Macbook pro still freezing after insurance repair, please help me
Hi there I got water damage on my 2012 MacBook pro, and my insurance covered it, so I got the logic board, adapter and keyboard replaced. When it returned the computer kept freezing on start-up and I have to turn it off at the power button every time! Sometimes I can login and boot up
but it will randomly freeze at any point.
I sent it back to the insurance company who repaired it and they came back to me saying the technicians were unable to diagnose it
and that all the hardware had been checked and is running fine, so they told me to contact my supplier because its the software
that is at fault, however I didn't have these problems before I damaged my MacBook.
Could it be the software or the hardware, they are both sending me on a goose chase between them and I have a dissertation to do for September!
Please if anyone knows something that I can do to repair it, I have done disk utilities and that's coming up clean.
Thanks Sloth
Thank you Csound1 for the reply, No I haven't I will try this later!
I asked because there are so many other people who ask questions for help on Apple discussions, and there is always lots
of helpful replies, and I only expected some advice on what I could do to resolve the issue if it is indeed a software problem, as there are lots of knowledgeable people on here, because the technicians at the repair company have no solution.
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Repair the Hard Drive and Permissions
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(let me know if more information is needed)
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Thank youLaunch the Console application in any of the following ways:
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☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
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View ▹ Show Log List
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I install Mountain Lion on my MacBook Pro and freezing after waking up and is impossible restart
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Restart your mac in Safe Mode by holding down the 'shift' key while it powers up. You'll know if you've entered Safe Mode correctly if you see a progress bar underneath the grey Apple logo screen. Let go of the shift key when you see that, wait for the progess bar to complete then log in.
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Hello. I have a 13-inch, Mid 2010 Macbook Pro. Here's my current Software Version: Software OS X 10.9.4 (13E28)
I'm rather stumped right now.
Prior to my reformat, I had very little installed. I use my computer for work on Wordpress managed sites, I browse Reddit with RES enabled, I have Chrome and Sparrow. That's about it.
A few days ago, my machine started timing out while browsing the internet. Randomly, it seemed. On YouTube, during work, on Reddit, checking weather. Whatever.
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<Image Edited by Host to Remove Serial Number>Thanks for your help so far, Linc. It's very late and I have work first thing here. I'll be back on and posting any crash reports I get tomorrow morning. So far, the only thing truly "crashing" is Sparrow at this point. I've included the latest crash here.
Otherwise, it's a process of not being able to log into any sites from my browsers.
I appreciate everything you've done so far, and I hope you'll be around tomorrow. Thank you.
Process:
Sparrow [295]
Path:
/Applications/Sparrow.app/Contents/MacOS/Sparrow
Identifier:
com.sparrowmailapp.sparrow
Version:
1.6.4 (1178)
App Item ID:
417250177
App External ID: 10524441
Code Type:
X86-64 (Native)
Parent Process: launchd [153]
Responsible:
Sparrow [295]
User ID:
501
Date/Time:
2014-07-27 23:27:57.863 -0400
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: XXXXXXX
Crashed Thread: 9
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.sparrowmailapp.sparrow
0x00000001000c73a0 -[MMActivityViewController init] + 0
1 com.apple.AppKit
0x0000000102b5c6f4 -[NSCustomObject nibInstantiate] + 368
2 com.apple.AppKit
0x0000000102b5c520 -[NSIBObjectData instantiateObject:] + 309
3 com.apple.AppKit
0x0000000102b5b815 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 413
4 com.apple.AppKit
0x0000000102b505ce loadNib + 327
5 com.apple.AppKit
0x0000000102b4fb6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
6 com.apple.AppKit
0x0000000102de44d2 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 140
7 com.apple.AppKit
0x0000000102de42ca -[NSWindowController loadWindow] + 196
8 com.apple.AppKit
0x0000000102de8f88 -[NSWindowController window] + 80
9 com.apple.AppKit
0x0000000102dea0f0 -[NSWindowController showWindow:] + 36
10 com.sparrowmailapp.sparrow
