Macbook Pro stalls on shutdown "Checking Policies"
I am having issues shutting down my MacBook Pro. Most of the time when I shut it down, it successfully closes all applications, clears the desktop icons and in the bottom right corner is a small square window. The first thing it says is "logging out". The second window is "checking policies" This is where is stays. It does not seem to freeze here as the trackpad still is responsive, it just seems to sit here checking for policies for a long time. To power it off I have to hold the power button for 10 seconds.
I am able to avoid this if I run disk utility and repair disk permissions. However, this only helps with one shutdown, and then the issue appears again. So it seems that something I do during the day is triggering this each time.
This is a work Mac (but I am remote so sometimes it is easier to get assistance from the web then home base). I have root access to it but I do not have a start up disc.
I have read a lot of forums and have Reset the Home Directory Permissions and ACL's both through "Coctail" as well as booting into the internet recovery. This has helped for one cycle, but then the problem reappears.
I have also unplugged all accessories (all I use is an external monitor and keyboard) and the problem persists.
Any suggestions would be appreciated
What is connected via your FireWire/ExpressCard? An external HDD? If so, do you eject (unmount) the disk before shutting down?
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
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Can't turn on MacBook Pro after proper Shutdown
I can't turn on my MacBook Pro after proper shutdown. It's simply does not start at all. If I leave it over night, It boot's up normaly and I can work with it all day, restart, suspend, etc. If I shut it down or turn of with power button, it wouldn't start again. I tried to reset smc, vram, pram and nothing helped.
very indicative of a battery issue or feeding issue from same. Call Apple support for genius bar appt. to see about a repair.
When you say "wont start at all" do you mean utterly dead,....... or "wont reach to desktop",.....big difference beween the two.
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MacBook Pro Stalls/Running slow since Mavericks Installation
On the advice of the more experienced here is a new thread.
Since installing Mavericks my MBP has gone from pretty much an instant response to requests, to stalling, the spinning pinwheel, longer startup and shutdown times, as well as slower access to websites (Chrome and Safari, though Safari appears slower).
I have been advised to run EtreCheck when I first joined a post regarding the same problem. I posted the results and was advised to work through some of the issues. This is the initial test result and the very much appreciated advice.
NOTE - EXTENSIVE TEXT TO FOLLOW.
I don't have a specific fix from your report, but I can point out what other users have had issues with.
JonUK_LTD wrote:
Kernel Extensions:
com.Cycling74.driver.Soundflower (1.5.1)
com.paragon-software.filesystems.ntfs (82)
Problem System Launch Agents:
[System] com.paragon.NTFS.trial.plist 3rd-Party support link
[System] com.paragon.NTFS.upd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist 3rd-Party support link
[not loaded] uk.co.markallan.clamxav.freshclam.plist 3rd-Party support link
User Login Items:
Clocks
FaceTab Pro for Facebook
GrowlTunes
Yoink
Dropbox
SpeechSynthesisServer
Internet Plug-ins:
LogMeInSafari64: Version: 1.0.730 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
LogMeIn: Version: 1.0.730 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
LogMeInSafari32: Version: 1.0.730 3rd-Party support link
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 10.1.6 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Safari Extensions:
Add To Amazon Wish List: Version: 1.4
User Internet Plug-ins:
Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
fbplugin_1_0_1: Version: (null) 3rd-Party support link
fbplugin_1_0_3: Version: (null) 3rd-Party support link
3rd Party Preference Panes:
Connect360 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
MacFUSE 3rd-Party support link
Paragon NTFS for Mac ® OS X 3rd-Party support link
Old Applications:
Plex Media Server: Version: 0.9.3.4 - SDK 10.5 3rd-Party support link
Plex Plug-in Installer: Version: 1.0 - SDK 10.5 3rd-Party support link
HyperDesktop: Version: 1.1 - SDK 10.0 3rd-Party support link
Top Processes by CPU:
3% WindowServer
2% mdworker
2% MenuTab Pro for Facebook
1% EtreCheck
0% mds_stores
Top Processes by Memory:
176 MB softwareupdated
156 MB com.apple.IconServicesAgent
123 MB MenuTab Pro for Facebook
115 MB Google Chrome
70 MB Dropbox
Red is the items I'd look at these are mostly 'system level' - they can alter a lot in the OS. Check the developers website, update or remove the apps if the developer doesn't say it supports 10.9 or if you can live without them.
