MacBook Pro stuck in sleep mode: can't restart or shut down, black screen
I'm running the latest version of Snow Leopard on my mid-2009 MacBook Pro Unibody. After installing the latest Software Update, including a Firmware update for my SuperDrive, the following problem has occurred, for the very first time:
I closed the lid of my laptop for the night, as I do routinely every night, thus putting my MBP to sleep. I leave the various apps open, usually Firefox, iTunes and Entourage. The next morning my MBP felt hot and the screen remained black... it would not change. After repeatedly trying and failing to clear the black screen and bring my apps up, I held the power button down to do a complete Shut Down. My system turned off, but did not do an actual Shut Down. When I press the power button to turn it on, it comes right back into sleep mode with the screen remaining black. I cannot seem to force either a Shut Down or a Restart. I unplugged all peripherals and the power cord, let my MBP cool down completely--for a couple of hours-- and tried everything again. Still no change: I'm stuck in sleep mode with a black screen. I've also tried resetting the PRAM and the SMC, but neither works, probably because I'm not coming from a Shut Down. Is anybody else having this problem? Anyone have any suggestions? I think the problem must be somehow related to the latest update, but whatever it is, I'd like to resolve it.
Thanks in advance for any help.
I can't get into my system to see my update version, but I'm certain I'm running the most up-to-date version of Snow Leopard and all other latest updates applicable to my mid-2009 MBP, as I run Software Update routinely. I thoroughly completed all update installations, including the SuperDrive Firmware update, followed all instructions meticulously, including rebooting, and actually used my system for at least one full day without any problems. I'd even recently repaired all permissions. Everything was "humming" along very well. This problem came totally out of the blue. Because the screen is black, I can't actually see what's on it; however, I've put my MBP to sleep every night by closing the lid and it awakens in the morning when I raise the lid. This time the sleep light indicator is on, but nothing happens when I lift the lid, touch the track pad or a key. If I hold the power button down briefly, the sleep light goes out, but when I press the power button again, the light comes right back on. If I depress the power button for several seconds, to initiate a shutdown or restart, it simply shuts off the fan and refuses to completely shut down. This is evidenced by the fact that depressing the power button to start up brings the sleep light on very quickly. I can tell by the way the system sounds that it is on behind the blackened screen. Sorry I can't get you the update versions.
Thanks
Similar Messages
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How can I get files off of a MacBook Pro stuck in sleep mode?
A bit of a backstory: Recently my mid-2008 MacBook Pro stopped working. When I try to boot it up, the screen just stays black and the idle light flashes perpetually. I've reset the NVRAM and SMC, even attached it to an external monitor, but nothing works. After a lot of research, I'm pretty sure it's a problem with the hall effect switch.
But I digress; I don't actually need this computer repaired, as I have a second (newer) MacBook Pro I can use. However, there are some files on the old one that I'd like to retrieve. And yes, I've tried booting into target disk mode, which unfortunately doesn't work for reasons listed above.
Essentially what I'm asking is, is there a way I could transfer the files off the old computer to the new one? I know, I should take it to the Apple store, but that's not really an option right now due to personal reasons. I'd just like to know if anyone could suggest another way.
Thanks a lot in advance.Remove the drive and connect it to your other Mac with a SATA to USB adapter. Copy whatever files you want off the drive.
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Macbook Pro Stuck in Sleep Mode
My macbook pro went to sleep and wouldn't wake up. This has happened a few times before and was usually cured by just holding down the power button to turn it off then turning it back on. This time that's not working though.
When I try to turn it back on only the little power light comes on and the disc in the drive spins up, but that's all the further it gets. There is no chime and nothing is displayed on the screen.
Anyone know what the problem might be and anyway to fix it? Tried clearing the pram, but that did nothing.
Hope it isn't major as I'm a month out of warranty ... plus the nearest store is over an hour away.Well, after more searching around the internet, I found that sleep mode and bad ram make the front light do the same thing. So after my restart it was stuck in some kind of sleep mode coma, the ram must have died when I forced it to power down. Once I took out my corsair ram and threw the original stick that came with it back in, it fired up.
