Macbook Pro w/ Retina Display Issues with Wifi with Bluetooth.

I have a Macbook Pro with Retina Display, 2.3 Ghz model.  I've noticed that while on wifi, when I use a bluetooth mouse or even turn on bluetooth on my computer, the wifi performance severely decreases for a short period of time.  While using a bluetooth mouse the wifi intermittently fails and I need to shut off wifi and turn it back on to correct the issue.
Using the ping utility on terminal I have confirmed this in that when bluetooth is turned on, a large number of packets are lost for about ten seconds.
Has anyone else been experiencing this problem and is this an issue I can correct myself or should I contact Apple?
Thanks

I have the same issue with my macbook pro with retina display. I have 2 macbook pros. I never would of thought that a bluetooth signal was interfering with both of them. I had a gateway wireless router that only had 2.4 Ghz 802.11 b/g, which is the same frequency of bluetooth. I know that bluetooth bounces from channel to channel, whereas wifi sticks to one constant channel (normally). I have reinstalled my mac twice, thinking that somehow my drivers were corrupted. This was false becuase everytime I reinstalled it did the same thing, Act fine for 5-10 minutes and randomly the internet connection would freeze up all together for 10-20 seconds. I have also tried contacting apple multiple times and they tried to do a smc and pram reset. They also tried to get rid of my chaches in my computer. It all seemed to be fine, and then when I got off the phone it would act us once more.
     I have read numerous articles to try and fix the situation; one of them was to try change the location of the network and change the MTU size. No help. I called At&T (my internet provider) and got a new router and that did work for a while. But eventually acted up again. The router was still 2.4 GHz 802.11 b/g. I read this article and found out that my Magic Mouse might be causing the issue. Turns out to be true. Everytime I would browser the internet or browse the itunes store and it would freeze, i would immediatly turn the bluetooth off and what do you know, it works!!! This is a huge dissapointment in apple however. It seems to be only a macbook pro w/ retina display issue. My other macbook pro only acts up when i'm using my newer one (something is wrong with the bluetooth and wifi in the retina for the 2.4 ghz frequencies.
     I just got a Airport express, and have not experienced this issue what so ever. This is due to the fact that it is a dual band wireless router. It supports 2.4Ghz and 5 Ghz both at 802.11 a/b/g/n which is a major improvement compared to what I had. I use the 5Ghz frequency and have no issues still.
     This is still an issue however because if I want to go out and use anothers persons wifi, I can't control their frequency. So I will still have this issue.

Similar Messages

  • Macbook Pro 15" Retina - Display issues

    I've included a youtube video, but the display every once and a while goes crazy.  Any fixes?
    http://www.youtube.com/watch?v=EodKpx19rdw

    The warranty entitles you to complimentary phone support for the first 90 days of ownership. If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to  exchange or return it for a refund. In other countries, the return policy may be different.

  • MacBook Pro 15" Retina display with distorted graphics.

    I have a MacBook Pro 15" Retina display purchased in Nov. 2014.  When surfing the net areas of the screen will sometimes begin to display distorted or blinking graphics.  The distoreded area are usually about 2" high by 3" long of either blinking text or filled many small rectangles of distorted graphics.  I ran diagnostics and no problems found.  Here is a link to a video of the problem.
    [URL=http://i1062.photobucket.com/albums/t492/bmwblock/Motorcycle/This%20One2_zps1ywf 85ms.mp4][IMG]http://i1062.photobucket.com/albums/t492/bmwblock/Motorcycle/This% 20One2_zps1ywf85ms.mp4[/IMG][/URL]
    Thanks
    DC
    Message was edited by: dalefromdeatsville

    Howdy dalefromdeatsville,
    Thanks for using the Apple Support Communities.
    To troubleshoot this issue where you're seeing graphical distortion on your Mac's display, please follow the instructions below.
    Reset the system
    You can reset the Mac's parameter RAM and SMC.Reset the resolution
    Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
    Start up in Safe Mode.
    From the Apple () menu, choose System Preferences.
    Choose Displays from the View menu to open the preferences pane.
    Select any resolution and refresh rate that your display supports.
    Restart your computer.
    Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
    Cheers,
    Alex H.