Soundflower is out of date & it is a 'kernel extension', the kernel is the core of the OS - you don't want any old code running here.
The installer has a removal tool too https://code.google.com/p/soundflower/ so update or remove it if you don't use it.
Update or remove Paragon's NTFS tool, it is running at a system level & it's background jobs seem to be in a 'problem state', it also has something running in the kernel.
Adobe has an updater running, try to ensure Adobe's apps are all up to date, just incase they have stopped checking. Repeat with Google's apps, just launch the apps & look in the 'App menu' or the Help menu for updates. These companies tend to reinstall the updaters if you try to delete them, so there it little you can do but keep the apps updated.
It's odd that all your User Launch Agents: are not loaded, these are background jobs that start on login (if they are in a loaded state). The same principle applies, update or remove the related apps if they are not needed.
CleanMyMac is a concern - there are lots of posts here claiming it can break the OS - it can help you to remove files that are installed by Apple which is not the best idea. I am unconvinced that running 'maintenance utilities' all the time is a good idea, however the app removal tool may be OK for cases where a developer doesn't have an uninstaller. 'Cleaner apps' use RAM & can spend time scanning files which can slow other tasks. Search here for varied opinions on CleanMyMac. I also use ClamXAV, ensure that is upto date & so check it's engine & rules are current.
The purple items are 'user level' items (run on login of your account).
There is a simple way to see if your issues are because of 'user level' items, create a new test user account & login as that user. If the Mac is stable you can assume it is something within your 'user items'.
Check that you need the Login Items running every time you login. They are listed in System Preferences> Users & groups > select your account… login items tab.
You appear to have 3 LogMeIn internet plugins installed - is Safari behaving OK or running slow? I would consider removing most plugins & then installing them as you need them. You can look inside /Library/Internet Plug-Ins/ and ~/Library/Internet Plug-Ins/ to remove them manually.
~/Library is your 'home library' Use the Finders Go Menu > Open Folder… and enter ~/Library to reveal it. Apple hid this Library folder.
I'd be tempted to remove the Java applet plugin - old Java is a real secuity risk & Safari has probably disabled this for you already.
There seems to be 2 Facebook plugins installed (probably inside your ~/Library/Internet Plug-Ins/). Remove the oldest one & look for the newest release. Update the Safari Extension if it needs it too.
The Preference Panes are installed in /Library/PreferencePanes/ and ~/Library/PreferencePanes/. Open System prefs & launch each third party pref pane (the bottom rows) & check for updates if possible. These also have an ability to modify the OS, so any errors could effect everything. You can usually right click (or ctrl+click) to remove them from the preferences (it removes them from the OS, but may leave any libraries or extra tools behind - see if the developer has removal instructions).
I see you have Plex installed, does this run very often? I find it can drag a Mac to a slow crawl when it is indexing. I suspect Connect360 may do similar things, but I don't really know for sure what it does .
MenuTab for Facebook seems to be doing something with RAM & CPU, update or remove if you don't need it.
That may all be daunting, but it should help. Start with the system level items, and then look at updating the other items. You may find things improve after a cleanup & a reboot.
This was extremely helpful and I have gone as far as my knowledge will allow for now. I did make a bootable clone of the main HDD prior to doing anything, and now there seems to be little improvment following the suggestions made. Also along the way MacFuse was deleted and well as Flip4Mac and NTFS.
Things are far from perfect though and the MBP still stalls and is performing very poorly.
