Macbook pro will not shut down, how do I get past the grey screen freeze without a hard shutdown?

Recently upgraded from 17" Macbook Pro to 15" late 2013 Macbook Pro Retina. I have an intemittant problem, (that I also experienced with my 17" Macbook) where when I log out or try to shut down I get a grey screen, no cursor, no spinning beachball... no way to escape a blank grey screen. Seems to be happening more often.

Reset SMC.
http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".

Similar Messages

My MacBook Pro will not start up and it is just showing the grey screen?

My Apple Mac book pro is not starting up ,the screen is grey

If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion/Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

MacBook Pro will not shut down

A principal at my district has a MacBook Pro 15-inch Early 2008 (2.4/2X1GB/200-5400/256VRAM/AG) running OS 10.5.8 that will not shut down. When shut down is chosen, the computer restarts instead of shutting down. It does not matter how shut down is chosen, whether it is from pull down menu, keyboard command, click on shutdown in the login menu, etc. I have tried resetting PRAM, SMC, starting up from a known good system, and run diagnostics applications (which turn up no problems). The only way to get the machine to tunr off is hold the power button down until it shuts off.
The user complains it also gets very hot when he leaves it sitting open in sleep mode. I have not observed that particular symptom. It also tend to run down the battery faster than it should (battery check shows it to have 80+% of it's original capacity.) But Activity Monitor does not show any unusual activity.
Any suggestions what I can try next to figure this thing out?
Thanks.

On occassion (like tonight) my MacBook Pro will not
shut down - even when I attempt to force quit. Any
suggestions?
Happens here too, but very rarely. In my case it mostly happens late at night when OS X is supposed to run some internal maintenance jobs, maybe some of them do not allow a shutdown?
Does holding the power button down for approx. 10 seconds work? If yes, then I would not worry about it. If no, there is something seriously odd and I would report it to AppleCare.
Cheers,
Uwe

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.

Macbook pro will not shut down. Will someone help me?

My husband's macbook pro will not shut down. Tried everything. This occurred right after installing photoshop cs5.

Have you attempted holding down the physical power for 10 seconds.

Macbook Pro will not shut down AND other issues...

Macbook Pro will not shut down. Not using the POWER button, not using control/alt/command/esc, not using force quit, and obviously not by selecting Sleep or Shut down from the Apple menu.
Force quit will not even pop up when selected.
Top row keys do not work either, have gone into settings and switched them to F keys and back again, no luck.
iPhoto will not import photos and will not shut down, gives me a message stating it is importing photos (nothing is connected to computer though). Baffling.
HELP! Computer is only a month old
Thank you everyone xx

Please make a Genius Appointment and take it in for service.

MacBook Pro will not shut down properly

MacBook Pro will not shut down properly. Gray screen appears with spinning gear but will not shut down completely.

If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

I choose Adobe Reader XI to open a GPX file. It will not open it how do I get past the screen that says it will not open it to choose something else?

I choose Adobe Reader XI to open a GPX file. It will not open it how do I get past the screen that says it will not open it to choose something else?

http://windows.microsoft.com/en-us/windows/change-file-open-program#1TC=windows-7
or
http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7

MacBook Pro won't stop rebooting. Options to get past the gray screen?

I made an adjustment to sharing on HD and ever since then the MacBook is rebooting again and again. Any suggestions?

Thank you for the response. I have tried starting in safe mode and it is not taking. The cycle continues to reboot after about a minute or two. Once when I tried starting in force OS X mode holding down "X" when starting I did get the scrolling text but then the prompt asked to exit or enter a command. Not knowing what command to enter, I typed exit. This did not resolve the problem obviously. I am supposed to get a call from an Apple person later this morning. I am hoping he/she can help.
I am not sure I know how to get to Disc Utilities if I can't get past the grey screen. Any suggestions? Should I boot off of my system discs?
Thanks again for your response.

New Macbook Pro will not shut down.