Hope this helps someone else. -
MacBook Pro Stuck In Sleep Mode - Won't Boot
LAPTOP
2008 17" aluminum Macbook Pro running Snow Leopard
SCENARIO
I was using my laptop, closed the lid and took it to the office. Removed it from the laptop bag and it would not come out of sleep mode using mouse / keys. I hit the power button once (this has happened before and hitting the power button once has woken it from sleep mode). This did not help. I held down the power button for a hard reboot. The laptop shut off. Now I can't get it to turn back on.
ISSUE
When I hit the power button to turn it on:
The SIL blinks twice slowly like it's in Computer Sleep state and then the laptop turns off.
When I hold the power button to turn it on:
The SIL blinks slowly once like it's in sleep mode, then stays solid and dim for 4 seconds, then blinks very fast for 2 seconds, then goes dark for a second, then blinks slowly once more like it's in sleep mode, then the laptop turns off.
In both instances, I can hear the dvd drive begin to spin immediately after hitting the power button. Also, when I put my ear to the laptop, I can hear the hard drive start up before the laptop shuts off.
TROUBLESHOOTING
I've tried the following. All resulted in no change.
- Reset PRAM / NVRAM
- Reset SMC
- Checked RAM was installed correctly, wasn't jiggled loose for some reason
- Boot laptop with power cable, no battery
- Boot laptop with battery, no power cable
- Boot laptop with power cable and battery
- The above 3 boot scenarios with PRAM / NVRAM reset and SMC reset
RESOURCES
Intel-based Mac: Startup sequence and error codes, symbols
http://support.apple.com/kb/HT2674
Mac computers: Sleep Indicator Light behavior
http://support.apple.com/kb/TS4167
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
I just purchased my second fresh battery for this machine and cannot afford an entirely new laptop right now. Any help is greatly appreciated. Thank you so much in advance.Did you figured something out ? Mine, of similar age, started behaving the same yesterday. Since I replaced most of the original devices, I suspect the onboard clock battery being depleted by now... ? I'm not even sure there such a battery in there.
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I occasionally have issues waking my macbook pro up from sleep mode resulting in my need to restart the computer. I dislike all of my programs opening at once when I do get the computer started becasue it slows the cpu down. The apple store replaced the sleep part but the problem is still there. Note: i never had this problem with snow leopard
I'm not certain but my new MBA 13...when in sleep mode comes back on from a black screen when I simply click on the left mouse button. Also, one time I did a SECURE EMPTY TRASH on files that totalled more than 1GB and it took so long that the fan kept increasing in speed so I pressed on the POWER button and the MBA shut...I was able to boot up with no problem. As a rule, I now only do secured erases for trash bin data totalling 500mb or less...anything above that gets a regular erase (dump).
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How in Ipad 3.2 setup time go to sleep mode[turn off but not shut down]
How in Ipad 3.2 setup time go to sleep mode[turn off but not shut down]?
Go to Settings>General>Auto Lock - tap the arrow and then choose your time setting to put the iPad to sleep.
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Can't restart or shut down. Certain sites force quit browser.
Just yesterday my mac was running fine but all of a sudden if i went to certain websites it force quits my browser. then i realized i can't restart or shut down unless it's a hard reboot. Also, i can't check "About this mac" when i click on it my screen goes blue then my desktop icons just pop back up as if i never clicked anything. Also, acrobat and iphoto wont open. I have not clue whats wrong.
Can anyone help? has anyone ahd this problem?
ThanksFirst, if at all possible make a backup of the drive in its present configuration. If something goes wrong during repair attempts and makes things worse you will have a backup. You will have to decide how to work this in the light of any present backups you may have, for example, a backup that may be a few days out of date. In that case you may want to keep that one and make a second backup of this as they are now, though I realize people often don't have a lot of empty drives sitting around.
