Macbook pro screen has black and white squares
I have an older 2007 15" MacBook Pro. I turned it on one day and, although the computer made the same sounds it always does when it is booting up, the screen showed these very depressing black and white squares, and the rest of the pixes around these blocks (half black, half white) were very scrambled. A few days later the computer booted up completely normally, but now it is back to the crazy screen.
Does anyone know what this problem may be? I am currently in Thailand and am wondering if someone can help me figure out what problem this most likely is so I can decide how much an appropriate repair should cost.
Thanks so much!
Hi if the device is a Macbook pro 15 inch mid 2010 model then there might be a chance of replacement of MLB for NVDIA graphic problem, please contact an apple authorised service provider for more details about this issue and you may get a free replacement programme for this MLB also all the best.....
Similar Messages
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Have a MacBookPro. The computer will not boot up. the screen has black and white bands with multi color bands as well.
Yeah it's dead. Take it to an Apple Genius Bar and have it checked out. Then buy a new one.
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Macbook Pro screen is black and will not shut down or boot up right.
Last night my 2007 macbook pro would not go to sleep properly. When I closed the book the light stayed on and the fan continued running. Later I shut it down.
This morning the computer turned on but the screen is black. I tried closing the book but again it would not sleep. I hold down the power button and it seems to shut down but when I push the power button again the light comes back on and the fan starts up but the screen stays black and there is no powerup sound.
The lights on the battery are lit up. I tried taking the battery out but same thing.
Any help is greatly appreciated.Try:
Intel-based Macs: Resetting the System Management Controller (SMC)
Resetting your Mac's PRAM and NVRAM
Then see if it will boot into Safe Mode. Do not remove the battery unless it's defective.
If none of the above work then you may have a hardware failure so take it in for service. -
Macbook Pro screen turns black and has to be force restarted
I have a 2010 15 inch Macbook Pro that I purchased for college and that is mainly what I use it for! However lately (the past 3 months) my computer has been turning black with use of videos, pictures and sometimes just my broswer in general. It does not seem to have a reason or pattern but always gives me this panic report after restart. Any Ideas?
Interval Since Last Panic Report: 30263 sec
Panics Since Last Report: 2
Anonymous UUID: 55E0FB66-8C52-428B-822E-75E040266812
Mon Mar 10 23:54:25 2014
panic(cpu 0 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fac7000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x551fa358 : 0x21b837 (0x5dd7fc 0x551fa38c 0x223ce1 0x0)
0x551fa3a8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x551fa448 : 0xaef608 (0x8f20804 0x85a1004 0x100 0x0)
0x551fa498 : 0xae6601 (0x85a1004 0x100 0x551fa4c8 0x9c4778)
0x551fa4c8 : 0x16c89a6 (0x85a1004 0x100 0x438004ee 0x0)
0x551fa608 : 0xb0e2b5 (0x85a1004 0x9768004 0x0 0x0)
0x551fa648 : 0x9dde7c (0x85a1004 0x9768004 0x0 0x0)
0x551fa6e8 : 0x9da55b (0x0 0x9 0x0 0x0)
0x551fa898 : 0x9dc58f (0x0 0x600d600d 0x702b 0x551fa8c8)
0x551fa968 : 0xc9feae (0xc1d00040 0xbfef0033 0xbfef0034 0x857c)
0x551fa9d8 : 0xcaf734 (0x9de2000 0xa11aa00 0x2 0x2)
0x551fa9f8 : 0xcd4322 (0xa11aa00 0xb 0x551faa18 0x289)
0x551faa28 : 0xcd4b3d (0x9901000 0x0 0x551faa4c 0x0)
0x551faa58 : 0xcb4d79 (0x9901000 0x7d27c080 0x0 0x13)
0x551faaa8 : 0xc76d0c (0x46456000 0x0 0x0 0x3)
0x551fab18 : 0xc76482 (0x46456000 0x0 0x2 0x3)
0x551fab48 : 0xc75862 (0x46456000 0x0 0x18 0x504e08)
0x551fab78 : 0xc7ace4 (0x46456000 0x1 0x18 0xc7d371)
0x551fabb8 : 0x56deb8 (0x46456000 0x1 0x18 0x551fabe0)