Hi,
So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
Thanks so much

If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

MacBook Pro will not shut down correctly

When I try to shut down my MacBook Pro, it'll shut down then start up again. However, when the login comes up after it has started up, I press "Shut Down" and it works perfectly. Why is it doing this?

When I try to shut down my MacBook Pro, it'll shut down then start up again. However, when the login comes up after it has started up, I press "Shut Down" and it works perfectly. Why is it doing this?

My macbook pro will not shut down

Hello,
please help. I have a brand new computer - MacBook pro - 2.2 GHz, Intel Core i7, Mac OS X 10.6.7. When I bought it, I followed the onscreen instructions and "transferred" my old computer, 4 year old MacBook, onto the new one (my accounts, with all the documents, preferences, etc). Now, for some time, before getting my new computer, I had been experiencing problems on my old one: namely, it was not shutting down and I had to "force" it by pressing the switch. I should have known better than transferring the old comp's settings and accounts onto the new one. I didn't and now my new computer is also not shutting down. Does anyone know how to find where the problem is and how to eliminate it? Do I have to backup all, erase, and reinstall everything or is there a less drastic way to cure my afflicted computer?
Thank you!
P.

Choose Force Quit from the Apple menu and close Outlook from there.
(123063)

Macbook Pro will not shut down proper

I am having major problems with my macbook pro. I cannot get it to go to sleep or to shut down properly. It gets stuck before it closes.
I have done a lot of things to try and fix this problem. I have deleted everything and done a clean install. I have zapped the PRAM, reset SMC, tried logging in as another user, fixed issues in the diagnostic tool, etc. Nothing seems to help. As soon as my mac has been turned on for around half an hour or so, it will not go to sleep or shut down. Shutting down results in the white screen with the spinning icon. And it stays that way until there is no more power on the mac.
Any suggestions?
Looking forward to your replys.

