Macbook Pro won't shut off

I have a Macbook Pro retina display and I am trying to shut down, restart, log out, but when I click on any of those options nothing happens. There are no error signs or spinning wheels, just nothing happens. I updated my software to OS X Yosemite hoping it would fix the problem but my laptop still win not turn off. Any suggestions?

Have you held the power key down for 10+ seconds?
Ciao.

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My macbook pro has been shutting off on its own. The power cord "shuts off" (does not work) simultaneously. Does anyone know what is wrong? or what could be the problem?

My macbook pro has been shutting off on its own. The power cord "shuts off" (does not work) simultaneously. Does anyone know what is wrong? or what could be the problem?
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Resetting your Mac's PRAM and NVRAM
If you have Apple Care you should give them a call.

My MacBook Pro starts and shuts off after loading for sometime

My MacBook Pro starts and shuts off after loading for sometime

Try starting in Safe mode by holding down the Shift key while booting. Safe mode takes a while to load the OS. After that, restart the computer normally.
If that does not work, start up in Recovery by holding down the Command and R keys. In the window that opens, choose Disk Utility at the bottom and verify and repair your disk. Repair permissions while you are there.

My macbook pro won't shut down i want to shut it down and then turned it back on and i want it to work

Hi,
I put in a dvd-r and then it won't come out so i shut it down and then turned it back on the dvd came out phew but then matters got worse and my macbook pro won't shut down however i want to shut it down the way it should and when i turn it back on it work and shut down back the way you have to.
Please help

Perform SMC and PRAM resets and see if that helps the situation:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
Ciao.

Macbook pro won't turn off

Hi
When I shut off my macbook pro the grey screen and wheel turn but won't shut off? help

Hold down the power button till it does a hard shut down. Then restart in safe mode by holding the shift key down till it begins to load with a progress line meter.
Starting up into Safe Mode forces a directory check of the startup volume. After it starts in safe mode then shut down and see if it will restart and shut down normally.

MacBook Pro won't shut down...

I purchased a MacBook Pro 3 weeks ago and haven't had any problems with it until yesterday. Whenever I go to shut it down, it goes to a blue screen with a spinning black-dashed circle and won't shut off unless I hold in the power button for a few seconds. I check for updates everyday and ran a hardware scan on it and passed. Any ideas of what could be wrong and what I can do to fix it?

Did you install anything lately? Like a hack or a tweak? Or do you have some big programs that run in the back ground. Use Activity Monitor before you shut down to see wich use the most CPU.
Or else, just ask an Apple Genius at your nearest Apple Store.

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Macbook Pro won't shut down or restart under Lion.

After installing Lion, my i5 Macbook Pro will not shut down or restart. The shutdown starts and then hag=ngs with a grey screen and a spinning process indicator. Thoughts?

Mine too. Restart and shutdown do longer works. Have to hard crash it each time.
Called Apple, they have no clue.
Buy a PC. At least Microsoft admit problems and offer solutions.

MacBook Pro Mid 2014 shut off randomly and won't turn back on.

Hello,
My MacBook Pro(Mid 2014) won't turn back on. I was just typing up my essay and it just turned straight off and won't turn back on. It has happen several times before and all I had to do was press the buttons(SMC method) and the PVRAM thing and it would turn back on. But now it doesn't turn on at all. How do I fix this issue? I had went today to the Apple Store and had a appointment at 3:15-3:25 and I was late by 2 minutes, so they couldn't help me and offered me to come back at 5PM, but will busy so I asked for 5 Monday. Does anyone know what the problem might be? Back when it was operating it would shut off whenever I was using it at the random times. This is my first MacBook so I don't know if it's suppose to get Hot and loud sometimes when operating and then cool off afterwards if that helps out. It shutoff last week wednesday and doesn't turn on at all, but will charge to fully green though. Anyone got any suggestions? I do have a MacBook screwdriver to open it, so if anyone knows anything about the inside and how to resolve the issue it would be great. I don't know how to remove the battery so if you do know please tell me or some keyboard trick would be helpful! All my data is on this so I would like to solve before Apple erases my data.

