MacBook Pro suddenly started freezing up. Help :)
Problem description:
Two days ago, out of nowhere my MacBook Pro started running super slow and lagging after about every other mouse click, or after typing and hitting backspace.
I haven’t installed anything recently.
I noticed it seemed to be running warmer than normal, I assume because processor was working overtime.
No unusual noise. I could hear the fan running if I listened closely to the ‘hinge’ area where the vents are.
No error messages.
I have reset the PRAM and the SMC
I have also used Disk Utility to verify and correct permissions. No change. still lagging.
EtreCheck version: 2.1.8 (121)
Report generated March 17, 2015 at 8:32:41 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 266
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:56:3
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (235.23 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 disk2 : (6.84 GB)
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[failed] org.tcpdump.chmod_bpf.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.victorpimentel.TVShowsHelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions: ℹ️
Open in Internet Explorer
Searchme [Adware! - Remove]
Slick Savings [Adware! - Remove]
Amazon Shopping Assistant [Adware! - Remove]
Ebay Shopping Assistant [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
TVShows [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 263.65 GB
Destinations:
2 TB Big Mama [Local]
Total size: 2.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% loginwindow
1% mdworker
0% AdobeCrashDaemon
0% cloudpaird
Top Processes by Memory: ℹ️
263 MB com.apple.WebKit.WebContent
133 MB Finder
103 MB Safari
94 MB Creative Cloud
73 MB WindowServer
Virtual Memory Information: ℹ️
217 MB Free RAM
1.79 GB Active RAM
1.57 GB Inactive RAM
713 MB Wired RAM
1.40 GB Page-ins
20 KB Page-outs
Diagnostics Information: ℹ️
Mar 17, 2015, 07:25:49 PM Self test - passed
Mar 17, 2015, 12:19:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-03-17- 121959_[redacted].crash
Mar 16, 2015, 04:53:45 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-03-16-165345_[redacted].c rash
Mar 16, 2015, 02:41:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-16- 144122_[redacted].crash
Mar 16, 2015, 02:40:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-16- 144006_[redacted].crash
Mar 15, 2015, 09:22:45 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC_2015-03-15-212245_[redacted].hang
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Similar Messages
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My MacBook Pro suddenly started freezing. Getting error code -5010D. Any ideas?
Yesterday I noticed my MacBook Pro started freezing up for a few seconds when doing easy tasks, like typing a FB message or browsing. It doesn't seem to be related to anything I'm actually doing, which makes me think it's a hardware problem. I can restart my computer and nothing changes, I can restart in safe mode and same thing, I have run disk utility and it came up with no errors. As the day went on the problem got worse, I started backing up my files to a thumb drive and it was takin forever! I was moving about 45GBs and it was going to take 6 - 8 hours. I was just going to leave it transferring over night but when I set my computer down it apparently got unplugged. No big deal, except now the same 45GBs says it is going to take 14 days. My computer is on it's way out fast! I transferred just the important stuff and ran the hardware test on restart (cmd + r). It shoots back the error code 5010D. I don't know what this is for and can't seem to find anything helpful online. I am currently reinstalling Mavericks after a hard drive wipe, but it's been running for over three hours and it's not even close to being done. I don't think it is a software problem because even after a full format, it's still running slow. I just want to know what piece of hardware I need to replace. Any help would be greatly appreciated.
A little Googling seems to indicate a hard drive problem, which sounds right given the symptoms you're seeing. Make sure you've gotten a good backup of everything. The good news is hard drives are cheap and easy to install. You can look up the procedure for your machine at ifixit.com.
-
MacBook Pro suddenly started running really slowly.
I have a:
MacBook Pro 13", mid 2012
2.5 GHz Intel Core i5
4GB 1600 MHz DDR3
Macintosh HD
OS X Version 10.9.4
2 days ago I had about 10 tabs on Chrome, a few word documents and about 5 large PDFs open when suddenly my computer got really slow (I've had similar amounts open before and it's never been an issue). I shut everything down and restarted but it has been slow ever since.
I'm not great with computers but from reading online forums I booted into safe mode and ran Disk Repair and Repaired Permissions but doesn't seem to have done much. I also downloaded and installed OS X Mavericks (which took a full day) but has made little difference. It seems slightly faster than went it first started but not sure if it is.
As I say, I'm not great with computers so any help would be good.Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe modeand log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
My MacBook Pro suddenly started running slow
Hi,
My MacBook Pro started running extremely slow a couple of days ago. I tried to search for help and found this forum where people had the same problem. I see that people are advised to check with etrecheck software and post it here to have further instructions. So I did mine and below are my results. I have opened the back of my laptop, cleaned up everything including the dirty fan and reseated the hard drive (which I had problem with loose cable in the past). It seems to fix the slow problem at the moment but the problem keeps appearing once in a while. So I hope someone could help me out. Thanks a lot in advance.