I have run another EtreCheck, results below;
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 22:21:3
Disk Information:
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (71.96 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Western Digital Ext HDD 1021 2 TB
EFI (disk1s1) <not mounted>: 209.7 MB
TimeMachine BackUp (disk1s2) /Volumes/TimeMachine BackUp: 265.79 GB (101.83 GB free)
MAC OS (disk1s3) /Volumes/MAC OS: 1.22 TB (1.09 TB free)
MS DOS (disk1s4) /Volumes/MS DOS: 510.11 GB (509.98 GB free)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Problem System Launch Agents:
[System] com.paragon.NTFS.trial.plist 3rd-Party support link
[System] com.paragon.NTFS.upd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.bombich.ccc.plist 3rd-Party support link
[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist 3rd-Party support link
[not loaded] uk.co.markallan.clamxav.freshclam.plist 3rd-Party support link
User Login Items:
FaceTab Pro for Facebook
Yoink
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
Safari Extensions:
Add To Amazon Wish List: Version: 1.4
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) 3rd-Party support link
Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
3rd Party Preference Panes:
Connect360 3rd-Party support link
Flash Player 3rd-Party support link
Growl 3rd-Party support link
Old Applications:
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Epson Printer Utility 4: Version: 9.17 - SDK 10.5 3rd-Party support link
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
/Users/[redacted]/Library/Application Support/Plex
Plex Media Server: Version: 0.9.3.4 - SDK 10.5 3rd-Party support link
Plex Plug-in Installer: Version: 1.0 - SDK 10.5 3rd-Party support link
GrowlTunes: Version: 1.2.2 - SDK 10.5 3rd-Party support link
WePrint Server: Version: 2.705 - SDK 10.4 3rd-Party support link
HyperDesktop: Version: 1.1 - SDK 10.0 3rd-Party support link
iCamSource: Version: 2.4.1 - SDK 10.4 3rd-Party support link
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 165.07 GB
Destinations:
TimeMachine BackUp [Local] (Last used)
Total size: 247.53 GB
Total number of backups: 13
Oldest backup: 2014-02-24 19:18:34 +0000
Last backup: 2014-03-01 14:13:56 +0000
Size of backup disk: Too small
Backup size 247.53 GB < (Disk used 165.07 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% WindowServer
1% EtreCheck
1% Folder Actions Dispatcher
0% mdworker
0% MenuTab Pro for Facebook
Top Processes by Memory:
152 MB MenuTab Pro for Facebook
115 MB com.apple.WebKit.WebContent
111 MB mds_stores
111 MB Google Chrome
98 MB Mail
Virtual Memory Information:
1.04 GB Free RAM
1.47 GB Active RAM
176 MB Inactive RAM
660 MB Wired RAM
4.08 GB Page-ins
21 MB Page-outs
Also need to mention that the login items have all been disabled (though showing in these results).
Any advice on these specific speed related issues and how to return to the "old ways" would be very much appreciated.
Thanks in advance,
Jon.Myth of the Dirty Mac
I would un-install CleanMyMac. It has caused problems for others and in some cases has gone so far as to wreck their system.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
Some other things to look at/try.
Activity Monitor - Mavericks
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy -
Mid 2010 Macbook Pro 13" sudden shutdown with no errors
I have a mid 2010 Macbook Pro 13" 2.66 GHz with 2x4GB of Crucial RAM, the original 320GB HDD and running OS X 10.10.1; however, this problem has already been bugging me back when I had Mavericks. For about a year and a half now my laptop would suddenly shutdown with a click sound. It first only did it about once every couple of weeks but now it'll sometimes do it within five minutes of turning it on. Sometimes it'll last a couple hours, and other times it'll last 5 seconds. It's not temperature related, because it'll do it whether it has just been turned on or been on for over an hour. I reset the PRAM and SMC, but that didn't fix it. I ran tests with Disk Utility and it said there were some issues with the disk. Disk Utility wasn't able to do it, so I repaired it with fsck in Single User Mode. I thought this was finally going to work, but within 15 minutes it shut down again. Finally I ran the Apple Hardware Test and put it through the extensive test. After it was done running, it said that everything was ok. So according to that there should be nothing wrong with the internal hardware. I would check in the console logs, and it would give me -2 and -60 for "Previous shutdown cause: ". At this point I have no idea what could be causing the problems.
I took it in to the Genius Bar over the weekend, and they ran their tests on it. It passed with flying colors; including the battery, which is doing quite well for its age. So with that being said, they said that the problem is probably with the logic board since everything else came back ok. At this point, I am better off investing in a new computer since a new logic board goes for $400 without labor, and that is if the problem really is only with the logic board since that was their best guess, not definitive.
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MacBook Pro - Stall, Freezes at Random Times & Durations
Hello all, hope you can help me with a perplexing problem.
Starting this past Monday, my MacBook Pro (specs below) started stalling or freezing at random times. The stalls will sometimes last for 5 seconds and then I can use it again, other times it'll last for 30 seconds to several minutes. On occasion it'll freeze up so hard that I have to do a hard shut down. When it stalls, I can move my mouse and even select other applications which sometimes work. More often then not, it stalls all the programs and I just have to wait.
It does not seem to matter what applications are running or how many. Generally I run a web browser (Firefox, Chrome, or Safari - I've been alternating to see if one is better) with one or two tabs open. I've worked flawlessly for several hours with Browser, Word, and Terminal open, then it freezes up when I try to open something like System Preferences (or Spotlight or whatnot). So there is no real pattern when it comes to applications.
