MacBook Pro (W8638) shuts down unexpectedly in both Safari & Firefox

My 2006 MBP has worked well. The machine model is MacBookPro 1,2; 2.16GHz, Family name: A1151, screen size 17 inch, Memory DDR2-S-667 running OS 10.6.8 Snow Leopard.
Two weeks ago it started shutting down unexpectedly. In three of the first four unexpected shutdowns I had 8-10 windows open. In three unexpected shutdowns since then I had 4-7 windows open. Most times in Safari, a couple of times when running Firefox concurrently or Firefox separately.
I've read several posts about possible battery problems. I'm on my third battery since late 2006 - which seems very fair given the amount of usage. The current battery appears to be working fine: "Charge Remaining" is 596, "Fully Charged," yes' "Capacity" 596; "Cycle Count" 211; "Voltage" 12488. "AC Charger" info: ID 0X0100, wattage 85. (As an aside, I'm on my fourth charger. Each failure was a due to a break in the plastic housing where the power cord connects.
It is important to note that the battery, on each of the shutdowns, was 75% - 100% full.
As recommended from several responsders within the Apple Support Community, I downloaded MBP SMC Firmware Update 1.5 and, I think, uploaded it to my hard drive. I say "I think" because the downloaded folder had nine icons. The one I clicked on did in fact upload to my MBP successfully - or so I thought. I've had several unexpected shutdowns since then (4) so I may have down the upload incorrectly or there may be something else wrong with the MBP. Don't know if this is helpful: I just checked "Applications" and the only firmware update I could find is under "Utilities" and it shows "MacBook Pro EFI Firmware Update.app" installed November 14, 2006. I've re-downloaded SMC Firmware Update 1.5 if that's an appropriate solution and will install 1.5 if someone would kindly advise on which of the nine icons to install.
Many thanks, Bret

Kappy, thanks for your help. I decided not to install MBP Firmware update 1.5 because it appears to be a fan fix for newer MBPs than my 2006.
My takeaway from your recommendation is that I shouldn't open as many windows as I have done in the past. I searched Activity Monitor and read the Support docs explanations. Also checked Console Logs (in Library/Crash Reporter) but I have no idea how to interpret on how to use that data. So I'll stick with the "fewer open windows is better" approach.
Thor

Similar Messages

  • Macbook pro is shutting down unexpectedly

    Can anybody help me?
    Macbook pro mid 2010 , 15' , 4gb RAM, 500HD
    That's the message , everytime it shuts down unexpectly,
    Interval Since Last Panic Report:  4184 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    A751A3F5-B32B-F253-F19A-7E117675B6C8
    Fri Jun  7 19:56:46 2013
    panic(cpu 0 caller 0xffffff7fa0019f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff809a8e9000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8099d1b710 : 0xffffff801de1d626
    0xffffff8099d1b780 : 0xffffff7fa0019f1a
    0xffffff8099d1b850 : 0xffffff7f9e612f1e
    0xffffff8099d1b910 : 0xffffff7f9e6e712d
    0xffffff8099d1b950 : 0xffffff7f9e6e718e
    0xffffff8099d1b9c0 : 0xffffff7f9e9aded0
    0xffffff8099d1baf0 : 0xffffff7f9e70fa75
    0xffffff8099d1bb10 : 0xffffff7f9e619d50
    0xffffff8099d1bbc0 : 0xffffff7f9e6177d0
    0xffffff8099d1bdc0 : 0xffffff7f9e618845
    0xffffff8099d1bea0 : 0xffffff7f9e5b40a4
    0xffffff8099d1bef0 : 0xffffff7f9ffdd0df
    0xffffff8099d1bf40 : 0xffffff7f9ffdc1e7
    0xffffff8099d1bf60 : 0xffffff801de3e25e
    0xffffff8099d1bfb0 : 0xffffff801deb3137
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fa000c000->0xffffff7fa001efff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7fa0007000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f9fff3000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f9e3e8000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
             com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f9e5 b1000->0xffffff7f9e856fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
             com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f9e862000->0xffffff7f9eb36fff
                dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f9e5 b1000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
             com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f9ffdb000->0xffffff7f9ffeafff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f9ef46000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12E55
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x000000001dc00000
    Kernel text base: 0xffffff801de00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 95420898088
    last loaded kext at 27670674230: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f9f7e2000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDAHardwareConfigDriver          2.3.7fc4
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.GeForce          8.1.2
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.nvidia.NVDAStartup          8.1.2
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleIntelHDGraphics          8.1.2
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.2
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBCardReader          3.1.7
    com.apple.driver.AppleUSBTCKeyEventDriver          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleAHCIPort          2.5.2
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleUSBUHCI          5.2.5
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.nvidia.nv50hal          8.1.2
    com.apple.NVDAResman          8.1.2
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.4f2
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IO80211Family          530.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.6.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
    Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
    Print the first page of the panic report, and the support page linked above, and bring them with you.
    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    *An SSD doesn't need to be zeroed.
    You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution. 
    Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility.

