jan  7 12:30:17 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.655: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 12:30:17 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.655: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 13:13:15 process com.apple.WebKit[827] caught causing excessive wakeups. Observed wakeups rate (per sec): 560; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 55866
       Jan  7 20:09:33 process iPhoto[643] caught causing excessive wakeups. Observed wakeups rate (per sec): 198; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 269536
       Jan  8 01:12:04 AppleUSBMultitouchDriver::validateChecksum - 512-byte packet checksum is incorrect (expected 0xf60c, checksum bytes were 0xdead)
       Jan  8 15:06:18 com.apple.xpc.launchd.domain.pid.quicklookd.1302: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app
    Memory: iPhoto (UID 501) is using 2093 MB
    kexts
       com.logmein.driver.LogMeInSoundDriver (4.1.46f67)
    Daemons
       com.adobe.fpsaud
       com.apple.installer.osmessagetracing
       com.logmein.raupdate
       com.macpaw.CleanMyMac2.Agent
       com.sharpcast.xfsmond
    Agents
       com.adobe.ARM.UUID
       com.apple.AirPortBaseStationAgent
       com.apple.photostream-agent
       com.citrix.AuthManager_Mac
       com.citrix.ReceiverHelper
       com.citrix.ServiceRecords
       com.google.keystone.user.agent
       com.logmein.LMILaunchAgentFixer
    Startup items
       /Library/StartupItems/ProTec6b/DemoOver
       /Library/StartupItems/ProTec6b/Nalpeirond6b
       /Library/StartupItems/ProTec6b/ProTec6b
       /Library/StartupItems/ProTec6b/StartupParameters.plist
    dylibs
       /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
       /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.703/_platform_specific/mac_x64/libwidev inecdm.dylib
       /usr/lib/HDREfexProFC.dylib
    App extensions
       com.getdropbox.dropbox.garcon
    Contents of /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 1591517921
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>ServiceIPC</key>
        <true/>
        <key>MachServices</key>
        <dict>
        <key>com.citrix.AuthManager_Mac</key>
        <true/>
        </dict>
        <key>Label</key>
        <string>com.citrix.AuthManager_Mac</string>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac</ string>
        </array>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>Disabled</key>
        <false/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 676087606
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.citrix.ReceiverHelper</string>
        <key>RunAtLoad</key>
        <true/>
        <key>KeepAlive</key>
        <dict>
        <key>SuccessfulExit</key>
        <false/>
        </dict>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper</st ring>
        </array>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>Disabled</key>
        <false/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.citrix.ServiceRecords.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 1445213025
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>ServiceIPC</key>
        <true/>
        <key>MachServices</key>
        <dict>
        <key>com.citrix.Beacons</key>
        <true/>
        <key>com.citrix.ServiceRecords</key>
        <true/>
        </dict>
        <key>Label</key>
        <string>com.citrix.ServiceRecords</string>
        <key>RunAtLoad</key>
        <true/>
        <key>KeepAlive</key>
        <true/>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords</st ring>
        </array>
       ...and 8 more line(s)
    Contents of /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist
       - mod date: Nov 10 20:47:41 2014
       - checksum: 94065829
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.LMILaunchAgentFixer</string>
        <key>OnDemand</key>
        <true/>
        <key>ThrottleInterval</key>
        <integer>1</integer>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer< /string>
        <string>fromlaunchagent</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.logmein.logmeingui.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 849719711
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeingui</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>Aqua</string>
        </array>
        <key>OnDemand</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeInGUI.app/Contents/MacOS/LogMeInGUI</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.logmein.logmeinguiagent.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 1227007658
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinguiagent</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>Aqua</string>
        </array>
        <key>OnDemand</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
        </array>
        <key>RunAtLoad</key>
        <false/>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
       ...and 19 more line(s)
    Contents of /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 3390435066
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinguiagentatlogin</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>LoginWindow</string>
        </array>
        <key>OnDemand</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
        </array>
        <key>RunAtLoad</key>
        <false/>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
       ...and 19 more line(s)
