Macbook Pro screen damage - dust melted in

Question

Hi
I used my Macbook Pro retina intensively and it gets hot. I also use it on location all the time so it's subject to dust. I have a brush and I always make sure thats it's dusted down.
Today I cleaned my screen and noticed that there is what looks like dust particles actually melted into the screen on the area surrounding the trackpad. The par that goes over the trackpad is perfect and it's shap outline can clearly be seen on the screen and the damage outlines it.
When I run my nail over it it feel rough while the area that covers the trackpad is smooth, so too is the area that covers the keyboard. Adding to that I dots from the edges of some of the keys that have done the same thing.
I'm pretty sure this is not normal and this is already my second screen because my first was replaced less that a year ago because of ghosting.
What should I do? Do you think Apple will replace it?

Answer 1

I also use it on location all the time so it's subject to dust.
What should I do?
For your needs I would think you need to consider switching to getting a Sager 17" 1080 HD anti-glare with Windows 7 instead.
Not only are 3D gamers computers more graphics and CPU powerful, up to 32GB of RAM as well, but they can be opened by the user to clean the dust out of the cooling fins.
They also allow for multiple internal drives etc. for more of a portable workstation purposes.
Apple has been steadily decreasing hardware performance in their portable line, only provides one top end 15" model with more powerful dedicated graphics when last models all 15" had that option.
Also Apple has sealed the newer machines up, so one can't open them and remove the fans to clean the cooling fins.
If the cooling fins are not cleaned often in dusty environments, it greatly shortens the working life of the machine.
Severe dusty environments can be considered a "user inflicted damage" by Apple which isn't covered by AppleCare or warranty, much like liquid spills are also not covered.
My previous 15" was used on many locations in the field, after only a year, when I started experiencing problems and Apple couldn't fix, I took upon myself to open the machine and see the cause of the problem myself.
The coolin fins were half choked up with debris, hindering the exhaust and slowly cooking the video graphics as it's the hottest part of the machine.
Clearing the debris didn't work, the heat damage already occured.
Mac's are designed for lite clean office like uses only, nearly all, except the MacPro, are not designed for heavy duty use and adequate heat removal.