  • MacBook Pro Repeatedly Shuts Down Unexpectedly

    My MacBook Pro has been repeatedly shutting down for about the past week or so. It happens very randomly when no particular application is open it seems. Here is the latest System Report that I received after it shut down. It is hooked up to a Thunderbolt Display quite often, but also shuts down when it isn't hooked up. I attempted to install a firmware update for a Thunderbolt Display fix (1.2 I believe) but I got weird error messages about it not installing properly even after I restarted my computer. Any help before taking it into the Genius Bar would be helpful (I am covered under Apple Care). MacBook Pro 9,2 running OS X 10.9.5
    Anonymous UUID:       8E6D0B46-407E-420A-F4CD-3426BA24DEFB
    Sun Nov 23 14:39:37 2014
    panic(cpu 0 caller 0xffffff80088dc43e): Kernel trap at 0xffffff7f88f2371f, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000040020d4f3, CR3: 0x0000000048f7406c, CR4: 0x00000000001606e0
    RAX: 0x000000040020d4df, RBX: 0xffffff7f88f45430, RCX: 0xffffff7f88f236e2, RDX: 0x0000000000000002
    RSP: 0xffffff8114443950, RBP: 0xffffff8114443970, RSI: 0x0000000000000005, RDI: 0xffffff8008e02008
    R8:  0xffffff8008ed2b40, R9:  0x0000000000000000, R10: 0xffffff81144436c0, R11: 0xffffff8008e89c00
    R12: 0xffffff802e738698, R13: 0xffffff7f88f45430, R14: 0xffffff80dab38000, R15: 0xffffff801b378f80
    RFL: 0x0000000000010246, RIP: 0xffffff7f88f2371f, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x000000040020d4f3, Error code: 0x0000000000000002, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81144435e0 : 0xffffff8008822f79
    0xffffff8114443660 : 0xffffff80088dc43e
    0xffffff8114443830 : 0xffffff80088f3976
    0xffffff8114443850 : 0xffffff7f88f2371f
    0xffffff8114443970 : 0xffffff7f88f24d4b
    0xffffff81144439a0 : 0xffffff7f88f2fad2
    0xffffff81144439e0 : 0xffffff7f88f0fbf0
    0xffffff8114443a10 : 0xffffff7f88f0c96c
    0xffffff8114443a40 : 0xffffff8008cb1453
    0xffffff8114443aa0 : 0xffffff7f88f0b9c1
    0xffffff8114443ae0 : 0xffffff7f88f27f9c
    0xffffff8114443b00 : 0xffffff8008cb1453
    0xffffff8114443b60 : 0xffffff7f88f25f2d
    0xffffff8114443b90 : 0xffffff8008cd05fd
    0xffffff8114443bf0 : 0xffffff8008cce1af
    0xffffff8114443d40 : 0xffffff80088b6998
    0xffffff8114443e50 : 0xffffff8008826bc1
    0xffffff8114443e80 : 0xffffff80088139c5
    0xffffff8114443ef0 : 0xffffff800881e013
    0xffffff8114443f70 : 0xffffff80088c9b9d
    0xffffff8114443fb0 : 0xffffff80088f4196
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xff ffff7f88f00000->0xffffff7f88f60fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f88ebf000
    BSD process name corresponding to current thread: HP Scanner 3
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
    Kernel slide:     0x0000000008600000
    Kernel text base: 0xffffff8008800000
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
    System uptime in nanoseconds: 4624330746750
    last loaded kext at 266801098871: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 65536)
    last unloaded kext at 327802833152: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 57344)
    loaded kexts:
    com.apple.filesystems.smbfs 2.0.3
    com.apple.driver.AGPM 100.14.34
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleIntelHD4000Graphics 8.2.8
    com.apple.driver.AppleIntelFramebufferCapri 8.2.8
    com.apple.driver.AppleBacklight 170.4.11
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.driver.AppleUSBDisplays 360.8.14
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleIRController 325.7
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.6.7
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleFWOHCI 5.0.2
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleUSBXHCI 683.4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.kext.triggers 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
    com.apple.driver.AppleMultitouchDriver 245.13.1
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOBluetoothFamily 4.2.7f3
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.iokit.IOSurface 91.1
    com.apple.iokit.IOAcceleratorFamily2 98.23
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.driver.AppleUSBAudio 2.9.5f8
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleUSBMultitouch 240.10
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.3.1
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IO80211Family 640.36
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 686.4.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0

