Macbook Pro screen glass crack repair

Wife picked up her open Macbook Pro with Right hand on base and Left on screen. Suddenly, the point beneath her thumb cracked. She had AppleCare and called for help. They were very polite and informed her that it should be covered...but that it was up to the person in store. Then they warned her that some were nicer than others.
I took it in for he and ran into the wrong person, who made a point of repeatedly telling me that it was his decision. He explained nothing until he gave me an estimate for an absurd amount to get the screen completely cut off and replaced. When I expressed my dismay, he repeated that it was his call. I left and have lived with a cracked screen, unhappy wife, and disappointment in the Apple system.
Please. Please give me an option before this thing spreads too far.

what other options are you looking for? The screen needs to be replaced. And AppleCare was wrong. AppleCare specifically states accidental damage is not covered.

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My macbook pro screen has cracked.

How can I get a replacement screen in Abuja, Nigeria. Though its working now, I want to change it before it grow worse.

If you do still have a warranty i would try to go to an apple store and try to get it fixed, if it is not cover under any apple care plan or does not have a warrenty, then i would try to fix it as a DIY (do it your self) project. you can find replacement screens on eBay or other bidding sites... wish you luck.

My MacBook Pro screen is cracked. what do I do?

please help

contact Apple for appt. for a new display assembly.
there is no fixing it, only display replacement.

Crack in MacBook Pro Screen

Hello,
I am not entirely sure how it happened, but in the right corner of the glass of my 13" MacBook Pro screen there is a crack stretching down to the bottom of that portion of the screen. There is nothing wrong with any other part of the screen, just the crack in the glass.
I intend to get it fixed before I head back to school in the fall but I was wondering a couple things;
1. I have the Apple Care Extended Warranty, is there any chance repairs would be covered?
2. If repairs aren't covered, around how much should I expect to spend to get it fixed through Apple?
Thanks!

Hi Jeff,
Probably not what you want to hear, but I doubt it would be covered as it was likely caused by some kind of physical trauma. AC doesn't cover that. But there's always a chance, and only Apple can decide, so I'd certainly ask. Sorry, I don't know anything about cost. Good luck to you.

The plastic hinge between my screen and the computer (macbook pro retina) is cracked and doesn't hold the screen anymore? Can Apple change it?

The hinge between my screen and my computer (macbook pro retina) has cracked and doesn't hold the screen anymore. Can I fix it without changing my screen. And if it's still on guarantee does Apple have to repair it?

Apple can fix any and all of their computers. Whether it would be charged to you would be the question. Do you have AppleCare?
Accidental damage is not covered by AppleCare.
How old is this computer?

My MacBook pro screen is broken (awaiting part for repair) can I transfer keynotes pres onto iPad air? Without a home screen to navigate?

I am eagerly awaiting the correct parts to repair my MacBook pro screen (my husband dropped it). I have an iPad air but for some reason iCloud has only stored a very old copy of a keynotes presentation I need? Anyway to transfer with being able to see MacBook screen to guide me?
Cheers

You misunderstand the memory management scheme and misinterpret the display you're seeing.
To start with, free memory is wasted memory. Once some disk contents have been brought in, it is wasteful to discard that data just to make the RAM that it occupied "free." Inactive memory is memory that is not currently used, can be given to an application that needs it without doing any disk I/O (or used as a destination for reading disk content) but which currently holds disk data that might be useful in the future. I.e., it's file content of some sort.
To get a better idea of how Mac OS X manages RAM and how to interpret the Activity Monitory dispaly, see this tech note: Mac OS X: Reading system memory usage in Activity Monitor.
Rosetta is indeed memory hungry, but it's an interim solution. With 2 GB of RAM installed, you can run a lot of applications with alacrity.
Lastly, your Safari, an Intel-native application, is currently using 2 GB. This is a known issue with Safari, though it seems to me that it has gotten better since 2.0.3 was released in 10.4.6. Still, it's a bit of a memory hog, to be sure. Now that Firefox, Camino and Seamonkey are all available in Universal (Intel native) forms, you have alternatives. Firefox seems a lot more parsimonious when it comes to RAM.
Randall Schulz

Macbook Pro Retina Display Cracked, is it replaceable or Do I have to replace the Whole Laptop?

Hi, I bought a Macbook Pro Retina about two months ago....
And a few days ago I cracked the Display on the Bottom Left Corner (3 inch)...
Now I am getting vertical and Horizontal Lines.....
I called a Apple Premium Reseller they told me I have to repalce the whole **** Laptop... is it real or I can just change the Display assembly only?
If so How much will it cost?

Assuming that it is just the screen that is broken, it should be replaceable, but it will cost a lot. (How much I don't know.) Of course, if you dropped it or something similar, there could be all manner of other damage that you can't see. I dropped my previous MacBook Pro (didn't crack the screen), and when it finally failed, the diagnosis was a damaged logic board, and the total repair cost would have been over $1,000, with no guarantees that other components might not also be damaged. I opted to simply replace the machine rather than pay that much and run the risk of other expensive repairs in the future.

