MacBook Pro running VERY slow. What should I do? Here is my Etrecheck.
Problem description:
Computer running unusually slow.
EtreCheck version: 2.1.8 (121)
Report generated March 22, 2015 at 6:22:56 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 471
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:18:4
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (317.12 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7) [Click for support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.3) [Click for support]
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Click for support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[loaded] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]
[running] com.epson.eventmanager.agent.plist [Click for support]
[loaded] com.hp.help.tocgenerator.plist [Click for support]
[loaded] com.motorola.MDMUpdater.plist [Click for support]
[running] com.motorola.motohelper.plist [Click for support]
[loaded] com.motorola.motohelperUpdater.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.pharos.notify.plist [Click for support]
[running] com.pharos.popup.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.motorola-mobility.mmcfgd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[loaded] com.sierrawireless.SWoCTool.plist [Click for support]
[not loaded] org.eyebeam.SelfControl.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] [email protected] [Click for details]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
Dropbox UNKNOWN (missing value)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox Application (/Applications/Dropbox.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
K9-MacOptimizer UNKNOWN (missing value)
BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.6.4r634 [Click for support]
OVSHelper: Version: 1.0 [Click for support]
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.1.0 [Click for support]
GarminGpsControl: Version: 2.7.3.0 Release [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
Move_Media_Player: Version: npmnqmp 071505000006 [Click for support]
fbplugin_1_0_3: Version: Unknown [Click for support]
Safari Extensions: ℹ️
DivX HiQ
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 181.76 GB
Destinations:
Time Machine Backups [Local]
Total size: 499.76 GB
Total number of backups: 46
Oldest backup: 2012-10-06 05:45:10 +0000
Last backup: 2015-03-19 03:03:47 +0000
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 181.76 GB X 3)
Top Processes by CPU: ℹ️
14% mds
4% WindowServer
0% BBLaunchAgent
0% fontd
0% SystemUIServer
Top Processes by Memory: ℹ️
477 MB softwareupdated
438 MB firefox
99 MB Dock
99 MB Google Drive
82 MB mds_stores
Virtual Memory Information: ℹ️
138 MB Free RAM
1.75 GB Active RAM
1.64 GB Inactive RAM
756 MB Wired RAM
1.32 GB Page-ins
70 KB Page-outs
Diagnostics Information: ℹ️
Mar 22, 2015, 05:56:17 PM /Library/Logs/DiagnosticReports/Google Drive_2015-03-22-175617_[redacted].crash
Mar 21, 2015, 12:15:44 PM /Library/Logs/DiagnosticReports/firefox_2015-03-21-121544_[redacted].hang
Mar 22, 2015, 06:03:33 PM Self test - passed
Mar 22, 2015, 05:48:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-22-17 4844_[redacted].crash
Mar 21, 2015, 12:14:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-21-12 1442_[redacted].crash
Mar 21, 2015, 12:09:37 PM /Library/Logs/DiagnosticReports/Microsoft PowerPoint_2015-03-21-120937_[redacted].hang
Mar 21, 2015, 12:09:37 PM /Library/Logs/DiagnosticReports/Safari_2015-03-21-120937_[redacted].hang
For starters the Blackberry software hasn't been updated in forever and is incompatible with Yosemite, remove it per the developers instructions. k9 mac optimizer is malware and must be removed.
What is all of the Motorola software for? Do you need it? You have quite a bit of other junk on there that you probably don't need and I'm not sure what all of it is for but the BB software and K9 for sure is in the list of known offenders for slow downs.
Similar Messages
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2010 Macbook Pro Running Very Slow
I have a 2010 Macbook pro that is running extremely slow and I ran EtreCheck report but I am not sure how to interpret the results to help solve my issues. Any help or feedback would be greatly appreciated. I have included the Etrecheck report below:
Problem description:
Macbook Pro running very slow, web pages won’t load at all or they take a very long time to open.
EtreCheck version: 2.1.8 (121)
Report generated March 28, 2015 12:41:50 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 462
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 5:11:41
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (72.45 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.zeobit.MacKeeper.Helper [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
Firefox Application (/Applications/Firefox.app)
Dropbox Application (/Applications/Dropbox.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
LexmarkNetworkServices Application Hidden (/Library/Application Support/Lexmark/LexmarkNetworkServices.app)
7600 Series Button Monitor Application Hidden (/Library/Application Support/Lexmark/7600 Series Scanner.bundle/Contents/SharedSupport/7600 Series Button Monitor.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
4% WindowServer
3% Finder
2% hidd
0% ps
0% Fitbit Connect Menubar Helper
Top Processes by Memory: ℹ️
765 MB firefox
150 MB Mail
116 MB Finder
86 MB mds
77 MB WindowServer
Virtual Memory Information: ℹ️
577 MB Free RAM
1.41 GB Active RAM
1.55 GB Inactive RAM
621 MB Wired RAM
463 MB Page-ins
156 KB Page-outs
Diagnostics Information: ℹ️
Mar 28, 2015, 07:28:57 AM Self test - passed
Mar 26, 2015, 08:20:29 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-26-08 2029_[redacted].crashI’ve tried running 10.10 on quite a few different computers with 4GB of RAM and a standard mechanical hard drive and all of them performed worse with Yosemite than they did with Mavericks (10.9). And about a year ago I found that they performed better with Mt Lion (10.8) than Mavericks. Each version of the Mac OS has required more memory than the version that came before it and that means that every couple of years the minimum acceptable RAM is increased. Apple signaled this quietly at the Apple Store - only one computer now ships with 4GB of RAM. (And I can tell you from personal experience that in that configuration it is not fun to use.)
