MacBook Pro won't shut down. At all.

I have been googling this for days now. The only way I can shut down my core duo macbook pro is by holding down the power button. Using the restart and shutdown options in the menu don't work. At all.
When I try to click shut down nothing happens, I have tried waiting as long as an hour and it doesn't quit any applications or shut down.
I have tried quitting all open applications first, still no luck. I have tried resetting the PRAM, no luck.
I need to update the firmware to version 1.2 and I can't because the MBP won't shutdown by itself and a hard reboot won't let me upgrade the firmware.
Please help!
Ben

I am new the forums, i read a lot but don't post. but i think this might be something that will help the shutdown/restart problems. I have recently encountered the same problem and i found that it might be connected to airport wireless. the only thing that i started doing differently was using my airport and that is when i started having the trouble. if i turn off airport before i shutdown/restart then it will proceed with no problems, but if i keep it on then i get the blue screen of death that goes no where. give it a shot and let me know if it works for you. it is a bandaid at least until apple gets their airport troubles fixed.

Similar Messages

My macbook pro won't shut down i want to shut it down and then turned it back on and i want it to work

Hi,
I put in a dvd-r and then it won't come out so i shut it down and then turned it back on the dvd came out phew but then matters got worse and my macbook pro won't shut down however i want to shut it down the way it should and when i turn it back on it work and shut down back the way you have to.
Please help

Perform SMC and PRAM resets and see if that helps the situation:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
Ciao.

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Macbook Pro won't shut down or restart under Lion.

After installing Lion, my i5 Macbook Pro will not shut down or restart. The shutdown starts and then hag=ngs with a grey screen and a spinning process indicator. Thoughts?

Mine too. Restart and shutdown do longer works. Have to hard crash it each time.
Called Apple, they have no clue.
Buy a PC. At least Microsoft admit problems and offer solutions.

My Macbook Pro won't shut down/force quit/log off...

I've been having a problem turning my macbook pro off for about a week now. It won't shut down, force quit or log off. I've tried holding the power button down as well, with no luck. It won't even go to the sign in screen ....
I'm not sure what the problem could be because I haven't done anything different lately... no new software, websites, etc.. Nothing came up with my Avast full system scan either.
Help please! Thanks in advance.
-Jessica

Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

My macbook pro won't shut down, restart or log off

it's a month old. was behaving fine until about a week ago when it wouldn't shut down because itunes kept restarting itself whenever i quit. realised it was because of my alarm clock widget, which i've now removed. so the itunes is sorted, BUT, my mac still won't shut down.
what can i do? someone told me to download onyx but i haven't a clue what to do with it?

Don't upgrade to Snow Leopard in the hope that it will eliminate any preexisting problems on your MBP — it almost certainly won't, and you may have other problems as well (e.g., incompatible applications and startup items). Solve the problem first, then perform the upgrade.
If you Safe Boot the computer, will it shut down normally afterward? If so, disable all third-party startup items (System Preferences > Accounts > select your account and click the Startup Items tab), boot normally, and test again. If you can still shut down normally, one of the startup items is at fault. Re-enable them one at a time, testing after each addition, until you determine which one is causing the problem.
There are also applications that can run in the background and don't show up in the Force Quit dialog box — but they do appear in Activity Monitor when you instruct it to list Active Processes. Some can interfere with shutdown by refusing to quit when the Shut Down command is given. If the suggestion in the preceding paragraph yields no progress, let us know what processes are active on your computer when no applications are shown in the Force Quit dialog box.

My brand new MacBook pro won't shut down, the display screen is on and the pointer moves, but otherwise it's stuck!

I gave the command to shut down, but all that happened was the the dock cleared, leaving nothing but the wallpaper behind along with a moving pointer. I got it yesterday, so it's brand new. What could be the problem?

Hi b,
Hold the power button down for 5-10 seconds and it will shut down. Wait a minute or so before starting up again.

MacBook Pro won't shut down since itunes 7

Since installing iTunes 7 on my MBPro Intel Core Duo with OSX 10.6.8, once I open iTunes, iTunes freezes and requires a forced quit. Then, my MBPro won't shut down, it hangs at the end and requires a forced shutdown with the power button. Any suggestions appreciated.

You can force quit by clicking on the Apple logo in the upper left:
Then selecting the app in the window that comes up and hitting "Force Quit"

My Macbook Pro won't shut down after installing Lion. Anyone have a suggestion to fix this?

