MacBook Pro USB Hubs no longer working

Hello Apple Support.
My 13" Mid 2012 MacBook Pro (Running OSX Mavericks)  is having some odd issues recently. I have 2 USB 3.0 hubs. One of them works perfectly fine, the other doesn't work at all. I've plugged everything from mice to USBS's, but the computer doesn't recognise them nor show up in the System Report (Apple>About this Mac>More Info>System Report>Hardware>USB)
I have already tried resetting the PRAM/VRAM to no avail.
I stumbled across this problem as I have previously bootcamped my mac with Windows 7 Ultimate. However when I woke up I saw that my corded mouse was not working. I restarted my MacBook Pro into OS X, and identified that 1 one of USB ports is faulty, the other perfectly fine.
Yes, I have tried restarting (it was the first thing I did), but the problem persisted.
Could it be a physical problem? What should I do now?
Regards
Andrew

If you have Apple Care, take full advantage of it before you lose it.  Otherwise, take the computer to an Apple store or an AASP if the suggestions here do not help. 

Similar Messages

  • I have to extract all files from a hard drive of a macbook pro that is no longer working. All I have to access the hard drive is a PC, is this possible, and if so how?

    I have to extract all files from a hard drive of a macbook pro that is no longer working. All I have to access the hard drive is a PC, is this possible, and if so how?

    You could try Paragon HFS+ for Windows. That would allow you to read and write files from a Mac-formatted drive.
    Clinton

  • MacBook Pro late 2008 no longer working with Airport Express

    Hi,
    since a few days I have big problems with my MacBook Pro (late 2008) and my Airport Express. The MacBook can't find the airport express anymore, even not with the airport utility...
    The Airport Express is correctly configured as my Ipod, Blackberry and Dell pc are connecting to it and do have internet access...
    I can only manage the Airport Express when I'm directly connected to it with an ethernet cable.
    My brother has an airport expreme, I tested it with my MacBook Pro and there it just works fine...
    Can anyone help me? Has it something to do with an update for Mac OS X or the firmware from the Airport Express?
    Many thanks in advance!

    Thanks for the response,
    1. I live in Atlanta, close enough to an Apple store. But I just know that going there will probably mean I'll have to get the logic board replaced.
    2. The only thing I noticed before the first USB port started acting funny was that my battery status changed to "Service Battery". I plan on replacing it this week too.
    3. Nope only difference is that my battery drains kind of fast. After about 3-4 hours of my normal usuage with it (Internet, music, videos, and sometimes using Logic) it will be time to hook up the charger.
    Would replacing the battery do anything? I'm not thinking it would but figure it'd be worth a shot since I've got to replace it anyway.
    And to goofyziggy,
    I too noticed that most people who had this problem had some version of OSX 10.8.x

  • USB Ports on Macbook Pro (Late 2011) no longer working...