Bottom line: you need at least 8GB of RAM or an SSD. Both are better. In the meantime run as lean a machine as possible. MacKeeper is a waste of money no matter what anyone might tell you. At best it is not necessary and is a waste of money. -
My macbook pro is very slow. what can i do?
my macbook pro is very slow. what can i do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% WindowServer
1% fontd
1% Google Drive
0% Microsoft Database Daemon
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outsYou have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
My macbook pro running very slow
Hello,
Looking for help with my very slow running laptop. I ran an EtreCheck and can provide a full report. I ran Disk Utility, repaired permissions, slimmed down my Download folder, deleted a program recently installed - Kies, to link with my Android phone. I also have an iMac running 10.9.5.
Thanks for helping out... and Happy New Year to you all!
Mark
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 6 days 16:26:6Thanks Mike.
Here's the full Etre Report:
Problem description:
Macbook running very slow
EtreCheck version: 2.1.5 (108)
Report generated 31 December 2014 13:05:36 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 6 days 16:26:6
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (218.44 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Kernel Extensions: ℹ️
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[loaded] com.kaspersky.kext.kimul.44 (44) [Support]
[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) [Support]
/System/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Support]
[not loaded] com.Avid.driver.AvidDX (5.7.0 - SDK 10.6) [Support]
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.27 - SDK 10.6) [Support]
[loaded] com.kaspersky.kext.klif (3.0.5d45) [Support]
[loaded] com.kaspersky.nke (2.0.0d12) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.27 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.27 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.27 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.27 - SDK 10.6) [Support]
Problem System Launch Agents: ℹ️
[invalid?] .SM.gul.com.apple.SafariNotificationAgent.plist (hidden) [Support]
/usr/libexec/SafariNotificationAgent /usr/libexec/SafariNotificationAgent
[loaded] .SM.gul.com.apple.screensharing.MessagesAgent.plist (hidden) [Support]
/System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer /System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer
Launch Agents: ℹ️
[invalid?] .SM.gul.com.avid.backgroundservicesmanager.plist (hidden) [Support]
/Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidBackgroundServicesManager.app /Contents/MacOS/AvidBackgroundServicesManager /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidBackgroundServicesManager.app /Contents/MacOS/AvidBackgroundServicesManager
[invalid?] .SM.gul.com.avid.dmfsupportsvc.plist (hidden) [Support]
/Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidDMFSupportSvc.app/Contents/Ma cOS/AvidDMFSupportSvc /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidDMFSupportSvc.app/Contents/Ma cOS/AvidDMFSupportSvc
[invalid?] .SM.gul.com.avid.interplay.dmfservice.plist (hidden) [Support]
/Applications/Avid Media Composer/DMFService.app/Contents/MacOS/DMFService /Applications/Avid Media Composer/DMFService.app/Contents/MacOS/DMFService
[invalid?] .SM.gul.com.avid.interplay.editortranscode.plist (hidden) [Support]
/Applications/Avid/EditorTranscode/TranscodeService/EditorTranscode.app/Content s/MacOS/RunEditorTranscode.bash /Applications/Avid/EditorTranscode/TranscodeService/EditorTranscode.app/Content s/MacOS/RunEditorTranscode.bash
[invalid?] .SM.gul.com.avid.transcodeserviceworker.plist (hidden) [Support]
/Applications/Avid/EditorTranscode/TranscodeService/TranscodeServiceWorker.app/ Contents/MacOS/TranscodeServiceWorker /Applications/Avid/EditorTranscode/TranscodeService/TranscodeServiceWorker.app/ Contents/MacOS/TranscodeServiceWorker /Applications/Avid/EditorTranscode/TranscodeService
[running] .SM.gul.com.flipvideo.FlipShare.AutoRun.plist (hidden) [Support]
/Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun
[loaded] .SM.gul.com.google.keystone.agent.plist (hidden) [Support]
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resou rces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resou rces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
[not loaded] .SM.gul.com.hp.messagecenter.launcher.plist (hidden) [Support]
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/Support/lsregister /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/Support/lsregister -lazy 30 /Library/Printers/hp/Utilities/HPPU Plugins/Message Center.task/Contents/Resources/HPMessageCenterBridge.app
[invalid?] .SM.gul.com.intego.commonservices.statusitem.plist (hidden) [Support]
/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher /Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher /Library/Intego/IntegoStatusItem.bundle/Contents/Resources/IntegoStatusItemHelp er.app/Contents/MacOS/IntegoStatusItemHelper
[running] .SM.gul.com.kaspersky.kav.gui.plist (hidden) [Support]
/Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent /Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent -autolaunch 1
[running] com.flipvideo.FlipShare.AutoRun.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.intego.commonservices.statusitem.plist [Support]
[running] com.kaspersky.kav.gui.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] .SM.gul.com.adobe.fpsaud.plist (hidden) [Support]
/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
[loaded] .SM.gul.com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (hidden) [Support]
/System/Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaud iosupporthelper /System/Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaud iosupporthelper
[invalid?] .SM.gul.com.avid.interplay.editorbroker.plist (hidden) [Support]
./RunAvidEditorBroker.bash ./RunAvidEditorBroker.bash /Applications/Avid/EditorTranscode/DBScript 0
[invalid?] .SM.gul.com.avid.interplay.editortranscodestatus.plist (hidden) [Support]
./AvidEditorTranscodeStatusMac.bash ./AvidEditorTranscodeStatusMac.bash /Applications/Avid/EditorTranscode/rnc-central 0
[loaded] .SM.gul.com.google.keystone.daemon.plist (hidden) [Support]
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /GoogleSoftwareUpdateDaemon /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /GoogleSoftwareUpdateDaemon
[running] .SM.gul.com.kaspersky.kav.plist (hidden) [Support]
/Library/Application Support/Kaspersky Lab/KAV/Binaries/kav /Library/Application Support/Kaspersky Lab/KAV/Binaries/kav -r -bl
[running] .SM.gul.com.paceap.eden.licensed.plist (hidden) [Support]
/Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https://activation.paceap.com/InitiateActivation
[loaded] .SM.gul.PACESupport.plist (hidden) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Support]
[loaded] com.avid.AMCUninstaller.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[running] com.kaspersky.kav.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.paceap.eden.licensed.plist [Support]
[loaded] PACESupport.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
User Login Items: ℹ️
Spanning Sync Notifier UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner ApplicationHidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
KiesAgent ApplicationHidden (/Users/[redacted]/.Trash/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.0.0.85 BETA - SDK 10.7 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.1
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 [Support]
WebEx: Version: 1.0 [Support]
Safari Extensions: ℹ️
VirtualKeyboard [Cached]
vkbd [Cached]
URLAdvisor [Cached]
Virtual Keyboard [Installed]
URL Advisor [Installed]
3rd Party Preference Panes: ℹ️
3ivx MPEG-4 [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Java [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
86% kav_app
11% kav
5% coreaudiod
1% firefox
0% WindowServer
Top Processes by Memory: ℹ️
1.06 GB firefox
249 MB kav
69 MB Dropbox
69 MB mds
56 MB Finder
Virtual Memory Information: ℹ️
67 MB Free RAM
2.29 GB Active RAM
1.09 GB Inactive RAM
840 MB Wired RAM
3.34 GB Page-ins
1.70 GB Page-outs -
Why is macbook pro running very slow?
Hi! Could someone tell me why my macbook pro is so slow recently? During exams its really distrubing to having forced pauses.
Thanks for your support! I ve just done the EtreCheck:
Hardware Information:
MacBook Pro (13-inch, Mid 2010)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 11:6:7
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250,06 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) /: 249,2 GB (79,18 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[loaded] com.cisco.anyconnect.gui.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
CameraWindow: Version: 7.10.0.2 - SDK 10.5 3rd-Party support link
/Applications/Canon Utilities/CameraWindow/CameraWindow.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Time Machine not configured!
Top Processes by CPU:
6% WindowServer
4% mds
2% EtreCheck
1% Google Chrome
1% hidd
Top Processes by Memory:
147 MB Google Chrome
123 MB softwareupdated
119 MB com.apple.IconServicesAgent
111 MB mds_stores
94 MB Spotify
Virtual Memory Information:
144 MB Free RAM
1.69 GB Active RAM
1.44 GB Inactive RAM
487 MB Wired RAM
1.42 GB Page-ins
276 KB Page-outs@dominic: I did the safe mode start and after the desktop appeard I did nothing and just shut down and start normally again. Is it that? I was thinking that some window should have popped out of nowwhere and give me some diagnose... and tell me what to do... ?
Then after a normal start I did the disk utility thing, I could only verify and not repair since it seems to be ok? :
Then I tried the SMC reset according to the link you sent me, not sure if I did it right cause step 4 and 5 under
Portable computers that have a battery you should not remove on your own
were somehow the same, after I released everything I didnt have to press power button separately (step5), the mac started already (after step4)
@Lex: I'm really wondering about those two old applications
1) I didn't find anything useful about camerawindow or canon tools, except that it helps connecting my canon powershot G15 camera with a smartphone... don't even says if it works with my camera model nor if it works with mavericks...