0x551fac38 : 0x56e272 (0xcf8490 0x46456000 0x8cd8b80 0x2)
0x551fac88 : 0x56eb59 (0x46456000 0xa 0x551facd0 0x0)
0x551fada8 : 0x286638 (0x46456000 0xa 0x8cd8b80 0x2)
0x551fbe58 : 0x21dbe5 (0x8cd8b58 0xa36c5a0 0x1fda28 0xcf43)
0x551fbe98 : 0x210a86 (0x8cd8b00 0x0 0x94aa8c0 0x144ba2d0)
0x551fbef8 : 0x216f84 (0x8cd8b00 0x0 0x0 0x0)
0x551fbf78 : 0x295c57 (0x8cc9888 0x0 0x0 0x0)
0x551fbfc8 : 0x2a256d (0x8cc9884 0x1 0x10 0x90cf944)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1100727706578
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x142d000, size 0x65536) - last unloaded 116956345612
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 41916550158
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleIntelHDGraphics 6.4.0
com.apple.driver.AppleIntelHDGraphicsFB 6.4.0
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.GeForce 6.4.0
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3Hi if the device is a Macbook pro 15 inch mid 2010 model then there might be a chance of replacement of MLB for NVDIA graphic problem, please contact an apple authorised service provider for more details about this issue and you may get a free replacement programme for this MLB also all the best.....
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Please help! I can't get my screen to turn back on. It just stays black when I turn it on. Is there anything I can do to reboot it or am I just out of luck
Thanks!Did you buy the Applecare extended warranty? If not then you will need to pay for whatever repairs need to be done.
You will need to take the system to an Apple store Genius Bar for a check up. -
my macbook pro screen has froze. the background is white. there is a small box on the screen that reads: if an application doesn't respond for a while, select it's name and click Force Quit. the app is Finder. the cursor is a very colorful spinning wheel while inside the box and an arrow outside of it. I have tried using the command-opt-erase keys, nothing. please help!!
Restart the MacBook Pro. To do this, press Control, Command and Eject keys, or hold the Power button until the Mac turns off
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My new iPhone 5 has black and white lines on the screen. It's not been damaged. I've tried turning it off but this does not solve the problem? Please help. I can't find my answer on the Internet.
By far the most common problem hardware-wise seems to be scuffs on the aluminium. Yours is the first report of a faulty screen I've seen.
If you use the same Apple ID on both devices it'll sync whatever you want it to - music/apps/photos/messages/etc.
I've just switched from a Galaxy S3 to iPhone 5 (having already owned an iPad for a while) so I'm in a similar position! -
My Imac has black and white vertical lines
Riddle me this Apple...
A few months ago, my 2008 Aluminium 24inch Imac locked up and exhibited space invader style pixels all over the screen.
After rebooting, it was fine for a while and then it would freeze again and I'd get the same Atari style pixels appearing, and everything would be frozen.
Then, most reboots after that, I would get vertical lines in groups of three, alternating black and white squares as in the photo.
I called Apple here in South Australia, and they said "it's your graphics card, and it will cost $400 to fix and we need it for a week".
Not wanting to do that, I bought a $15 firewire cable, booted the Imac in T mode and used my PC laptop running macdrivepro to save all my files onto a 500gig backup drive, and then proceeded to fix the corrupted kext files and most importantly delete the recent flash player update which I believe was causing the problem.
Booted her back up, and she ran perfectly. For a few weeks, until it started again.
So I re-installed the Leopard operating system from the original disks, and that fixed it. $15 is better than $400.
Now, a few months have passed, and the problem had come back again, now that I have added more stuff on my computer.