  • I have a macbook pro 15" Retina Display with 2.6 ghz and 8gb of ram yet when i try to download a HD movie from itunes it says my computer doesn't support HD?

    i have a macbook pro 15" retina Display with 2.6 ghz and 8gb of ram when i try to download an HD movie from itunes it says my computer doesn't support HD? i went to the support on the apple website and looked at the specs that a computer has to meet in order to play HD movies and mine is well above them. Why can't i play the movies?

    That would at least partially explain it.
    These MacBook Pros drew more power than the power brick could readily supply, and so would only run at top speed when the power brick was supplemented by the battery.
    Though the applicable tech note has been removed, it stated:
    "If the battery is removed from a MacBook or MacBook Pro, the computer will automatically reduce the processor speed. This prevents the computer from shutting down if it demands more power than the A/C adapter alone can provide."

  • Apple care Model MD012LL/A can be used with MacBook Pro 15" Retina display model MC975TH/A (Model selling in Thailand)?

    Apple care Model MD012LL/A can be used with MacBook Pro 15" Retina display model MC975TH/A (Model selling in Thailand)?

    Why not?

  • Apple care  with MA515LL/A complatible with new MacBook Pro 15" retina display?

    Apple care  with MA515LL/A complatible with new MacBook Pro 15" retina display?

    No. The AppleCare for this MacBook Pro is this

  • I just brought Macbook pro(without retina display) on 15 june 2013 and since then put it on 6-7 hours of charging but still my macbook pro is not 100% charged. but why? (green light is displayed on the adapter pin)

    i just brought Macbook pro(without retina display) on 15 june 2013 and when i switched it on the battery was 72 % charged and now the battery is charged to 62%, i used the charger that came with it and kept it for 6-7 hours on charging but it is not charged to 100% but why? also the green light is always on when i plug the charger with my mac book pro.Please tell me the meaning of Green light on power cord lid (mac book pro not charging or charging?) and also the other light if there like amber or any other colour.

    Hello Shailendras33,
    Congratulations on your new MacBook Pro!  Thank you for providing all the information about what is going on with the charging issue. 
    Firstly, I found some information on page 11 of the MacBook Pro User Guide about what each color of the LED means on the Power Adapter:
    When you first connect your power adapter to your MacBook Pro, an indicator light on the
    MagSafe connector starts to glow.  An amber light indicates the battery is charging.  A green light indicates that the battery is fully charged.
    You can find the MacBook Pro User Guide here (this is not for the latest MacBook Pro, but the information about the MagSafe adapter is true for the newest model):
    MacBook Pro User Guide
    http://manuals.info.apple.com/en_US/macbook_pro_15inch_late_2011.pdf
    It sounds like you are not getting the amber light indicating your computer is charging, and you are noticing that the battery level is depleting.  I recommend resetting your System Management Controller when something like this is occurring:
    Resetting the SMC on portables with a battery you should not remove on your own
    Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    You can find the full article here:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/ht3964
    Thank you for posting in the Apple Support Communities. 
    Best,
    Sheila M.

  • DO I need Anti-Virus for my Macbook Pro w/Retina Display?

    I am currently awaiting a MacBook Pro w/Retina Display and I am having an ongoing discussion with some work colleagues, since the Flashback Trojan appeared to infiltrate Mac's back in early 2012... DO I need Anti-Virus.. My argument is no, but everybody elses is yes!
    I would love to see some indepth feedback to send my PC lovers running!
    Thanks in advance.
    Regards,
    Joe