2) ...Silverlight/OutOfBrowser/SLLauncher.app: Is it needed for what? After looking up it just said useful for webbrowsers, maybe better video quality etc. isn't that something good? if I delete it from my library will there e noteable differences when I use the internet?
besides that i deleted and update like u suggested and did a check again:
Hardware Information:
MacBook Pro (13-inch, Mid 2010)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:11:31
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250,06 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) /: 249,2 GB (76,16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[loaded] com.cisco.anyconnect.gui.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Internet Plug-ins:
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
CameraWindow: Version: 7.10.0.2 - SDK 10.5 3rd-Party support link
/Applications/Canon Utilities/CameraWindow/CameraWindow.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 161.16 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 12
Oldest backup: 2013-12-17 21:37:11 +0000
Last backup: 2014-01-05 11:12:56 +0000
Size of backup disk: Excellent
Backup size 931.19 GB > (Disk size 232.09 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
22% WindowServer
13% Google Chrome
3% hidd
2% mds_stores
1% EtreCheck
Top Processes by Memory:
238 MB Finder
150 MB mds_stores
131 MB Microsoft PowerPoint
127 MB Mail
106 MB Microsoft Word
Virtual Memory Information:
70 MB Free RAM
1.61 GB Active RAM
1.58 GB Inactive RAM
444 MB Wired RAM
508 MB Page-ins
996 KB Page-outs
@hands: thanks for note -
MacBook Pro run very slow when open Contacts
My MacBook Pro (earlie 2011) run very slow. When open Contacs show the color ball. I can't see duplicates contacs.
Back up all data.
1. If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click Keep on Mac in the dialog that opens.
2. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select
File ▹ Export ▹ Export vCard
Save the exported contacts to the Desktop.
3. Quit Contacts. Triple-click the text on the line below on this page to select it, then copy it to the Clipboard (command-C):
~/Library/Application Support/AddressBook
In the Finder, select
Go ▹ Go to Folder
from the menu bar, paste into the box that opens (command-V), and press return.
A Finder window will open with a folder selected. Move the selected folder to the Desktop, leaving the window open for now.
4. Launch Contacts. Your contacts will be gone. If you took Step 2, then double-click the file you created in that step and confirm that you want to import from it. Your contacts will reappear.
5. Re-enable Contacts in the iCloud preference pane, if you disabled it. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.
Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place. Post your results. -
Macbook pro running very slow (EtreCheck result attached)
Hello!
My Macbook pro suddenly runs very slow after a restart this morning. I did the scan with EtreCheck and hope anyone could help me out.
Thanks a lot for your help!
==============================
EtreCheck version: 2.0.8 (95)
Report generated October 31, 2014 6:14:16 PM GMT+01:00
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 4:25:32
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (298.09 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 319.73 GB (13.35 GB free) (Low!)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.0 - SDK 10.7) Support
[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4) Support
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[loaded] com.sophos.kext.sav (9.2.0 - SDK 10.8) Support
[loaded] com.sophos.nke.swi (9.2.0 - SDK 10.8) Support
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist Support
Launch Agents: ℹ️
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.sogou.SogouServices.plist Support
[running] com.sophos.uiserver.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.DuetDaemon.plist Support
[running] com.sophos.common.servicemanager.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Spotify UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
DuetPopUp Application (/System/Library/Extensions/DuetPlugIn.bundle/Contents/DuetPopUp.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
SpeedDownload Browser Plugin: Version: 2.0.0 Support
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player Support
Growl Support
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% ReportCrash
3% Google Chrome
2% SophosWebIntelligence
1% fontd
0% WindowServer
Top Processes by Memory: ℹ️
163 MB SophosScanD
163 MB InterCheck
116 MB Google Chrome
116 MB mds
82 MB SophosAntiVirus
Virtual Memory Information: ℹ️
855 MB Free RAM
1.46 GB Active RAM
1.09 GB Inactive RAM
754 MB Wired RAM
1.73 GB Page-ins
315 KB Page-outsI would delete Sophos. It is not needed to be permanently installed.
Have you tried a Safe Boot?
http://support.apple.com/kb/HT1564?viewlocale=en_US
Any change?
This may or may not apply to your MBP:
http://support.apple.com/kb/ts4088
Ciao. -
Macbook Pro running very slow - EtreCheck log posted
Hello Support Community,
My Macbook Pro is running very slow lately. Slow means hanging when switching apps, apps not responding when interacting with them and generally slow.
Can someone take a look at my EtreCheck report and let me know if there is anything I can do?