    I can't tell you exactly what the problem is, but I can suggest you fully update your drivers. Also, make sure the temperature of your machine is never, ever above 160F at any time. Of course, back up regularly.
    Whenever I see words like "Macbook Pro 15", "overheats." and "shutdowns," the first thing that comes to mind is "logic/graphics board." Visit your local Apple Store/Genius Bar and have them look into this.
    Also, leave a message how things turned out.

  • August 2010 Macbook Pro 13" Shutting Down Unexpectedly

    Macbook is shutting down without any noticable signals. Other discussions mention a similar problem due to spike in video processing that triggers a video card malfunction, or battery problems. My issue seems to more frequent when the computer is unplugged, but continues to happen when connected to a power source as well.
    The only semi-consistent trigger is movement - if I pick up the Macbook from a corner where the weight is not evenly distributed, sometimes this seems to trigger the shut down. Even moving the computer quickly will often trigger a shutdown.
    Sometimes I can use the computer actively for several hours, it will not shut off, other times it will shut off sporadically many times in an hour. More recently, it sometimes takes 2 or 3 pushes of the power button to get it started again (the sleep LED will light momentarily and then go out).
    This issue seems to be substantially less frequent when the laptop is closed and sleeping, but often is triggered within minutes of waking it up, taking it out of a bag and using it, etc.
    I've tried resetting the SMC (though I might have done it incorrectly, not sure how to tell if it has completed) and I've tried the firmware update, neither have produced any change to the issue.
    There are no other issues with the Macbook that I can tell - about a year ago I frequently had a kind of grinding noise from what seemed to be the fan, but that has almost entirely stopped (sound comes back very occasionally when using the computer on an odd angle).
    Help?

    No I don't have MagicPrefs installed. When did you purchase yours? I'm getting the feeling mine is related to power consumption or something along those lines - like there is a threshold when it's drawing too much power and shuts off, just a speculation.

  • MacBook Pro keeps shutting down immediately after startup chime

    I booted into Windows 7 on my boot camp partition and was about to play Dirt 3 for the 1st time.  I was in the options menu of the game and my MacBook Pro just shut down/turned off instantly.
    I turned back on, holding in Option so I could boot into Windows again, but the computer just turned off immediately after the startup chime.  I turned on again, this time I didn't hold in Option, so I could boot into OS X (my default startup volume) and the same thing happened - MBP shut down immediately after the startup chime.  I tried again, same thing.  I tried again, and this time it booted fine into OS X, and all seems ok.
    Any idea what's going on?

    Hi. When you were in the recovery drive doing permissions, did you try and run a repair of the boot drive? Did you try single user mode? Try these first and then go back and try to reinstall the operating system.When I say repair boot drive I don't mean permissions. There are both options in disk utilities.When you open disk utilities ,you will see in the left column  two drives plus possibly  a boot partition that look like an external driv. click on the second drive and in first aid use repair disk. If you still can't boot and it will not let you restore, you may have to do a clean install.   http://support.apple.com/kb/PH18869?viewlocale=en_US  

  • My MacBook Pro just shut down without notice. It had about 40% of the battery life. It will not turn back on and I noticed when plugged in the little light on the power cord is blinking orange, not a solid green like normal.  Anyone have this issue before

    MacBook Pro just shut down without notice. It had about 40% of the battery life. It will not turn back on and I noticed when plugged in the little light on the power cord is blinking orange, not a solid green like normal.  Anyone have this issue before?  I've only had this for about 3mos.  I called apple support. They tried one thing then said I have to take to the apple store. Unfortunately I don't have one nearby. So before I travel an hour+ away I thought is give it a shot on here. Thank.