This time however, I chose to wipe the drive completely and do a fresh install of Leopard, and then upgrade to Snow Leopard.
The problem is that it won't boot from the CD drive anymore, won't boot from a thumb drive, won't boot in any mode except T mode, but then it has these lines on the screen again and eventually I get the kernel panic happenning and it wants to be shut down.
Every time I start the computer, these lines IMMEDIATELY appear. I've tried resetting the Pram, tried changing memory and have now resorted to surgery.
I've taken apart the Imac, yes I hear you Apple...you guys thought that we mortals wouldn't delve into the depths of your finely machined systems, however, some of us do own micro torx head tools to remove those pesky screws, and yes, a razor blade does lift up the magnetically attached screen glass without having to use suction pads.
So once inside the temple of doom, I removed the hard drive, and dropped it into a hard drive dock.
After days of messing around with it via four other MAC computers, running Tiger, Leopard and Lion, we have still not been able to install an operating system back onto this drive.
Does anyone have any insight into what these lines actually are? Every one I speak to says a different thing...
"It's the graphics card", "It's the hard drive", "It's the cable that connects the LCD screen", "It's the motherboard", It's the screen itself", "It's a corrupted bios" etc etc..
But if it's any of those things...then why did it run perfectly after I fixed it the first time?
Any and all help is greatly appreciated.Hi BDAqua,
I appreciate you taking the time to reply, and for the suggestions.
My spider sense was tingling, as were my eager fingers to login and read your reply, in fact I was almost salivating at the thought of crushing those Apple reps with a swift blow from one of my megalithic old 4gig internal drives, or better still, perhaps shooting my old DX266 sporting a massive 256k HD and 4mb of ram, fully loaded with Encarta and Windows 3.11 out of a cannon and straight into Steve Jobs bedroom window, with a note saying..."How'd ya like them apples..".
But alas, my Aquatic friend, I am in need of a functioning operating system to be able to do any of those magical tricks you suggested (insert frown face here)..and yes, when I finally opened up the Imac and peered inside, a moment not unlike Indiana Jones peering down into the depths of the Well of Souls, I suddenly realised that an Imac might look impervious to heat vision and thermonuclear devices on the outside, but inside they can still gather as much dust as my infinately useless ZIP drive that I bought back in the late 90's, thinking it was the best thing since the invention of microsoft paint...awesome program by the way guys..
Getting back to the problem at hand, the issue really is that I have, perhaps stupedly, reformatted the 500gig WD drive via a hard drive dock, which is really a lot like one of those early 1950's cassette drives you find in vintage cars..
And upon returning the drive to the Imac and re-assembling it WITH REAL SCREWS, not titanium-alloy fingerprint encoded ones like you would expect to find in Iron Man's suit, I could only boot the poor thing into T mode. No other modes were available, and believe me, I tried all of the alphabet...even the "C" button, which if you ever watched an episode of Knight Rider called Knight of the Juggernaught, did not turn my computer into a convertable..
By now you're probably sensing that the irony of all of this is that I am typing this message on my Windows 7 upgraded HP laptop, which sounds not unlike a jumbo jet taking off at times, the fans are so loud, and among other things, it keeps telling me it is not genuine, even though I paid good money for a proper copy to free me from the painful experience which was Vista, and so in a sense, microsoft is playing a small part in the desperate rescue of it's far superior, yet broken down and busted arch enemy...I bet somewhere in it's RAM, it is smiling in little ones and zeroes, while it hides behind a free copy of AVAST, hoping one of a billion nasty viruses don't come knocking on the kernel door..
The next round of drinks goes to the man, woman, child or droid that has any other suggestions that could allow me to participate in some of the ideas put forward by our very knowledgable watery friend..as alas, I do not have any of those options available to me.
Today's assignment is.. how do we install an operating system on a formatted external drive. Sounds easy doesn't it...I've read many articles, but in practice it's proved as elusive as Bigfoot.