I thought you would never ask:
05/07/13 14.17.14,402 PluginProcess[531]: HDDec_Thread_HWSliceDecoder_SampleID: CreateGPUInterface renderer 1040004
05/07/13 14.17.14,574 PluginProcess[531]: ava error: InitDriver call failed, call DeleteDriver ...
05/07/13 14.17.15,200 coreaudiod[124]: Disabled automatic stack shots because audio IO is active
05/07/13 14.18.37,390 coreaudiod[124]: Enabled automatic stack shots because audio IO is inactive
05/07/13 14.26.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373027175
05/07/13 14.34.53,375 WindowServer[93]: Created shield window 0xc5 for display 0x042728c0
05/07/13 14.34.53,375 WindowServer[93]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)
05/07/13 14.34.53,390 WindowServer[93]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)
05/07/13 15.27.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373030835
05/07/13 15.34.07,490 coreaudiod[124]: Disabled automatic stack shots because audio IO is active
05/07/13 15.34.08,303 coreaudiod[124]: Enabled automatic stack shots because audio IO is inactive
05/07/13 16.28.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373034495
05/07/13 17.29.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373038155
05/07/13 18.30.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373041815
05/07/13 19.31.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373045475
05/07/13 20.32.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373049135
05/07/13 21.09.03,439 md5[670]: BUG in libdispatch: 12E55 - 1879 - 0x1b
05/07/13 21.09.03,883 md5[673]: BUG in libdispatch: 12E55 - 1879 - 0x1b
05/07/13 21.09.05,370 md5[686]: BUG in libdispatch: 12E55 - 1879 - 0x1b
05/07/13 21.09.06,780 md5[698]: BUG in libdispatch: 12E55 - 1879 - 0x1b
05/07/13 21.09.15,880 MacKeeper Helper[199]: Update Did Finish
05/07/13 21.26.45,259 MacKeeper Helper[199]: Firewall built-in hosts update finished successfully.
05/07/13 21.33.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373052795
05/07/13 22.34.13,000 kernel[0]: nspace-handler-set-snapshot-time: 1373056455
05/07/13 23.35.12,000 kernel[0]: nspace-handler-set-snapshot-time: 1373060114
06/07/13 00.36.12,000 kernel[0]: nspace-handler-set-snapshot-time: 1373063774
06/07/13 01.37.12,000 kernel[0]: nspace-handler-set-snapshot-time: 1373067434
06/07/13 02.24.22,413 com.apple.launchd[1]: (com.apple.xprotectupdater[770]) Exited with code: 252
06/07/13 02.31.30,105 SystemUIServer[157]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.
06/07/13 02.38.12,000 kernel[0]: nspace-handler-set-snapshot-time: 1373071094
06/07/13 03.32.44,928 com.apple.launchd[1]: (com.apple.emond.aslmanager[881]) Exited with code: 255
06/07/13 03.38.29,000 kernel[0]: Sandbox: sandboxd(885) deny mach-lookup com.apple.coresymbolicationd
06/07/13 03.38.31,746 sandboxd[885]: ([124]) coreaudiod(124) deny file-read-data /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
06/07/13 03.38.31,751 sandboxd[885]: ([124]) coreaudiod(124) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component/Contents
06/07/13 03.38.31,756 sandboxd[885]: ([124]) coreaudiod(124) deny file-read-metadata /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
06/07/13 03.38.31,772 coreaudiod[124]: Disabled automatic stack shots because audio IO is active
06/07/13 03.38.31,946 coreaudiod[124]: Enabled automatic stack shots because audio IO is inactive
06/07/13 03.39.12,000 kernel[0]: nspace-handler-set-snapshot-time: 1373074754
06/07/13 06.52.07,000 bootlog[0]: BOOT_TIME 1373086327 0
Last 4 boot-times:
03/07/13 07.30.04,000 bootlog[0]: BOOT_TIME 1372829404 0
04/07/13 08.02.14,000 bootlog[0]: BOOT_TIME 1372917734 0
05/07/13 06.53.30,000 bootlog[0]: BOOT_TIME 1373000010 0
06/07/13 06.52.07,000 bootlog[0]: BOOT_TIME 1373086327 0
Kernel_2013-06-16-075545_MYNAME-Macbook-Pro.cpu.panic
Sun Jun 16 07:55:45 2013
panic(cpu 1 caller 0xffffff800e6b8655): Kernel trap at 0xffffff800e9ee8ca, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00000000baddecaf, CR3: 0x000000001f5ad000, CR4: 0x0000000000000660
RAX: 0xffffff8019516560, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80873d3ca0, RBP: 0xffffff80873d3cc0, RSI: 0x0000000000000000, RDI: 0x00000000baddecaf
R8: 0x000000000000091a, R9: 0xffffff8011a0b920, R10: 0xffffff807b0d1000, R11: 0x0000000000001000
R12: 0xffffff801aeedd00, R13: 0x0000000000006000, R14: 0xffffff800ece1b20, R15: 0xffffff801aec2840
RFL: 0x0000000000010246, RIP: 0xffffff800e9ee8ca, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000baddecaf, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80873d3940 : 0xffffff800e61d626
0xffffff80873d39b0 : 0xffffff800e6b8655
0xffffff80873d3b80 : 0xffffff800e6ce17d
0xffffff80873d3ba0 : 0xffffff800e9ee8ca
0xffffff80873d3cc0 : 0xffffff800e9ee74e
0xffffff80873d3ce0 : 0xffffff800ea02c42
0xffffff80873d3d00 : 0xffffff800ea52614
0xffffff80873d3d20 : 0xffffff800ea4c62d
0xffffff80873d3d80 : 0xffffff7f8fd4d631
0xffffff80873d3db0 : 0xffffff7f8fd4d111
0xffffff80873d3de0 : 0xffffff7f8fd8665a
0xffffff80873d3e20 : 0xffffff7f8fd4d7cf
0xffffff80873d3e40 : 0xffffff800ea65435
0xffffff80873d3e60 : 0xffffff800e694eb6
0xffffff80873d3e80 : 0xffffff800e620b3d
0xffffff80873d3eb0 : 0xffffff800e610448
0xffffff80873d3f00 : 0xffffff800e61961b
0xffffff80873d3f70 : 0xffffff800e6a6536
0xffffff80873d3fb0 : 0xffffff800e6ce9e3
      Kernel Extensions in backtrace:
com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f8fd300 00->0xffffff7f8fdfdfff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8ed 4b000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f8ed37000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8eca5000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f8ecf4000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000000e400000
Kernel text base: 0xffffff800e600000
System model name: MacBookPro5,4 (Mac-F22587A1)
System uptime in nanoseconds: 929071939424
last loaded kext at 273725708422: com.apple.filesystems.msdosfs                1.8.1 (addr 0xffffff7f9084f000, size 65536)
last unloaded kext at 925331321897: com.apple.iokit.AppleBluetoothHCIControllerUSBTransport      4.1.4f2 (addr 0xffffff7f8f88a000, size 163840)
loaded kexts:
com.zeobit.kext.Firewall   2.3.3
com.apple.filesystems.udf                     2.3
com.apple.driver.AudioAUUC                1.60
com.apple.driver.AppleHWSensor        1.9.5d0
com.apple.driver.AGPM    100.12.87
com.apple.driver.AppleMikeyHIDDriver                   122
com.apple.driver.AppleHDA                  2.3.7fc4
com.apple.driver.AppleMikeyDriver    2.3.7fc4
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.iokit.IOUserEthernet            1.0.0d1
com.apple.iokit.IOBluetoothSerialManager               4.1.4f2
com.apple.Dont_Steal_Mac_OS_X           7.0.0
com.apple.driver.ApplePolicyControl   3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin             1.0.0
com.apple.driver.AppleLPC                   1.6.0
com.apple.filesystems.autofs                 3.0
com.apple.GeForce            8.1.2
com.apple.driver.AppleUpstreamUserClient            3.5.10
com.apple.driver.AppleBacklight          170.2.5
com.apple.driver.AppleMCCSControl   1.1.11
com.apple.driver.SMCMotionSensor    3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard                   237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless                1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache       34
com.apple.driver.AppleIRController     320.15
com.apple.driver.AppleUSBCardReader                    3.1.7
com.apple.iokit.SCSITaskUserClient     3.5.5
com.apple.driver.XsanFilter                  404
com.apple.iokit.IOAHCIBlockStorage    2.3.1
com.apple.driver.AirPort.Brcm4331    615.20.17
com.apple.driver.AppleFWOHCI           4.9.6
com.apple.driver.AppleUSBHub           5.5.5
com.apple.driver.AppleAHCIPort          2.5.2
com.apple.nvenet             2.0.19
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBOHCI          5.2.5
com.apple.driver.AppleSmartBatteryManager         161.0.0
com.apple.driver.AppleEFINVRAM       1.7
com.apple.driver.AppleRTC                   1.5
com.apple.driver.AppleHPET                1.8
com.apple.driver.AppleACPIButtons    1.7
com.apple.driver.AppleSMBIOS            1.9
com.apple.driver.AppleACPIEC             1.7
com.apple.driver.AppleAPIC                 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall        4.0.39
com.apple.security.quarantine             2.1
com.apple.driver.AppleIntelCPUPowerManagement                    196.0.0
com.apple.driver.DspFuncLib               2.3.7fc4
com.apple.iokit.IOAudioFamily              1.8.9fc11
com.apple.kext.OSvKernDSPLib           1.6
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily                2.3.7fc4
com.apple.iokit.IOSurface                      86.0.4
com.apple.iokit.IOSerialFamily              10.0.6
com.apple.iokit.IOBluetoothFamily       4.1.4f2
com.apple.driver.IOPlatformPluginLegacy                1.0.0
com.apple.driver.AppleSMBusPCI        1.0.11d0
com.apple.driver.IOPlatformPluginFamily                5.3.0d51
com.apple.kext.triggers    1.0
com.apple.iokit.IOFireWireIP                2.2.5
com.apple.nvidia.nv50hal                     8.1.2
com.apple.NVDAResman 8.1.2
com.apple.driver.AppleGraphicsControl                    3.4.5
com.apple.driver.AppleBacklightExpert                    1.0.4
com.apple.driver.AppleSMBusController                  1.0.11d0
com.apple.iokit.IONDRVSupport           2.3.7
com.apple.iokit.IOGraphicsFamily         2.3.7
com.apple.driver.AppleSMC                  3.1.4d2
com.apple.driver.AppleUSBMultitouch                      237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice         3.5.5
com.apple.iokit.IOUSBMassStorageClass                   3.5.1
com.apple.driver.AppleUSBMergeNub                      5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice                    3.5.5
com.apple.iokit.IOBDStorageFamily      1.7
com.apple.iokit.IODVDStorageFamily   1.7.1
com.apple.iokit.IOCDStorageFamily      1.7.1
com.apple.iokit.IOAHCISerialATAPI      2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily      3.5.5
com.apple.iokit.IO80211Family            530.4
com.apple.iokit.IOFireWireFamily         4.5.5
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily               2.3.1
com.apple.iokit.IONetworkingFamily    3.0
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOUSBFamily                 5.6.0
com.apple.driver.AppleEFIRuntime     1.7
com.apple.iokit.IOHIDFamily                 1.8.1
com.apple.iokit.IOSMBusFamily            1.1
com.apple.security.sandbox                  220.3
com.apple.kext.AppleMatch                  1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages                345
com.apple.iokit.IOStorageFamily           1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily                  2.7.3
com.apple.iokit.IOACPIFamily               1.4
com.apple.kec.corecrypto 1.0