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:10:41
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 232.57 GB (67.16 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Kernel Extensions:
[not loaded] com.Immersion.driver.ImmersionForceFeedback (1.0.7) Support
[not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
[not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
[not loaded] com.acard.driver.ACard67162 (2.0.3) Support
[not loaded] com.acard.driver.ACard671xSCSI (2.0.1) Support
[not loaded] com.acard.driver.ACard6885M (2.0.6) Support
[not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
[kext loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
Startup Items:
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist Support
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.spotify.webhelper.plist Support
[failed] com.zeobit.MacKeeper.Helper Support
User Login Items:
MacShield
iTunesHelper
QuickTime Player 7
Mail
Dropbox
ExpanderDaemon
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
DivXBrowserPlugin: Version: 2.0 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Google Earth Web Plug-in: Version: 7.1 Support
googletalkbrowserplugin: Version: 5.3.1.18536 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.5 Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
DivX Support
Flash Player Support
Flip4Mac WMV Support
TeXDistPrefPane Support
Top Processes by CPU:
65% mdworker
1% hidd
1% WindowServer
1% Safari
0% fontd
Top Processes by Memory:
184 MB Safari
111 MB WebProcess
82 MB Dropbox
66 MB Mail
41 MB PubSubAgent
Virtual Memory Information:
2.40 GB Free RAM
776 MB Active RAM
219 MB Inactive RAM
391 MB Wired RAM
177 MB Page-ins
0 B Page-outsHi dippypants and dominic23,
Thanks for your help. I followed dippypants' advice and checked the Activity Monitor. Most of the processess that occupy my CPU and memory are Safari and Safari Web Content. Sometimes when these go down to low, I still have the same problem with computer running super slow.
I then followed dominic23's advice to look for MacKeeper not only in Applications but my whole laptop but I could not find it any where. Yet it still shows when I do the etrecheck. Do you guys think I might have some malware problem?
Thanks! Any help is much appreciated.
Below is the latest check using etrecheck software.
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:12:7
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 232.57 GB (67.07 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Kernel Extensions:
[not loaded] com.Immersion.driver.ImmersionForceFeedback (1.0.7) Support
[not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
[not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
[not loaded] com.acard.driver.ACard67162 (2.0.3) Support
[not loaded] com.acard.driver.ACard671xSCSI (2.0.1) Support
[not loaded] com.acard.driver.ACard6885M (2.0.6) Support
[not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
[kext loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
Startup Items:
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist Support
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.spotify.webhelper.plist Support
[failed] com.zeobit.MacKeeper.Helper Support
User Login Items:
MacShield
iTunesHelper
QuickTime Player 7
Mail
Dropbox
ExpanderDaemon
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
DivXBrowserPlugin: Version: 2.0 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Google Earth Web Plug-in: Version: 7.1 Support
googletalkbrowserplugin: Version: 5.3.1.18536 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.5 Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
DivX Support
Flash Player Support
Flip4Mac WMV Support
TeXDistPrefPane Support
Top Processes by CPU:
44% Finder
22% Mail
2% WindowServer
2% hidd
0% Activity Monitor
Top Processes by Memory:
246 MB Safari
147 MB Microsoft Word
115 MB WebProcess
98 MB Mail
82 MB Dropbox
Virtual Memory Information:
2.26 GB Free RAM
999 MB Active RAM
124 MB Inactive RAM
403 MB Wired RAM
238 MB Page-ins
0 B Page-outs -
Macbook Pro suddenly started running very slow
Hello All,
My Macbook Pro is running very slow for the past 2 days. Did disk repair, Erasing free space, deleted a lot of unwanted files and also restarting my machine multiple times. Kindly suggest a solution for my problem. Please find my ETRE check details below,
EtreCheck version: 1.9.15 (52)
Report generated September 1, 2014 at 11:21:27 PM GMT+10
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:8:46
Disk Information: ?
TOSHIBA MK3265GSXF disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (69.49 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
Startup Items: ?
EyeConnect: Path: /Library/StartupItems/EyeConnect
Problem System Launch Agents: ?
[loaded] com.paragon.NTFS.auth.plist Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.parallels.desktop.launchdaemon.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[failed] com.tvmobili.tvmobilisvcd.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.canon.MFManager.plist Support
[loaded] com.citrix.AuthManager_Mac.plist Support
[running] com.citrix.ReceiverHelper.plist Support
[running] com.citrix.ServiceRecords.plist Support
[loaded] com.google.keystone.agent.plist Support
[failed] com.parallels.desktop.launch.plist Support
[loaded] com.parallels.DesktopControlAgent.plist Support
[running] com.parallels.vm.prl_pcproxy.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[failed] com.tvmobili.artwork.plist Support
User Launch Agents: ?
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
User Login Items: ?
iTunesHelper
Dropbox
SwitchResX Daemon
Android File Transfer Agent
Google Chrome
Actions Server
Content Manager Assistant
Internet Plug-ins: ?
LogitechHarmony: Version: 1.0.0.1 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.0.11 Support
net.juniper.DSSafariExtensions: Version: (null) Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
DirectorShockwave: Version: 11.6.6r636 Support
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
Picasa: Version: 1.0 Support
3rd Party Preference Panes: ?
Application Enhancer Support
EyeConnect
Flash Player Support
Paragon NTFS for Mac ® OS X Support
Time Machine: ?
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 232.58 GB
Destinations:
TOSHIBA EXT [Local] (Last used)
Total size: 2 TB
Total number of backups: 12
Oldest backup: 2014-02-26 14:51:47 +0000
Last backup: 2014-07-22 12:36:09 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
10% CCleaner
7% Safari
4% WindowServer
2% Finder
2% prl_disp_service
Top Processes by Memory: ?
