MacBook Pro with 13-inch Retina Display RAM Failure?

Hi there!
I just bought a new MacBook Pro with 13-inch Retina Display on Christmas at an Apple Retail Store, and I was experiencing some lag.  The lag occurred when creating simple graphical animations, like swiping to reveal Mission Control.  So I took it in.  The diagnostics were fine, so they said that they'd try and repair it.  After a few days, I got a call and they told me that I have bad RAM.  And being a computer freak, I understand that it is part of the lo-bo.  Now they have to order an entirely new logic board, and I have to wait even longer.
For $1700, that was disappointing.  Has anyone else had a similar problem?

Well, I was told that nobody in the Apple Retail Store had seen this specific problem before.  I couldn't find anything on the Internet either.  I wanted to know if there was someone else who's MacBook Pro with 13-inch Retina Display's Hynix RAM slowed down graphical performance, because it sounds odd.  I am aware that defects are common, but this seems, again, particularly queer.

Similar Messages

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    I am looking to purchase a macbook pro for the next couple of years for my studies, which will be for College and University. However, I am very unsure whether to go for the macbook pro with retina display (15 inch) or the one without. This is due to the fact that the one with retina display has 256 GB flash storage, and I will be storing music, pictures and word/powerpoint documents that will accumulate over the next few years. Is this enough storage? Will I need more? I really like the screen/display on the retina macbook pro, and would love to go with it, however I do not know if 256 GB is enough compared to the 500 GB that the 15 inch non-retina macbook pro offers. Please help! All help would be VERY appreciated.

    nba123 wrote:
    whatever I have will be with me for the next 4-5 years...should I go with the non-retina because of this?
    It doesn't directly follow that you should limit yourself to the non-Retina, because it depends on how much storage you need. If the amount you need in the next 5 years is within the Retina storage amounts you can afford, then of course the Retina would work fine. Now, to work out what you would need in the next 5 years...
    nba123 wrote:
    Also do you think I will need 256gb or 500gb? which is more likely for me?
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  • 15" Macbook Pro with or without retina display - heavy use

    I work in online marketing, and just about live on my computer.  I have tons of photos, some videos and music, but also a lot of files that I access via a personal and a professional DropBox.  I have a 1TB backup drive that I use for Time Machine.  I also travel a lot for work, and currently am running out of room on my existing Macbook Pro, and am torn over which model to get next.
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    512GB SSD (concerned this won't be enough - do I just spend another $100 and get a portable external drive?)
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    Thanks so much!

    I would go with the 512 SSD if your going for speed. The 1tb Ata will hold more but you will notice perfomance slowing down once you fill up past around 700 gigs
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  • How can I tell the MacBook Pro with 13-in retina that I purchase is the late 2013 model from the box?

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    You can enter the serial number in the appropriate field on a web site such as this and it will tell you what model it is:
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  • MacBook Pro (summer 2012) non-retina display and SSD upgrade?

    Looking to upgrade to a SSD in my MacBook Pro (summer 2012) non-retina display. Are there ones that work better in a MacBook Pro?

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  • Why won't movies or shows play on my Macbook Pro mid 2014 w/ Retina Display??

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  • My MacBook Pro 13" Solid state Retina display stars then it will randomly show a gray boxed message asking:Are you sure you want to shut down your computer. It gives 4 alternatives Re start, sleep cancel or shut down

    My 2013 MacBook Pro 13" Solid state Retina display stars then it will randomly show a gray boxed message asking:Are you sure you want to shut down your computer. It gives 4 alternatives Re start, sleep cancel or shut down. This is what it shows before shutdown.
    Fernando

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  • Recently purchased a Macbook Pro with screen of retina of 13,3 inches. My question is, can I install the new Final Cut Pro X , is capable of withstanding the app? Or that Final Cut is convenient to install?

    Recently purchased a Macbook Pro with screen of retina of 13,3 inches. My question is, can I install the new Final Cut Pro X , is capable of withstanding the app? Or that Final Cut is convenient to install?

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  • Can anyone help me I have to macbook pro 13" and 15" retina display double the ram too but the 15"

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    Hardware Information:
              MacBook Pro (Retina, Mid 2012)
              MacBook Pro - model: MacBookPro10,1
              1 2.3 GHz Intel Core i7 CPU: 4 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 512 MB
              NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software:
              OS X 10.8.5 (12F45) - Uptime: 0 days 3:27:41
    Disk Information:
              APPLE SSD SM256E disk0 : (251 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Untitled (disk0s2) / [Startup]: 250.14 GB (230.95 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Gatekeeper:
              Anywhere
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
    User Login Items:
              None
    Internet Plug-ins:
              AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
              AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
              JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
              QuickTime Plugin: Version: 7.7.1
    Audio Plug-ins:
              AirPlay: Version: 1.7 - SDK 10.8
              iSightAudio: Version: 7.7.1 - SDK 10.8
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
    3rd Party Preference Panes:
              Flash Player  Support
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   2%          WindowServer
                   1%          fontd
                   0%          activitymonitord
                   0%          PluginProcess
                   0%          coreservicesd
    Top Processes by Memory:
              344 MB          PluginProcess
              254 MB          WebProcess
              106 MB          Safari
              57 MB          WindowServer
              41 MB          syncdefaultsd
    Virtual Memory Information:
              5.32 GB          Free RAM
              1.13 GB          Active RAM
              153 MB          Inactive RAM
              1.39 GB          Wired RAM
              749 MB          Page-ins
              0 B          Page-outs

  • I have an apple macbook pro late 2013 15" retina display crashing on me when i am connected to an external display?

