Macbook Pro's screen goes black after going to sleep and won't turn on no matter what key I press

Hi there, I just got a new Macbook Pro, it's literally six days old. I just got some new memory installed on it and now the screen frequently stays black after it has gone to sleep for several minutes. No key will reawaken my laptop, though the small light indicating power at the bottom right hand corner of the laptop still glows, making me think the laptop is still on. Is this normal? Is there any way to remedy this?

Read the user manual to make sure you installed the ram correctly. Put the old ram back in. Same issue?
If you were not the person that installed the ram, return the computer.
Call Apple Care.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

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hi smalley3,
Welcome to the Forums.
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Support phone list
Regards

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Start with a SMC reset:
http://support.apple.com/kb/ht3964
Run an Apple hardware test.
http://support.apple.com/kb/ht1509
You may have to use OPTION D to start it.
Take a look at Activity Monitor, set to 'All Processes' for possible clues.
Look at these two user tips:
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https://discussions.apple.com/docs/DOC-3353
Ciao.

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http://support.apple.com/kb/HT1757
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Cheers,
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http://support.apple.com/kb/ht3964
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1. Create a new partition on the hard drive.
2. Get a clone of a 10.6.8 Snow Leopard system. Put the cloned Snow Leopard
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1. Open Disk Utility from the Utilities folder.
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5. Select the destination volume from the left side list and drag it to the Destination
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6. Select the source volume from the left side list and drag it to the Source entry field.
7. Double-check you got it right, then click on the Restore button.
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flash drive.
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1. Open Disk Utility from the Utilities folder.
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3. Click on the Restore tab in the DU main window.
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5. Select the destination volume from the left side list and drag it to the Destination
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internal drive.
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1. Open Disk Utility from the Utilities folder.
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3. Click on the Restore tab in the DU main window.
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5. Select the destination volume from the left side list and drag it to the Destination
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6. Select the source volume from the left side list and drag it to the Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the new partition on the internal drive. Source means the external drive.
You will need a retail copy of Snow Leopard. If you need to purchase Snow Leopard contact Customer Service: Contacting Apple for support and service. The price is $29.00 plus tax. You will receive physical media - DVD - by mail.

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My macbook screen was black after waking from sleep, I took out the battery and now the screen stays frozen white with the apple and loading bar

Ant ideas what might be wrong, or how to fix it?
Thanks!

jellybell wrote:
Ant ideas what might be wrong, or how to fix it?
Thanks!
Your caches may be corrupted. Try a Safe Boot by pressing the Shift key. You should see a progress bar. It's important to let this Safe Boot run its course without interruption; otherwise, you can trash the file system badly enough to require a restore from backup. (Been there, done that. Lesson learned!)

Macbook Pro's screen goes black after going to sleep and won't turn on no matter what key I press

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