123 MB com.apple.IconServicesAgent
98 MB Safari
82 MB EyeConnect
82 MB CCleaner
74 MB Finder
Virtual Memory Information: ?
4.95 GB Free RAM
1.48 GB Active RAM
346 MB Inactive RAM
1.23 GB Wired RAM
317 MB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My Macbook Pro suddenly started running really slowly
I've already restarted multiple times. I've reset PRAM. I've reset SMD. I've restarted in safe mode. I've attached the etre report below.
EtreCheck version: 2.0.6 (91)
Report generated October 19, 2014 9:01:55 PM EDT
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.8.5 (12F45) - Uptime: 0:20:59
Disk Information: ℹ️
APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 749.30 GB (296.71 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6) Support
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.7) Support
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6) Support
Startup Items: ℹ️
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
PKard: Path: /Library/StartupItems/PKard
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.thursby.pkard.tokendagent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
User Launch Agents: ℹ️
[invalid?] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.0.0 Support
GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User Internet Plug-ins: ℹ️
ConduitNPAPIPlugin: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
Conduit Search for Safari (Disabled)
Searchme
searchExt-1
SlickSavings
Amazon Shopping Assistant
Ebay Shopping Assistant
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 749.30 GB Disk used: 452.59 GB
Destinations:
EXT HD_Melinda [Local]
Total size: 999.86 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 452.59 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% PluginProcess
1% Safari
1% WebProcess
0% NETGEARGenieDaemon
Top Processes by Memory: ℹ️
206 MB Safari
146 MB WebProcess
77 MB mds
60 MB PluginProcess
60 MB Finder
Virtual Memory Information: ℹ️
5.66 GB Free RAM
1.36 GB Active RAM
277 MB Inactive RAM
1.29 GB Wired RAM
277 MB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Macbook Pro suddenly started running slow
I need some help ASAP! I use my Macbook Pro for recording and other business and can not have it running this slow. I hope this EtreCheck helps solve my problems and can speed up my MacBook pro again, thanks in advance for your time! Have a great day to all!
EtreCheck version: 1.9.15 (52)
Report generated September 23, 2014 at 11:23:38 PM EDT
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1280 x 800
System Software: ?
OS X 10.9.5 (13F34) - Uptime: 0 days 0:16:40
Disk Information: ?
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (496.72 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ?
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[loaded] com.digidesign.iokit.DigiDal (9.0f4) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support
[loaded] tc.tctechnologies.driver.PaeFireStudio (4.0.0 14255 - SDK 10.0) Support
Startup Items: ?
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
PACESupport: Path: /Library/StartupItems/PACESupport
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid] com.oracle.java.Helper-Tool.plist
[running] com.paceap.eden.licensed.plist Support
[loaded] PACESupport.plist Support
[loaded] tc.tctechnologies.PaeFireStudio.plist Support
Launch Agents: ?
[running] com.canon.MFManager.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid] com.oracle.java.Java-Updater.plist
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ?
iTunesHelper
Dropbox
AdobeResourceSynchronizer
EvernoteHelper
Android File Transfer Agent
Internet Plug-ins: ?
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Safari Extensions: ?
AdBlock
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support
TeXDistPrefPane Support
Tuxera NTFS Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
3% WindowServer
2% mds
0% Google Chrome
0% imagent
Top Processes by Memory: ?
82 MB Google Chrome
74 MB Dropbox
66 MB Finder
49 MB mds_stores
49 MB ocspd
Virtual Memory Information: ?
5.81 GB Free RAM
1.30 GB Active RAM
201 MB Inactive RAM
718 MB Wired RAM
335 MB Page-ins
0 B Page-outsHere are about 60 lines from the log when I was web browsing, typing this message, and switching between Safari and Google Chrome.