Boot from the System installer disc that came with your computer or is the one for the version you currently have on there, select language if applicable, choose utilities, run Disk Utility and verify (and repair if necessary) the drive. You can verify a drive from DU on your main drive while booted but I have found this can result in incorrect reporting of errors. To repair your drive you have to run it from a drive other than the boot drive anyway.
Next, boot from your drive in [Safe Mode|http://docs.info.apple.com/article.html?artnum=107393] and repair permissions. You can repair permissions while booted from the installer disc but this uses the permissions configuration on the installer disc which may be out of date if you have run any updates on your computer. Booting your computer to Safe Mode restricts the number of things running on your computer while permissions are being run and does a bit of spring cleaning at the same time.
Reading
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
+Summary of above from BDaqua+ (couldn't have said it better):
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Then Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes." -
Macbook Pro Randomly Enters Sleep Mode For A Few Seconds
Hi All,
My Macbook Pro has had this problem since a few months after I purchased it. While working or playing the laptop will randomly go into what seems like sleep mode. The screen turns off, I hear the hard drive stop and then a couple seconds later it starts back up on its own. Any Internet connection I had disconnects, but other than that it starts up as normal.
The problem comes and goes and doesn't seem to be consistent with anything that I'm aware of. Sometimes it happens once, then doesn't happen for days. Often it will happen several times in a row over the course of an hour.
I've called support and brought the laptop to the genius bar where they ran several tests, but were unable to figure anything out. Research online has shown similar issues with other users, but no solutions. The laptop is not stacked on anything magnetic, the issue occurs when running hot or cold and whether I'm on battery power or plugged in.
Any help would be greatly appreciated. If this can't be resolved is it something I can bring to apple and get a replacement under my year warranty?
Specs are below:
Refurbished 17" Macbook Pro
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
*Console Log from one pretty bad incident today:*
Aug 13 12:55:52 Ben-Shepards-MacBook-Pro coconutBattery[1857]: * NSTimer ignoring exception '* -[NSCFArray objectAtIndex:]: index (2) beyond bounds (1)' that raised during firing of timer with target 0x405e00 and selector 'batteryDataThreadTimer:'
Aug 13 12:58:10: --- last message repeated 8 times ---
Aug 13 12:58:32 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Aug 13 12:58:34 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 12:58:37 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 12:58:37.034 PM - Waketime:8/13/2010 12:58:35.400 PM = Deltatime:1.633561075
Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 96 - Clamshell Sleep
Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 96 - EC LID0
Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
Aug 13 12:58:40 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 12:58:58 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.908918 s
Aug 13 12:59:08 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
Aug 13 13:00:48 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Aug 13 13:00:50 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:00:53 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:00:53.031 PM - Waketime:8/13/2010 1:00:51.420 PM = Deltatime:1.611223936
Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 128 ms
Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 128 ms
Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 130 ms
Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 97 - Clamshell Sleep
Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 97 - EC LID0
Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
Aug 13 13:00:56 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:01:07 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.836731 s
Aug 13 13:01:24 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
Aug 13 13:04:59 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Aug 13 13:05:02 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:05:05 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:05:05.026 PM - Waketime:8/13/2010 1:05:03.410 PM = Deltatime:1.616448998
Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
Aug 13 13:05:08 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:05:10 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
Aug 13 13:05:10 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (51) for fe80::223:6cff:fe96:9643#123
Aug 13 13:05:17 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.413090 s
Aug 13 13:05:36 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
Aug 13 13:05:39 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Aug 13 13:05:39 Ben-Shepards-MacBook-Pro mDNSResponder[30]: DeregisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
Aug 13 13:05:42 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:05:44 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:05:44.024 PM - Waketime:8/13/2010 1:05:42.410 PM = Deltatime:1.614192009
Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
Aug 13 13:05:47 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:05:47 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (192.168.1.103)
Aug 13 13:05:48 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
Aug 13 13:05:48 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (54) for fe80::223:6cff:fe96:9643#123
Aug 13 13:05:51 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
Aug 13 13:05:59 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +1.150003 s
Aug 13 13:06:04 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Aug 13 13:06:04 Ben-Shepards-MacBook-Pro mDNSResponder[30]: DeregisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 225 ms
Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 225 ms
Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 225 ms
Aug 13 13:06:07 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:06:11 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:06:11.026 PM - Waketime:8/13/2010 1:06:09.410 PM = Deltatime:1.616049945
Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
Aug 13 13:06:14 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
Aug 13 13:06:14 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (192.168.1.103)
Aug 13 13:06:15 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
Aug 13 13:06:15 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (57) for fe80::223:6cff:fe96:9643#123
Aug 13 13:06:18 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
Aug 13 13:06:24 Ben-Shepards-MacBook-Pro ntpd[18]: time reset -0.427840 s
Aug 13 13:06:41 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
Message was edited by: Shep123I just found this link and have followed the instructions. Here's hoping...
