MacBook Pro seems like it has virus.

it zooms in and out (without my touching it) and switches pages on me, it clicks on words and brings up the dictionary page - making it impossible to work on. any suggestions

Hi reillycampbell,
Thanks for visiting Apple Support Communities.
It sounds like you're experiencing symptoms similar to the ones described in this article:
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/ts1449
Learn what to do if the cursor jumps or moves without the trackpad being touched. The cursor may also act strangely when the trackpad is touched.
If the tips in the article above don't help, try booting into Safe Mode next to see if the behavior continues there:
Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
Best Regards,
Jeremy

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My macbook pro's screen display has suddenly gone into a strange colour setting where everything appears in a kind of infrared colour palette an I can;t seem to change it back. It's the same for all icon and websites, does anyone know how to restore?

My macbook pro's screen display has suddenly gone into a strange colour setting where everything appears in a kind of infrared colour palette an I can;t seem to change it back. It's the same for all icon and websites, does anyone know how to restore?

Wow! I think I had this same issue just last night.
I was cleaning my macbook pro retina on the outside. Then I opened it up and was wiping dust off the monitor and I can't pinpoint exactly when, but the colors changed suddenly. It looked super strange, it was like green halo's and it looked worse when looking at it at an angle. Of course I took no pictures!!! I was freaking out that my 2 grand laptop was busted and I somehow removed a protective film or something.
But I digress... The image looked very green and spacey, it was almost a neat effect. After about 5 minutes it started to look a little more digital though. There were straight lines of this halo effect on the edges and top. After about 10 minutes it turned into a predominate issue with the blacks on screen. I could open a web browser and it was unnoticable on a white background. After about 15 minutes, you could only barely see the green cloud effect if you looked at the monitor from an extreme angle. After about 20 minutes, it was completely back to normal, I almost feel paranoid like I see a halo or something strange. But I believe that might be all in my head now.
So yerp, lemme know what you guys figure out.

I have a Canon Vixia HV30 and would like to know if I can transfer video from it to a new MacBook Pro? The camcorder has a HDV/DV output. Is that compatible with firewire?

I have a Canon Vixia HV30 and would like to know if I can transfer video from it to a new MacBook Pro? The camcorder has a HDV/DV output. Is that compatible with firewire?

Hi Codye24
I don't know if you saw this thread
Connecting a Canon HV30 camcorder vai a thunderbolt port to a new imac
Hope that this helps
Kevin

I've got a power cable from my 2011 macbook air which I would like to use as a spare cable for my new 2013 macbook pro, but the design has changed. Is there an adapter available so that I can use it?

I've got a power cable from my 2011 macbook air which I would like to use as a spare cable for my new 2013 macbook pro, but the design has changed. Is there an adapter available so that I can use it?

Welcome to the Apple Support Communities
Use the MagSafe to MagSafe 2 Converter > http://store.apple.com/us/product/MD504ZM/A/magsafe-to-magsafe-2-converter?fnode =51 However, note that the MacBook Air doesn't provide enough energy to charge the MacBook Pro with Retina display, so it could not work

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My MacBook Pro sounded like a drill machine, seriously. Think it was the HDD. The sound was so loud that I almost fell off my chair. Next day I get this "restart" message, so I try to restart. I then spent an hour trying to turn the mac back on. The mac-made just beeps and would not start, just a black screen.
Now, everything seems normal.. but I have had problems turning on the mac several times. It will happen again. What to do?

If you have not done so already, back up your data. If your computer is under warranty, Apple will repair your computer for free. If you are near to an Apple Store, make a reservation to visit a Genius, and have your computer checked out.

My early 2011 Macbook Pro on start up has wifi, but drops it soon after and never comes back, AHT shows nothing wrong. Multiple wifi's tried and same on all.

My early 2011 Macbook Pro on start up has wifi, but drops it soon after and never comes back, AHT shows nothing wrong. Multiple wifi's tried and same on all. I have also re-installed OSX from scratch and still happens.

I have the same problem. I have a white macbook 2010, with mavericks os. I just found my mac not powering on and then I tried to run it on safe mode by holding the shift button but it will turn off seconds after I let go of the shift button. I am able to access the desktop and use it while holding the shift button the whole time. It's a bit slower than before but I figured maybe it's because of holding down shift button.
I went to the Apple Store to have them look at my mac and I was told it's a failed hard disk. I wasn't told why he was able to conclude that a failed hard disk is causing the problem, I was just told to get a replacement. But the thing is when I ran Disk Utility it says, "disk appears to be okay." So I also feel like it's possible it's not a hard disk issue because it's also the first time it happened. My mac was working perfectly fine before all this.
Do you know anything else that could cause this problem? Were you able to find out what's wrong?
Thanks.

Problem description: My macbook pro since this afteon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click- EtreCheck

My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 250
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 512 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320,07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Stickies    Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    npsf_cef: Version: sf 3.3.1.1 [Click for support]
    Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
    DivX HiQ
    DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    MacFUSE [Click for support]
    Perian [Click for support]
    Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 999.86 GB
        Total number of backups: 60
        Oldest backup: 2012-07-15 01:16:54 +0000
        Last backup: 2015-03-29 19:28:06 +0000
        Size of backup disk: Excellent
            Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
        97%    rapportd
         3%    WindowServer
         1%    mds
         0%    fseventsd
         0%    distnoted
Top Processes by Memory: ℹ️
    155 MB    Safari
    120 MB    Finder
    86 MB    rapportd
    86 MB    WindowServer
    69 MB    mds_stores
Virtual Memory Information: ℹ️
    12.56 GB    Free RAM
    2.53 GB    Active RAM
    428 MB    Inactive RAM
    1.66 GB    Wired RAM
    1.04 GB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 31, 2015, 06:00:15 PM    Self test - passed
    Mar 31, 2015, 01:13:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
    Mar 31, 2015, 01:05:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
    Mar 31, 2015, 12:24:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
    Mar 30, 2015, 05:45:38 PM    /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
    Mar 30, 2015, 01:52:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
    Mar 29, 2015, 05:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
    Mar 29, 2015, 01:06:38 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
    Mar 29, 2015, 01:02:47 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hang

Open Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

How to connect an external monitor to macbook pro. The monitor has no usb connector without a usb

How to connect an external monitor to macbook pro. The monitor has no usb connecter, only a port.