10/1/14 12:48:27.259 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:48:50.348 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:51:00.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=2531[ksadmin] final status 0x0, allowing (remove VALID) page
10/1/14 12:51:13.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=2538[ksadmin] final status 0x0, allowing (remove VALID) page
10/1/14 12:51:30.464 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:51:35.752 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:53:29.817 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:53:32.852 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:55:18.317 AM com.apple.WebKit.Networking[276]: CFNetwork SSLHandshake failed (-9806)
10/1/14 12:55:18.319 AM com.apple.WebKit.Networking[276]: CFNetwork SSLHandshake failed (-9806)
10/1/14 12:57:49.484 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:57:52.480 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:58:14.545 AM Safari[255]: Couldn't contact spell checker for Multilingual
10/1/14 12:58:14.545 AM Safari[255]: Suppressing further spell checker launch failure warnings
10/1/14 12:58:26.671 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:58:26.672 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:58:26.672 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:58:26.672 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:58:26.673 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:06.894 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:06.895 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:06.896 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:06.897 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:10.595 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 12:59:15.313 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 12:59:15.968 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 1:00:05.318 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:05.318 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:05.319 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:05.319 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:05.320 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:40.103 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:40.104 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:40.104 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:40.105 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:00:40.105 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:29.847 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:29.848 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:29.848 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:29.849 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:29.849 AM AppleSpell[292]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
10/1/14 1:01:31.401 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 1:01:34.972 AM mds[37]: (Normal) ImportServer: Ignoring blacklisted Spotlight importer plugin:/Developer/Applications/Xcode.app/Contents/Library/Spotlight/SourceCode. mdimporter uuid:548A3091-3C5D-498A-A329-B532A6C896BB version:1586
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Kontakt 4.component
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-data /Library/Audio/Plug-Ins/Components/Melodyne.component
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Melodyne.component/Contents
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Melodyne.component
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-data /Library/Audio/Plug-Ins/Components/Reaktor5.component
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Reaktor5.component/Contents
10/1/14 1:02:54.000 AM kernel[0]: Sandbox: coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Reaktor5.component
10/1/14 1:02:54.713 AM launchctl[2571]: launchctl: Couldn't stat("/Library/LaunchAgents/com.oracle.java.Java-Updater.plist"): No such file or directory
10/1/14 1:02:55.403 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-data /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
10/1/14 1:02:55.408 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component/Contents
10/1/14 1:02:55.412 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
10/1/14 1:02:55.417 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-data /Library/Audio/Plug-Ins/Components/Guitar Rig 4.component
10/1/14 1:02:55.422 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Guitar Rig 4.component/Contents
10/1/14 1:02:55.427 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Guitar Rig 4.component
10/1/14 1:02:55.431 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-data /Library/Audio/Plug-Ins/Components/Kontakt 4.component
10/1/14 1:02:55.436 AM sandboxd[190]: ([183]) coreaudiod(183) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Kontakt 4.component/Contents -
My Macbook Pro has started freezing or 'hanging' for minutes at a time.
Cannot figure out what has caused this. Been doing it for three weeks now. Have re-installed OSX, wiped and restored from Time Machine but no difference. I would very much appreciate any help with this...... Console log looks like this:
21/12/2013 12:49:39.000 pm kernel[0]: full wake (reason 1) 306 ms
21/12/2013 12:49:39.000 pm kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
21/12/2013 12:49:39.000 pm kernel[0]: Previous Sleep Cause: 5
21/12/2013 12:49:39.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:49:39.000 pm kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0
21/12/2013 12:49:39.000 pm kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
21/12/2013 12:49:39.534 pm WindowServer[165]: CGXDisplayDidWakeNotification [2300400851183]: posting kCGSDisplayDidWake