EtreCheck version: 1.9.12 (48)
Report generated July 15, 2014 at 3:16:35 PM EDT
Hardware Information:
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
Color LCD 1440 x 900
Thunderbolt Display 2560 x 1440
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 4:26:6
Disk Information:
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (715.6 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) Support
Launch Daemons:
[running] .dat017c.006 (hidden)
/usr/sbin/jamf launchDaemon -monitorUsage -enforceRestrictions -monitorNetworkStateChanges
[loaded] com.adobe.fpsaud.plist Support
[running] com.crashplan.engine.plist Support
[failed] com.eset.esets_daemon.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.jamfsoftware.jamf.daemon.plist Support
[not loaded] com.jamfsoftware.startupItem.plist Support
[loaded] com.jamfsoftware.task.1.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.hp.devicemonitor.plist Support
[loaded] com.hp.messagecenter.launcher.plist Support
[running] com.jamfsoftware.jamf.agent.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.crashplan.javacheck.plist Support
[failed] com.spotify.webhelper.plist Support
User Login Items:
BetterSnapTool
ESET NOD32 Antivirus
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 10.1.10 Support
GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
1% Safari
1% coreaudiod
0% java
0% jamfAgent
Top Processes by Memory:
90 MB Safari
82 MB java
70 MB Finder
66 MB com.apple.WebKit.WebContent
61 MB mds_stores
Virtual Memory Information:
251 MB Free RAM
1.79 GB Active RAM
742 MB Inactive RAM
972 MB Wired RAM
825 MB Page-ins
15 MB Page-outsdemetrius703,
try disabling your ESET NOD32 Antivirus. If that improves performance, then uninstall it.
Your installed version of Silverlight is outdated; the most recent version can be downloaded from here. -
Hello all,
I am new to posting on this forum but I really hope that someone out there can help me out. I have a 13" MacBook Pro, 2.53 GHz Core 2 Duo, 4GB 1067 MHz DDR3, running OSX 10.6.8. My problem is that when I unplug the laptop form the charger and run it on the battery, the computer becomes unresponsive to any commands at all. It basically really slows down to a crawl. Even when rebooting it will take 5-10 minutes or more to do so. The odd thing is, when it gets plugged back in while any of this is going on, within a minute or two it works perfectly. It has been in a mac authorized repair shop for 7 weeks and has had a new logic board and a new hard drive replaced. The battery was tested and charges fine, holds a charge when unplugged, and the system profile shows the battery at Normal. Recently, many knowledgeable mac enthusiasts gave me tip that might help. Here is what I did: Ran an SMC reboot (no success), rebooted the computer under safe mode then unplugged it to test (no success), and ran a hardware test on the install disk (showed hardware ok)
I am at a loss as to what to do next. It has become impossible to use this laptop for my classes when it is unplugged. I am about ready to just go buy a new one, and call this one a goner.
I am hoping someone reading this can help with any other ideas on its problem. Help? Anyone?
SteveLPBassman,
since the tech in your IT department was able to copy your daughter’s data from her MacBook Pro’s internal disk, I’d suggest completely erasing the internal disk (using Disk Utility in Recovery mode, reformatting it with a “Mac OS Extended (Journaled)” filesystem), reïnstalling its original version of Mac OS X (either Snow Leopard from the grey Mac OS X Install DVD if it originally came with two grey DVDs, or Lion via OS X Internet Recovery if no grey DVDs originally came with it), running Software Update to get it to 10.6.8 or 10.7.5 respectively, reïnstalling Mavericks, running Software Update again to get it up to date, and finally restoring your daughter’s data. -
MacBook Pro running very slow over 1 hour to boot up
I was out of the country on a trip and my daughter's MBP (15" early 2011) refused to boot. It was stuck on the gray screen with the rotating gear. She made an appointment at the genius bar and they told her basically the computer was dead in the water due to a crashed hard drive and she should contact a data recovery service to recover her personal data then come back and they will install a new hgard drive and get her up and running. After I returned I removed the hard drive and took it to the IT department at my company. A tech there was able to access the drive via a USB/SATA cable and copy the contents to an external hard drive. He ran HD Tune on the drive and found no errors. I re-nstalled the drive and it still had the same problem. I am more of a Windows guy myself so I'm not 100% confident of my Mac/OSX skills. Obviously the genius at the genius bar wasn't exactly right since as you will see if he simply tried a safe boot he would have been able to gain access to the computer. But following is what I have already done.
1). I was able to boot into safe boot mode(Shift key during boot process). Under Safe mode I was able to log in under a Guest account. I could not successfully log in under her user account. Under the Guest Account I ran Disk utility and verified and reset preferences as I read somewhere this could be an issue. It found many issues (I would guess around 100). I also ran the verify disk and disk repair (or wahatever it is called). Disk Utility informed my that I had to reboot into repair mode (Command & R) and run DIsk Utility in that mode.
