MacBook Pro stuck on grey loading screen, MacBook Pro stuck on grey loading screen
My MacBook Pro is stuck on this loading grey screen I have tried everything but nothing works I pressed option command + P + R the shift key everything PLEASE HELP! I'm going crazy and apple support won't help me over the phone
Grey Screen and spinning wheel at startup
http://support.apple.com/kb/PH11044
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US
Additional Steps
http://support.apple.com/kb/PH10929
Similar Messages
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my macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on. i don't know how to get it to progress past this loading page.
Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
If you are not using Lion, Mountain Lion, or Mavericks then use the following procedure:
Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
Hi, I tried to start my MacBook Pro are 2 weeks and all I get is a grey screen with a grey no entry sign and a spinning timer. I have tried a reboot with shift cmd and v and it seems to be looping and referring to an external device. Only the power is attached. Can anyone provide advice on how to get past the grey screen? Many thanks.
Does the system automatically back up data?
No.
As you can getto the Recovery partition, you can at least verify your disk using Disk Utility. If it reports that repairs are needed, you can try to repair but I've found that nearly 100% of the time repairing the disk inevitably FAILS. You should be prepared to, 1) buy a new drive for your machine and, 2) buy a good (see here) enclosure for your damaged drive to try to recover data.
After you get everything fixed, use at least two backup methods to keep your data secure. See Most commonly used backup methods.
Clinton -
After installing Mavericks my MacBook Pro and my MacMini can't shut down, only a grey screen and finish. Must be killed by the power button. Why?
Nach der Installation von Mavericks kann ich weder das MacBook Pro (2 x 2.4 GHz) noch den MacMini (2 x 2.66 GHz) herunterfahren. Es bleibt ein dauerhafter grauer Bildschirm. Nach 20 min habe ich einen erzwungenen Neustart durchgeführt.
Ausserdem startet die Macs wesentlich langsamer als mit OS X 10.6.8.same here... sometimes it works, most of the time it doesn't!!
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17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton -
I was reading slides on powerpoint and my macbook froze so I restarted it and it stuck in the start screen with the apple and the loading wheel and it would not go any further. How can I restart my computer?
Press and hold down the power button until it shut down. Then power it back up.
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TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W. -
Can anyone help me connect my Macbook Air to a SAMSUNG TV. When I follow the basic instructions (Thunderbolt to HDMI connection) the screen on my computer goes grey and an error message appears inviting me to press any button to restart the Macbook. When I do this nothing happens. Only when I disconnect the computer from the TV does the Macbook allow me to login. The TV does not receive any signal from the Macbook even though I know the HDI port works fine. Any ideas what I'm doing wrong? Do I need to enable something on the Macbook?
An update...
I downloaded Apple's (rather large!) list of software updates today, and I was finally able to recognize my iPod again. I did a restore using the iPod updater from 06-2006, and all seemed to work OK. (I'm afraid to try the new one again!)
Then I tried to re-load my music library from iTunes, and got stuck. It froze up after a while and wouldn't go any further.
When I disconnected my iPod from my computer, I find 2 podcasts and nothing else, though iTunes told me it had transferred 600+ songs. Those 2 podcasts do play fine, and the basic iPod software all seems to be intact.
So -- anyone get through this connection problem and have any ideas to share??
iMac Mac OS X (10.4.7) -
My macbook pro 2012 mac os x lion 10.7 stuck at apple logo with spinn wheel
my macbook pro 2012 mac os x lion 10.7 stuck at apple logo with spinn whell and i held it for hours nothing happend so i tried to boot from recovery hd so i started mac and pressed option key ...so a screen appears telling recovery hd with bar for wifi connection selection then i put my wifi details and choose roc. hd it again booted with same apple logo with spin wheel...what to do now ....i haven't tried reseeting pvram..etc nvram..
Hi there lakra,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W. -
I am using MacBook Pro 17" i7. I just installed Windows 8 on it. I installed latest version of Bootcamp. Somehow the brightness of screen is not fully bright. F1 and F2 does work but does not give me shiny bright. I tried Windows Setting->Brightness but the level is on top and still have grey brightness.