http://discussions.apple.com/thread.jspa?messageID=11716177� -
Macbook pro goes into sleep mode after few minutes and won't wake up
Since yesterday my MB pro suddenly goes in sleep mode while working and won't wake up. After reset the MB Pro goes into Sleepmode befor I get the log in screen. After resettin SMC and PRAM I can log in but after a few minutes, againg deep sleep. I'ts not a software isue I think because when I use my MB Pro's harddrive by firewire as the startup disk on an other macbook it works fine. anyone knows about this problem?
It sounds obvious but are you sure your power adapter is ok and the battery is charged. The behaviour sounds a lot like low battery sleep.
Press the check button on your battery pack - do you get plenty of lights? -
Mid-2010 MacBook Pro stuck in clamshell mode?
I asked a similar question to this earlier, but now the problem has been more consistent. I have a mid-2010 MacBook Pro that I often use with an external display, plugged in via mini-DVI to HDMI adapter. The problem is, after I've unplugged my macbook to "go mobile" and am away from my display, if I ever have to restart my computer or boot into Windows 7, my computer will think it's still in clamshell mode. The screen will stay dark, and if the lid is closed, the white light will stay on steadily, not pulsing. However, if I plug into my external display when this is happening, the external display works fine and I have a display again. When I look up my displays while connected to an external display while this is happening, my internal display isn't even listed in the system report; it's like it doesn't exist! And this is especially a problem now as I am away on a 3 week school related trip.
I have not been able to consistently reproduce this problem. Sometimes it restarts normally, sometimes I restart it and get the gray + apple logo screen that then goes dark, and sometimes the internal display just never turns on. The problem doesn't seem to be related to an OS, as it happens when booting into Windows 7 OR mountain lion 10.8.5. I've tried resetting PRAM mutliple times as well as performing an SMC reset multiple times, and neither has helped. This even happened when I was booting into a mountain lion install USB, as I thought maybe a fresh install would help. I've seen many other forums discussing a similar issue, but none described quite like mine.
What gives?? How can I get my macbook to restart normally? I really don't want to have to make a repair, even though it's looking like a hardware problem. My computer is one month after Apple Care has expired, and I can't afford a pricey repair as I'm a very in debt student who only has a MacBook because his school gave it to him in the first place. I would be very appreciative for any suggestions and/or help! Thanks!Hello thedoctor8706
Reset your NVRAM and test to see if that resolves your issues. Typically that will resolve video, volume, startup disk selection, and kernel panic issues.
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Macbook pro crashes in sleep mode ALL the time - with LOG. HELP!
Hi there,
My macbook pro 13' intel 2.26 5 GB RAM, currently running Mac Os Lion 10.7.1 constantly crashes when going to sleep mode. This happens regardless of the lid being closed or not.