0x0000000100006a9f -[MiniMailAppDelegate applicationDidFinishLaunching:] + 505
11 com.apple.CoreFoundation
0x00000001023d0e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
12 com.apple.CoreFoundation
0x00000001022c482d _CFXNotificationPost + 2893
13 com.apple.Foundation
0x00000001026107ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
14 com.apple.AppKit
0x0000000102b74b69 -[NSApplication _postDidFinishNotification] + 289
15 com.apple.AppKit
0x0000000102b7489c -[NSApplication _sendFinishLaunchingNotification] + 195
16 com.apple.AppKit
0x0000000102b71786 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 570
17 com.apple.AppKit
0x0000000102b711db -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
18 com.apple.Foundation
0x000000010262ef0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
19 com.apple.Foundation
0x000000010262ed7d _NSAppleEventManagerGenericHandler + 106
20 com.apple.AE
0x0000000105577e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
21 com.apple.AE
0x0000000105577c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
22 com.apple.AE
0x0000000105577b36 aeProcessAppleEvent + 315
23 com.apple.HIToolbox
0x000000010609c161 AEProcessAppleEvent + 56
24 com.apple.AppKit
0x0000000102b6d0b6 _DPSNextEvent + 1026
25 com.apple.AppKit
0x0000000102b6c89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26 com.apple.AppKit
0x0000000102b6099c -[NSApplication run] + 553
27 com.apple.AppKit
0x0000000102b4b783 NSApplicationMain + 940
28 com.sparrowmailapp.sparrow
0x0000000100002262 main + 566
29 com.sparrowmailapp.sparrow
0x0000000100002024 start + 52
Thread 1:
0 libsystem_kernel.dylib
0x00000001040afe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00000001041a9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00000001041acfb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00000001040b0662 kevent64 + 10
1 libdispatch.dylib
0x0000000103f07421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x0000000103f07136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib
0x00000001040afe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00000001041a9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00000001041acfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00000001040afe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00000001041a9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00000001041acfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00000001040afe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00000001041a9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00000001041acfb9 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00000001040aba1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00000001040aad18 mach_msg + 64
2 com.apple.CoreFoundation
0x0000000102324f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x0000000102324539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x0000000102323e75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation
0x0000000102674967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation
0x000000010267476b __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00000001041a8899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00000001041a872a _pthread_start + 137
9 libsystem_pthread.dylib
0x00000001041acfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00000001040aba56 semaphore_wait_trap + 10
1 libdispatch.dylib
0x0000000103f099f9 _dispatch_semaphore_wait_slow + 206
2 com.apple.CFNetwork
0x0000000104bd18bb CFURLConnectionSendSynchronousRequest + 427
3 com.apple.Foundation
0x00000001027ac160 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 154
4 com.sparrow.SparrowBackend
0x00000001005b8329 -[HTTPMultipartUpload send:] + 689
5 com.sparrow.SparrowBackend
0x000000010062f74c -[MMCrashReporterManager _crashSendOneForPath:andDelete:] + 379
6 com.sparrow.SparrowBackend
0x000000010062f5aa -[MMCrashReporterManager _crashSendStartForPath:andDelete:] + 88
7 com.sparrow.SparrowBackend
0x000000010062f423 -[MMCrashReporterManager _runInThread] + 360
8 com.apple.Foundation
0x000000010267476b __NSThread__main__ + 1318
9 libsystem_pthread.dylib
0x00000001041a8899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00000001041a872a _pthread_start + 137
11 libsystem_pthread.dylib
0x00000001041acfc9 thread_start + 13
Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00000001040af9aa __select + 10
1 com.apple.CoreFoundation
0x0000000102370a03 __CFSocketManager + 867
2 libsystem_pthread.dylib
0x00000001041a8899 _pthread_body + 138
3 libsystem_pthread.dylib
0x00000001041a872a _pthread_start + 137
4 libsystem_pthread.dylib
0x00000001041acfc9 thread_start + 13
Thread 9 Crashed:
0 libsystem_kernel.dylib
0x00000001040af866 __pthread_kill + 10
1 libsystem_pthread.dylib
0x00000001041a935c pthread_kill + 92