    Contents of /Library/LaunchDaemons/com.gopro.stereomodestatus.plist
       - mod date: Jan 29 17:22:17 2014
       - checksum: 2319101607
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.gopro.stereomodestatus</string>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>RunAtLoad</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/GoPro/Tools/StereoModeStatus.app/Contents/MacOS/StereoMod eStatus</string>
        </array>
       </dict>
       </plist>
    Contents of /Library/LaunchDaemons/com.logmein.logmeinserver.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 1427099528
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinserver</string>
        <key>LegacyTimers</key>
        <true/>
        <key>OnDemand</key>
        <false/>
        <key>ProcessType</key>
        <string>Interactive</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StandardErrorPath</key>
        <string>/Library/Logs/LogMeIn/stderr.log</string>
        <key>StandardOutPath</key>
       ...and 7 more line(s)
    Contents of /Library/LaunchDaemons/com.logmein.raupdate.plist
       - mod date: Nov 10 20:46:56 2014
       - checksum: 3493110929
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
        <dict>
        <key>Label</key>
        <string>com.logmein.raupdate</string>
        <key>OnDemand</key>
        <true/>
        <key>RunAtLoad</key>
        <false/>
        <key>KeepAlive</key>
        <false/>
        <key>LaunchOnlyOnce</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/update/raupdate</string>
        <string>/s</string>
        </array>
        <key>StandardErrorPath</key>
        <string>/Library/Logs/LogMeIn/stderr.log</string>
        <key>StandardOutPath</key>
        <string>/Library/Logs/LogMeIn/stdout.log</string>
        <key>WorkingDirectory</key>
        <string>/Library/Application Support/LogMeIn/bin/</string>
       ...and 2 more line(s)
    Contents of /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist
       - mod date: Sep  1 15:15:35 2014
       - checksum: 2214847194
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.macpaw.CleanMyMac2.Agent</string>
        <key>MachServices</key>
        <dict>
        <key>com.macpaw.CleanMyMac2.Agent</key>
        <true/>
        </dict>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent</string>
        </array>
        <key>ServiceIPC</key>
        <true/>
        <key>Sockets</key>
        <dict>
        <key>MasterSocket</key>
        <dict>
        <key>SockFamily</key>
        <string>Unix</string>
        <key>SockPathMode</key>
        <integer>438</integer>
       ...and 8 more line(s)
    Contents of /Library/LaunchDaemons/com.sharpcast.xfsmond.plist
       - mod date: May  4 20:28:27 2013
       - checksum: 3377386094
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//ENhttp://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <!-- SugarSync version 1.9.96.111090.20130403 -->
       <plist version="1.0">
       <dict>
        <key>Disabled</key>
        <false/>
        <key>Label</key>
        <string>com.sharpcast.xfsmond</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/SugarSync/scxfsmond</string>
        <string>-log</string>
        <string>error</string>
        <string>-launchd</string>
        </array>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
        <dict>
        <key>SockFamily</key>
        <string>Unix</string>
        <key>SockPathMode</key>
        <integer>438</integer>
        <key>SockPathName</key>
       ...and 14 more line(s)
    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
       - mod date: Jul 24 11:11:09 2013
       - checksum: 394026997
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.adobe.ARM.UUID</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
        <string>semi-auto</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>12600</integer>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.google.keystone.agent.plist
       - mod date: Nov 30 14:26:35 2014
       - checksum: 4084537214
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.google.keystone.user.agent</string>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>ProgramArguments</key>
        <array>
         <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
         <string>-runMode</string>
         <string>ifneeded</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>3523</integer>
        <key>StandardErrorPath</key>
        <string>/dev/null</string>
        <key>StandardOutPath</key>
        <string>/dev/null</string>
       </dict>
       </plist>
    Listeners
       cupsd: ipp
    User login items
       Garmin Express Service
       - /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
       Dropbox
       - /Applications/Dropbox.app
       Google Chrome
       - /Applications/Google Chrome.app
       ThisLife Uploader
       - /Applications/ThisLife Uploader.app
       WDQuickView
       - /Library/Application Support/WDSmartWare/WDQuickView.app
    Safari extensions
       Evernote Web Clipper
       - com.evernote.safari.clipper
    Widgets
       iCal
       Earth
    Restricted files: 339
    Lockfiles: 101
    Elapsed time (s): 844
    Wow, that's a lot of data for you to sift through, but I suppose you know what you are looking to find. I bet you earned every one of those points. Thanks, Linc. All the folks in the world waiting for me to share their photos with them thank you as well : )  Cathleen