Hello,
My MacBook Pro(Mid 2014) won't turn back on. I was just typing up my essay and it just turned straight off and won't turn back on. It has happen several times before and all I had to do was press the buttons(SMC method) and the PVRAM thing and it would turn back on. But now it doesn't turn on at all. How do I fix this issue? I had went today to the Apple Store and had a appointment at 3:15-3:25 and I was late by 2 minutes, so they couldn't help me and offered me to come back at 5PM, but will busy so I asked for 5 Monday. Does anyone know what the problem might be? Back when it was operating it would shut off whenever I was using it at the random times. This is my first MacBook so I don't know if it's suppose to get Hot and loud sometimes when operating and then cool off afterwards if that helps out. It shutoff last week wednesday and doesn't turn on at all, but will charge to fully green though. Anyone got any suggestions? I do have a MacBook screwdriver to open it, so if anyone knows anything about the inside and how to resolve the issue it would be great. I don't know how to remove the battery so if you do know please tell me or some keyboard trick would be helpful! All my data is on this so I would like to solve before Apple erases my data.

My Macbook Pro won't shut down/force quit/log off...

I've been having a problem turning my macbook pro off for about a week now. It won't shut down, force quit or log off. I've tried holding the power button down as well, with no luck. It won't even go to the sign in screen ....
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Help please! Thanks in advance.
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Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

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The only applications that were open were safari (I was watching hulu) and iTunes. The laptop randomly shut off without any warning. It was in the charger and was around 60-70% power. After it shut down the light that was on the charger turned to a faint orange blinking light and now is a faint green blinking light. This is the first time this has happened. I can't get the power to come back on. Need help asap!

Try resetting the SMC
Desktop Macs
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.

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it's a month old. was behaving fine until about a week ago when it wouldn't shut down because itunes kept restarting itself whenever i quit. realised it was because of my alarm clock widget, which i've now removed. so the itunes is sorted, BUT, my mac still won't shut down.
what can i do? someone told me to download onyx but i haven't a clue what to do with it?

Don't upgrade to Snow Leopard in the hope that it will eliminate any preexisting problems on your MBP — it almost certainly won't, and you may have other problems as well (e.g., incompatible applications and startup items). Solve the problem first, then perform the upgrade.
If you Safe Boot the computer, will it shut down normally afterward? If so, disable all third-party startup items (System Preferences > Accounts > select your account and click the Startup Items tab), boot normally, and test again. If you can still shut down normally, one of the startup items is at fault. Re-enable them one at a time, testing after each addition, until you determine which one is causing the problem.
There are also applications that can run in the background and don't show up in the Force Quit dialog box — but they do appear in Activity Monitor when you instruct it to list Active Processes. Some can interfere with shutdown by refusing to quit when the Shut Down command is given. If the suggestion in the preceding paragraph yields no progress, let us know what processes are active on your computer when no applications are shown in the Force Quit dialog box.

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Hi P S 13,
If your MacBook Pro will not power on as you describe, I would suggest you troubleshoot using the steps in this article -
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks for using Apple Support Communities.
Best,
Brett L

MacBook Pro won't shut down. At all.

I have been googling this for days now. The only way I can shut down my core duo macbook pro is by holding down the power button. Using the restart and shutdown options in the menu don't work. At all.
When I try to click shut down nothing happens, I have tried waiting as long as an hour and it doesn't quit any applications or shut down.
I have tried quitting all open applications first, still no luck. I have tried resetting the PRAM, no luck.
I need to update the firmware to version 1.2 and I can't because the MBP won't shutdown by itself and a hard reboot won't let me upgrade the firmware.
Please help!
Ben

I am new the forums, i read a lot but don't post. but i think this might be something that will help the shutdown/restart problems. I have recently encountered the same problem and i found that it might be connected to airport wireless. the only thing that i started doing differently was using my airport and that is when i started having the trouble. if i turn off airport before i shutdown/restart then it will proceed with no problems, but if i keep it on then i get the blue screen of death that goes no where. give it a shot and let me know if it works for you. it is a bandaid at least until apple gets their airport troubles fixed.

MacBook Pro won't get off startup screen with apple logo. Help?

Could someone please tell me how I can get my macbook to get off that stupid startup screen with the apple logo? It won't go past that screen and boot properly. I have tried reinstalling OS X didn't work. I tried running a disk utility test and no errors where found. I don't have the time machine thingy so I couldn't try that. Is there anything else I can do before taking it to Apple and l
paying hundreds of dollars???
thanks in advance!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Macbook Pro won't shut off

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