21/12/2013 12:49:39.535 pm WindowServer[165]: handle_will_sleep_auth_and_shield_windows: NULL shield_window (lock state: 1)
21/12/2013 12:49:39.666 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive
21/12/2013 12:49:39.728 pm configd[17]: network changed: v4(en1-:192.168.0.6) DNS- Proxy-
21/12/2013 12:49:39.731 pm netbarrierd[80]: Switched to No Network. No active profile set
21/12/2013 12:49:39.743 pm mDNSResponder[42]: mDNSPlatformSourceAddrForDest: connect 121.210.128.136 failed errno 51 (Network is unreachable)
21/12/2013 12:49:39.000 pm kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active
21/12/2013 12:49:40.613 pm CalendarAgent[230]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7ff26e008b30 {NSUnderlyingError=0x7ff26e01a170 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=https://chris.molloy%[email protected]/48736889/principal///chris.molloy%[email protected]/48736889/principal/, NSErrorFailingURLKey=https://chris.molloy%[email protected]/48736889/principal///chris.molloy%[email protected]/48736889/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The Internet connection appears to be offline.}]
21/12/2013 12:49:40.694 pm CalendarAgent[230]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7ff269ed6140; Sequence: 0>] to failed operations.]
21/12/2013 12:49:43.578 pm mDNSResponder[42]: mDNSPlatformSourceAddrForDest: connect 121.210.128.136 failed errno 51 (Network is unreachable)
21/12/2013 12:50:17.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:51:00.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:51:01.488 pm IntegoMenu[262]: (
0 CoreFoundation 0x00007fff86cb641c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8fa24e75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff86cb5fc9 -[NSException raise] + 9
3 personalbackup 0x00000001030298e6 personalbackup + 10470
4 Foundation 0x00007fff8c3f9094 __NSFireTimer + 96
5 CoreFoundation 0x00007fff86c1d724 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
6 CoreFoundation 0x00007fff86c1d25f __CFRunLoopDoTimer + 1151
7 CoreFoundation 0x00007fff86c8e76a __CFRunLoopDoTimers + 298
8 CoreFoundation 0x00007fff86bd8aa5 __CFRunLoopRun + 1525
9 CoreFoundation 0x00007fff86bd8275 CFRunLoopRunSpecific + 309
10 HIToolbox 0x00007fff8930ff0d RunCurrentEventLoopInMode + 226
11 HIToolbox 0x00007fff8930fcb7 ReceiveNextEventCommon + 479
12 HIToolbox 0x00007fff8930fabc _BlockUntilNextEventMatchingListInModeWithFilter + 65
13 AppKit 0x00007fff8799d28e _DPSNextEvent + 1434
14 AppKit 0x00007fff8799c8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
15 AppKit 0x00007fff879909cc -[NSApplication run] + 553
16 AppKit 0x00007fff8797b803 NSApplicationMain + 940
17 IntegoMenu 0x0000000100001aa8 start + 52
21/12/2013 12:51:02.144 pm com.apple.time[217]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
21/12/2013 12:51:02.341 pm xpcproxy[557]: assertion failed: 13B42: xpcproxy + 3438 [EE7817B0-1FA1-3603-B88A-BD5E595DA86F]: 0x2
21/12/2013 12:51:02.737 pm com.apple.iCloudHelper[557]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=
"Accept-Language" = "en-au";
"X-Mme-Client-Info" = "<MacBookPro5,1> <Mac OS X;10.9.1;13B42> <com.apple.AOSKit/176>";
"X-Mme-Country" = AU;
"X-Mme-Nac-Version" = 11A457;
"X-Mme-Timezone" = AEDT;
error=Error Domain=kCFErrorDomainCFNetwork Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7f8b9b562c70 {NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init, NSLocalizedDescription=The Internet connection appears to be offline., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1, responseHeaders=
(null)
21/12/2013 12:51:02.959 pm com.apple.iCloudHelper[557]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=
"Accept-Language" = "en-au";
"X-Mme-Client-Info" = "<MacBookPro5,1> <Mac OS X;10.9.1;13B42> <com.apple.AOSKit/176>";
"X-Mme-Country" = AU;
"X-Mme-Nac-Version" = 11A457;
"X-Mme-Timezone" = AEDT;
error=Error Domain=kCFErrorDomainCFNetwork Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7f8b9b446c10 {NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init, NSLocalizedDescription=The Internet connection appears to be offline., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1, responseHeaders=
(null)
21/12/2013 12:51:02.961 pm com.apple.iCloudHelper[557]: AOSKit ERROR: Setup request failed, appleID=48736889, url=(null), requestHeaders=
(null),
error=Error Domain=AOSErrorDomain Code=1000 "The operation couldn’t be completed. (AOSErrorDomain error 1000.)" UserInfo=0x7f8b9b438ed0 {HttpStatusCode=0, DialogInfo={
DialogType = Unknown;
}}, httpStatusCode=0, responseHeaders=
(null),
responseBody=
(null)
21/12/2013 12:51:03.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:51:03.000 pm kernel[0]: MacAuthEvent en1 Auth result for: 00:26:18:67:14:8c MAC AUTH succeeded
21/12/2013 12:51:03.000 pm kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
21/12/2013 12:51:03.000 pm kernel[0]: AirPort: Link Up on en1
21/12/2013 12:51:03.000 pm kernel[0]: en1: BSSID changed to 00:26:18:67:14:8c
21/12/2013 12:51:03.000 pm kernel[0]: AirPort: RSN handshake complete on en1
21/12/2013 12:51:04.000 pm kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
21/12/2013 12:51:04.606 pm sandboxd[115]: ([280]) coreaudiod(280) deny file-read-data /Library/Audio/Plug-Ins/Components/GuitarRig 2.component
21/12/2013 12:51:04.613 pm sandboxd[115]: ([280]) coreaudiod(280) deny file-read-metadata /Library/Audio/Plug-Ins/Components/GuitarRig 2.component/Contents
21/12/2013 12:51:04.619 pm sandboxd[115]: ([280]) coreaudiod(280) deny file-read-metadata /Library/Audio/Plug-Ins/Components/GuitarRig 2.component
21/12/2013 12:51:04.956 pm airportd[67]: _doAutoJoin: Already associated to “BigPond4447”. Bailing on auto-join.
