MacBook Pro Running With Yosemite Isn't Seeing Photosmart 7525
Things I've done: Restarted the laptopReset the printing systemRepaired the disk permisssion in disk utilityPrinted wireless network test results The printer is connected to the internet wirelessly and can see all available wireless networks, so I know that's not the issue.
Hi , Welcome back to the HP Support Forums! I see you are not able to print to your HP Photosmart 7525, because your Mac running the Yosemite 10.10 Operating system is not seeing the wireless printer. I see you have done a few things with no success. Let's go ahead and try a different approach although some steps may need to be repeated please do ALL in order: Scrub/ Uninstall • Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall. Reset Printing System 1. Click the Apple icon ( ), and then click System Preferences.2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…4. Click OK to confirm the reset.5. Type the correct Name and Password.6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.. Repair Disk Permissions 1.On the Dock, click Applications, and then click Utilities.2.Double-click Disk Utility.3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").4.Click the Repair Disk Permissions button at the bottom of the window.5.Once the repair is complete, restart the computer.Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions: HP Officejet Pro 8600 series Full Feature Software and Drivers Now, if you are still unable to see the Printer, continue here: Printing Over a Wireless Network with Apple's AirPrint FAQs, check out the 'No air printers found' section. I hope this helps, please let me know the outcome! Thanks,
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Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
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1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
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BANK 1/DIMM0
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DaveHi chc517,
I'm sorry to hear you are having issues with your MacBook Pro. I also apologize, I'm a bit unclear on a couple things about your specific configuration. The message you mentioned about the disk being encrypted would seem to indicate that you may have File Vault enabled. If that is the case and you are having a login issue, you would need to use the File Vault recovery key to reset your login password instead of your Apple ID, as noted in the following article:
OS X Yosemite: FileVault recovery key
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ThanksThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
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View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
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In the Console window, select
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I know the report is long, maybe several hundred lines. Please post all of it anyway.
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I have an Epson printer on a Wifi network. Windows 7 desktop is running the network, and my wife's HP Win 7 laptop prints to it just fine. My MacBook Pro running Yosemite won't detect it, and I do have the latest driver installed. I didn't have a problem when I had a Canon Pixma on the network, but when I replaced it with the Epson nothing seems to work. I go to add a printer to the queue and only the FAX function of the printer shows up - not the WS-4530 print function. Does anyone out there have any suggestions? Please??? :-)
Hi Kelly,
As someone who has to print from my Mac to a networked printer at home all the time, I can certainly understand how frustrating it must be to have that fail to perform as expected. Let's see if we can get you up and running.
I would suggest that you troubleshoot using the steps in this article -
OS X Yosemite: Printing troubleshooting
Start with the section titled Check the network.
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
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http://support.apple.com/kb/ht1379 -
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Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
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