  • My Macbook Pro runs VERY slow when unplugged. The battery charges and runs ok. Ran an SMC reset (no success), Safe mode (did not work), and hardware check (came back ok). What can I try next to fix this?

    Hello all,
    I am new to posting on this forum but I really hope that someone out there can help me out. I have a 13" MacBook Pro, 2.53 GHz Core 2 Duo, 4GB 1067 MHz DDR3, running OSX 10.6.8. My problem is that when I unplug the laptop form the charger and run it on the battery, the computer becomes unresponsive to any commands at all. It basically really slows down to a crawl. Even when rebooting it will take 5-10 minutes or more to do so. The odd thing is, when it gets plugged back in while any of this is going on, within a minute or two it works perfectly. It has been in a mac authorized repair shop for 7 weeks and has had a new logic board and a new hard drive replaced. The battery was tested and charges fine, holds a charge when unplugged, and the system profile shows the battery at Normal. Recently, many knowledgeable mac enthusiasts gave me tip that might help. Here is what I did: Ran an SMC reboot (no success), rebooted the computer under safe mode then unplugged it to test (no success), and ran a hardware test on the install disk (showed hardware ok)
    I am at a loss as to what to do next. It has become impossible to use this laptop for my classes when it is unplugged. I am about ready to just go buy a new one, and call this one a goner.
    I am hoping someone reading this can help with any other ideas on its problem. Help? Anyone?
    Steve

    LPBassman,
    since the tech in your IT department was able to copy your daughter’s data from her MacBook Pro’s internal disk, I’d suggest completely erasing the internal disk (using Disk Utility in Recovery mode, reformatting it with a “Mac OS Extended (Journaled)” filesystem), reïnstalling its original version of Mac OS X (either Snow Leopard from the grey Mac OS X Install DVD if it originally came with two grey DVDs, or Lion via OS X Internet Recovery if no grey DVDs originally came with it), running Software Update to get it to 10.6.8 or 10.7.5 respectively, reïnstalling Mavericks, running Software Update again to get it up to date, and finally restoring your daughter’s data.

  • Macbook pro runs slow and itunes wont open

    My macbook pro froze and went to a black screen while I was using quicktime so I forced shut down and rebooted and now it runs really slow and itunes and quicktime wont open.  I am completely updated

    Your MBP should be able to accept 6 GB RAM.  I suggect that you install the maximum.  Yosemite should run more efficiently as a result.
    I note that you have Novatel and Sierra wireless installed.  If you do not need one, delete it.
    Ciao.