Do you think Apple Store can help me If I take my MacBook to them?I am using MacBook Pro 17" i7. I just installed Windows 8 on it. I installed latest version of Bootcamp. Somehow the brightness of screen is not fully bright. F1 and F2 does work but does not give me shiny bright. I tried Windows Setting->Brightness but the level is on top and still have grey brightness.
Do you think Apple Store can help me If I take my MacBook to them? -
Hi. I have a MacBook Pro with OS10.6.8 and cannot get internet pages to load on my WiFi network at home. My iMac, iPhone and iPad all work on this network. It is connected to the net as dropbox registers a connection and so does skype. I can connect to the WiFi in work and on other networks when travelling. However, some other networks are now starting to fail. Can anyone suggets how I can fix it, as the MBP appears to be fine, its updated with all the latest versions of software and the WiFi network is also fine....just not with my MBP??
Hi. I have a MacBook Pro with OS10.6.8 and cannot get internet pages to load on my WiFi network at home. My iMac, iPhone and iPad all work on this network. It is connected to the net as dropbox registers a connection and so does skype. I can connect to the WiFi in work and on other networks when travelling. However, some other networks are now starting to fail. Can anyone suggets how I can fix it, as the MBP appears to be fine, its updated with all the latest versions of software and the WiFi network is also fine....just not with my MBP??
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I have just transferred my iTunes library from a hard drive previously connected to a windows laptop to a MacBook Pro and now all my options for editing info are greyed out. I have seen the answers if still using windows but could find a similar situation to this one.
Eels290776 wrote:
if my external hard drive is not connected to either of my machines, and I download something onto my iMac and then something different onto my Macbook, where are my machines going to be storing the new downloaded media
when the drive is not connected, +iTunes media folder location+ will default back to <MacintoshHD>/users/<yourname>/music/iTunes/iTunes music (or media)
and when I next connect the external hard drive how will I easily get the newly downloaded media onto the external HD
you'd have to point +iTunes media folder location+ back to the external via preferences > advanced > iTunes media folder location, then file > library, organize library > consolidate files
and essentially, to have it easily readable on both machines?
in that case it might be best to copy the entire iTunes folder to the external. then, on each machine, launch iTunes while pressing option on your keyboard. when prompted, click on +choose library+ and navigate to the iTunes folder on the external.
note only one iTunes can access the iTunes library @ a time !
also, make sure the external is mounted on either machine before launching iTunes.
JGG -
MAcBook-Pro, 13", 2013 with OS X 10.10 (Yosemite).. At first a translucent white rectangle appeared on the screen. One day latter tthe entire screen turns white and nothing else can be seen.
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Start up in Safe Mode. http://support.apple.com/en-us/HT1564
Best. -
MacBook Pro (15-inch, Late 2011) It turns on for less than 60 sec thens shutsoff by itself, it won't load to recovery hd partition, won't load to mac OS and already replaced with new MLB, but the problem still persist.. able to run ASD EFI but ASD OS wont work.please help thanks in advance
Holy crap, I got it to work.
Essentially, I just waited until DiskWarrior reached Step 9 and told it to skip the step before it had a chance to freeze. It skipped successfully, moved on, rebuilt and replaced the faulty directory files.
So far the computer is booting like normal, I can log in, and I'm currently copying all of the data to an external as I type this.
I still have no idea why the computer wouldn't mount or boot to any drive, but I guess I'll deal with that later. -
my macbook pro running lion will not boot . it stays on the grey page with the cog spinning. I have tried all methods of booting to no avail. I have removed the bottom and taken out the battery and the ram . will this affect my applecare warranty. I had to try myself as I'm overseas for two months and nowhere near any sort of help .
there was a recent software update that seemed to screw HDV up. Do some searching here over the last month or 2 and you'll find a bunch of posts and some possible solutions.
Worst case scenario, do as Shane suggests. But might I suggest you take a look at the user tips section of the forum. there are some great tips on how to prevent these sorts of problems by cloning your startup drive, etc. -
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