Macbook pro trackpad and keyboard don't function

I was working on my photography coursework monday night, and my keyboard froze, but the mouse worked. then I restarted it (losing all my unsaved editing, by the way) and neither the trackpad or internal keyboard worked. after that, for a few days, they both worked on and off, before completely ceasing to function.
I'm running 10.5.6, and I had to buy an external mouse and keyboard this evening.
my warranty has run out, I don't have apple care, and I cant go for more than 24 hours without my computer because we don't have another one in the house.
does anyone know what the problem may be, and how to fix it without being without a computer for the next god only knows how long? (the place I got my mbp from doesn't allow loaned computers etc.)
(I do not have the money to buy a new laptop either)
Message was edited by: Petite Lapine

Funny thing is I had the exact same problem last week. I run a Macbook Pro 2.2 intel. The laptop is alway in a studio, on a stand and connected to an external keyboard and Wacom tablet. I'll use the laptop keypad and trackpad maybe 1% of the time out of the day. The day I updated to 10.5.6 is when the keypad and trackpad stopped working.
I had updated to 10.5 about 2-3 weeks previous, after running 10.4 for over a year with no problems. The original Archive and Instal had so many issues that I was forced to do the new instal and wipe the hard drive. After a few calls to Apple regarding the 10.5 install issues, I was offered an additional 90 days warranty.
When I took it into Apple last weekend for the keypad and trackpad issues I was told that the warranty that was offered as a goodwill gesture didn't cover any hardware issues, only software. Apple ran through a few things on the laptop and also tried booting off a bootable startup disk and couldn't figure out the problem.
I did check the cable issue as described below and also went thought other resets that I have read about in other posts. All to no avail.
Apple has quoted a new top case assembly and a new keyboard. With labor I'm looking at a total of £205 to fix the issue.
Seems a bit funny for it to all happen so soon after my 10.5 purchase and also on the day of the 10.5.6 update. I'm aware of how may others may have done the same update with no issues but this laptop has been treated with kid gloves over the past year and a half. If I was rough with it, then I could except it but when it's been treated as it has been then I just can't understand it.
Any others with the same problems, it would be good to hear from you.

Similar Messages

Macbook Pro trackpad and keyboard freezes after attempting sleep mode

I bought this computer on April 2008. It has the latest OS X 10.5.6 and it did not accept the trackpad firmware. I tried to install and the software said "this computer does not need this update".
This has been happening a lot when I am using Skype while talking to someone with video and sound. The computer tries to go on sleep mode because I am not typing or touching it - it thinks I am away because I am just talking and watching the person on the other side.
I touch the computer to avoid getting on sleep mode and with that it freezes the trackpad and keyboard. I continue to listen and see the other person and they continue to see me and hear me, but I cannot move the "mouse" cursor on the screen or type anything. Neither can I force to quit anything. The only thing that works is to close the computer and open again, that forces the computer to go into sleep mode then I can make it wake up again by opening it and touching any key on the keyboard.
This have been interrupting Skype calls and a study I am conduting. I have to keep touching the computer trackpad to not let it sleep ever. I am concerned is something with the battery or maybe it needs some kind of firmware.
This is very recent, just started happening this week (March 2009). I have not added any new software or any hardware to the machine.
What can I do to make the trackpad and keyboard stop freezing when the computer tries to sleep?

this is in the wrong category. I added a new message to the right category: MacBook Pro but I don't know how to delete it from here.

Macbook pro mouse and keyboard don't work after installing drivers. Help!

I just installed windows XP SP2 on a macbook pro 2.66 i7 running 10.6.4. I installed the boot camp drivers from my OSX install disk and now neither keyboard, trackpad, nor usb mouse work. Not sure what to do other than delete the partition and start over. Any help is much appreciated!

I have the exact same problem with the same two operating systems and the same exact computer. Needless to say, I would also love to get an answer to this question.

Macbook Air Trackpad And Keyboard Unresponsive!! PLEASE HELP!