  • My MacBook Pro is REALLY slow after a week of running Yosemite perfectly

    I have a MacBook Pro (about 3 years old) and I have never had any problems with it.
    When Yosemite was released I updated and my MacBook ran perfectly and faster then before for a little over a week. Then all of a sudden it became SO incredibly slow. There is a waiting time on everything that has to do with a computer; from when I make a keystroke to the letter actually pops up on the screen, when I click an icon to launch a program, and so - I think you get the picture. Always the **** rainbow circle.
    I have searched so many forums online and tried a lot of different things such as re-indexing spotlight, the "Hold down the left shift, option and control keys together with the power button-trick", various "sudo" commands in terminal, cleaning out junk (not in a very structured matter, just old files I didn't need anymore). To be honest I have no idea what I am doing, I just try whatever the smart people in the forums suggest.
    I am lucky to have very recently been gifted a brand new MacBook Pro retina bla bla bla, which I am writing this from now, so it's not really an emergency situation. It's just really annoying to have a MacBook I can't use and that also has ALL of my previous work and programs on it.
    SO here's another question:  I would just really like to back my old MacBook up using Time Machine but as the MacBook is REALLY SLOW so is the back up process. At first it was stuck on "preparing" but I figured it was because my 500GB TM external harddrive was too small, so I bought a new 1TB external harddrive. Right now my old MacBooks is performing a back up  and has passed the "preparing" stage, but after around 20 hours it has no time estimation and has only backed up "1.28 GB of 98.29 GB" and I feel like this is WAY too ineffective and really shouldn't take that long. I cant wait 100 days for this thing to back up ?!?!?!?!
    So basically I have a seriously slow MacBook Pro, so slow it actually cannot be used and so slow it cannot back up.
    I tried using Migrant Assistant via bluetooth to my new MacBook, but as you probably have guessed - over 24 hours later it was still stuck, and I also had my doubts because I thought if the slow, demonic MacBook would simply just infect and possess my new, pure, virgin MacBook.
    So this was probably confusing.
    To sum it up:
    - I am a girl and I am a technical neanderthal <3
    - I have 2 MacBooks; one slow, one brand new - both running up-to-date Yosemite and other updates are on fleek
    - It would be ideal for me to use Migrant Assistant to set my new Macbook to what I'm used to - can this be done without screwing up my new MacBook?
    - I can't seem to get TM working on my old one - can I bring my iPhoto and iTunes library to safety manually (like my other folders)?
    - I have not been a good girl, and that means my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
    I really don't want to just wipe it completely, as I don't want to lose the programs I have installed - it's just such a hassle to reinstall and codes and what not.
    Extra info if it's necessary to anyone:
    I have monitored the CPU% for some time in the Activity Monitor and when literally no programs but the Activity Monitor is open and the CPU% of free CPU is 98% the computer is STILL ----------- SO --------------- SLOooooooooow..... ( just to clarify I have checked if there's random program that takes up all the CPU; there's not). Also I have no clue what CPU is so, if I have used it in a weird way in these sentences, please forgive me.
    Product:
    MacBook Pro (13", primo 2011)
    OS X Yosemite version 10.10.1
    Processor: 2.3 GHz Intel Core i5
    Memory: 4GB 1333 MHz DDR3
    Startup Disk: Macintosh HD
    Graphics: Intel HD Graphics 3000 384 MB
    Memory:
    215.31 GB free out of 318.84 GB
    My System Memory looks like this at CPU% = 1.15 right now :
    "real memory" : 38.9 MB
    "virtual memory" : 2.48 GB
    "shared memory" : 20.4 MB
    "private memory" : 10.6 MB
    I have no idea what any of this means or if it has any significance, but it said that I should include it.
    Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
    I really really really hope that someone can (and want to) help me. It's not that I don't want to take it to any Mac-certified store, it's just I live in Denmark and the people who work at these stores always just say that they can "wipe it clear" so it's "as good as new" for a 100 bucks. We don't have Genius Bars and stuff..... I would really be so happy if ANYONE have just ANY solution to what would be a good idea to do now.
    THANK YOU SO MUCH in advance
    Anne Katrine

    Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
    That could conceivably explain all the problems you're describing. Replacing a Mac's battery should not be postponed since a failed battery will cause other problems to occur. It is also possible that its hard disk has failed, which means the information on it may soon become unrecoverable.
    ... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
    If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
    Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location.