    1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files. This feature is transparent to the user, but internally Apple calls it "XProtect." The recognition database is automatically updated once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
    It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
    Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
    It can easily be disabled or overridden by the user.
    A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
    For more information about Gatekeeper, see this Apple Support article.
    4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
    That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
    Any website that prompts you to install a “codec,” “plug-in,” "player," "archive extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
    A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn users who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    Pirated copies or "cracks" of commercial software are likely to be infected.
    Software of any kind downloaded from a BitTorrent or from a Usenet newsgroup is unsafe.
    Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. No intermediary is acceptable.
    5. Java on the network (not to be confused with JavaScript, to which it's not related) is a weak point in the security of any operating system. If a Java web plugin is not installed, don't install one unless you really need it. If it is installed, you should disable it (not JavaScript) in your web browsers. Few websites have Java content nowadays, so you won’t be missing much. This setting is mandatory in OS X 10.5.8 or earlier, because Java in those obsolete versions has known security flaws that make it unsafe to use on the Internet. The flaws will never be fixed. Regardless of version, experience has shown that Java can never be fully trusted, even if no vulnerabilities are publicly known at the moment.
    Follow these guidelines, and you’ll be as safe from malware as you can reasonably be.
    6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, even supposing that they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
    Why shouldn't you use commercial "anti-virus" products?
    Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. Windows malware attachments in email are almost always easy to recognize without computer assistance.
    8. The greatest danger posed by anti-virus software, in my opinion, is its effect on human behavior. When people install such software, which does little or nothing to protect them from emerging threats, they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

  • My Facetime HD Camera is not working on my MacBook Pro 15" Retina Display.

    I pruchased Macbook Pro 15" Retina Display on 27 Aug, 2012. But the Facetime HD Camera is not wotking. It's black screen when turn on Webcam in Yahoo or Skype. With Facetime, the Facetime Icon just animated but also dimmed after that. For all cases, the Green Led turn on. I have reinstalled OSX Mountain Lion, Resetted SMC ... but still not working. Is there anyone has some issue ? How do I know it's Hardware Failure or just OSX bug ? Please advise? Many thanks

    Try an SMC reset (instruction here). Make sure you read the instructions for the right system, I'm assuming yours would fall under "Resetting the SMC on Mac portables with a battery you should not remove on your own."
    If that doesn't work, the errors you're referencing are usually hardware based. I'd try in another user to make sure it's not an application error (hesitant that this would work as you're saying that the error occurs in multiple apps), but if the SMC doesn't work, I'd recommend making an appointment to get it looked at.

  • Keep Macbook Pro w/Retina Display?

    So I recently went out and purchased (not even a week ago) a Mid Tier, Mid 2014
    Macbook Pro with retina Display 13' because of my previous Macbook Pro 13, mid 2012
    base model had reached the end of its life cycle.
    Or so I thought. I mustered up the courage and took it in to the local Apple Store to get it
    check out since it had display issues,  and they ran their test said it was fixable,
    so I took the leap and had it repaired.A few days later it turns out they repaired a the logic board,
    plus the HDD, and the display at no extra cost. So old machine is back to working condition
    Now that I have the old machine back in my possession, I'm not sure if they new
    Macbook Pro w/retina display was worth the buy since they old one is fixed.
    So would it be wise to keep the older one, and return the newer one.
    Or just keep the new one and sell the other one since problems could always arrive after
    the 90 warranty period?

    I would keep the Retina display model and sell the older one.

  • Light yellow coloured region on MacBook Pro 13" Retina Display

    Hi All,
    This issue is with respect to my Macbook Pro 13" Retina display. I have started to notice a light yellow (probably ivory coloured) vertical region on the right side of my screen. Not sure what caused this. Clearly noticeable on a white backgroud.
    I have attached a screen-shot and any guess what could be causing this issue?
    Many thanks
    Deepak

    Edit to my previous post.
    On the screenshot, I do not see the light yellow region appearing.

  • How to install Windows 8 on Macbook Pro w/ Retina Display?