2). Rebooted into Repair Mode (Command & R). It took a while for the spinning globe to get rid of the triangle with the exclamation point but eventually I was in the Internet Repair Feature (Or whatever it is called). I ran Disk Utility and did a repair. It found system file errors and reported back that they were repaired. Wihile in Repair mode I looked under the "restore" tab and noticed that OSX Lion was shown. But in the computer's "About this Mac" it shows OSX 10.9. My daughter confirmed that she had previously updated the OS twice via the App Store so I guess that is why Lion shows under the restore tab.
3). I did a reboot to reset PRAM/NVRAM hoping that would assist as well as I had seen some entries that this was a good thing to do with very slow response problems.
4). I rebooted and waited. After about 20 minutes the log in screen came up and I log in under her user account. About 30 minutes later most of the desktop had loaded. About an hour and a half into the boot I was able to navigate the desktop but the was at least a 2 second delay between clicking on something and it acting. Often I had the spinning "rainbow wheel", "beach ball", "umbrella" or whatever your preference is.
So bottom line is I am no longer stuck on the gray screen but the computer is totally unusable. I'm not sure what my next step should be. SHould I restore the OS to Lion via the Command & R procedure? If I do that then will she be able to reload 10.9 Mavericks again via download?
If she has a friend with a MBP already running Mavericks can she make a USB boot drive on that machine to repair/replace her existing OSX installation?
Should I just reformat the hard drive and start fresh since something isn't making the MBR happy?
Also under disk utility the SMART report shows the drive as healthy.
Here are the basic specs of the machine as is:
OSX 10.9 (13A603)
8GB Ram 1333 NHz DDR3
Hard Drive: 499Gb total/263GB available
Any advice is welcome. Thanks.LPBassman,
since the tech in your IT department was able to copy your daughter’s data from her MacBook Pro’s internal disk, I’d suggest completely erasing the internal disk (using Disk Utility in Recovery mode, reformatting it with a “Mac OS Extended (Journaled)” filesystem), reïnstalling its original version of Mac OS X (either Snow Leopard from the grey Mac OS X Install DVD if it originally came with two grey DVDs, or Lion via OS X Internet Recovery if no grey DVDs originally came with it), running Software Update to get it to 10.6.8 or 10.7.5 respectively, reïnstalling Mavericks, running Software Update again to get it up to date, and finally restoring your daughter’s data. -
15" Macbook Pro running very slow: Beach ball of death
Hey guys, well i have a 15" macbook pro from 2007 and recently it's been very very slow. Before last night, it ran fine, and had its moments, but right now, i get the beach ball about every few minutes. Don't know what it is, help please! Running 10.6, not sure if it's the hard drive or maybe i just need to update?? Also maybe overheating?? I'm not that tech savy, so make it as simple as possible please:) Thanks
Well, you are stuck then. I think more RAM will help depending on what you do with your Mac. I have 4GB installed.
Here's a Spinning Beachball faq. But you'll need a repair disk, most likely, to get anywhere. The Snow Leopard disk is fairly cheap at Apple Phone Sales.
What I use....
If you don't have Disk Utility's Disk Repair you'll need a more robust utility to repair it.
I would recommend DiskWarrior. It is the best at directory repairs. It rebuilds then actually replaces your old directory. I feel every Mac owner should have a copy. It also has File System repair now and hard drive S.M.A.R.T. diagnostics.
Make sure you get the disk so you can boot up on it to run repairs. You can also install it on another drive and run it from there to repair this one. DW works faster that way. But sometimes a badly damaged system can be deemed unrepairable by the installed version, but if booted and repaired from the DW disk it may be repairable. This has happened to me.
I use DW once a month to try and catch errors in my system from getting too far out of hand. It has repaired every little and big issue I have ever had with my three Macs.
If you have a good backup, hopefully a clone of your system before you had issues, an Erase and Install will also rid you of this issue. But, beware! You will lose everything on the drive with this procedure. Let us know if you need help with that!
Good Luck! DALE -
Macbook Pro running VERY slow- spinning wheel of death
My 4 year old MacBook Pro has been running very very slow for quite some time and I'm fed up enough to ask for some suggestions. Upon reading some forums, I was advised to download EtreCheck... here are my results. Some things are in red and look bad, I'm just not sure how to decipher this report. Any help is greatly appreciated!!