The temperature hovers around 55 - 65. RAM usage rarely tops half and CPU fluctuates but nothing outside of what you'd consider normal (i.e. it never pegs at 100% when stalled or frozen).
I've tried the following:
* Ran Rember (1 pass, then another 25 passes over night) - No Errors
* Ran Verify Permissions - No Errors
* Ran Verify Disk - No Errors
* Reformatted and Reinstalled the OS from scratch (problem continues)
* Repeated the Rember, Verify Disk Permissions, and Verify Disk - No Errors
* Reset PRAM and NVRAM
* Reset the SMC
* Ran Applejack and all the tests associated with it.
In the Console system.log, there was an instance of unknown-dev: flushing fs disk buffer returned 0x5. After doing some Googling, I ended up disabling Journaling to see if that would make a difference. I was able to run for about 25 minutes before it froze up again.
Any other thoughts or theories that I could try out? Much appreciated.
Specs
MacBook Pro
OS X 10.5.8
2.4 GHz Intel Core 2 Duo
4GB RAM
Fujitsu MHY2200BH 186GB Hard Drive
GeForce 8600 GT w/256MBReformatted and Reinstalled the OS from scratch (problem continues)
If you done that, then I believe you have a hard drive issue. Did you zero-out the drive (select "Zero out data" under the "Security Options" button in your Disk Utility) before you reinstalled a new system? If not, you might try that to map out any bad sectors first, before replacing the drive.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
MacOSG: An Apple User Group iTunes: MacOSG Podcast Follow us on Twitter: MacOSG -
Why is my macbook pro hanging on shutdown?
Hi,
For the last few weeks my MBP has been hanging at shutdown or restart on the gray screen with the grey loading wheel. I tried leaving it on this stage for a day with an outcome of it still hanging.
I read a thread on apple support that mentioned the same problem with a solution of uninstalling kaspersky anit virus which i had quite recently installed myself but after uninstalling the problem ceased for just one shutdown cycle.
Additionally, I am able to shutdown or restart at the login screen and I have tried shutting down with the "reopen windows when logging back in" box both checked and unchecked and with windows open or closed of multiple programs.
The list of programs currently installed are: Parellels Desktop (with windows 7 proffesional with every default installed windows program), memorex expressit label design studio for windows (the only non default windows program installed on my computer), Adobe CS5.5 Master Collection, Microsoft Office 2011 for mac os, Mozilla Firefox, Google Chrome, the Messages beta, Vuze, Tuneup, iBooks author, HP photosmart printer (and extensions), Adobe AIR and flash, and every default program that comes pre-installed on the late 2011 macbook pro. Every one of these programs is fully updated.
Please Help:)Boot into the Lion Recovery disk (command-r) and select Disk Utility. Then run Repair Disk.
-
Macbook pro 13 inch shutdown automatically after upgrade to Yosemite
My MacBook Pro 13 inch 2011 model... shutdown automatically any time during i'm using Mac. after startup one error show up
" Your computer shutdown because of Problem " What's the problem ?
Some times battery not waking up my Mac... means not able to power on the Mac... I must need to remove back panel and Unplugged the battery cable attached with board... after reinsert that cable... Mac working...
Safari freezing.
not able to input even track pad not work... during freezing... then i must need to sleep or restart the Mac.
Solve the problem... everything occurred after Upgradation of OS X Yosemite.Contact OWC.
http://eshop.macsales.com/Service/contact/
You can also contact Crucial.
www.crucial.com -
My MacBook Pro Retina 15" shutdown many times in these months
Mine Mac is MBPR 15" 2013 late high-end edition with OS X 10.9.4.
In these 3 months, my MBPR shutdown many times, and I notice that it almost happened when I activated HD video by VLC or used Safari to browse Facebook page and scroll down.
Btw, I'm suing an app called "gfxCardStatus", it helps me to manually switch between integrated graphic chip(Iris Pro) and graphic card(nVIDIA GT 750M).