21/12/2013 12:51:07.122 pm mDNSResponder[42]: mDNSPlatformSourceAddrForDest: connect 121.210.128.136 failed errno 51 (Network is unreachable)
21/12/2013 12:51:11.622 pm mDNSResponder[42]: mDNSPlatformSourceAddrForDest: connect 121.210.128.136 failed errno 51 (Network is unreachable)
21/12/2013 12:51:14.030 pm fontd[223]: ATSFindFolder timeout. (domain:-32763, dirType:'font', createFolder:false, ATSServer pid:223)
21/12/2013 12:51:20.000 pm kernel[0]: nfs server localhost:/qjWzPqR3WaunoZwZ79rEAX: not responding
21/12/2013 12:51:20.140 pm KernelEventAgent[48]: tid 54485244 received event(s) VQ_NOTRESP (1)
21/12/2013 12:51:51.000 pm kernel[0]: nfs server localhost:/qjWzPqR3WaunoZwZ79rEAX: not responding
21/12/2013 12:51:54.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:52:20.000 pm kernel[0]: nfs server localhost:/qjWzPqR3WaunoZwZ79rEAX: dead
21/12/2013 12:52:20.183 pm KernelEventAgent[48]: tid 54485244 received event(s) VQ_DEAD (32)
21/12/2013 12:52:20.183 pm KernelEventAgent[48]: tid 54485244 type 'mtmfs', mounted on '/Volumes/MobileBackups', from 'localhost:/qjWzPqR3WaunoZwZ79rEAX', dead
21/12/2013 12:52:20.184 pm KernelEventAgent[48]: tid 54485244 force unmount localhost:/qjWzPqR3WaunoZwZ79rEAX from /Volumes/MobileBackups
21/12/2013 12:52:20.184 pm KernelEventAgent[48]: tid 54485244 found 1 filesystem(s) with problem(s)
21/12/2013 12:52:23.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:52:24.423 pm configd[17]: network changed: DNS* Proxy
21/12/2013 12:52:24.425 pm UserEventAgent[11]: Captive: [CNInfoNetworkActive:1655] en1: SSID 'BigPond4447' making interface primary (cache indicates network not captive)
21/12/2013 12:52:24.430 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Evaluating
21/12/2013 12:52:24.432 pm UserEventAgent[11]: Captive: en1: Not probing 'BigPond4447' (cache indicates not captive)
21/12/2013 12:52:24.433 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Authenticated
21/12/2013 12:52:24.476 pm configd[17]: network changed: v4(en1!:192.168.0.6) DNS+ Proxy+ SMB
21/12/2013 12:52:24.502 pm netbarrierd[80]: Unidentified network detected. Switch to profile "Home"
21/12/2013 12:52:24.813 pm com.apple.backupd[562]: Starting automatic backup
21/12/2013 12:52:24.000 pm kernel[0]: nspace-handler-set-snapshot-time: 1387590746
21/12/2013 12:52:24.960 pm com.apple.mtmd[40]: Set snapshot time: 2013-12-21 12:52:26 +1100 (current time: 2013-12-21 12:52:24 +1100)
21/12/2013 12:52:25.070 pm netbarrierd[80]: Switched to Network (Router IP(192.168.0.1) MAC(00:24:b2:a3:4a:d0) Name(BigPond4447)
21/12/2013 12:52:25.070 pm netbarrierd[80]: Known network detected. Switch to profile "Home"
21/12/2013 12:52:28.508 pm apsd[65]: Unrecognized leaf certificate
21/12/2013 12:52:29.625 pm CalendarAgent[230]: [com.apple.calendar.store.log.subscription] [Failed to refresh <CalManagedSubscriptionInfo: 0x7ff26e51c7a0> (entity: SubscriptionInfo; id: 0x40012b <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/SubscriptionInfo/p1> ; data: {
calendar = "0x14000eb <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/CalDAVSubscribedCalendar/p5> ";
hasAlarmFilter = 0;
hasAttachmentFilter = 0;
hasTaskFilter = 0;
isAutoProvisioned = 0;
isAutoRefreshed = 0;
languageCode = nil;
lastError = "0x5680016b <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/SubscriptionError/p346>";
locationCode = nil;
needsRefresh = 0;
refreshDate = nil;
refreshInterval = 0;
subscriptionID = nil;
subscriptionNotes = nil;
subscriptionTitle = nil;
subscriptionURL = "(...not nil..)";
subscriptionURLString = "webcal://ical.me.com/alexyim/Holidays.ics";
}) with error Error Domain=CalSubscriptionErrorDomain Code=-1 "The operation couldn’t be completed. (CalSubscriptionErrorDomain error -1.)"]
21/12/2013 12:52:29.000 pm kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0
21/12/2013 12:52:29.000 pm kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
21/12/2013 12:52:30.000 pm kernel[0]: MacAuthEvent en1 Auth result for: 20:c9:d0:a8:60:47 MAC AUTH succeeded
21/12/2013 12:52:30.000 pm kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
21/12/2013 12:52:30.000 pm kernel[0]: AirPort: Link Up on en1
21/12/2013 12:52:30.000 pm kernel[0]: en1: BSSID changed to 20:c9:d0:a8:60:47
21/12/2013 12:52:30.000 pm kernel[0]: AirPort: RSN handshake complete on en1
21/12/2013 12:52:30.065 pm configd[17]: LINKLOCAL en1: parent has no IP
21/12/2013 12:52:30.081 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive
21/12/2013 12:52:30.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:52:30.239 pm configd[17]: network changed: v4(en1-:192.168.0.6) DNS- Proxy-
21/12/2013 12:52:30.243 pm netbarrierd[80]: Switched to No Network. No active profile set
21/12/2013 12:52:30.258 pm configd[17]: network changed: DNS* Proxy
21/12/2013 12:52:30.260 pm UserEventAgent[11]: Captive: [CNInfoNetworkActive:1655] en1: SSID 'Time Machine' making interface primary (cache indicates network not captive)
21/12/2013 12:52:30.261 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Evaluating
21/12/2013 12:52:30.263 pm UserEventAgent[11]: Captive: en1: Not probing 'Time Machine' (cache indicates not captive)
21/12/2013 12:52:30.263 pm UserEventAgent[11]: Captive: CNPluginHandler en1: Authenticated
21/12/2013 12:52:30.321 pm configd[17]: network changed: v4(en1!:192.168.0.6) DNS+ Proxy+ SMB
21/12/2013 12:52:30.328 pm netbarrierd[80]: Switched to Network (Router IP(192.168.0.1) MAC(00:24:b2:a3:4a:d0) Name(Time Machine)
21/12/2013 12:52:30.328 pm netbarrierd[80]: Known network detected. Switch to profile "Home"
21/12/2013 12:52:30.000 pm kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
21/12/2013 12:52:31.164 pm airportd[67]: _doAutoJoin: Already associated to “Time Machine”. Bailing on auto-join.