Just installed Lion, and it won't shutdown!
The only way it'll shut down is if it drains the battery.
Help!
J

Lots of other people are complaining about their Macs taking long times to shutdown. Some solved it by reinstalling Lion from scratch (without using a Time Machine backup and simply copying all their files on to the new install).
Others discovered old software that is no longer compatible with Lion (I found Mac The Ripper in mine, plus many others on day 1). I uninstalled some apps using App Cleaner (google it, it's free and it's awesome).
I was having a hard time shutting down my macbook pro, now it's back to normal.
Try finding applications that are not compatible with Lion. Their icons should be greyed out and with a diagonal line crossing it. Make sure you erase these applications and library related files, which is very simple if you use App Cleaner. And make sure you look into sub-folders inside the Applications folder, as I missed a couple because they were not immediately visible.
Hope it helps. If it does, let us know.

Macbook Pro won't shut down or restart because of Finder

I have a MacBook Pro (Retina, 15-inch, Late 2013). Recently, I tried to shut it down, but couldn't. I closed all running apps, then clicked on shut down, but nothing happened except the menu bar on the top of the screen vanished, but the dock was still there. I hit Command+Tab to check which apps were running, and it showed only Finder. When I right clicked on Finder it said Application not Responding. There was a relaunch option as well and I clicked it but nothing happened. How can I fix this? I have to force shutdown it every time. Though I am still able to put it to sleep.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

New MacBook Pro won't shut down.

I recently got a new MacBook Pro running Yosemite.
Very often (4 times out of 5) when I want to shut it down it doesn't do anything and I can wait and wait the top bar is gone but the dock remains accessible and the mac does't shut down. Most of the time I have to force the shut down and I don't like doing so.
Again, when I want to shut it down, the background and the dock remain visible but the top bar disappears.
The weird thing is that, the dock says finder is still opened but when I click on the app, it won't open it at all and other applications can be opened.
Anybody has a solution to that?
Thank you.

A new Mac includes 90 days of complimentary telephone or chat support. Contact them here: Contact Us.

Macbook pro won't shut down, restart or logout and finder cannot open

I installed an update and restarted my Macbook Pro. After it restarted, I opened iTunes and it lagged everything so I couldn't doing anything for like 2 hours. Then finally I was able to close iTunes through command-option-esc. And everytime I open iTunes it just continues to lag again and so I would have to keep doing command-option-esc. I thought a way to fix this was to restart my Macbook Pro again, but this time it wouldn't restart. It would close everything, remove everything that was on desktop, and only the Dock would just remain. I've also tired shutting it down and logging out, but the same thing would happen. Everything on the Dock would open except for Finder. Don't know about iTunes though. I don't want to open that just in case it lags my Macbbok Pro again.
So can anyone help me? Give me any advice on how to fix this problem, without losing all of my files?

The advice depends upon which OS you are running. Well the advice is the same the procedure is different.

My macbook pro won't shut down without a hard reboot

Every time I try to shut this thing down, I literally have to hold the power button to get it to completely turn off. I tried shutting it off last night and when I got up this morning, It was still trying to shut down. It's as though it suspends right before it actually turns off. All of my desktop items disappear and I can't open anything, which means that I can't see what's keeping it from shutting down. My macbook is currently completely up to date as far as software goes and I can't seem to find anyone else with this problem. Any help would be great. Thanks in advance!