    Hey all,
    I know there are numurous posts on this but none have seemed to help me.
    Today both of my USB ports have stopped working. Two months ago the one next to the thunderbolt port would go in and out and today both of them just don't work at all except to supply power. I can still charge my phone with them but thats it, nothing is recognized when I plug it in.
    I've tried the PRAM reset, the SMC reset, manual reset, regular reset, updating the OSX to the latest and nothing has helped. I've read I might have to replace the logic board but I really hope I don't have to resort to that. 
    I've posted the reports from the System Information and an app called Etrecheck. Hopefully someone will be able to pinpoint the issue.
    System Information
    USB Hi-Speed Bus:
      Host Controller Location:          Built-in USB
      Host Controller Driver:          AppleUSBEHCI
      PCI Device ID:          0x1c2d
      PCI Revision ID:          0x0005
      PCI Vendor ID:          0x8086
      Bus Number:          0xfa
    FaceTime HD Camera (Built-in):
      Product ID:          0x8509
      Vendor ID:          0x05ac  (Apple Inc.)
      Version:           5.16
      Serial Number:          CC2BA30DEXDG6LL0
      Speed:          Up to 480 Mb/sec
      Manufacturer:          Apple Inc.
      Location ID:          0xfa200000 / 3
      Current Available (mA):          500
      Current Required (mA):          500
    Hub:
      Product ID:          0x2513
      Vendor ID:          0x0424  (SMSC)
      Version:           b.b3
      Speed:          Up to 480 Mb/sec
      Location ID:          0xfa100000 / 2
      Current Available (mA):          500
      Current Required (mA):          2
    BRCM2070 Hub:
      Product ID:          0x4500
      Vendor ID:          0x0a5c  (Broadcom Corp.)
      Version:           1.00
      Speed:          Up to 12 Mb/sec
      Manufacturer:          Apple Inc.
      Location ID:          0xfa110000 / 5
      Current Available (mA):          500
      Current Required (mA):          94
    Bluetooth USB Host Controller:
      Product ID:          0x821a
      Vendor ID:          0x05ac  (Apple Inc.)
      Version:           0.42
      Speed:          Up to 12 Mb/sec
      Manufacturer:          Apple Inc.
      Location ID:          0xfa113000 / 8
      Current Available (mA):          500
      Current Required (mA):          0
    Apple Internal Keyboard / Trackpad:
      Product ID:          0x0252
      Vendor ID:          0x05ac  (Apple Inc.)
      Version:           1.18
      Speed:          Up to 12 Mb/sec
      Manufacturer:          Apple Inc.
      Location ID:          0xfa120000 / 4
      Current Available (mA):          500
      Current Required (mA):          40
    USB Hi-Speed Bus:
      Host Controller Location:          Built-in USB
      Host Controller Driver:          AppleUSBEHCI
      PCI Device ID:          0x1c26
      PCI Revision ID:          0x0005
      PCI Vendor ID:          0x8086
      Bus Number:          0xfd
    Hub:
      Product ID:          0x2513
      Vendor ID:          0x0424  (SMSC)
      Version:           b.b3
      Speed:          Up to 480 Mb/sec
      Location ID:          0xfd100000 / 2
      Current Available (mA):          500
      Current Required (mA):          2
    IR Receiver:
      Product ID:          0x8242
      Vendor ID:          0x05ac  (Apple Inc.)
      Version:           0.16
      Speed:          Up to 1.5 Mb/sec
      Manufacturer:          Apple Computer, Inc.
      Location ID:          0xfd110000 / 3
      Current Available (mA):          500
      Current Required (mA):          100
    EtreCheck Information
    Hardware Information:
              MacBook Pro (13-inch, Late 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.4 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 512 MB
    System Software:
              OS X 10.8.5 (12F45) - Uptime: 0 days 0:26:0
    Disk Information:
              TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (234.19 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.squirrels.driver.AirParrotSpeakers          (1.7)
              com.squirrels.airparrot.framebuffer          (3)
              com.protech.NoSleep          (1.3.3)
              com.jft.driver.PdaNetDrv          (1.0.64)
              com.Cycling74.driver.Soundflower          (1.6.2)
    Problem System Launch Daemons:
              [loaded] com.jft.PdaNetMac.plist
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.mice.360Daemon.plist
              [loaded] org.macosforge.xquartz.privileged_startx.plist
    Launch Agents:
              [loaded] com.protech.NoSleep.plist
              [loaded] net.culater.SIMBL.Agent.plist
              [loaded] org.macosforge.xquartz.startx.plist
    User Launch Agents:
              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
              [loaded] com.google.keystone.agent.plist
              [not loaded] com.spotify.webhelper.plist
              [loaded] com.valvesoftware.steamclean.plist
    User Login Items:
              PdaNetMac
              Spotify
              iTunesHelper
              SIMBL Agent
              VMware Fusion Helper
              Android File Transfer Agent
              Dropbox
              VMware Fusion Start Menu
              NIHardwareAgent
              Content Manager Assistant
    3rd Party Preference Panes:
              Flash Player
              Native Instruments USB Audio
              NoSleep
              XBox 360 Controllers
    Internet Plug-ins:
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              QuakeLivePlugin.plugin
              QuickTime Plugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              Google Earth Web Plug-in.plugin
              KickStartPlugIn64.plugin
              RealPlayer Plugin.plugin
    Bad Fonts:
              None
    Top Processes by CPU:
                  13%          Google Chrome
                   7%          WindowServer
                   3%          EtreCheck
                   2%          hidd
                   1%          fontd
                   0%          coreservicesd
                   0%          ps
                   0%          Dropbox
                   0%          mds
                   0%          CMA
    Top Processes by Memory:
              287 MB             firefox
              131 MB             Google Chrome
              82 MB              App Store
              66 MB              Dropbox
              57 MB              mds
              49 MB              WindowServer
              43 MB              Google Chrome Helper
              41 MB              Finder
              33 MB              Dock
              25 MB              loginwindow
    Virtual Memory Statistics
              4.89 GB            Free RAM
              1.69 GB            Active RAM
              238 MB             Inactive RAM
              1.18 GB            Wired RAM
              443 MB             Page-ins
              0 B                Page-outs