Hello everyone, a while ago (about 2 months) my Macbook air started having troubles with its trackpack and keyboard. At random times they would become unresponsive and just stop working. They would work for like 1 second when the computer turns on but then it would stop. A couple weeks ago the problem stopped occuring the keyboard and trackpad were working fine and dandy. Of course until last night, I open the computer and the trackpad and keyboard won't work.. The keyboard lights are on and the power button works but nothing else does it is extremely frustrating! I did an SMC reset which worked for like 5 minutes until it stopped working again. I have done a NVRAM reset nothing, I have done everything that I have seen but I need a fix for this! The mac is running OS X 10.9.3 and I am pretty sure that is the latest. Please help me guys I am really getting frustrated with this undying problem ;/

you don't need to disassemble your device.
4 days is a lot.
maybe rust has already been created.
cross fingers.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Issue with MacBook Pro trackpad and Adobe Lightroom 5

I'm using Lightroom 5 on a MacBook Pro (mid 2012). Whenever I'm in the development tab I am unable to click on anything within the center third of the screen. If I want to get to the 5th or 6th photo in the bottom pan, I have to use my mouse. I am able to click on things only on the left and right sides of the screen for some reason.
This only happens in Lightroom. Any ideas?

Thanks for the quick reply.
Lightroom 5.7.1
OS X Yosemite (10.10.2)
I'm not using an external display. If it matters my MacBook is a 13".
As an example of what I mean, look at the image below. Everything highlighted in green I'm able to click. After I'm in develop for more than a few minutes, I'm suddenly not able to right click or left click on anything. The typical "mouseover" changes don't happen either, such as the subtly highlighting that happens when you mouse over an image in the bottom pain. As if Lightroom isn't detecting the mouse there at all.

Macbook Pro-Mouse and Keyboard cable

So i have a macbook pro running OS X
Specs: 2.4 ghz intel core 2 duo
           4 gb 667 mhz ddr2 sdram
           250 gb 7200 rpm
           Dual body design year: 2008
My problem is that the keyboard and mouse have gone out several times and I have found that the sticky note under the battery works for awhile but the cable supplying the keyboard and mouse eventually fail due to a failed design for a machined slot for the cable. I have first replaced this by buying a new topcase only to have the problem fixed for a year. Today i have installed a new cable that i purchased online only to have the keyboard and mouse instantly work again flawlessly. Has apple determined this a faulty design and will they compensate for my misfortune so i can possibly buy a new laptop or should i just switch back to Microsoft? Thanks

I'm just guessing, but I suspect you have a better chance of winning the state lottery than of Apple giving you the price of a new MBP for your old machine with its array of do-it-yourself band-aids. This is probably true even if your state has no lottery.

Macbook Pro (2010) and iPad don't see each other on same network

I'm running OSX10.10 on a MacBook Pro 15" mid 2010 and a brand new iPad Air running iOS 8 on the same wifi NETWORK with bluetooth activated (and not) - AND AIRDROP DOES NOT RECOGNIZE EITHER DEVICE!!!! I've gone through every system preference option on both devices and nothing changes - PLEASE HELP

I went home that night and done the same with AVG antivirus. Can't believe it was as simple as that.
configure your antivirus software like AVG or Norton to allow file and printer sharing as well as allowing your windows firewall to do the same.
Mine was in AVG firewall > settings (or Configure) > system > file and printer sharing......................just click on the dropdown box to allow.
As soon as I done this I went to my network places and the network files were visable.
other settings in there also solved my remote desktop problems.
Why couldn't I have thought of this 6 months ago.
PP

Macbook Pro screen and keyboard lights problems

Hi there, I have a macbook pro 15'' late 2011. Lately I realised that the screen does not dim when in a dark room and the keyboard lights do not work either. The keyboard keys work for dimming and lighting the screen, but it does not happen automatically. As for the keyboard lights, pressing the F5 and F6 buttons brings up the image of keyboard lights and they seem to be increasing and decreasing, but in fact nothing happens and the keyboard remains without any lights.
Any suggestions?
Thanks!