  • Why is my macbook pro running slow.  It runs slow even if only one app is open, especially if it's a browser.  I don't know how to read Etrecheck, but was hoping someone who does can help me out.  Would be super grateful.  :-)

    Hi.  This is my first time posting.  My Macbook Pro with Os X Mavericks has been running super slow since before I installed Mavericks so I'm pretty sure it's not the OS that has the problem.  It runs slow even if only one app is open, especially if it's a browser, particulary google chrome.  If mail is open...forget about it, down to a crawl.  I don't know how to read Etrecheck, but was hoping someone who does can help me out.  Would be super grateful.  :-)
    P.S. - Also, it sounds like something is loose inside my mac.  How should I proceed?
    Thanks in advance.
    Hardware Information:
              MacBook Pro (13-inch, Late 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.8 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.2 (13C1021) - Uptime: 0 days 23:21:37
    Disk Information:
              APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (603.2 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Gatekeeper:
              Mac App Store and identified developers
    Kernel Extensions:
              [not loaded] com.leapfrog.driver.LfConnectDriver (1.8.0 - SDK 10.7) Support
              [not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
              [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
              [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
              [not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist
    Problem System Launch Agents:
              [loaded] com.paragon.NTFS.auth.plist Support
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.google.keystone.daemon.plist Support
              [loaded] com.leapfrog.connect.shell.plist Support
              [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [running] com.sophos.autoupdate.plist Support
              [running] com.sophos.intercheck.plist Support
              [running] com.sophos.notification.plist Support
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist Support
              [loaded] com.google.keystone.agent.plist Support
              [running] com.seagate.SeagateStorageGauge.plist Support
              [running] com.sophos.uiserver.plist Support
              [running] org.chromium.chromoting.plist Support
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist Support
              [loaded] com.adobe.ARM.[...].plist Support
              [failed] com.adobe.ARM.[...].plist Support
              [loaded] com.facebook.videochat.[redacted].plist Support
              [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
              [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
    User Login Items:
              Activity Monitor
              Dropbox
              Google Drive
              younity
              EvernoteHelper
    Internet Plug-ins:
              o1dbrowserplugin: Version: 5.2.4.18058 Support
              nplastpass: Version: 2.5.5 Support
              Default Browser: Version: 537 - SDK 10.9
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
              Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 5.2.4.18058 Support
              SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Safari Extensions:
              Slick Savings: Version: 1.0
              Slick Savings: Version: 1.0
              Surfon: Version: 1.2.2
              Pearltrees Extension: Version: 6.0.13
              Mindomo Bookmarks: Version: 1.0
              Ebay Shopping Assistant: Version: 1.1
              Zootool: Version: 0.7
              Amazon Shopping Assistant: Version: 1.1
              Pocket: Version: 1.7.1
              Searchme: Version: 1.3
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User iTunes Plug-ins:
              TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support
    User Internet Plug-ins:
              Picasa: Version: 1.0 - SDK 10.4 Support
    3rd Party Preference Panes:
              remoting_host_prefpane  Support
              Flash Player  Support
              Paragon NTFS for Mac ® OS X  Support
    Time Machine:
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 697.84 GB Disk used: 136.06 GB
              Destinations:
                        NO NAME [Local] (Last used)
                        Total size: 3.41 GB
                        Total number of backups: (null)
                        Size of backup disk: Too small
                                  Backup size 3.41 GB < (Disk used 136.06 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   6%          Activity Monitor
                   5%          WindowServer
                   1%          InterCheck
                   1%          sysmond
                   0%          ocspd
    Top Processes by Memory:
              152 MB          Finder
              115 MB          HelpViewer
              111 MB          mds_stores
              86 MB          InterCheck
              57 MB          WindowServer
    Virtual Memory Information:
              983 MB          Free RAM
              1.03 GB          Active RAM
              584 MB          Inactive RAM
              1.01 GB          Wired RAM
              17.41 GB          Page-ins
              222 MB          Page-outs