Here's that report.
EtreCheck version: 2.1.3 (106)
Report generated December 16, 2014 at 1:19:37 PM EST
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Early 2013) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.7 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD spdisplays_2880x1800Retina
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:27:2
Disk Information: ℹ️
APPLE SSD SM512E disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.05 GB (230.08 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple USB Ethernet Adapter
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.18) [Support]
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.18) [Support]
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.18) [Support]
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.18) [Support]
/System/Library/Extensions
[loaded] com.digidesign.iokit.DigiDal (10.0f56 - SDK 10.6) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Support]
Startup Items: ℹ️
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist [Support]
[invalid?] com.teamviewer.teamviewer.plist [Support]
[invalid?] com.teamviewer.teamviewer_desktop.plist [Support]
[invalid?] com.zipwhip.desktop.autostart.v2.0.1.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.paceap.eden.licensed.plist [Support]
[loaded] com.teamviewer.Helper.plist [Support]
[invalid?] com.teamviewer.teamviewer_service.plist [Support]
[loaded] com.torch.update.agent.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
[loaded] PACESupport.plist [Support]
User Launch Agents: ℹ️
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.spotify.webhelper.plist [Support]
[invalid?] org.virtualbox.vboxwebsrv.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
smcFanControl ApplicationHidden (/Applications/smcFanControl.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 4.5.2f1 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]
iLokClientHelper: Version: 3.6 - SDK 10.5 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
Adblock Plus [Installed]
AdBlock [Installed]
OpenIE [Installed]
Audio Plug-ins: ℹ️
Avid CoreAudio: Version: 10.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.05 GB Disk used: 268.97 GB
Destinations:
Time Machine Backups [Local]
Total size: 500.10 GB
Total number of backups: 1
Oldest backup: 2014-12-08 21:02:10 +0000
Last backup: 2014-12-08 21:02:10 +0000
Size of backup disk: Too small
Backup size 500.10 GB < (Disk used 268.97 GB X 3)
Time Machine Backups [Local]
Total size: 250.00 GB
Total number of backups: 1
Oldest backup: 2014-12-08 21:02:10 +0000
Last backup: 2014-12-08 21:02:10 +0000
Size of backup disk: Too small
Backup size 250.00 GB < (Disk used 268.97 GB X 3)
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 268.97 GB X 3)
Time Machine Backups [Local]
Total size: 250.00 GB
Total number of backups: 6
Oldest backup: 2014-05-19 11:12:14 +0000
Last backup: 2014-10-08 22:43:52 +0000
Size of backup disk: Too small
Backup size 250.00 GB < (Disk used 268.97 GB X 3)
Top Processes by CPU: ℹ️
      12% WindowServer
      6% Google Chrome
      5% Finder
      1% loginwindow
      1% Dock
Top Processes by Memory: ℹ️
189 MB Google Chrome
172 MB Google Chrome Helper
137 MB Dock
131 MB Finder
120 MB WindowServer
Virtual Memory Information: ℹ️
10.19 GB Free RAM
5.00 GB Active RAM
644 MB Inactive RAM
1.34 GB Wired RAM
1.23 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 16, 2014, 12:53:06 PM Self test - passed
Dec 16, 2014, 03:59:20 AM UserKernel_2014-12-16-035920_Anthonys-MacBook-Pro.crash
Dec 16, 2014, 03:58:57 AM UserKernel_2014-12-16-035857_Anthonys-MacBook-Pro.crash
Dec 16, 2014, 02:22:23 AM LeagueofLegends_2014-12-16-022223_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 11:02:24 PM UserKernel_2014-12-15-230224_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 10:56:57 PM UserKernel_2014-12-15-225657_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 10:55:25 PM LoLPatcher_2014-12-15-225525_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 10:42:39 PM LoLPatcher_2014-12-15-224239_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 10:42:39 PM UserKernel_2014-12-15-224239_Anthonys-MacBook-Pro.crash
Dec 15, 2014, 03:04:49 AM UserKernel_2014-12-15-030449_Anthonys-MacBook-Pro-2.crash
Dec 15, 2014, 01:16:02 AM UserKernel_2014-12-15-011602_Anthonys-MacBook-Pro-2.crash
Dec 13, 2014, 11:35:06 PM LoLPatcher_2014-12-13-233506_Anthonys-MacBook-Pro-2.crash
Dec 13, 2014, 11:35:06 PM UserKernel_2014-12-13-233506_Anthonys-MacBook-Pro-2.crash

Macbook Pro won't shut down after installing Yosemite

Hi,
I just finished installing Yosemite on my Macbook Pro. It's fairly new, the last version with a DVD drive but without retina display (I bought it in May 2014 and it's my first Mac).
I installed Yosemite, updated all my applications from the App Store and tried to shut it down from the Finder but the screen just freezes on a black screen wth the pointer showing and then I to shut it down using the power button which I hate doing.
I turned on FireVault after set up and that is busy encrypting could that be causing this? I did check online and it says you can put your Mac to sleep or shut it down while this is happening, but I haven't been able to. Any tips would be great.

I had the same problem and just fixed it.
What I did:
- Launch Disk Utility > Select Macintosh HD > Verify Disk
Let the Verify run until it's done
- If you are seeing any error try the Repair disk
It's possible you need to restart (holding cmd+r while restarting)
- Next I did a verify disk permissions and a repair disk permissions
- reboot
After this the shutdown issue was gone!
Hope this solves your problem as well.

My MacBook Pro Won't Shut Down (Sometimes)

I was wondering if anyone has experienced the same problem as me, I have searched the discussions on here and on Google for solutions but can't seem to find any.
I have a MacBook Pro (early 2011 model) - I have upgraded it to OS X Mountain Lion recently, but the problems with shutting down occured before that. When I open iTunes on my MacBook, then quit it and shut down the system, it won't seem to do it. It will bring up a grey screen with a spinning loading wheel and stay on that until the battery runs out or I hold down the power button and force a shut down.
I have tested this without opening iTunes on my Mac and it shuts down perfectly, and very quickly also. Has anyone found a solution to this or can suggest what I can do to resolve it? I can't get to an Apple store until September.
Thank you.

Perform SMC and PRAM resets and see if that helps the situation:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
Ciao.

MacBook Pro won't shut down. At all.

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