    Hi S,
    Did they have you try an SMC Reset: http://support.apple.com/kb/HT3964?

  • My MacBook Pro recently shut down on me all of a sudden. When I restarted it, it popped up with a gray box with 'OS X Utilities,' then listed various options such as 1. restore from time machine backup, 2. reinstall OS X, etc. what do I do now?

    My MacBook Pro recently shut down on me all of a sudden. When I restarted it, it popped up with a gray box with 'OS X Utilities,' then listed various options such as 1. restore from time machine backup, 2. reinstall OS X, 3. get help online and 4. disk utility. what do I do now? I have not backed up to Time Machine in a few days, so I'm not sure I should restore from time machine backup, is there something else I can do? Help!

    Guitar21,
    your MacBook Pro has booted into its Recovery mode. From the OS X Utilities menu, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get to the login screen now?

  • Why does my Macbook Pro keep shutting down during installation of OSX Mountain Lion?

    Why does my Macbook Pro keep shutting down during installation of OSX Mountain Lion?

    Hmm, good luck then!
    I'm pretty much exactly on the opposite side of the planet, but I've been to Vermont and remember its rural beauty well. However, I can't imagine you having the only Internet connection within a reasonable radius (where "neighbors" hanging off the same ISP don't count). Uh, that note only if your wired connection to the router produces no good result, either...

  • Macbook pro wont shut down without holding the power button nor cycle for updates to restart.

    macbook pro wont shut down without holding the power button nor cycle for updates to restart

    Sorry I said sorta wrong. I can shut down and I can update to the point of restart but it just sat for 45 minutes after an update. It goes through the update and to restart then the bars chase each other in a circle and it never restarts. So I hit the power button and go through normal reboot but loosing the update in the process. It does not matter how long I wait for a natural reboot after an update or click to restart it will chase the little bar in circles all day literally and never reboot.

  • What do I do when my macbook pro just shuts down and when I plug my charger in, it faintly blinks green and yellow and doesnt charge?

    what do I do when my macbook pro just shuts down and when I plug my charger in, it faintly blinks green and yellow and doesnt charge?

    Hi aaliyafrommarkham,
    In order to troubleshoot this, I would recommend that you start with an SMC reset. Information on this procedure can be found here:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT3964
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Macbook Pro keeps shuts down whenever it opens FaceTime