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Problem description: My MacBook Pro is running really slow. Applications won't open or take up to 10 min.  EtreCheck version: 2.1.5 (108) Report generated December 27, 2014 at 9:15:58 PM CST  Click the [Support] links for help with non-Apple products

    Problem description:
    My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
    EtreCheck version: 2.1.5 (108)
    Report generated December 27, 2014 at 9:15:58 PM CST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HD (disk1) /  [Startup]: 498.88 GB (5.04 GB free) (Low!)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
    Problem System Launch Agents: ℹ️
      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.coreservices.appleid.authentication.plist
      [killed] com.apple.icloud.fmfd.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      4 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.ctkd.plist
      [killed] com.apple.icloud.findmydeviced.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.wdhelper.plist
      [running] com.seagate.TBDecorator.plist [Support]
      5 processes killed due to memory pressure
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
      [running] com.carbonite.launchd.carbonitestatus.plist [Support]
      [loaded] com.coupons.coupond.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
      [loaded] com.trendmicro.itis.dca.plist [Support]
      [running] com.trendmicro.itis.uimgmt.agent.plist [Support]
    Launch Daemons: ℹ️
      [failed] com.adobe.fpsaud.plist [Support]
      [running] com.carbonite.launchd.carbonitedaemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [running] com.trendmicro.icore.av.plist [Support]
      [running] com.trendmicro.icore.main.plist [Support]
      [running] com.trendmicro.icore.wp.plist [Support]
      [running] com.trendmicro.itis.plugin.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
      [invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
      [loaded] com.trendmicro.itis.uninstaller.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
      WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
      CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
      QuickTime Plugin: Version: 7.7.3
      Default Browser: Version: 600 - SDK 10.10
    User internet Plug-ins: ℹ️
      npBcsMcTcIO: Version: Unknown [Support]
    Safari Extensions: ℹ️
      Trend Micro Toolbar [Installed]
    3rd Party Preference Panes: ℹ️
      Carbonite  [Support]
      Flash Player  [Support]
      Paragon NTFS for Mac ® OS X  [Support]
      Seagate Dashboard for Mac OSX  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
      HD: Disk size: 498.88 GB Disk used: 493.84 GB
      Destinations:
      Jens Seagate Backup [Local]
      Total size: 999.86 GB
      Total number of backups: 6
      Oldest backup: 2014-06-24 10:33:56 +0000
      Last backup: 2014-12-17 17:14:18 +0000
      Size of backup disk: Too small
      Backup size 999.86 GB < (Disk used 493.84 GB X 3)
      My Passport for Mac [Local]
      Total size: 2.00 TB
      Total number of backups: 14
      Oldest backup: 2013-08-21 19:19:35 +0000
      Last backup: 2014-12-19 11:44:23 +0000
      Size of backup disk: Excellent
      Backup size 2.00 TB > (Disk size 498.88 GB X 3)
    Top Processes by CPU: ℹ️
          6% coreaudiod
          5% CarboniteDaemon
          4% iMovie
          3% JustCloud
          3% Wondershare Player
    Top Processes by Memory: ℹ️
      335 MB iPhoto Library Manager
      180 MB Finder
      142 MB iMovie
      70 MB Preview
      51 MB Microsoft Word
    Virtual Memory Information: ℹ️
      149 MB Free RAM
      1.04 GB Active RAM
      897 MB Inactive RAM
      1.17 GB Wired RAM
      30.53 GB Page-ins
      1.42 GB Page-outs
    Diagnostics Information: ℹ️
      Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
      Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
      Dec 26, 2014, 02:22:01 PM Self test - passed
      Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]

    You have nearly run out of disk space.  Either purchase a larger one or start cleaning out the one you have?