2 libsystem_c.dylib
0x0000000103fedbba __abort + 145
3 libsystem_c.dylib
0x0000000103fedb29 abort + 140
4 org.etpan.etpankit
0x00000001012013b0 LEPAssertInternal + 107
5 com.sparrow.SparrowBackend
0x00000001005b73f6 -[FMResultSet next] + 436
6 com.sparrow.SparrowBackend
0x000000010059b7fa -[MMMessageDatabase bootstrapFoldersIdentifiers] + 309
7 com.sparrow.SparrowBackend
0x000000010057e552 -[MMIMAPAsyncStorage _initialBootstrapFoldersIdentifiers] + 62
8 com.sparrow.SparrowBackend
0x00000001005b2db9 -[MMStorageOperation main] + 29
9 com.sparrow.SparrowBackend
0x000000010064143a -[MMOperationQueue _runQueue] + 470
10 com.apple.Foundation
0x000000010267113e __NSThreadPerformPerform + 229
11 com.apple.CoreFoundation
0x00000001023335b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
12 com.apple.CoreFoundation
0x0000000102324c62 __CFRunLoopDoSources0 + 242
13 com.apple.CoreFoundation
0x00000001023243ef __CFRunLoopRun + 831
14 com.apple.CoreFoundation
0x0000000102323e75 CFRunLoopRunSpecific + 309
15 com.apple.Foundation
0x0000000102676adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
16 com.sparrow.SparrowBackend
0x0000000100641179 -[MMOperationQueue _loop] + 258
17 com.apple.Foundation
0x000000010267476b __NSThread__main__ + 1318
18 libsystem_pthread.dylib
0x00000001041a8899 _pthread_body + 138
19 libsystem_pthread.dylib
0x00000001041a872a _pthread_start + 137
20 libsystem_pthread.dylib
0x00000001041acfc9 thread_start + 13
Thread 9 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00000001152b7000 rcx: 0x00000001152b5748 rdx: 0x0000000000000000
rdi: 0x000000000000a017 rsi: 0x0000000000000006 rbp: 0x00000001152b5770 rsp: 0x00000001152b5748
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x000000010401d7d8 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00000001152b5868
rip: 0x00000001040af866 rfl: 0x0000000000000206 cr2: 0x0000000100b1d014
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x100000000 -
0x100171fff +com.sparrowmailapp.sparrow (1.6.4 - 1178) <9C5FF6B0-2948-3837-89F1-957D904D1279> /Applications/Sparrow.app/Contents/MacOS/Sparrow
0x1002dc000 -
0x1003bbfff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x100423000 -
0x100457fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x10046d000 -
0x1004d9fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10050e000 -
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0x1071d1ff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x10723f000 -
0x107b5f32b com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x107c8c000 -
0x107d50ff7 com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x107dd8000 -
0x107e64ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x107e97000 -
0x107f06ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x107f32000 -
0x107fbbfff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x108002000 -
0x108047ff6 com.apple.HIServices (1.23 - 468) <E06287C4-1534-3D46-B099-3DF8B8EE4EB5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x10807a000 -
0x108089ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x108097000 -
0x1080e4ff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x108111000 -
0x10814aff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x108166000 -
0x10816ffff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x108182000 -
0x108185ffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x10818e000 -
0x10818efff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x108191000 -
0x108465fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x1084a8000 -
0x1084a8fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x1084ab000 -
0x108576fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x108581000 -
0x108631ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x10863d000 -
0x108a1effe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x108a81000 -
0x108befff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x108c18000 -
0x108d07fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x108d7d000 -
0x108dc4fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x108dea000 -
0x108e0eff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x108e16000 -
0x108e6ffff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x108e7e000 -
0x108e99ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x108ea2000 -
0x108ea6ff7 libGIF.dylib (1043) <AF0FE71A-27AB-31E0-8CEA-BC0BF2091FA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x108eab000 -
0x108f99fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x108fc3000 -
0x108fc5fff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x108fc9000 -
0x109010ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x109025000 -
0x10903eff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x109057000 -
0x109086ff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x1090a5000 -