Most MacBook Pro models have a Mini DVI port, a Mini DisplayPort or a ThunderBolt port for connecting an external display. USB does not have enough bandwidth to support a responsive display connection.
What model MacBook Pro do you have, by year, CPU speed or MacBook Pro 3.1 designation?

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

That is Pages for iPad v2.0, which Pages '09 v4.3 can't read.
You need to either stick with the older version of Pages on the iPad or get Pages 5 for the Mac which is only available if you are running OSX 10.9 Mavericks.
Unfortunately that is not the end of your woes because Apple has made iCloud convert the files to Pages 5 now, and Pages 5 has over 90 features deleted on top of doing a shocking job of converting older Pages files.
Peter

Installed Trend Micro Smart Surfing on new MacBook Pro and now it has caused error that won't let computer boot up. How do I get it to a point that I can delete program?

Installed Trend Micro Smart Surfing on new MacBook Pro and now it has caused error that won't let computer boot up. How do I get it to a point that I can delete program?

Try booting up in Safe mode (holding down the Shift key while booting). If the software came with an unistaller, use it to remove alll traces of the software - it's nothing that you need and, as you've experienced, can do more actual hard than good (as is the case with most software of this type). When you're booted in Safe Mode, if you can't run an uninstaller, at least check to make sure that there are no Trend Micro items that are set for automatic log in, at least.
Clinton

I am trying to instal the latest version of iTunes onto my MacBook Pro, but my computer has been "configuring" the installation since 5pm yesterday and now it is 10:30am. It has never done this before. Can anybody help me out?

I am trying to instal the latest version of iTunes onto my MacBook Pro, but my computer has been "configuring" the installation since 5pm yesterday and now it is 10:30am. It has never done this before. Can anybody help me out?

Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help

My macbook pro i7 (2011 version) has a loud fan and high cpu % when I have Skype on or when I am on Safari. Help please!

My macbook pro i7 (2011 version) has a loud fan and a high cpu % when I have Skype on or when I am on Safari. My laptop would sometimes freeze for a while and it is usually hot. Has anyone else encounter this problem and know how to fix it? Thanks!

Skype is a very resource intensive activity...it has been reported on here users are seeing cpu temperatures on the order of 80-85 °C, within the limits of the cpu, but still hot to the touch.
Make sure nothing else is running so you keep the thermal load down.

I have a 2 year old MacBook Pro and the superdrive has stopped working, it won't take discs in as if there is one already inside but iTunes or the dvd player doesn't recognise that there is a disc inside and if there is it can't be ejected

I have a 2 year old MacBook Pro and the superdrive has stopped working, it won't take discs in as if there is one already inside but iTunes or the dvd player doesn't recognise that there is a disc inside and if there is it can't be ejected, i have tried shutting down and restartinf while holding down the trackpad, as recommended on some forums but that has done nothing
It might be a huge coincidence but the drive was working fine before i installed lion?

Installing Lion would not cause the superdrive to stop working. Are you unsure as to whether or no a cd/dvd is inside? Something may be broken inside and you should consider bringing it in for service.

My daughter has a macbook pro and on occasion has difficulty hooking on to a home WIFI. She has no problem in most locations.

my daughter has a macbook pro and on occasion has difficulty hooking on to a home WIFI. She has no problem in most locations this is a particular problem at the moment as she is in a house in france for the next 2 months.
help.........!

Change your router channel. Sometimes this is all you will have to do.
Power cycling the router. Read the router's user manual if using one of Apple's or contact the tech support department for instructions if using a 3rd party router.
System Preferences/Internet & Network/Network
Unlock the padlock
Locations: Automatic
Highlight Airport
Click the "Assist Me" button
In the popup window click the Diagnostic button.
System Preferences/Network- Unlock padlock. Highlight Airport. Network Name-select your name. Click on the Advanced button. Airport/Preferred Networks-delete all that is not your network.
Place a check mark next to "Remember networks this computer has joined." Click the OK button and lock the padlock. Restart your computer.
http://support.apple.com/kb/TS1920 Mac OS: How to release and renew a DHCP lease
No internet connection (wireless)
Check to see if an extra entry is present in the DNS Tab for your wireless connection (System Preferences/Network/Airport/Advanced/DNS).
Delete all extra entries that you find.
Place a check mark next to "Remember networks this computer has joined."
Other resources to check into:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
Configuring 802.1X in Mac OS X Lion and Later
Non-responsive DNS server or invalid DNS configuration can cause long delay before webpages load Netspot
How to diagnose and resolve Wi-Fi slow-downs
Pv6 troubleshooting
Mac OS X 10.6 Help: Solving problems with connecting to the Internet
What Affects Wireless Internet?
Solutions for connecting to the Internet, setting up a small network, and troubleshooting

I have a MacBook Pro and my word has frozen up, I haven't saved my work, how can I fix it?

I have a MacBook Pro and my word has frozen up, I haven't saved my work, how can I fix it?

You can't fix it but if you have activated Words autobackup system you may be able to get some of it back.
Have you?

MacBook Pro seems like it has virus.

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