I just cannot make this hard drive understand that there is no spoon...
EdStraker -
Black and white squares while logging off
when I log off and the "turning square" animation starts, the desktop background turns into rectangular black and white squares... has anyone else seen this? any ideas? this does not happen every time. it is purely random.
jaminYep. That's what they call "artifacts." In fact, it seems a textboox case of an overheating GPU:
"A common form of serious GPU artifact is a checkerboard pattern which covers the entire screen." (http://www.playtool.com/pages/artifacts/artifacts.html)
Do you hear the fan running? Try downloading an app like smcFanControl to speed up the fan. The noise you heard the first time could have been the fan going full speed OR the fan breaking --which in turn could have caused the logic board to overheat.
Placing the mini on a metal surface or on a laptop stand --preferably one with a fan-- may also help, at least for now.
Ideally, though, you should take the mini to the Genius Bar or an Apple certified technician. -
Hello everyone,
I was on my mac browsing the internet and all of a sudden BIG black and white squares on my screen and this very loud noise so i had to force the computer to shutdown. can anyone please shed some light on this, is there something wrong with my mac its the first time its happened.Yep. That's what they call "artifacts." In fact, it seems a textboox case of an overheating GPU:
"A common form of serious GPU artifact is a checkerboard pattern which covers the entire screen." (http://www.playtool.com/pages/artifacts/artifacts.html)
Do you hear the fan running? Try downloading an app like smcFanControl to speed up the fan. The noise you heard the first time could have been the fan going full speed OR the fan breaking --which in turn could have caused the logic board to overheat.
Placing the mini on a metal surface or on a laptop stand --preferably one with a fan-- may also help, at least for now.
Ideally, though, you should take the mini to the Genius Bar or an Apple certified technician. -
My Mac book pro screen has a constant white mark on it.
Hi,
My Mac book pro screen has a constant white mark on it, i have no idea why, its like its inside the screen, its never been dropped or had anything fall on it and the mark is starting to get bigger. Has anyone else had the same problem? i've inserted a pic of it, hopefully you can make it out.
Thank YouI see a multitude of white marks on your display. Your best option is to make an appointment at an Apple store genius bar and have the technicians examine the MBP. Hardware problems such as this cannot be solved via these forums.
Ciao. -
New (3mo) macbook air screen goes black and sometimes won't come back on after I unplug it from the power cord. Any ideas why it is doing this? Sometimes I have to hold power button for 10 seconds for it to shut off then back on. Sometimes holding the power button for a second is enough for it to come back on.
I took it to the Genius Bar, and they identified it as a hardware issue. Just got it back today. Parts replaced were:
620-5629 Display Module — Symptom: Distored/blurred/focus video issue
605-3284 Top Case with Keyboard — Symptom: specific key(s) do not work
So far so good. I'd suggest taking it in and not trying to work around it — it's a rare hardware issue (given the number of threads about it) and should be replaced. -
IMac screen flashes black and white when returning to top sites or screen saver
iMac screen flash black and white when returning to top sites or before sleep...any ideas why?
Howdy OatsaMae,
It sounds like your screen is flashing unexpectedly on you for some reason. I would recommend this section from the following article to help you get that resolved, named:
Apple computers: Troubleshooting issues with video on internal or external displays
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thank you for using Apple Support Communities.
Take care,
Sterling -
HELP HELP HELP!
I am currently running a Macbook pro 15' 2011 model and after not using it so far today i have gone into my study to power it up and all i have had is a black screen. I have tried to reset the PRAM as mentioned a couple of times on the forum but no luck. I am completely stuck!Try resetting the SMC http://support.apple.com/kb/ht3964
Black Screen But Can See My Cursor -
was just given 80GB iPOD classic. It turns on, however the screen displays a black and white frowning face and ipod support address. Is this iPOD toast?
iPod displays a sad iPod icon
Resolution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
http://support.apple.com/kb/TS1373
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