0x10910affb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x109136000 -
0x10913aff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x109140000 -
0x10914cff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x109161000 -
0x10916affd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x109171000 -
0x1091e4fff com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x109224000 -
0x10925ffff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x109272000 -
0x109297ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x1092b3000 -
0x109584ff4 com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x109679000 -
0x1096ccfff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x1096f1000 -
0x109730fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10973f000 -
0x109747ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10974e000 -
0x109759fff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10976d000 -
0x1097abff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x1097b3000 -
0x1097b5fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x1097ba000 -
0x1097bdfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x1097c3000 -
0x109bf6ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x109e0e000 -
0x109e18ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x109e26000 -
0x109e74ff7 com.apple.opencl (2.3.59 - 2.3.59) <B49916BA-1D02-3BA6-9986-5A935A3C009B> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x109e8c000 -
0x109e98ffb com.apple.AppleFSCompression (56.92.1 - 1.0) <066255FD-DBD1-3041-8DDA-7AFC41C9096D> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x109ea0000 -
0x109eb9ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x109ecc000 -
0x109efcfff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x109f25000 -
0x109f4aff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x109f56000 -
0x109fd7fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10a028000 -
0x10a080ff7 com.apple.Symbolication (1.4 - 129.0.2) <56F5E42C-4A23-3D0C-A830-616A03C16725> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10a0c7000 -
0x10a0f6fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10a111000 -
0x10a125fff com.apple.aps.framework (4.0 - 4.0) <2D42DCDD-055E-3EE1-97F8-FC447B495D3E> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x10a13e000 -
0x10a13ffff com.apple.AddressBook.ContactsData (8.0 - 1371) <917BFD6E-9489-36FE-BFFD-DA29B0183686> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
0x10a144000 -
0x10a14afff com.apple.AddressBook.ContactsFoundation (8.0 - 1371) <59351927-BCFF-3B94-AD1B-4C3DE6A8FD73> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x10a158000 -
0x10a163ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <B62B1994-1874-3F8D-B62E-589E6F6534C9> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x10a16d000 -
0x10a19bff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10a1c9000 -
0x10a1d0ff7 com.apple.phonenumbers (1.1.1 - 105) <767A63EB-244C-34F1-9FFA-D1A6BED60C31> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x10a1d6000 -
0x10a225ff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x10a273000 -
0x10a2a8ffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x10a2b7000 -
0x10a2e4ff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x10a2f3000 -
0x10a2fbff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x10a302000 -
0x10a825fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x10ab47000 -
0x10abe2ff7 com.apple.PDFKit (2.9.2 - 2.9.2) <DF2CE219-6256-3A8A-BDB1-51EF556F5BC8> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x10ac55000 -
0x10ac79fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x10aca8000 -
0x10af09fff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x10b154000 -
0x10b225fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x10b2d7000 -
0x10b418fff com.apple.QTKit (7.7.3 - 2826.19) <E634E6EC-2C7A-3F86-997B-CFC5D9F89E6B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x10b52d000 -
0x10b530fff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x10b537000 -
0x10b659fff com.apple.avfoundation (2.0 - 651.12.1) <F82271D8-7859-322C-8BDD-4818825525AE> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AV -
please help..I am suffering since last few days and now posting from my friends laptop bz using the same eathernet cable.
Run the Network Diagnostics assistant. How far do you get?
-
My MacBook Pro is running very slowly! Please help!
Hi all, as of late last year my MacBook Pro started running very slowly. As I'm a novice when it comes to computers I thought I'd turn to the interweb for solutions. I've tried a couple of basic things but don't seem to be getting anywhere.I ran the EtreCheck program as it seemed to help others. Would love some help interpreting this...
Problem description:
My MacBook Pro is running very slowly!