    My Macbook Pro keeps shutting down whenever I access my builtin FaceTime camera.  Any solutions?   Here's the crash report:
    Interval Since Last Panic Report:  21985 sec
    Panics Since Last Report:          3
    Anonymous UUID:                    E69AD31A-0491-B273-935F-AA2C16CF4861
    Sat Jun 28 14:46:26 2014
    panic(cpu 4 caller 0xffffff7f87ff1f7d): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/Apple MuxControl/../logSupport/../AppleMuxControl/kext/AGCPowerManagement.cpp:1037
    Backtrace (CPU 4), Frame : Return Address
    0xffffff80f75f3e30 : 0xffffff800621d636
    0xffffff80f75f3ea0 : 0xffffff7f87ff1f7d
    0xffffff80f75f3ee0 : 0xffffff7f87ff45ff
    0xffffff80f75f3f00 : 0xffffff8006653a7b
    0xffffff80f75f3f60 : 0xffffff800623e26e
    0xffffff80f75f3fb0 : 0xffffff80062b3257
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f87fe7000->0xffffff7f87ff9fff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f87fe2000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f86875000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f87fce000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f867f3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f86de6000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f86da3000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12F45
    Kernel version:
    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
    Kernel slide:     0x0000000006000000
    Kernel text base: 0xffffff8006200000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 345185490814
    last loaded kext at 34183106720: com.apple.iokit.IOBluetoothSerialManager 4.1.7f2 (addr 0xffffff7f86eb3000, size 57344)
    last unloaded kext at 267035468590: com.apple.driver.AppleUSBUHCI 621.4.0 (addr 0xffffff7f86b4d000, size 65536)
    loaded kexts:
    com.AmbrosiaSW.AudioSupport 4.1.2
    com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.13.12
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleUpstreamUserClient 3.5.12
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.kext.AMDFramebuffer 8.1.6
    com.apple.driver.AppleHDA 2.4.7fc4
    com.apple.driver.AppleIntelHD3000Graphics 8.1.6
    com.apple.AMDRadeonAccelerator 1.0.8
    com.apple.driver.AppleMikeyDriver 2.4.7fc4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
    com.apple.driver.AppleMCCSControl 1.1.11
    com.apple.driver.AppleSMBusPCI 1.0.11d1
    com.apple.driver.AppleIntelSNBGraphicsFB 8.1.6
    com.apple.driver.ApplePolicyControl 3.4.5
    com.apple.driver.SMCMotionSensor 3.0.3d1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.3d0
    com.apple.driver.AppleMuxControl 3.4.5
    com.apple.driver.AppleLPC 1.6.3
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleUSBTCButtons 237.1
    com.apple.driver.AppleUSBTCKeyboard 237.1
    com.apple.driver.AppleIRController 320.15
    com.apple.iokit.SCSITaskUserClient 3.5.6
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.3.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 34
    com.apple.driver.AppleUSBHub 635.4.0
    com.apple.driver.AppleSDXC 1.4.3
    com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
    com.apple.driver.AirPort.Brcm4331 615.20.17
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleAHCIPort 2.6.6
    com.apple.driver.AppleUSBEHCI 621.4.6
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 1.8
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.8
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2.1
    com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.4.7fc4
    com.apple.iokit.IOAcceleratorFamily 74.15
    com.apple.iokit.IOSurface 86.0.4
    com.apple.iokit.IOBluetoothFamily 4.1.7f2
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOAudioFamily 1.9.2fc7
    com.apple.kext.OSvKernDSPLib 1.12
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMC 3.1.5d4
    com.apple.driver.AppleGraphicsControl 3.4.5
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.3.7
    com.apple.kext.AMD6000Controller 8.1.6
    com.apple.kext.AMDSupport 8.1.6
    com.apple.driver.AppleHDAController 2.4.7fc4
    com.apple.iokit.IOGraphicsFamily 2.3.7
    com.apple.iokit.IOHDAFamily 2.4.7fc4
    com.apple.driver.IOPlatformPluginFamily 5.4.1d13
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
    com.apple.driver.AppleUSBMultitouch 237.3
    com.apple.iokit.IOUSBHIDDriver 623.4.0
    com.apple.driver.AppleUSBMergeNub 621.4.6
    com.apple.driver.AppleUSBComposite 621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
    com.apple.driver.AppleThunderboltNHI 1.9.2
    com.apple.iokit.IOThunderboltFamily 2.7.7
    com.apple.iokit.IOUSBUserClient 630.4.4
    com.apple.iokit.IOEthernetAVBController 1.0.2b1
    com.apple.iokit.IO80211Family 530.5
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOAHCIFamily 2.5.1
    com.apple.iokit.IOUSBFamily 635.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 1.8.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220.3
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 345
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.8
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f4
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    1. Reset the System Management Controller (SMC).
    2. If there's no change, see below.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
    Print the first page of the panic report and bring it with you.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
    *An SSD doesn't need to be zeroed.

  • Macbook pro 2012 shuts down right after start up!

    macbook pro 2012 shuts down right after start up. I tried the recovery mode but disk doctor cannot repair Mac osX hard drive.This is the second time that I have to format hard drive and install agin all applications. please advise!

    I am not familiar with "disk doctor" but if you used Disk Utility to repair or reformat the hard disk, and it failed again, it is very likely the drive itself needs to be replaced. It cannot be repaired.
    If Disk Utility cannot repair a hard disk it definitely needs replacement.
    All 2012 MacBook Pro models are less than a year old and therefore covered under Apple's standard one year warranty. Have them fix it.

  • My macbook pro keeps shutting down when I try to use it , any ideas ?

    My macbook pro keeps shutting down when I try to use it , any ideas ?

    I don’t know why this happens and with the information you have provided I doubt anyone can do so so with accuracy.
    Please read these (they concern general trouble-shooting and how to pose questions on these fora):
    http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
    http://forums.adobe.com/docs/DOC-2325

  • Since I've loaded the creative cloud my MacBook Pro keeps shutting down.  Need suggestions.

    SInce I loaded the creative cloud software my MacBook Pro keeps shutting down. Is there a reason for this?

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