EtreCheck version: 1.9.12 (48)
Report generated July 30, 2014 at 9:43:01 PM EDT
Hardware Information:
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1440 x 900
System Software:
OS X 10.9.4 (13E28) - Uptime: 7 days 23:30:30
Disk Information:
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (173.38 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
USB FLASH DRIVE 2 GB
PHLASH (disk1s1) /Volumes/PHLASH: 2 GB (27 MB free)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.silabs.driver.CP210xVCPDriver (3.0.0d1) Support
[not loaded] com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.6 - SDK 10.8) Support
Problem System Launch Daemons:
[failed] com.apple.Kerberos.digest-service.plist
[failed] com.apple.Kerberos.kdc.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.adobe.SwitchBoard.plist Support
[not loaded] com.cloudpath.maccmd.plist Support
[running] com.fitbit.galileod.plist Support
[running] com.intego.BackupAssistant.daemon.plist Support
[not loaded] org.eyebeam.SelfControl.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.Affinegy.InstaLANa.plist Support
[loaded] com.intego.backupassistant.agent.plist Support
[running] com.wacom.wacomtablet.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.akamai.client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.divx.agent.postinstall.plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items:
iTunesHelper
GrowlHelperApp
Belkin Router Monitor
Dropbox
Spotify
Fitbit Connect Menubar Helper
Internet Plug-ins:
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.5 Support
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.2 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
Picasa: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
DivX Support
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Growl Support
Perian Support
WacomTablet Support
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 303.49 GB
Destinations:
LaCie [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 11
Oldest backup: 2013-10-17 14:07:53 +0000
Last backup: 2014-07-22 13:13:18 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 303.49 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
118% Finder
9% com.apple.quicklook.satellite
6% repair_packages
5% WindowServer
3% networkd
Top Processes by Memory:
236 MB Finder
127 MB repair_packages
123 MB Google Chrome
106 MB networkd
63 MB Google Chrome Helper
Virtual Memory Information:
18 MB Free RAM
1.17 GB Active RAM
1.17 GB Inactive RAM
833 MB Wired RAM
9.52 GB Page-ins
1.89 GB Page-outsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Macbook Pro running VERY slow since Yosemite, why?
Ever since I installed Yosemite my Macbook Pro 2010 has been extremely laggy and slow. It's especially noticeable with several applications running but even without, it is very slow to respond to commands.
What's the problem and how do I fix it?
ThanksHere are a few lines from the log messages, I double clicked on a music file which launches iTunes, the problem was at its worst while doing this:
20/11/2014 2:25:23.799 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 50, fd 69, ErrLogCount 13 ResolverIntf:5
20/11/2014 2:26:09.000 am kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
20/11/2014 2:26:09.000 am kernel[0]: Previous sleep cause: 5
20/11/2014 2:26:09.076 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 50, fd 40, ErrLogCount 14 ResolverIntf:5
20/11/2014 2:26:09.000 am kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0
20/11/2014 2:26:09.000 am kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
20/11/2014 2:26:09.000 am kernel[0]: en1::IO80211Interface::postMessage bssid changed
20/11/2014 2:26:09.196 am discoveryd[54]: Basic Bonjour,Warn Warning: IPv4 listener multicast send failed en1, 50
20/11/2014 2:26:09.196 am discoveryd[54]: Basic Bonjour,Warn Warning: IPv6 listener multicast send failed en1, 50
20/11/2014 2:26:09.197 am sharingd[264]: 02:26:09.196 : SDStatusMonitor::kStatusWirelessPowerChanged
20/11/2014 2:26:09.205 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 42, ErrLogCount 15 ResolverIntf:5
20/11/2014 2:26:09.205 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 40, ErrLogCount 16 ResolverIntf:5
20/11/2014 2:26:09.206 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 40, ErrLogCount 17 ResolverIntf:5
20/11/2014 2:26:09.206 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 40, ErrLogCount 18 ResolverIntf:5
20/11/2014 2:26:09.207 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 40, ErrLogCount 19 ResolverIntf:5
20/11/2014 2:26:09.208 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 49, fd 40, ErrLogCount 20 ResolverIntf:5
20/11/2014 2:26:09.208 am discoveryd[54]: Basic DNSResolver UDNS Send(): UDP Sendto() failed to DNSNameServer 10.1.1.1 Port 53 errno 51, fd 40, ErrLogCount 21 ResolverIntf:5
20/11/2014 2:26:09.210 am configd[30]: network changed: v4(en1-:10.1.1.3) DNS- Proxy-
20/11/2014 2:26:09.210 am UserEventAgent[21]: Captive: CNPluginHandler en1: Inactive
20/11/2014 2:26:09.212 am discoveryd[54]: Basic Warn DD_Warn: Corrupt NSEC RDATA size