    Hi,
    I'm new to Macbook Pro w/ Retina Display. I'm a non-tech guy. Well, I'm familiar with Windows PCs but not familiar with Macbook Pros and OS X.
    Please if you people can step me step by step that how to Install Windows 8 on Macbook Pro w/ Retina Display 15 inch.
    Because recently, Apple released OS X Update 10.8.3 which includes support for Windows 8 in Boot Camp.
    I will be very thankful. Please help!
    Thanks

    Hi Mende1,
    Thanks for the fastest reply. Well, As I said I'm non tech noob on Macbook Pro.
    Well, The Guide is simple but there are few questions which I'm not able to understop still.
    1. How to get the copy of Windows 8? I have bought Windows 8 Ultimate and I have Genuine Key with me but I don't have files.
    2. Secondly, I have Bluetooth Apple Wireless Keyboard and Magic Mouse, Is this compatible with Windows 8?
    Thanks

  • What are the Windows Experience Index numbers for Windows 7 running on a MacBook Pro 13 Retina Display?

    I am curious to know what speed those running Windows 7 on a MacBook Pro 13" Retina Display are obtaining.  I am interested in purchasing a MacBook Pro 13" Retina (i7) and will be running Windows 7 frequently since some of my business software only runs under Windows.  I have heard that the best PC is a Mac.  Just wanted to confirm the Windows Experience Index values are for those MacBook Pro users are seeing when running Windows 7.  The Windows 7 Experience Index numbers include one for Processor speed, Memory (RAM) speed, Graphics speed, Gaming graphics speed, and Primary Disk speed.

    Hi - I connected my superdrive but it does not seem to be working - now all I get is a black screen with the prompt - no bootable device; insert boot disk and press any key.
    Any thoughts on this? I put an ISO image on my desktop and also created an image on a USB drive - however it has encryption software on it which did not get overwritten so Im not sure if this is why that won't boot.
    Does anyone know if the Superdrive can't be used?
    My macbook is 3 weeks old - it is all the latest and greatest stuff...

  • What is the factory set password for the administrator for a macbook pro 13" retina display?

    what is the factory set password for the administrator for a macbook pro 13" retina display?

    Welcome to Apple Support Communities
    Macs don't come with a password. You have to set up the password during the initial setup. If you have forgotten your password, follow these steps to reset your password > http://discussions.apple.com/docs/DOC-4101

  • If I buy a new MacBook Pro w/ Retina Display is OSX Mavericks Preinstalled? Or we should pay separately for the OSX Mavericks.

    I was planning to buy a Macbook Pro w/ Retina Display. I was kinda confused if the MacBook Pro has OSX Mavericks pre-installed or we should buy it separately? Pls. Reply ASAP... We will buy it this Christmas Season 2013... Thanks!

    Welcome to Apple Support Communities
    The latest MacBook Pro is only compatible with OS X Mavericks, so it comes with OS X Mavericks. The problem comes with older MacBooks Pro, because they may come with Mountain Lion or OS X Mavericks.
    As OS X Mavericks is already installed, you do not need to do anything to get it. Also, OS X Mavericks is free of charge

Maybe you are looking for

  • How to get all the fieldnames from a tcResultSet

    Hi, im coding a connector to write to a file all the fields of the process form. to be like this: User ID: value for UserID FirstName: Value for first Name LastNAme: Value for LastName Im using the Process instance Key to get the tcResultSet. I know

  • Metadata load error

    HI, When i was trying to update meta data using OUTLINELOAD., Its showing as loaded 10 members successfully. But when i checked in Planning ., its not updated... I checked in log its showing as BPMA is enabled., enabled to update meta data... Can you

  • If someone erases my ipod can i still track it?

    My daughter misplaced her iPod touch about 2 days ago.  I have the latest iOS installed as well as "Find My iPhone" installed with location services turned on.  Due to the device being an iPod touch I will only be able to locate it once it is connect

  • Can't get rid of desktop's icon in sidebar? There are two of them! (w/pic)

    I was trying to clean up my home folder when I accidentally dragged the "desktop" icon into the trash. I drug it back out and put it back in there, but now, when I go to open a file in another program, I see TWO desktop icons! I don't see two of them

  • Call Trasaction (BDC for CRMD_ORDER) in webui

    Hi Experts, I know this is not a good option to use a call transaction in webui nad we are gettinCNTL_ERROR for that too. Our requirement is like , from custom webui report we are wants to call the BDC with some data based on the inputs. But here we