Macbook pro unexpectedly shuts down
Hello, I am having some issues with my macbook pro 2012 edition. It is often shutting down/restarting unexpectedly. When it is on charger or when I had put it to sleep after attempting to power it up, its shut off and recovers where it was left off.
Error log:
Anonymous UUID: 920D6506-7E69-A210-84F6-1EE4D63348F9
Sat Aug 23 18:16:03 2014
panic(cpu 2 caller 0xffffff802bcdc24e): Kernel trap at 0xffffff7face59833, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000002e224000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff804c8cbd00, RCX: 0x0000000000000000, RDX: 0x0000000008000000
RSP: 0xffffff8219a4bd40, RBP: 0xffffff8219a4bd70, RSI: 0x0000000000000000, RDI: 0xffffff804c86d690
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff8219a4bb90, R11: 0xffffff802c289ce8
R12: 0xffffff7face6e180, R13: 0xffffff804c8c6e88, R14: 0xffffff804c8c6e00, R15: 0x0000000000000000
RFL: 0x0000000000010286, RIP: 0xffffff7face59833, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff8219a4b9d0 : 0xffffff802bc22f79
0xffffff8219a4ba50 : 0xffffff802bcdc24e
0xffffff8219a4bc20 : 0xffffff802bcf3746
0xffffff8219a4bc40 : 0xffffff7face59833
0xffffff8219a4bd70 : 0xffffff7face59620
0xffffff8219a4bdd0 : 0xffffff7face61720
0xffffff8219a4be10 : 0xffffff7face34fca
0xffffff8219a4be40 : 0xffffff7fadacfe30
0xffffff8219a4be70 : 0xffffff7fadacf199
0xffffff8219a4bec0 : 0xffffff7fadacea17
0xffffff8219a4bf10 : 0xffffff7fadad1023
0xffffff8219a4bf30 : 0xffffff802c0af292
0xffffff8219a4bf80 : 0xffffff802c0af367
0xffffff8219a4bfb0 : 0xffffff802bcd7417
Kernel Extensions in backtrace:
com.apple.iokit.IOAHCIFamily(2.6.5)[AB2D7D6A-B59B-3039-AE08-CBCC38208911]@0xfff fff7face31000->0xffffff7face46fff
com.apple.driver.AppleAHCIPort(3.0.5)[7F56F309-28C2-342A-82C0-3908C164EBCC]@0xf fffff7fadac7000->0xffffff7fadae0fff
dependency: com.apple.iokit.IOAHCIFamily(2.6.5)[AB2D7D6A-B59B-3039-AE08-CBCC38208911]@0xfff fff7face31000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fac341000
com.apple.iokit.IOAHCIBlockStorage(2.6)[8EC80DE5-078F-3949-9669-33A56446D86D]@0 xffffff7face57000->0xffffff7face6efff
dependency: com.apple.iokit.IOAHCIFamily(2.6.5)[AB2D7D6A-B59B-3039-AE08-CBCC38208911]@0xfff fff7face31000
dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7fac26f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x000000002ba00000
Kernel text base: 0xffffff802bc00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 407256546841455
last loaded kext at 407070699054130: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fadc7d000, size 49152)
last unloaded kext at 399251061953162: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fadc7d000, size 32768)
loaded kexts:
com.vmware.kext.vmioplug.10.1.26 10.1.26
com.vmware.kext.vmx86 0143.58.62
com.vmware.kext.vmnet 0143.58.62
com.vmware.kext.vsockets 90.4.24
com.vmware.kext.vmci 90.4.19
com.symantec.kext.fw 5.3.1f9
com.symantec.kext.filesecurity 12.6.1f9
com.spotflux.Spotflux.tun 1.0
com.hzsystems.terminus.driver 4
com.symantec.kext.ips 3.9.2f1
com.symantec.kext.pf 5.6.1f9
com.symantec.kext.internetSecurity 5.3.1f8
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.filesystems.smbfs 2.0.2
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleIntelHD4000Graphics 8.2.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelFramebufferCapri 8.2.8
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.security.SecureRemotePassword 1.0
com.apple.nke.ppp 1.9
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 840 EVO 500GB, 500.11 GB
Serial ATA Device: APPLE HDD TOSHIBA MK7559GSXF, 750.16 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Help is really appreciated. I dont want to reinstall the entire OS with all the software.