20/11/2014 2:26:09.212 am discoveryd[54]: Basic WABServer NetResolverEvent no resolvers, resetting domains
20/11/2014 2:26:09.213 am networkd[162]: +[NETLedBelly stopFastFail] Clearing ledbelly failure cache
20/11/2014 2:26:09.219 am discoveryd[54]: Basic Bonjour Failed to delete registration recordId=309 error=4
20/11/2014 2:26:09.466 am com.apple.iCloudHelper[2560]: objc[2560]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
20/11/2014 2:26:09.478 am com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
20/11/2014 2:26:09.499 am discoveryd[54]: Basic Bonjour,Warn Warning: IPv6 listener multicast send failed en1, 49
20/11/2014 2:26:09.499 am discoveryd[54]: Basic Bonjour,Warn Warning: IPv6 listener multicast send failed en1, 49
20/11/2014 2:26:09.569 am sharingd[264]: 02:26:09.568 : SDStatusMonitor::kStatusWirelessPowerChanged
20/11/2014 2:26:09.583 am sharingd[264]: 02:26:09.582 : SDStatusMonitor::kStatusWirelessPowerChanged
20/11/2014 2:26:09.000 am kernel[0]: MacAuthEvent en1 Auth result for: 78:a0:51:4d:ed:5c MAC AUTH succeeded
20/11/2014 2:26:09.000 am kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
20/11/2014 2:26:09.000 am kernel[0]: AirPort: Link Up on en1
20/11/2014 2:26:09.000 am kernel[0]: en1: BSSID changed to 78:a0:51:4d:ed:5c
20/11/2014 2:26:09.000 am kernel[0]: en1::IO80211Interface::postMessage bssid changed
20/11/2014 2:26:09.000 am kernel[0]: AirPort: RSN handshake complete on en1
20/11/2014 2:26:11.515 am networkd[162]: +[NETLedBelly stopFastFail] Clearing ledbelly failure cache
20/11/2014 2:26:11.515 am UserEventAgent[21]: Captive: [CNInfoNetworkActive:1709] en1: SSID 'Leon Head' making interface primary (cache indicates network not captive)
20/11/2014 2:26:11.516 am configd[30]: network changed: DNS* Proxy
20/11/2014 2:26:11.516 am UserEventAgent[21]: Captive: CNPluginHandler en1: Evaluating
20/11/2014 2:26:11.518 am UserEventAgent[21]: Captive: en1: Not probing 'Leon Head' (cache indicates not captive)
20/11/2014 2:26:11.518 am UserEventAgent[21]: Captive: CNPluginHandler en1: Authenticated
20/11/2014 2:26:11.526 am configd[30]: network changed: v4(en1!:10.1.1.3) DNS+ Proxy+ SMB
20/11/2014 2:26:11.000 am kernel[0]: en1: BSSID changed to 78:a0:51:4d:ed:5c
20/11/2014 2:26:11.551 am sharingd[264]: 02:26:11.550 : SDStatusMonitor::kStatusWirelessPowerChanged
20/11/2014 2:26:11.556 am networkd[162]: +[NETLedBelly stopFastFail] Clearing ledbelly failure cache
20/11/2014 2:26:11.568 am discoveryd[54]: Basic Bonjour Failed to delete registration recordId=317 error=4
20/11/2014 2:26:16.344 am ntpd[157]: wake time set -0.274607 s
20/11/2014 2:26:32.000 am kernel[0]: MacAuthEvent en1 Auth result for: 78:a0:51:4d:ed:5c MAC AUTH succeeded
20/11/2014 2:26:32.000 am kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
20/11/2014 2:26:32.000 am kernel[0]: AirPort: RSN handshake complete on en1
20/11/2014 2:26:32.000 am kernel[0]: wl0: Roamed or switched channel, reason #8, bssid 78:a0:51:4d:ed:5c -
MacBook Pro running very slow - EtreCheck
My Macbook Pro has been running very slowly.
Ran EntreCheck - results below.
What can I do?
Thanks
EtreCheck version: 1.9.12 (48)
Report generated July 8, 2014 at 7:06:06 PM EDT
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:4:56
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Mac HD (disk0s2) / [Startup]: 749.3 GB (531.7 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) Support
[not loaded] com.nike.sportwatch (1.0.0) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.7) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[running] com.carbonite.launchd.carbonitedaemon.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.carbonite.launchd.carbonitealerts.plist Support
[running] com.carbonite.launchd.carbonitestatus.plist Support
[running] com.nike.nikeplusconnect.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[failed] com.didsoft.mih.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] net.optimum.iptv.optimumapp.agent.v3.plist Support
User Login Items:
iTunesHelper
Dropbox
Android File Transfer Agent
Google Chrome
KiesAgent
fuspredownloader
RoboFormIcon
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.1.0 Support
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
RoboForm: Version: 1.8.4
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 - SDK 10.6 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes:
Carbonite Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Java Support
MusicManager Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
87% CarboniteDaemon
2% WindowServer
1% mdworker
0% fontd
0% launchservicesd
Top Processes by Memory:
139 MB CarboniteDaemon
131 MB com.apple.IconServicesAgent
127 MB Google Chrome
78 MB Dropbox
74 MB Finder
Virtual Memory Information:
1.29 GB Free RAM
1.36 GB Active RAM
395 MB Inactive RAM
984 MB Wired RAM
442 MB Page-ins
0 B Page-outsMaybe it's slow because it's performing a Carbonite backup?
Please, in the future do not post things like EtreCheck output until someone asks for it. And, before you post it take the time to look through it for anything obvious to your particular problem.
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