    Thanks for the response,
    1. I live in Atlanta, close enough to an Apple store. But I just know that going there will probably mean I'll have to get the logic board replaced.
    2. The only thing I noticed before the first USB port started acting funny was that my battery status changed to "Service Battery". I plan on replacing it this week too.
    3. Nope only difference is that my battery drains kind of fast. After about 3-4 hours of my normal usuage with it (Internet, music, videos, and sometimes using Logic) it will be time to hook up the charger.
    Would replacing the battery do anything? I'm not thinking it would but figure it'd be worth a shot since I've got to replace it anyway.
    And to goofyziggy,
    I too noticed that most people who had this problem had some version of OSX 10.8.x

  • MacBook Pro - USB Hub power exceeded / Lost TrackPad / iSight

    Hello
    I have an older 17 inch MacBook Pro - Windows XP
    Generic USB HUB , 1 of three is not working
    Marked with a yellow exclamation mark in Hardware explorer in Windows
    Tried dropping the driver etc
    When I insert just a USB memory stick - says USB power exceeded
    Lost touchpad and iSight camera as well
    Logic Board ?
    - Andrew -

    The keyboard is a hit-or-miss proposition for mounting thumb drives. I've found that some brands of drives are more sensitive to this than others. Does the drive work when you plug into the back of the iMac?

  • Since updating to 10.7.1 internet sharing between macbook pros via airport no longer works.

    Updated macbook pros to 10.7.1 and since then have trouble in sharing an ethernet internet connection to other devices by airport/wi-fi (ipod touch, iphone and other macbook). Any suggestions?

    Thanks mj - I'm up and running.
    I could get the dmg into the sidebar of disk utility but not mount it.
    Here's what I did. I booted in safe mode. That enabled me to mount the disk image for the combo update, but didn't fix the other problems.
    Installing the combo update fixed the problems I referred to - ie I can mount dmgs, use safari and the widgets work, even have my vpn back.
    It however reintroduced another problem - namely that I could not use any of the software for my canon eos 20d software - esp. the eos utility to download photos. This problem was previously fixed by loading iousbfamily-xxx as described in the discussions - I think this is basically an earlier version of the usb driver than the driver loaded with 10.4.7. Fearing that this may have caused the problem, it was with some trepidation that I tried it again.
    So far so good.
    Thanks very much for the time you've put in helping me - I'm very grateful. Not being a techo I swapped from PCs to MACs to get away from all the update/compatibility problems and I get very frustrated when things don't work.
    Peter

  • Macbook Pro USB port is not working

    I have a Macbook Pro 15-inch mid 2010 running Mavericks 10.9.1, the problem is that one of de two USB ports stop working, does not recognize any USB divice. I already tried restarting the PRAM and the PMU and the problem persists. Please help!

    Did you try a SMC reset? If you di and it still doesn't work thenn it is broken. The only way to fix it is to have the logic board changed.

  • MacBook Pro USB ports only sorta working...

    Both USB ports on my MacBook Pro have stopped being recognized. I can still synchronize my iPhone, but cannot use thumb drives or external hard drives. I've tried all the previously suggested remedies to no avail. Other thoughts, please.

    Hey deanfromjensen beach,
    Thank you for visiting Apple Support Communities.
    That is odd that your USB ports are working to sync your iPhone but not working with thumb drives or hard drives.  Do USB keyboards or mice work?
    There is an article for help troubleshooting USB in Yosemite.
    OS X Yosemite: If a USB device isn’t working
    Also check the troubleshooting in this article:
    USB and FireWire Quick Assist - Apple Support
    Please let us know how it goes,
    Nubz

  • Macbook Pro,USB Hub, Maschine, USB Turntable, Audio Interface

    So I have a MacBook pro 13 inch. I'm also using Maschine and a USB turntable to sample from. My problem is I want a USB audio interface so that the audio comes out clearer on these KRK Monitors I have. If I get a USB hub will I be able to use the midi options with the hub using Maschine or have audio going in and out of the same hub with an audio interface? Please help

    I get the same type of problem with my usb hub when my usb3-enabled hard drives are connected, but not all the time.
    Without the usb hub i never have a problem, which seems like the hub is the problem.
    Things started to happen when I started using usb3-capable hard drives

  • My Macbook Pro USB port is not working please help

    Please help..
    My usb port has been working perfectly until one day it just stopped working, does anyone know how to help me?