Here's the log from the last crash.. hope it helps anyone giving me a hint ! Thanks
Process: rapportd [196]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2011-09-15 15:20:19.620 +0100
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000820f0000
VM Regions Near 0x820f0000:
mapped file 0000000002000000-0000000002f89000 [ 15.5M] r--/r-x SM=ALI /usr/share/icu/icudt46l.dat
-->
__TEXT 000000008fe50000-000000008fe83000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[196]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x963e6066 __write_nocancel + 10
1 libsystem_c.dylib 0x909091f9 __swrite + 35
2 libsystem_c.dylib 0x9090910f _swrite + 125
3 libsystem_c.dylib 0x9090a9aa __sflush + 127
4 libsystem_c.dylib 0x9090a912 fflush + 89
5 rapportd 0x000215bc logfile_safe_write_int + 272
6 rapportd 0x00018cbb env_logcore_write_to_logfile + 57
7 rapportd 0x0001a0e5 write_permitted_to_logfile + 67
8 rapportd 0x0001975d pool_map + 87
9 rapportd 0x0001bb65 flush_env_buffers + 125
10 rapportd 0x0001d215 message_to_logfile + 103
11 rapportd 0x0001d32a env_log_message + 101
12 rapportd 0x0001fb35 counters_stat + 190
13 rapportd 0x00003246 main_helper() + 1614
14 rapportd 0x0000231a start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x963e690a kevent + 10
1 libdispatch.dylib 0x9a58cccc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a58b71b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 4 Crashed:
0 ??? 0x820f0000 0 + 2182021120
1 libsystem_c.dylib 0x9090ced9 _pthread_start + 335
2 libsystem_c.dylib 0x909106de thread_start + 34
Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x820f0000 ebx: 0x0002c5b3 ecx: 0xbffff8d0 edx: 0xbffff8cc
edi: 0xbffff8d8 esi: 0x0044d500 ebp: 0xb0288f98 esp: 0xb0288f3c
ss: 0x00000023 efl: 0x00010246 eip: 0x820f0000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x820f0000
Logical CPU: 0
Binary Images:
0x1000 - 0x64fff +rapportd (??? - ???) <42DCBC21-A454-8034-CF9D-F0538E4D15FB> /Library/Rapport/*/rapportd
0xaf000 - 0x147ff7 +RapportWR.dylib (??? - ???) <A50472EA-F9E8-3C45-E173-216263532AEC> /Library/Rapport/*/RapportWR.dylib
0x16e000 - 0x2fafeb +RapportUtil1.dylib (??? - ???) <1498F0C2-822D-A50A-5FF3-9742F51AA8E7> /Library/Rapport/*/RapportUtil1.dylib
0x3f8000 - 0x420fef +librooksbas.dylib (??? - ???) <47AE683D-276B-AE68-1638-15CE02868140> /Library/Rapport/*/librooksbas.dylib
0x70b000 - 0x715ff7 +com.unsanity.smartcrashreports (Smart Crash Reports version 1.5 - 1.5) <6C3A0534-B3B8-FB9E-D49E-E9B37DC03B57> /Library/InputManagers/*/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
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0x9840d000 - 0x98430fff com.apple.CoreVideo (1.7 - 70.0) <0CBE6F3B-34C7-3C6B-9BB1-826F9905ECC1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x98431000 - 0x98444ff9 com.apple.MultitouchSupport.framework (220.62 - 220.62) <5BD8730D-43A4-3040-9EA3-0BDA52A392A9> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x984f9000 - 0x9850dff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x98577000 - 0x9857dffb com.apple.print.framework.Print (7.0 - 247) <1140BB03-0720-308F-8D92-F71B347D63D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x985b3000 - 0x98617fff com.apple.framework.IOKit (2.0 - ???) <B5888D02-8C36-3404-A37E-7457D950D629> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98618000 - 0x9863aff1 com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x986aa000 - 0x986b3fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib
0x98ab5000 - 0x98af1fff libcups.2.dylib (2.9.0 - compatibility 2.0.0) <8CB51735-ABE4-37AD-9019-845BB768955F> /usr/lib/libcups.2.dylib
0x98af2000 - 0x98d63ffb com.apple.CoreImage (7.77 - 1.0.1) <DF1D9EB7-5879-3EA2-8CF5-80004DAC18BC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x98e3e000 - 0x98e9bffb com.apple.htmlrendering (76 - 1.1.4) <743C2943-40BC-36FB-A45C-3421A394F081> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x98e9c000 - 0x98ea1ff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib
0x98ea2000 - 0x98ebfff3 com.apple.openscripting (1.3.3 - ???) <31A51238-0CA1-38C7-9F0E-8A6676EE3241> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x98ec0000 - 0x98ecefff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x98ef9000 - 0x98effffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x9905a000 - 0x9906aff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
0x9906b000 - 0x99072fff libnotify.dylib (80.0.0 - compatibility 1.0.0) <B3B3875D-311D-31A7-A09F-D1BC56795E00> /usr/lib/system/libnotify.dylib
0x9907e000 - 0x9955aff6 libBLAS.dylib (??? - ???) <327C1517-2B63-3D8C-8D8E-CB4EBA2A9C36> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9955b000 - 0x995c5ff3 com.apple.CoreSymbolication (2.1 - 66) <B11C9057-1611-36A5-81F6-2C97A7047321> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9960a000 - 0x9990dff7 com.apple.Foundation (6.7 - 833.1) <94BFFEDD-0676-368D-B4C6-8784E1DA4306> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9990e000 - 0x99919ffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9991a000 - 0x99950ff7 com.apple.AE (527.6 - 527.6) <77999151-94E3-37CD-A49E-7A9F9084F886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x99951000 - 0x99c90ff3 com.apple.HIToolbox (1.7 - ???) <A9583F07-218D-35CD-B29C-C65E6D008836> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9a3be000 - 0x9a510ffb com.apple.audio.toolbox.AudioToolbox (1.7 - 1.7) <5767C518-343D-36DB-8D59-C72986161AEC> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9a58a000 - 0x9a598fff libdispatch.dylib (187.5.0 - compatibility 1.0.0) <1883C8E2-D180-3EA0-8BEF-325F2FEDACD1> /usr/lib/system/libdispatch.dylib
0x9a599000 - 0x9a59cffd libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9a59d000 - 0x9a59dff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9a95c000 - 0x9a96dfff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
0x9a96e000 - 0x9a9f8ffb com.apple.SearchKit (1.4.0 - 1.4.0) <C8567435-9CD1-35EE-AE05-304D28858C42> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9b45c000 - 0x9b47bfff com.apple.RemoteViewServices (1.0 - 1) <D9810485-6A62-3758-96F5-48950AF250F1> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9b47c000 - 0x9b4c5ff7 libGLU.dylib (??? - ???) <3524C956-C8B2-3E8B-805D-9E25E5481A58> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9b7c5000 - 0x9bc6bfeb com.apple.RawCamera.bundle (3.8.0 - 577) <E49AF1AA-A663-9CC9-D015-28968F253339> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9bc6c000 - 0x9bcdafff com.apple.Heimdal (2.1 - 2.0) <5BA5BFA4-0B05-3B00-AF06-C3D0D60F36BC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9bcdb000 - 0x9bd62fff com.apple.print.framework.PrintCore (7.0 - 366) <D037D344-7463-3620-AE8F-8D0D3EA5CE8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9bd63000 - 0x9bd80fff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib
0x9bdd0000 - 0x9be2cff3 com.apple.Symbolication (1.2 - 83.1) <E651A2F1-CC13-3DDD-9B0A-09180014966B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x9be71000 - 0x9bf9aff9 com.apple.CFNetwork (520.0.13 - 520.0.13) <B21DE9ED-1D99-39C0-9E24-77D2A48FBFEF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9bf9b000 - 0x9bffdff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x9c38a000 - 0x9c39ffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9c3a0000 - 0x9c42cff7 com.apple.CoreText (4.0.0 - ???) <2ADB0C1E-FE27-371C-8EC3-69D5CFEA2BE7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9c47d000 - 0x9c47eff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib
0x9c4ef000 - 0x9c4f7fff com.apple.DiskArbitration (2.4 - 2.4) <E574D5E7-7297-33B5-8B91-1E6346D5F917> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9c4f8000 - 0x9c558ffb com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <6026C895-3DC6-3785-A7BB-2F2B9E292D95> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9c55c000 - 0x9c5a3fff com.apple.SystemConfiguration (1.11 - 1.11) <A7769080-2A4F-36AF-9484-08A936690307> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9c5b6000 - 0x9c5c1ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9c5ca000 - 0x9c61afff libFontRegistry.dylib (??? - ???) <BC35B8F5-7CCA-3A04-A278-FA3306B2C4F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9c61b000 - 0x9c659fff com.apple.NavigationServices (3.6 - 192) <CB7AE807-9292-3EBA-A5F5-D7DCEE28A5B7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9c68e000 - 0x9c6aaff5 com.apple.GenerationalStorage (1.0 - 124) <0BC29510-6C26-3445-88B7-21502CAFF372> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9c728000 - 0x9c74dff9 libJPEG.dylib (??? - ???) <5872B388-D6CC-3DD4-A2F3-8BB464E83D14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 308