The following information is the description of the system after shutdown and reboot:
Anonymous UUID: 98213FC5-266F-65D2-8A77-9BFA014559CE
Fri Jul 25 00:14:17 2014
panic(cpu 0 caller 0xffffff80092dc24e): Kernel trap at 0xffffff80092a6cf5, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fa8218367fe, CR3: 0x000000005c5b9078, CR4: 0x00000000001606e0
RAX: 0xff000000ff000000, RBX: 0xffffff802ae56000, RCX: 0xffffff80164160e0, RDX: 0xffffff80098d0b40
RSP: 0xffffff81f7a33670, RBP: 0xffffff81f7a336a0, RSI: 0x0000000000001000, RDI: 0xffffff802ae56000
R8: 0x0000000000000000, R9: 0x0000000000001000, R10: 0x0000000000153000, R11: 0x0000000000000202
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000010287, RIP: 0xffffff80092a6cf5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007fa8218367fe, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81cb5cdc50 : 0xffffff8009222f79
0xffffff81cb5cdcd0 : 0xffffff80092dc24e
0xffffff81cb5cdea0 : 0xffffff80092f3746
0xffffff81cb5cdec0 : 0xffffff80092a6cf5
0xffffff81f7a336a0 : 0xffffff800926cf28
0xffffff81f7a33830 : 0xffffff80093d2dd3
0xffffff81f7a33890 : 0xffffff80093d14c2
0xffffff81f7a33a30 : 0xffffff80093d0d75
0xffffff81f7a33cf0 : 0xffffff800956bc16
0xffffff81f7a33d80 : 0xffffff80093fe011
0xffffff81f7a33e00 : 0xffffff80093f3bc5
0xffffff81f7a33e50 : 0xffffff80095f20be
0xffffff81f7a33ef0 : 0xffffff80095f2239
0xffffff81f7a33f50 : 0xffffff8009640a33
0xffffff81f7a33fb0 : 0xffffff80092f3f46
BSD process name corresponding to current thread: Mail
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000009000000
Kernel text base: 0xffffff8009200000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
System uptime in nanoseconds: 4529333953442
last loaded kext at 4484928952965: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8b7ec000, size 49152)
last unloaded kext at 304367181315: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8b7ec000, size 57344)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.exfat 1.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.6f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.22
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOSurface 91.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1To remove CUDA, triple-click anywhere in the first line below on this page to select it:
/Library/Frameworks/CUDA.framework
/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist
/Library/PreferencePanes/CUDA Preferences.prefPane
/System/Library/Extensions/CUDA.kext
/System/Library/StartupItems/CUDA
/usr/local/cuda
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Continue with the remaining lines. Some of the items may be absent, in which case you'll get a message that the file couldn't be found. After moving all the above items to the Trash, restart the computer and empty the Trash. Don't try to empty the Trash until you have restarted.
If you haven't already done so, back up all data before making any changes.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
MacBook Pro Stalls @ Startup
When asked for my password at startup the laptop stalls. I have had to reinstall the computer system software once and re-set everything once.
I have also reset the PRAM (parameter random access memory) which worked once. Laptop stalled again, so I tried to reset the Power Management Unit, which hasnt worked. I tired to start up by holding option button then powering on.
Any ideas? Suggestions? Thanks.
MacBook Pro 17in Mac OS X (10.4.1)i have a problem sort've similar to this. when i first got my computer (only about 2 weeks ago) startup time was super fast, but now (all updates installed) it hangs a bit on the screen just before login. (i only use one account on this computer)
could this have anything to do with the firmware update they recently released? i'm sorry but i simply can't remember if it was doing this before or not... just noticed it taking longer within the last few days. -
MacBook Pro stalls in start-up
My two month old MacBook Pro decided yesterday to become very slow in opening applications, and as of today it is stalling during the start-up phase. I had re-installed operating software before stalling began. My primary concern is the new sound coming from the left side of the keyboard. It sounds like the hard drive is hung up. The indicator (under the Apple) shows that it's trying to boot, but without moving beyond this point. Any assistance will be greatly appreciated
Assuming there isn't something more troublesome, maintenance may be indicated as suggested by Hatter.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs the best third-party utility is Disk Warrior. DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption. However, DW is not yet compatible with Intel Macs. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 is Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility called Macaroni that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. Carbon Copy Cloner (Freeware - not universal binary.)
6. LaCie SilverKeeper (Freeware - not universal binary)
7. RsynchX 2.1 and PsyncX 2.2.1 (Freeware)
You can perform full backups (only) using the Restore option of Disk Utility.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.
In the future please post questions about MacBook Pros in the MacBook Pro forum. This is the Mac Pro forum (different hardware.) -
Macbook pro stalls during startup
My macbook pro with Yosemite stalls during startup. I've tried Command R and ran disk utility. The disk is ok. I've zapped the RAM but it still stalls about 25% of the way through the startup process.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
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