2.2ghz macbook pro screen

Hi, my macbook pro screen cracked after 8 days. I bought a replacement screen brand new online. I have 2 questions, first my machine is the 2.2ghz macbook pro that was 1999.99 list price. Is the screen I purchased the correct one? its model number M9969LL/A and approximately how much labor time should I expect to pay for to re-install this?
Is it true that apple does not cover these? The machine did not drop or anything and there is no damage to it. There is just a black circle then a spider web of glass on the inside and then all the pixels have turned to colored lines.
Thanks and I hope you all had a great Thanksgiving!!
Steve

I have the Early 2011 2GHz Macbook Pro and I have the same problem too.
I switched out the logicboard a month ago and today the graphics just went distorted.
Any solutions? Now I'm thinking it is the Graphics Card.

Cleaning macbook pro screen and aluminum unibody

what should i used to clean the aluminum unibody, when it comes to the lcd screen i know alcohol and other solutions are bad for lcd because of the thin flim layer but the macbook pro has glass so it should'nt hurt the screen to use those kind of products.

Through all my different careers, I have learned it takes an oil to break down an oil. I have had this problem where no matter how clean my hands are, and using isoprophil alchohol or iKlear, it still doesnt remove the oil residue off the keyboard or alluminum unibody. So what i did was dampen a cloth with "gook off", which is an oil or sticky residue remover. This actually made it greasier, but after rubbing my Pro with Gook off and then cleaning off the Gook off with alcohol, the residue was gone! I do this every so often when the keyboard gets shiny or I see oil residue below the keyboard where my palms rest. Rub Gook off using hard pressure, then remove the gook off with alcohol or iKlear, or whatever watered down cleaner you prefer. This is the only method that has worked for me and my school that actually works, leaving my Pro and the student laptops looking brand new. I do not recomend this for the screen because I have not tried it yet and have not needed to try it on the screen. Rub hard!

Small MacBook Pro screen scratch: Are they normal for a 2+ year old computer?

Hello,
I am writing about a topic that may have been mentioned around on these forums multiple times, scratches on the MacBook Pro screen display. In August 2010, I bought my 2010 MacBook Pro and since then I have been very careful with the screen by avoiding to touch it and clean it around every two to three months. However, today, I was cleaning my MacBook Pro screen and a way I examine the screen cleaness is by placing my iPhone 4S LED flash light illuminating the screen which shows the smudges and dirt that the screen has. Unfortunately, today I found 2 scratches on my MacBook Pro screen which run horizontally, these scratches are very small at around 1mm in lenght. They are not noticeable when the screen is on, which is why the scratch may have gone undetectable up until today when I used my iPhone's LED.
Off course I am a little dismayed because through all my carefullness when I clean the screen (I use a gentle up and down motion to clean the screen), still I was not able to prevent a screen scratch. When I close my MacBook Pro, I still use the plastic material that came on top of the keyboard to avoid any contact of the screen and the keys; I always shake that plastic material before placing it on top of the keyboard . So here's my question is it normal for a almost 2.5 year old computer to have two small scratches as the one I am speaking about.
I did find the screen bezel at Amazon and I may buy one as a spare and store it in a secure place and use it if there are more pronounced screen scratches.
Thanks in advance for any answers and suggestions to my predicament.

Thomas A Reed wrote:
I have a 2010 MacBook Pro. I do not take any care to put anything in between the keyboard and screen... I just use it as it was made to be used. I don't take any particular care when cleaning the screen... often, it's just rubbing off a fingerprint with my sleeve or the tail of my shirt. No scratches whatsoever.
How your screen got scratched is not something anyone here can answer. We can speculate, at most, but that's not likely to be very useful. I'd recommend not putting anything between the screen and keyboard when closing the machine. That could very well be the cause of the problem, if something got stuck to that material when you closed it between keyboard and screen.
Thanks for the suggestion... I will apply these changes to my MacBook Pro's storing procedure and remove the plastic out of the equation. What bugs me is the fact that because the scratch is 1mm long and horizontal it tells me that a force dragged the material. The only thing I can recollect is when one time a family member accidentally passed close to my MacBook Pro with his headphone jack disconnected and hanging, unfortunately the metal part scraped over the screen but there were not scratches to detect. The impact area as I recollect is close to the scratch but the force of the impact and travel distance was not something as forceful to create such damage. Maybe the plastic is the culprit which makes me feel disappointed because I was using it to avoid problems rather than creating one. Anyways, I think I'll buy a spare bezel for my MacBook and in case there are more future and pronounced scratches, I will send it to repairs to an Apple Authorized Service Provider and give them the bezel.