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=133.7M resident=82.6M(62%) swapped_out_or_unallocated=51.1M(38%)
Writable regions: Total=31.6M written=780K(2%) resident=1220K(4%) swapped_out=0K(0%) unallocated=30.4M(96%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1896K
MALLOC 21.3M
MALLOC guard page 48K
Stack 66.0M
VM_ALLOCATE 76K
__CI_BITMAP 80K
__DATA 8272K
__DATA/__OBJC 68K
__IMAGE 1256K
__IMPORT 4K
__LINKEDIT 42.8M
__OBJC 1392K
__OBJC/__DATA 32K
__PAGEZERO 4K
__TEXT 90.9M
__UNICODE 544K
mapped file 126.9M
shared memory 312K
shared pmap 10.0M
=========== =======
TOTAL 371.8MHi Riquier
Sorry to hear about your problem,
I would say the best place to start is using apple diagnostics, if the problem is hardware related we find it quickly.
http://support.apple.com/kb/ht1509
Please post your results.
Good luck.
Dr. C. -
MacBook Pro- Stuck in safe mode!?
Hi, I am a first-time MacBook user and need a little help...
I am running lion software and recently performed a software update (pop-up screen general update). Since doing this, my Mac is now:
- Only allowing me to type in Shift Mode i.e. I cannot type '1' but it types '!', '3' becomes '£', etc etc
- Stuck in safe mode
- Will not recognise any USB's (however i suspect this is because it's stuck in safe mode!)
Any help would be much appreciated??? I cannot use it any more, and it makes me just want to get rid of it! :-(
Thanks in advance....... :-)Try resetting the SMC - http://support.apple.com/kb/HT3964 - see the drop-down menu on "Resetting the SMC on portables with a battery you should not remove on your own."
Good luck,
Clinton -
My macbook pro was "asleep". I opened it later, and the screen wouldn't change from black.. The bottom of the laptop is very hot and making a hissing/whirring sound. I tried hitting the power button to turn it off, but the conditions just stayed the same. It doesn't respond to the power button, and the screen just stays black. How do i fix this?!
I will go to the Apple store. I just thought I would throw it out there to see if anyone had a solution. They repaired this macbook before twice. The last time they replaced several things to fix the screen. I just threw out the question to see if someone could save me the trip to the store.
I was curious if the new programs (like lego games) can cause the computer to run to a point to blank the screen.
And curious if there are other things I can try to get the screen up and running. -
Macbook Pro goes into sleep mode randomly
I have a Macbook Pro, early 2011 version running Mountain Lion. Sometimes, it doesnt matter what I am doing but it will be running fine and then out of no where the screen will go black. I assume it goes to sleep because the sleep light goes on. It take a couple minitues for it to "wake up," more than from a usual sleep. Is there something wrong with my computer? Is there a quick fix for it? Any help would be appreciated. Thanks
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset:
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer. -
I have a LaCie thunderbolt external storage device attached. All the reboots are of concern for this device. I've tried cntrl-option-eject to no avail. Only the power switch works.
Hello Tuscaloosacat,
Thank you for using Apple Support Communities.
For more information, take a look at:
Mac OS X: Why your Mac might not sleep or stay in sleep mode
http://support.apple.com/kb/HT1776
Have a nice day,
Mario
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