  • My Macbook Pro is running really slow and programs keep crashing

    I have a 15" MacBook Pro (Mid 2010 Model) that is doing my head in, as it runs really slow most of the times as soon as I open more than one program (especially if I use Excel or Word of course). I ran the EtreCheck and the result is below, hopefully this will help some of you guide me in the right direction?
    Most of my memory (over 200GB) is used up by "OTHER", any idea what that could be and how I could easily free up space?
    Thanks a lot
    EtreCheck version: 2.1.8 (121)
    Report generated 17 April 2015 08:02:01 BST
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 155
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
        NVIDIA GeForce GT 330M - VRAM: 256 MB
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:16:25
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (64.39 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        JMicron Samsung S2 Portable 1 TB
            EFI (disk2s1) <not mounted> : 210 MB
            TIME MACHINE (disk2s2) /Volumes/TIME MACHINE : 999.86 GB (70.54 GB free)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]
            /Library/Extensions/tap.kext
        [not loaded]    foo.tap (1.0) [Click for support]
            /Library/Extensions/tun.kext
        [not loaded]    foo.tun (1.0) [Click for support]
            /System/Library/Extensions
        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
    Startup Items: ℹ️
        tap: Path: /System/Library/StartupItems/tap
        tun: Path: /System/Library/StartupItems/tun
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.logmein.hamachimb.plist [Click for support]
        [running]    com.logmein.logmeingui.plist [Click for support]
        [running]    com.logmein.logmeinguiagent.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
        [failed]    com.rim.BBLaunchAgent.plist [Click for support] [Click for details]
        [running]    com.trusteer.rapport.rapportd.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.hamachix.tuncfgd.plist [Click for support]
        [running]    com.logmein.hamachi.plist [Click for support]
        [running]    com.logmein.logmeinserver.plist [Click for support]
        [loaded]    com.logmein.raupdate.plist [Click for support]
        [failed]    com.rim.BBDaemon.plist [Click for support] [Click for details]
        [running]    com.trusteer.rooks.rooksd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        Dropbox    Application  (/Applications/Dropbox.app)
        Skype    Application  (/Applications/Skype.app)
        Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
        BlackBerry Device Manager    UNKNOWN Hidden (missing value)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        EPPEX Plugin: Version: 3.0.5.0 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
        Picasa: Version: 1.0 [Click for support]
    Safari Extensions: ℹ️
        1Password
        Evernote Web Clipper
        WebRank SEO
    Audio Plug-ins: ℹ️
        EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
        CallRecorder: Version: v2.5.14 - SDK 10.8 [Click for support]
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Trusteer Endpoint Protection  [Click for support]
        VLC Streamer  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 254.45 GB
        Destinations:
            SAMSUNG [Local]
            Total size: 999.86 GB
            Total number of backups: 36
            Oldest backup: 2012-04-09 11:47:32 +0000
            Last backup: 2015-02-05 20:06:09 +0000
            Size of backup disk: Excellent
                Backup size 999.86 GB > (Disk size 318.84 GB X 3)
    Top Processes by CPU: ℹ️
            11%    WindowServer
             4%    Safari
             1%    Skype
             0%    Dropbox
             0%    rapportd
    Top Processes by Memory: ℹ️
        241 MB    Skype
        206 MB    Safari
        172 MB    Spotify
        129 MB    mds_stores
        120 MB    Finder
    Virtual Memory Information: ℹ️
        2.49 GB    Free RAM
        4.03 GB    Active RAM
        844 MB    Inactive RAM
        1.23 GB    Wired RAM
        2.80 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Apr 17, 2015, 07:54:25 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-04-17-075425_[reda cted].crash
        Apr 17, 2015, 07:42:57 AM    Self test - passed
        Apr 16, 2015, 10:33:24 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/PDFpen_2015-04-16-103324_[reda cted].crash
        Apr 16, 2015, 08:07:28 AM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2015-04-16-080728_[redact ed].cpu_resource.diag [Click for details]
        Apr 14, 2015, 07:13:57 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-04-14-191357_[redacted].crash

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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