Macbook pro will not shut down if I have opened iTunes 10.4

I have an Intel Core 2 Duo Macbook Pro running Mac OS X Lion. Unfortunately if I've used iTunes at all my laptop will only shut down if I hold the power button for 10 seconds. This occurs after every application including iTunes has been shut down. If I have not opened iTunes during a session then the computers shuts down normally. Can I do anything about this, is it serious, and has anyone else encountered the same problem? Thanks for any help givien.

I'm not entirely sure if mine does this after I only run itunes, but after normal use of my browser and email, my coumputer only shuts down if I hold the button. I'm not quite sure what's going on, but I'll update you if I find a solution.

Macbook Pro will not shut down/restart/sleep/log out after Mountain Lion update

Dear all,
I upgraded from Lion to Mountain Lion yesterday and since then I have encountered a few issues:
- The only way I can shut down my computer is to hold down the power button or entering commands in terminals. The commands under the Apple menu do not work at all. No window opens when I click on it.
- The about this mac, force to quit, sleep, shut down and restart button, log out do not work.
- When I restart my computer, it takes 3-4 minutes to log into the account (it used to be less than 1 minute, I have an SSD).
I have tried all of these solutions to solve the problem:
- I created another user account and I do not encounter the same problems. It logs in quickly, can shut down etc.
- I have repaired the disk and the disk authorisations using disk utility
- I have cleaned up all caches and did maintenance using OnyX
- I have cleaned up all ACL using terminal
- I have never installed Kapersky (this was the cause of the problem for some people in the past)
I am starting to be a bit short on ideas. All I know is that there is a problem with my user account. I do not want to do a clean install as I have quite a lot of work stored on this user account and preferences that took me ages to set up. If I have to start fresh I will but I would rather avoid this extreme solution.
Has anyone else experienced such an issue? If yes, how did you solve it?
Thank you very much

Had the same problem and this worked for me:
Try deleting following two items:
~/Library/Preferences/com.apple.dock.plist
~/Library/Preferences/com.apple.dock.db
Make sure you take a screenshot of your current dock since deleting these files will reset your dock to default.
Now open terminal and do a sudo reboot w/ your password.
This solved the problem for me.

Macbook pro will not shut down, how do I get past the grey screen freeze without a hard shutdown?

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