21/12/2013 12:52:32.466 pm com.apple.backupd[562]: Attempting to mount network destination URL: afp://Christopher%20Molloy;[email protected]/Data
21/12/2013 12:52:32.539 pm NetAuthSysAgent[570]: TUAMHandler::SetUAMType setting UAMType to 13
21/12/2013 12:52:32.745 pm com.apple.backupd[562]: Mounted network destination at mount point: /Volumes/Data using URL: afp://Christopher%20Molloy;[email protected]/Data
21/12/2013 12:52:32.752 pm mds[41]: (Normal) Volume: volume:0x7ff0f1094000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Data
21/12/2013 12:52:33.492 pm apsd[65]: Unrecognized leaf certificate
21/12/2013 12:52:34.782 pm CalendarAgent[230]: [com.apple.calendar.store.log.subscription] [Failed to refresh <CalManagedSubscriptionInfo: 0x7ff269ed4250> (entity: SubscriptionInfo; id: 0x40012b <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/SubscriptionInfo/p1> ; data: {
calendar = "0x14000eb <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/CalDAVSubscribedCalendar/p5> ";
hasAlarmFilter = 0;
hasAttachmentFilter = 0;
hasTaskFilter = 0;
isAutoProvisioned = 0;
isAutoRefreshed = 0;
languageCode = nil;
lastError = "0x5700016b <x-coredata://46AC892B-FBE5-404E-98CB-56251B43F9AA/SubscriptionError/p348>";
locationCode = nil;
needsRefresh = 0;
refreshDate = nil;
refreshInterval = 0;
subscriptionID = nil;
subscriptionNotes = nil;
subscriptionTitle = nil;
subscriptionURL = "(...not nil..)";
subscriptionURLString = "webcal://ical.me.com/alexyim/Holidays.ics";
}) with error Error Domain=CalSubscriptionErrorDomain Code=-1 "The operation couldn’t be completed. (CalSubscriptionErrorDomain error -1.)"]
21/12/2013 12:53:08.000 pm kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xa000 ****
21/12/2013 12:53:54.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:55:13.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:56:32.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:56:34.567 pm WindowServer[165]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
21/12/2013 12:56:35.086 pm WindowServer[165]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.52 seconds (server forcibly re-enabled them after 1.00 seconds)
21/12/2013 12:56:39.000 pm kernel[0]: jnl: disk2s2: replay_journal: from: 3809280 to: 4624384 (joffset 0x3a28000)
21/12/2013 12:56:42.000 pm kernel[0]: jnl: disk2s2: journal replay done.
21/12/2013 12:56:42.000 pm kernel[0]: hfs: mounted Time Machine Backups on device disk2s2
21/12/2013 12:56:43.769 pm com.apple.backupd[562]: Disk image /Volumes/Data/Christopher Molloy’s PowerBook G4 15".sparsebundle mounted at: /Volumes/Time Machine Backups
21/12/2013 12:56:44.601 pm com.apple.backupd[562]: Backing up to /dev/disk2s2: /Volumes/Time Machine Backups/Backups.backupdb
21/12/2013 12:56:44.633 pm mds[41]: (Error) Volume: Root store set to FSOnly with matching create! (loaded:1)
21/12/2013 12:58:01.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 12:58:03.968 pm com.apple.backupd[562]: Event store UUIDs don't match for volume: Macintosh HD
21/12/2013 12:58:08.287 pm com.apple.backupd[562]: Deep event scan at path:/ reason:must scan subdirs|new event db|
21/12/2013 12:59:24.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 1:00:01.882 pm SystemUIServer[273]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out
21/12/2013 1:00:11.885 pm SystemUIServer[273]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out
21/12/2013 1:00:34.913 pm SystemUIServer[273]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out
21/12/2013 1:00:50.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 1:02:11.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 1:02:12.651 pm Console[599]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
21/12/2013 1:03:32.000 pm kernel[0]: disk0s2: I/O error.
21/12/2013 1:04:51.000 pm kernel[0]: disk0s2: I/O error.One thing our logs have in common is the "SystemUIServer[...]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out" part ...
-
My MacBook Pro has started freezing at least once a day
For about the past week my MacBook has been freezing daily. The spinning ball would just come up and then I have to manually shut down the computer and boot it back up.
Troubleshoot the spinning beach ball
-
My new MacBook Pro 15" Retina freezes- any help?
No fun with my new Apple product. Almost every day I find my keyboard and trackpad locked during work. I've put it away for now and work only with my iMac.
Is there some hope to get this nasty behaviour cured through a firmware- or software patch?
Thanks for help!
RolandThis Apple article may help you.
Other users have reported that leaving any USB device connected also prevents the problem. It's a workaround but not too onerous.
Best of luck. -
Why has my 2008 MacBook Pro suddenly started deleting my bookmark settings when I open Safari?
Why have my bookmark settings been deleted and why, when I try to re-enter them, are they no longer saved?
Just to supply complete information, System Profiler says the following about my battery:
Model Information:
Manufacturer: SMP
Device name: ASMB012
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 32
Condition: Replace Now
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 8374 -
After updating my software from snow leapord to mountain lion my MacBook Pro suddenly keeps shutting down without any reason no warning suddenly just restarts... Can someone hel
Note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.