    Bring it to an Apple store or AASP.

  • Macbook pro charger is no longer working

    Is there a warranty on this? i just bought my cpu in jan. i need this ASAP as i am in school with no other alternative.

    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    A new Mac is in warranty for 1 year from the date of purchase.
    You will have to take the computer to the Apple store to have it checked out.
    Genius Bar reservation
    http://www.apple.com/retail/geniusbar/
    Best.

  • I gave my old MacBook Pro away and no longer have access to it. I didn't think to deauthorize it first. I DO NOT want it to have access to all music in my iCloud or any music that may have been downloaded sinceI gave away the computer. It now belongs to m

    I gave my old MacBook Pro away and no longer have access to it. I didn't think to deauthorize it first. I DO NOT want it to have access to all music in my iCloud or any music that may have been downloaded sinceI gave away the computer. It now belongs to my teenage daughter,who has since been in my WI-FI area and knows that code. I had EVERYTHING removed from the computer before I gave it to her (long story), but since I hadn't deauthorized the Mac,I'm assuming even without the itunes password the iCloud material would had loaded onto her computer.My iCloud had somehow included personal voice mails under Unknown Artist that I did not want on there or shared. How can I deauthorize the Mac Laptop without having the machine available to do it on? Change the iTunes/iCloud password? I should now have my desktop computer, new PC (Aspire) laptop,Ipod Touch, and if possible my Evo 3D as well as my boyfriend's Samsung smartphone being able to access the iCloud account/library--whatever it is called. HELP

    Thanks, I appreciate the help.  I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

  • After software update usb mouse no longer works.

    After software update Microsoft usb mouse no longer works. System Profiler "sees" usb mouse. I took my macbook to the Genius Bar at Apple and they were not able to help. Pretty lame....

    any ideas on how to solva this?

  • USB hub does not work!  Help

    I was attempting to install a KVM switch for my G4 and G5 that required me attaching my keyboard and mouse to the usb port on the back of the monitor.
    The USB hub does not work! Monitor cable has no bent pins, and works perfectly for video with all my Mac's, G4's, G5's. The problem is I have had this monitor awhile and never tried these ports so apple won't help.
    Anyone have any suggestions why these ports don't work and if there is a fix?
    Can any one recommend a KVM switch that supports ADC, and USB so I bypass this hub.
    Thanks

    Some USB 2.0 hardware works very well w/USB 3.0 & some don't.  Suggest that you contact the sound card manufacturer & ask them.  Perhaps they can recommend a work-a-round. 
    Another user posted about the same problem some weeks ago regarding a sound card. 

  • Macbook pro to HDTV, video is working but audio is not working, how to make audio work as well

    Macbook pro to HDTV, video is working but audio is not working, how to make audio work as well

    If you use an HDMI cable, the audiostream will be integrated, so there will be sound when using an HDMI cable!
    Not necessarily.  That only works as stated if you have one of the most recent MBP's that has a built-in HDMI port.
    If the MBP only has a Thunderbolt or miniDisplayPort, you need an appropriate adapter cable and even if you use an HDMI adapter or cable to connect to your HDTV there is no guarantee it will carry audio.  You have to determine if your specific MBP model supports audio out through its miniDisplayPort or Thunderbolt output, and whether the adapter does likewise.

Maybe you are looking for

  • Numbered captions incorrect in Table of Contents

    Hi, I am working on a book project and have a page – let's call it the "image page" – with eight images with manually typed descriptions below each. These descriptions sit in Static Captions. The captions also have a sequential numbering (1, 2, 3, 4,

  • Add another dept. to Address Book?

    The top of the listings in Address Book don't have enough lines available.  I want to enter a sub-department under the listing for "Department," and I can't.  I have gone to Address Book's Template, but it won't let me add another "department."  Is t

  • Putting an image behind the desktop?

    How do I put an image behind my desktop icons?

  • Programming the NI 9375

    I need some help with the DAQmx calls needed to operate the NI 9375 Digital Input/Output module.  I have used DIN, DOUT, AIN, AOUT and AIO CompactDAQ modules, so I know how to initialize lots of them, establish interrupts, get data, write data, etc.

  • How can I make my iweb website high contrast?

    Hello, High contrast websites seems to become the standard. Are there ways to improve iweb with a high contrast option? My website is clean white with text only, but now compared with high res templates white looks grey. Anybody any ideas? Many thank