You should also ask this in the MacBook Pro forum. This is the forum for the 13” white and black plastic MacBooks without lighted keyboards that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/notebooks/macbook_pro

Macbook pro screen and keyboard light turns off

Hello everyone,
I have an issue with my macbook pro, if im sitting at a table and i glide my laptop slightly my screen and keyboard light goes off and i cant see anything.
I have to turn it left or right to try and get it back on.....same thing if i close my computer and reopen it again it wont wake up from sleep mode.
anyone else having a similer issue? is this software related?

That seems like a loose or failing cable.
You could try a SMC reset: http://support.apple.com/kb/ht3964 to elimate the controller.
Genius reservation http://www.apple.com/retail/geniusbar/
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
You could try running the Apple HArdware Test, not always definitive however. If it shows an error code report back.
http://support.apple.com/kb/ht1509

I just purchased a new macbook pro computer, and i don't have all the jampacks for my garage band 11', how can i install all of them? or how can i obtain all the jampack loops?

How can i get the rest of the jampack loops?? i would love to have all of them, price or cost is not a problem..

Ty\\theAPPLEguy? wrote:
How can i get the rest of the jampack loops??
you can find links to them here:
http://www.bulletsandbones.com/GB/PluginsApplesJamPacks.html

My macbook pro mid 2009 keyboard and trackpad is not working.

My macbook pro mid 2009 keyboard and trackpad is not working. it was working perfectly fine a week ago and it stopped. i tried using a external wireless mouse and keyboard but only the mouse will work!! They keyboard lights up when it is booting up but when i try to sign in, nothing types or the mouse wont work. i am fine if the mouse doesnt work because i can use an external one but can someone please help me?!

The best option is an appointment at an Apple store genius bar and have the technicians diagnose the problem.
Ciao.

Macbook Pro freezes after attempting sleep mode -trackpad and keyboard stop

I bought this computer on April 2008. It has the latest OS X 10.5.6 and it did not accept the trackpad firmware. I tried to install and the software said "this computer does not need this update".
This has been happening a lot when I am using Skype while talking to someone with video and sound. The computer tries to go on sleep mode because I am not typing or touching it - it thinks I am away because I am just talking and watching the person on the other side.
I have to keep touching the computer to avoid getting on sleep mode. If it attempts to sleep, it freezes and stops the trackpad and keyboard. I continue to listen and see the other person on Skype with no problems, and they continue to see me and hear me, but I cannot move the "mouse"/trackpad cursor on the screen or type anything. Neither can I force to quit anything. The only thing that works is to close the computer and open again, that forces the computer to go into sleep mode then I can make it wake up again by opening it and touching any key on the keyboard. But that interrupts the Skype call and the video and the internet connection. It is a very frustrating interruption.
This have been interrupting Skype calls and my website usability study I am conducting. I have to keep touching the computer trackpad to not let it go on sleep mode ever, but I forget sometimes when I focused on the study.
I am concerned is something with the battery or maybe it needs some kind of firmware. I am also concerned that if I never let it sleep it will shorten the battery's life span.
This is very recent, just started happening this week (beginning of March 2009). I have not added any new software or any hardware to the machine.
What can I do to make the trackpad and keyboard stop freezing when the computer tries to sleep?

"...No, I haven't. I am assuming it will take too long, they might not have the answer, and I don't have the time for a long phone call now.
The Apple store in Arlington is always too busy and you I waited over an hour to be helped a few times before."
1. The phone call will at the very least get you a case number and they can advise you if this is a current issue.
2. Making an appointment with the genius will at the very least cut down your wait time.