-
Help!!! My Macbook Pro suddenly turns off
Towards the end of my work day, my Macbook Pro suddenly shut off. I thought I had accidently pressed the power button or something, and so I turned it back on. However, 10 minutes later it randomly shut off again. The power was at about 80%. I connected the laptop to charge, and I was able to use it perfectly with no problem. After about an hour, I unplugged it and it continued to turn off again.
I am currenly running Mac OS X Version 10.6.8. I have included the power status, to see if this might be of any help.
CAN SOMEBODY PLEASE HELP ME?
Thanks!
Battery Information:
Model Information:
Serial Number: 9G94517T08VNC
Manufacturer: DP
Device name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0003
Hardware Revision: 0002
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 3066
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 3490
Health Information:
Cycle count: 1321
Condition: Replace Soon
Battery Installed: Yes
Amperage (mA): 659
Voltage (mV): 12250
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 60
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x00ebec2e
Charging: Yes$129 pre taxes
Battery Replacement > How much does battery replacement costs?
http://www.apple.com/support/macbookpro/service/battery/ -
Macbook Pro is slow, freezing all the time and has Wi-Fi problems
Hello!
My Macbook Pro started acting kinda strange a couple of weeks ago. It's slow, freezing all the time and constantly connecting and reconnecting to the Wi-Fi network after around half a minute of usage.
Here is the story, as far as I know:
In the start of 2014, pup-up boxes started popping up on my Macbook Pro. They said that I had to enter a password for the Keychain to gain access to a service or something. The odd thing about it was that I had never set up my iCloud Keychain. It just started appearing without me knowing why. Unfortunately, I didn't know the password for this due to the fact that I never set it up. I tried every password combination that could possibly work, but I didn't get through it. I tried different solutions, but nothing worked out. I solved it by simply making a new user account on my Mac. I used this for like 1 month before the whole Mac with all its user started messing itself up.
It might be worth to notice that this secondary-user didn't require a password to log in, so when I closed my Macbook and re-opened it, it would continue where it was left off. This might have been the reason for the Mac sometimes to get really warm while being in my backpack, which might also have caused the problem. I am not sure though.
After using the secondary user for a while, the Mac started acting strange again. This time it was something different. One day, my girlfriend started up my Macbook Pro and noticed that it was extremely slow. I assumed it was just in the need of a restart, but that wasn't it. The computer started freezing all the time at first. It froze when I clicked something in an application, and I had to wait like 10 seconds for it to go back to normal. If I was typing anything on Facebook, it would freeze, but I could still use any other tab of the browser without any problems. However, they would freeze to if I did anything special on other websites. Every other program would also freeze for reasons like typing or clicking on anything.
After a short while, it started being really slow during startup and use. A few days ago, my Macbook Pro also started disconnecting from Wi-Fi networks while trying to load pages. It doesn't disconnect every time, but it does sometimes. It tries to reconnect after that, and if it succeed's, everything is back to normal for a while.
Additionaly, the battery have been draining faster, and when it reached 0%, the computer turned off and closed all the open programs. Normally it has entered Sleep Mode, but not anymore.
Do any of you have any clue what the issue might be?
I have done the following:
- Reset PRAM
- Restore to system defaults
- Installed AVG Antivirus and scanned it
- Repaired and verified disk in Disk Utility.
- Uninstalled Adobe Flash Player.
I hope anyone can help me! I really need my computer for educational use!1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Macbook Pro (mid 2007) freezes randomly
Hi all,
Last week my Macbook pro (2007) started to freeze randomly. 2-3 years ago I added an SSD (64 gb crucial M4) and replaced the dvd drive for an 500 gb HDD. The configuration worked perfectly until last week. My macbook sometimes works for a couple hours and sometimes it freezes just after 30 minutes from startup. Sometimes during an freeze I can use the programs that were open. For example when reading an PDF I can scroll 1-2 pages down/up. When I scroll more than 1-2 pages Preview freezes as well.
I have done the following things to exclude some frequent problems.
Set my fan speed to 6000 rpm to exclude an heat problem. The system freezes also with 'normal' temperatures.
Checked my SDD & HDD on file consistency and repaired the disks with disk utility (booted from Mac Os X install cd). Disk utility reports that the disks are okay. I also checked with Techtool pro on bad blocks and smart status. All seems to be all right.
Checked my RAM with tech tool
Reset NVRAM
Checked console for error messages. There are no messages at all between a couple of minutes before a freeze and a forced turn off/on.
I haven't installed new software recently.
Last time when my macbook froze, I had an terminal window open. In this window I could execute some commands, only the most basic. Top, sudo, shutdown etc. didn't work. I could navigate to all folders on both SDD & HDD. But I couldn't see any files, only folders. That is strange right?
I think the next step is to change the hard drives for an other (new) one, to exclude hard drive problems. But before I open my Macbook I was wondering if anyone has other ideas to solve this problem.
Thanks for any help.
BaukeBack up all data immediately as your boot drive may be failing.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq "I/O error" | tail | open -f -a TextEdit
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application. Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the window will be empty. If you get output like this:
kernel[0] <Debug>: disk0s2: I/O error
the boot drive is failing, or there's some other hardware fault in the storage subsystem.
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