MacBook Pro won't see printer to add.

Hi how frustratibg is this
I have a 7520 and used to be able to print and scan wirelessly
Now I cant
Things that have changed:
New router (Virgin Media Super HUB 2 - Dual band) network set up with same settings
As teh printer failed to install I uninstaled the driver and utility and reinstalled - HP-Inkjet-SW-OSX-Mavericks_v12.34.44.dmg
The printer is connected to the network but the set up does not find it so I have to connect via IPv4 but this means I can not scan.
When I go to add a printer with the + it does not show any online printers.
Please help as I would like to scan to my PC over wireless.

Hi @Flipperflopper7
The issue may be related to the new router. Since the router is dual band, the router may be broadcasting on the 5ghz frequency, the printer works on a 2.4ghz frequency only. If the router is on the 5ghz or is set to dual band, it would be a good idea to disable the 5ghz.
If the issue persists, let's try Pinging the Printer and testing the connection, click on the link below:
How to Ping on Mac OS
Also, please take a look at the list of ports below;
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP printer.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
UDP ports: 427, 137, 161
TCP port: 9100
Photo card upload
UDP ports: 137, 138, 427
TCP port: 139
Scanning
UDP port: 427
TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
UDP port: 427
TCP port: 9220
HP device installation
UDP port: 427
Web Services Ports
UDP and TCP: 80, 443, 5222, and 5223
Bonjour Ports
UDP and TCP: 5353, 5297, and 5298
- Source
You may need to contact the router company to ensure the ports are open.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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