Gray and white smudges in MacBook Pro Screen

About 1 week ago, I noticed 2 faint grey smudges in the middle of my MacBook Pro screen. I dismissed it at the time because I could barely see them unless I looked extremely close on a dark screen. I opened my computer up yesterday to see that the amount of spots had tripled from 2 to 6, are becoming more apparent, and all in the same area in the middle of the screen. They are still only able to be seen on a dark screen. The smudges are about the size of the cursor Also, when I tilt my head or tilt my laptop screen far back on a white screen, I can see that those spots turn slightly brighter white than the rest of the screen. While the grey smudges aren't connected, these white areas appear to connect to make a circle.
Another quick note, in December, I had a similar problem with my screen. The white spots were in the same circular shape and clear on any background, however, instead of grey smudges, I had spots that were black in the exact same circular shape. Apple labeled it as pixel anomalies and replaced my screen for me with no problems. Do you think it is pixel anomalies or something different? I bought the laptop in September 2011 and it is under every

Take it in for repairs while you are still under warranty.

Blue vertical thin line at macbook pro screen

How to remove blue vertical thin line at macbook pro screen?

It's not likely that YOU can... it's MORE likely that you've a glitch with either your screen or your GPU. You need to take your machine into your local Apple Store or an AASP and have them take a look at your machine. The diagnosis and any estimate for repair will be free.
Be prepared, though, if you don't have the extended AppleCare Protection Plan, to pay for any required repairs.
Clinton

How much does apple charge to fix a broken macbook pro screen?

How much does apple charge to fix a broken macbook pro screen?

No one here would know for sure...my guess? Somewhere around US $700. You'll get it done cheaper at a third-party repair shop.

Broken Macbook Pro Screen

So my Macbook Pro screen broke today. The laptop has Applecare and I was just wondering if Applecare covers any part of it? With my IBM Thinkpad T41, the screen broke and IBM paid for half of the $500 repair fee, does apple do anything like that? How much would it be to replace the screen?

If you must know how I broke two laptop screens, I take my laptop everywhere, I mean everywhere. I am a photographer (I use a Canon 30D if anyone is wondering), as for my Macbook Pro, the screen breaking was the result of me hiking up a rather steep hill, loosing my footing with my laptop in my laptop backpack. The backpack is well padded (Crumpler) but my camera with lens still attached and me falling, isn't too great for a laptop screen. The superdrive was also damaged and there is a nice dent in the bottom.
The T41 was in a Targus black laptop case, loading a bunch of stuff into my vehicle, left it on the black asphalt, never noticed that I didn't load it into the vehicle, backed up, and you can imagine what happened. Surprising, the casing of the laptop was still fine, didn't even look like it was ran over. Still worked too, I needed an external monitor though
Message was edited by: DesolataX

I spilled tea on macbook pro and got it repaired at apple authorised service centre but not convinced about there way?

recently i spilled tea on my macbook pro screen but key were safe as it was covered with key guard,some tea trickeled down from screen to the dividing portion,imediatly i switched it off and left it for long period of time and then restarted it everything was fine only it was not getting charged the green ligh was only there, i took it to authorised apple service centre (very far) they examined it and told that everything seems to be ok..but they asked for some time to find some internal damage..i left the machine there and came back..i haven't received any call from them for two days when i asked them they told they need to change the charging port i agreed ..again no call from them..i just made a call again this time they told that charging port was unable to fix the problem..they told the the logic board has to be replaced..since it was costly and i bought the machine 5 month back ...so i made my mind to buy new one ..again i made a call (everytime i called them) they told me they have a logic board of some customer who broke his led panel and need to sell his logic board.they offered me if i want i can buy that..it will cost 35000(more than 50% than orignal machine) , i told them it will cover the warrenty or not they confirmed me "yes". i told them to change it since i was out of station ,it was not possible for me to go there so it was all done on phone. please help me i collected my macbook pro with lot of doubt in my mind..
1.Is that logic board will cover the warrenty and how can i make out is they changed it or just done nothing
2.what controll apple has on its service centre
3.when i asked them if something goes wrong and i will have to take it to any other service centre what to do,they suggested not to mention about logic board changing issue
4. is orignal logic board has some item no or something so that i can find out, i feel ,may be wrong that hey must have cheated me..and the charging port must have resolved the problem
Please help..and sorry for my language error,

vishnuanand wrote:
this is the one mentioned on my macbook invoice and on its body,this is pic of "about this mac" and now please help me to find where to
this compare it
So The Serial Number W80201QNATN is from your original invoice when you first bought the MBP. The same serial number is on the body of the MBP. The same serial number shows up in System Profiler when you start the MBP.
That all matches with the information given from one of the links I posted earlier. It fits your MBP perfectly:
Serial number: W80201QNATN
Name: MacBook Pro (Mid 2010 13 inch)
Group1: MacBook
Group2: Pro
Generation: 71
ModelCode:
Machine Model: MacBookPro7,1
Model introduced: 2010
Production year: 2010
Production week: 20 (May)
Production number: 1994 (within this week)
introduced test: 2010 (0) 1
introduced test: GOED
CPU speed: 2.66GHz
Family name: Become a pro user to see this information. (sorry)
Screen size: 13 inch
Screen resolution: 1280x800 pixels
Colour: Aluminium
Factory: W8 (Shanghai China)
Now this is a serial number you provided earlier: 34031968Atm Where does this come from?

Macbook Pro screen glass crack repair

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