EtreCheck version: 2.1.8 (121)
Report generated 12 March 2015 3:15:41 pm AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 255
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 2 days 4:7:57
Disk Information: ℹ️
TOSHIBA MK2555GSXF disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (25.07 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]
[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.0) [Click for support]
[not loaded] com.nike.sportwatch (1.0.0) [Click for support]
Startup Items: ℹ️
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[running] com.nike.nikeplusconnect.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cloudpath.maccmd.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
GrowlHelperApp Application (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)
iTunesHelper UNKNOWN Hidden (missing value)
Calendar Application (/Applications/Calendar.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.0 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 224.13 GB
Destinations:
Michael's HD [Local]
Total size: 319.73 GB
Total number of backups: 12
Oldest backup: 2012-02-08 22:52:31 +0000
Last backup: 2015-02-24 08:22:40 +0000
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 224.13 GB X 3)
Top Processes by CPU: ℹ️
14% WindowServer
2% DashboardClient
0% AppleSpell
0% Dropbox
0% fontd
Top Processes by Memory: ℹ️
507 MB firefox
86 MB Finder
64 MB Preview
64 MB WindowServer
56 MB Mail
Virtual Memory Information: ℹ️
441 MB Free RAM
1.36 GB Active RAM
809 MB Inactive RAM
713 MB Wired RAM
14.96 GB Page-ins
119 MB Page-outs
Diagnostics Information: ℹ️
Mar 10, 2015, 11:05:38 AM Self test - passed
Mar 10, 2015, 10:27:48 AM /Library/Logs/DiagnosticReports/firefox_2015-03-10-102748_[redacted].cpu_resour ce.diag [Click for details]
Thanks in advance! MikePlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
MacBook Pro WON'T TURN ON. Please help!
I'm an editor and rely on my computer daily. Please help me.
I purchased my 17" MacBook Pro back in April of 2008. It was dropped once the first year I had it, with no noticeable damage (thank God). I've had no major issues with it, until today.
I was editing on it earlier this afternoon, and when I was finished, I put it away in my incase backpack like I always do. Put it in my trunk, went on some errands, and just returned home.
I took it out to power it up. I hear the internal start up sound of the hard drive waking up and trying to spin (no apple sound) and then it just dies. Black screen the whole time. No logo. Nothing. The white light on the button to open the screen turns on and flashes, and then goes off too.
I'm really freaked out that it's dead. If I can't start it up at all, is there any way to retrieve my files from it? I have some things backed up, but there's a lot of stuff I still need off of it. My main priority in all of this is just making sure I can save my files.
If this clues anyone in as to what's wrong, a couple of days ago the screen started twitching black for about 2 minutes intermittently. I'd never seen it do that before, and it stopped shortly afterwards. Is this just my computer being three years old and pooping out on me randomly?
Please help. I'm freaking out. I need all of my software.
Thanks!I just logged in and the software did not return me to this page. How Primitive. It's Sunday for me, the launch day for my new international business. My Skype meeting was to be held on my Macbook Pro. The Apple staff have all decided that this day isn't very important for them, so they're at the beach. My Macbook did not turn on all day, even with the SXX reset or whatever you call it. Ctrl Alt Shift Power. I heard a little click each time I did this, to no avail. In desperation, I turned the 'laptop' (that's what the REAL world calls them) over and saw weird screws for a rare type of screwdriver. I pressed down slightly on the metal casing and heard a few of the clicks like with the SMC reset. I wondered if that would make a difference.
I turned my computer over, opened it up, pressed the power button and it worked immediately. THE INTERIOR OF THE 2011 MACBOOK PRO MAY BE SHODDILY ASSEMBLED. My battery life is 4.5 hrs max at 50% brightness in safe mode with no 'programs' (not f***ing 'Apps') running. When I browse the internet at 50% brightness in normal mode, the battery lasts 90 mins, although I have never pressed the metal casing on the back of this laptop gently to reassemble the inner workings of this machine before, so it could last for 100 hours. Nope, I'm down to 87% after ten minutes. It's back to normal.
Summary: To fix your Mac, hit it with a hammer. Hopefully it'll break so you can go back to Windows and actually see how many Firefox windows you have open and right click on things to bring up the menu instead of aiming your mouse for every tiny thing onto pinheads like a frekkin surgeon.
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