    I got the following message after the crash, it happens a few times a day, my system is the base with 16gb ram late 2013 15" macbook pro retina.  it only happens when i am connected to an external display, I do have a converter from vga to displayport.  also, i run 4 different browsers in incognito mode as i do web testing and also have about 30 tabs open and excel and a few other apps open, not sure if this is what makes it happen or if it is the external display?  it is under warranty, so if you see anything below that may relate to the hardware i can bring it in and get it fixed.
    Anonymous UUID:       AA4AEC5A-B8ED-31D9-CF66-7F2AC3593105
    Wed May 28 09:37:14 2014
    panic(cpu 4 caller 0xffffff800acdbf5e): Kernel trap at 0xffffff800ac93f39, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000030, CR3: 0x0000000007f08013, CR4: 0x00000000001606e0
    RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000023000, RDX: 0x0000000000000023
    RSP: 0xffffff81f8fe39d0, RBP: 0xffffff81f8fe3a10, RSI: 0x0000000000000040, RDI: 0x0000000000146d55
    R8:  0xffffff81f8fe3a68, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000206
    R12: 0xffffff8030309920, R13: 0x0000000000000003, R14: 0x0000000000000000, R15: 0x0000000000000004
    RFL: 0x0000000000010282, RIP: 0xffffff800ac93f39, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff81f8fe3660 : 0xffffff800ac22fa9
    0xffffff81f8fe36e0 : 0xffffff800acdbf5e
    0xffffff81f8fe38b0 : 0xffffff800acf3456
    0xffffff81f8fe38d0 : 0xffffff800ac93f39
    0xffffff81f8fe3a10 : 0xffffff800acafdfe
    0xffffff81f8fe3a50 : 0xffffff800b0bb851
    0xffffff81f8fe3a90 : 0xffffff7f8c6e608d
    0xffffff81f8fe3af0 : 0xffffff7f8c70e24c
    0xffffff81f8fe3b30 : 0xffffff7f8c715fb2
    0xffffff81f8fe3b70 : 0xffffff7f8c715ddc
    0xffffff81f8fe3b90 : 0xffffff800b0cff0d
    0xffffff81f8fe3bf0 : 0xffffff800b0cdabf
    0xffffff81f8fe3d40 : 0xffffff800acb66a8
    0xffffff81f8fe3e50 : 0xffffff800ac26bf1
    0xffffff81f8fe3e80 : 0xffffff800ac139f5
    0xffffff81f8fe3ef0 : 0xffffff800ac1e043
    0xffffff81f8fe3f70 : 0xffffff800acc989d
    0xffffff81f8fe3fb0 : 0xffffff800acf3c76
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily2(98.20)[990E3F01-63C7-301C-83B2-40F786CA8F2 6]@0xffffff7f8c6e4000->0xffffff7f8c748fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f8b2be000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f8bac1000
    BSD process name corresponding to current thread: UserEventAgent
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x000000000aa00000
    Kernel text base: 0xffffff800ac00000
    System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
    System uptime in nanoseconds: 603272572446
    last loaded kext at 245583784123: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8cc49000, size 65536)
    last unloaded kext at 427763147270: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8cc49000, size 57344)
    loaded kexts:
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleGraphicsDevicePolicy          3.5.26
    com.apple.driver.AppleHDA          2.6.1f2
    com.apple.iokit.IOBluetoothSerialManager          4.2.4f1
    com.apple.driver.AGPM          100.14.15
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleIntelHD5000Graphics          8.2.6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleThunderboltIP          1.1.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleCameraInterface          4.26.0
    com.apple.driver.AppleIntelFramebufferAzul          8.2.6
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleUSBCardReader          3.4.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AirPort.Brcm4360          831.21.63
    com.apple.driver.AppleUSBXHCI          677.4.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.6.1f2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.7fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOSurface          91.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.7.0d11
    com.apple.AppleGraphicsDeviceControl          3.5.26
    com.apple.iokit.IOAcceleratorFamily2          98.20
    com.apple.driver.AppleHDAController          2.6.1f2
    com.apple.iokit.IOHDAFamily          2.6.1f2
    com.apple.iokit.IOBluetoothFamily          4.2.4f1
    com.apple.driver.AppleSMC          3.1.8
    com.apple.driver.AppleGraphicsControl          3.5.26
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.driver.AppleUSBMultitouch          240.9
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.driver.AppleThunderboltNHI          2.0.1
    com.apple.iokit.IOThunderboltFamily          3.2.7
    com.apple.iokit.IO80211Family          630.35
    com.apple.driver.mDNSOffloadUserClient          1.0.1b5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOUSBFamily          677.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 2.18f10
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

    Hey SreeHarsha Vardhan,
    Thanks for using Apple Support Communities.
    Sounds like you are having trouble with the screen on your Macbook. If you are not getting anything on the screen, take a look at this article.
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/HT1573
    Have a nice day,
    Mario

  • Macbook Pro with or without Retina for college?

    I'm either going to buy the 15-inch 2.6 GHz Macbook pro or the 15-inch 2.3 GHz Macbook pro w/ Retina display. Cost is relatively the same and that's how much I'm willing to spend. I plan on using my computer to store my music, watch movies, and do some occasional video and photo editing. Of course, all my school work will be done on this computer too. It seems like I can get a lot more for my money by purchasing the Macbook w/o retina (but then, am I really going to feel a noticable difference?). Is the retina screen that much superior to the non-retina screen (esp. if I order the non-retina with 35% extra pixels?)
    Thanks!

    nba123 wrote:
    whatever I have will be with me for the next 4-5 years...should I go with the non-retina because of this?
    It doesn't directly follow that you should limit yourself to the non-Retina, because it depends on how much storage you need. If the amount you need in the next 5 years is within the Retina storage amounts you can afford, then of course the Retina would work fine. Now, to work out what you would need in the next 5 years...
    nba123 wrote:
    Also do you think I will need 256gb or 500gb? which is more likely for me?
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