Trackpad and Keyboard Freezes on my Macbook

I have a spring 2008 model macbook whose keyboard and trackpad will freeze when my macbook gets too hot. Usually before it freezes up the macbook will try, over the course of several minutes, to eject a CD even though there is no CD in the drive. Shortly after that the keyboard and trackpad freeze up.
I've taken it to the Mac Store and they ran the computer through a "stress test" but could not get it to have the same trackpad freeze as I did so they did not fix it. I have taken the battery out and that seems to help a bit but it did freeze up as I was writing this post and had to reboot.
Anybody know how to fix this on a Macbook (not macbook pro)? Thanks

My keyboard and trackpad freezes too. It seems to occur when screen dims. After I force the restart by holding down the power button, everything works again. But later, it will freeze again.
I have built-in keyboard and trackpad firmware version 1.0.1. No additional updates cued when this application is selected from the applications\utilities holder.
I am currently running Mac OS 10.5.6 on a White MacBook 2.16 GHz Intel Core 2 Duo 2Gb 667 MHz DDR2 SDRAM.
Plugging in an external mouse works during the freeze.
Please help. Thanks

Late 2011 macbook pro a1278 no keyboard or trackpad

LATE 2011 MBP a1278 , i5 , running Mountain Lion 10.8.5
Keyboard and Trackpad stopped working after a regular shut down with no peripherals attached or bluetooth on.
Keyboard allows pram and smc reset before entering OS X environment . Only power button works while in operating environment- all other functions kb and trackpad do not work while system is booted. External Usb keyboard, usb mouse and bluetooth keyboard work fine except the usb port nearest the screen, it supplies power to devices but will not transfer data. The Trackpad is new , and works on a test machine without issue. The fan stays on high regardless of pram and smc reset as I believe it does not see the trackpad, and as a result does not see the heat sensor built into it.
Have the latest firmware upgrades installed to current, Tried turning bluetooth off booting with no peripherals attached,restarting in safe boot, putting to sleep then waking up, repaired disk permissions a few unrelated to the problem, tried different os x on other hard drives... then fresh installed Lion 10.7 then updated, upgraded to ML 10.8.5 , deleted that then clean installed Mountain Lion -no change.I have even tried terminal command to re enable keyboard and trackpad. I have read other threads that suggest it`s a software issue but have went through all that. Why is the keyboard working at boot but not in the os x itself? Trackpad as mentioned is new and works fine in a test machine.Frustrating when there is no reason as to this problem - given external mouse and keyboard work fine..
Running Apple Hardware Test soon and will post back- it`s extremely slow given a kernel is at 94% in normal OSX , and while in safe boot drops down to 1% . In safe boot, the internal trackpad and keyboard still do not work but externals are all fine, with web pages loading quickly. This internal keyboard and trackpad worked fine in a different system.
The original recovery partition on the HDD is lost as the hard drive has been replaced. Are there drivers specific to this machine that are potentially missing and need to be reinstalled, like the system recovery discs that came with early 2011 Macbok Pros?
If anyone has ideas as to what`s up, appreciate the response. TIA ...

"Only power button works while in operating environment- all other functions kb and trackpad do not work while system is booted. External Usb keyboard, usb mouse and bluetooth keyboard work fine except the usb port nearest the screen, it supplies power to devices but will not transfer data."
So that's got to be a software problem. Have you tried Internet Recovery?
OS X: About OS X Recovery - Apple Support
Is this a 15" or 17"?

Im using intel macbook pro 13" and since I'm using the new OSX Lion, the keyboard backlit won't turn off and it's eating up my precious battery. Im always mobile so this is very important. Apple doing something to fix this bug immediately?

Im using intel macbook pro 13" and since I'm using the new OSX Lion, the keyboard backlit won't turn off and it's eating up my precious battery. Im always mobile so this is very important. Apple doing something to fix this bug immediately?

multiplryan wrote:
To be totally honest, about 3 weeks prior I spilled some milk from cereal on the desk and a little bit got onto the battery.
I don't think you have a case.
You can replace the logic board yourself if you are a DIY'er and save some money.

Macbook pro trackpad and keyboard don't function

Similar Messages

Maybe you are looking for