Thanks!
That kind of panic is usually caused by a memory fault, but you should start by removing the worthless Symantec "security" software.
Remove the Norton/Symantec product by following the instructions on either of these pages:
Uninstalling your Norton product for Mac
Removing Symantec programs for Macintosh
If you have a different version of the product, the procedure may be different. Back up all data before making any changes.
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panic(cpu 4 caller 0xffffff7f87ff1f7d): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/Apple MuxControl/../logSupport/../AppleMuxControl/kext/AGCPowerManagement.cpp:1037
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0xffffff80f75f3f00 : 0xffffff8006653a7b
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com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f87fe7000->0xffffff7f87ff9fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f87fe2000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f86875000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f87fce000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f867f3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f86de6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f86da3000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x0000000006000000
Kernel text base: 0xffffff8006200000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 345185490814
last loaded kext at 34183106720: com.apple.iokit.IOBluetoothSerialManager 4.1.7f2 (addr 0xffffff7f86eb3000, size 57344)
last unloaded kext at 267035468590: com.apple.driver.AppleUSBUHCI 621.4.0 (addr 0xffffff7f86b4d000, size 65536)
loaded kexts:
com.AmbrosiaSW.AudioSupport 4.1.2
com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.13.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 8.1.6
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleIntelHD3000Graphics 8.1.6
com.apple.AMDRadeonAccelerator 1.0.8
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.6
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBHub 635.4.0
com.apple.driver.AppleSDXC 1.4.3
com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.kext.AMD6000Controller 8.1.6
com.apple.kext.AMDSupport 8.1.6
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.7.7
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 31. Reset the System Management Controller (SMC).
2. If there's no change, see below.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
Macbook pro 2012 shuts down right after start up!
macbook pro 2012 shuts down right after start up. I tried the recovery mode but disk doctor cannot repair Mac osX hard drive.This is the second time that I have to format hard drive and install agin all applications. please advise!
I am not familiar with "disk doctor" but if you used Disk Utility to repair or reformat the hard disk, and it failed again, it is very likely the drive itself needs to be replaced. It cannot be repaired.
If Disk Utility cannot repair a hard disk it definitely needs replacement.
All 2012 MacBook Pro models are less than a year old and therefore covered under Apple's standard one year warranty. Have them fix it. -
My macbook pro keeps shutting down when I try to use it , any ideas ?
My macbook pro keeps shutting down when I try to use it , any ideas ?
I don’t know why this happens and with the information you have provided I doubt anyone can do so so with accuracy.
Please read these (they concern general trouble-shooting and how to pose questions on these fora):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
Since I've loaded the creative cloud my MacBook Pro keeps shutting down. Need suggestions.
SInce I loaded the creative cloud software my MacBook Pro keeps shutting down. Is there a reason for this?
There is not one specific program that it shuts down in, random shut downs and I could be in an Adobe application or another program. It may be be a coincidence, but my shut downs seems to have started after I installed Adobe's Creative Cloud. Apple now has my laptop exploring what may be causing my issues. Their first reaction was that it could be some sort of software conflict. I'm waiting on their diagnosis.
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MacBook Pro keeps shutting down unless connected to mains power
My MacBook Pro keeps shutting down unless connected to mains power, even when fully charged. I took it into Apple store, Leicester, UK - battery diagnostic shows good condition so they updated the system but that hasn't worked. I'm running OS X 10.6.8
Thanks! I've followed your suggestion and so far my MacBook has been behaving for the past few hours without being plugged into mains power! Fingers crossed...
Carolyn Samit wrote:
Try Resetting the System Management Controller (SMC) -
Macbook Pro random shut down whilst using battery
My Macbook Pro randomly shuts down whilst using battery power even though their is plenty of charge in the battery.
Any ideas??does it do it when plugged in?
Also it sounds that there's a power failure and causing it to shutdown, I would get it serviced asap, the battery connector might be faulty.
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