MacBook pro won't start up, not battery related

Just today my MacBook pro started turning itself off. I don't know why. But I looked online at all of the discussions related to this problem and have since checked my battery on the side of the computer. All green lights show up. Also the adapter that plugs into the wall is lit up green indicating a full charge. A few times my computer just randomly shut off and now it's fully off.... I just bought this computer less than a year ago and don't know what to do. I've taken the back panel off to try to reset the smc however it there is a black bar that says do not rove the battery which blocks me from removal. Can someone tell me what to do next?

Since it is less then one year old you need to take it to an Apple Genius Bar and have it checked out and repaired under the standard 1 year warranty.
Do Not Wait, Take It In ASAP.
Then I suggest you buy the Applecare extended warranty to extend that 1 year to a total of 3 years.

Similar Messages

Macbook Pro won't start/HD not showing in Disk Utility

Hello, this problem is probably detailed elsewhere but i'm not finding anything that seems to fit. Thanks in advance for the help. My 2010 era Macbook Pro w/Maverick isn't starting up beyond the gray screen. I tried resetting PRAM and starting up with the install disc to run disk utility, but none of the actions to verify, repair, etc were available. Restarted and now the drive doesn't show up at all. Any suggestions?
I'm hoping to at least get it started so I can run Time Machine again -- been traveling and haven't updated in several weeks.
Thanks, -Tess

Tess,
since you have Mavericks installed, you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, is your internal disk’s boot partition (typically called “Macintosh HD”) shown? If so, select it. On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode.
When you’d run Disk Utility from your grey installation DVD, did it show your internal drive on the left-hand side of the Disk Utility window?

Macbook Pro won't start properly... keeps restarting without chime!

Macbook Pro won't start properly... keeps restarting without chime!
Late 2007 Macbook pro. OS upgrade worked great for me.
I have had this problem on and off for a month or so. I simply cannot figure out what the issue is. I have tried poerup with and without AC power and with/without battery installed.
Starting in Safe mode does not help.
Trying to start with a disk does not help.
It sort of seems like it might be an internal power issue or GPU issue.
It also feels sort of like a software compatibility issue since my Macbook Pro gets reallly slugish for no apparent reason sometimes and IU have to restart.
I have three different anti-virus programs so I doubt it is a virus issue.
I noticed all this start after I did a Mountain Lion upgrade and then tried to start up VMware Fusion. Fusion seemed to just bog down the computer horribly but did not cause a system crash.
I need to edit an important sequence on Final Cut Pro and don't want it to freeze me out!
Anyone who has had this problem and resolved it please let me know
God bless

Systematically run through this list of fixes.
..Step by Step to fix your Mac
If it doesnt chine it doesn't mean much, the mute could be on or you installed a anti-chime software.

MacBook Pro won't start at all - clicking noise with black screen

Early 2011 MacBook Pro won't start: makes clicking noise after power button is held down, but no screen movement and after click, sounds like computer just stops working. Already did a SMC reset, and undid battery to try to run on charger power only. Same result every time. Also, my Apple Care expired 3 days ago. A few weeks ago had to repair a disk using Disk Utility because there was a discrepancy between how much storage was in the drive versus how much was actually being used.

You likely have the problem that many of us 15" and 17" 2011 models are having: a faulty soldering GPU and as discussed here -> https://discussions.apple.com/thread/4766577?tstart=0. It usually, but not always, beings with screen glitches and then gets to the point where the machine will simply not boot.
It's ashamed that you're not longer under AppleCare which would have, at least, got you a new logic board. A new logic board, however, doesn't usually fix the situation - only a BGA Reballing of the GPU seems to have long-lasting fixes.
Read through a few the articles (not all of them!) and make the decision yourself - and then make the decision about whom your going to contact.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibited ted sign. Any suggestions pls.

I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibted sign. Any suggestions pls.

Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.

My 2009 2.26Ghz MacBook Pro won't start up

My 2009 2.26Ghz MacBook Pro won't start up. I know it's not the HDD because I replaced it with the old one I had in it and it did the same thing. I also know it isn't the HDD because I can boot of of it when I attatch it via an external HDD enclosure. It sometimes turns on if I let it sit for 30 minutes and if it does turn on it works perfectly and has no symptoms until I close it then it freezes up when I wake it up and I have to hard restart it but it doesn't restart then. It seems to do this more so if I close it then move it (put it in my bag and go to school). It's getting me really upset cause if it's my motherboard it's $600 to replace (almost not worth replacing except I don't have $1400 for a new MBP) please give any advice. I thought about buying the data doubler by OWC but that would be a last resort. I upgraded the ram to 8gb, 1333mhz (I know it uses 1066Mhz but I couldn't find any where I live so I put in 1333mhz ram expecting it to underclock to 1066 which it seems to have done that with no issue to my knowledge just thought I'd add that in case though.

Sluggish could be due to not enough ram for what you want to do.
Keep working with it, you may need to put more ram in, but go for the stuff that meets the specs.
A much liked source on here is OWC, http:www.macsales.com you only have to look up your machine to get exactly the right stuff.
Get back with how it is working, would like to hear more.

Attn: macbook pro won't start up past grey screen NO MATTER WHAT

my macbook pro won't start up past the grey screen, NO MATTER WHAT I DO. i've searched all the discussions on this, and NOTHING WORKS. nothing caused this either - i was just browing the internet and using ichat, and my computer shut down, and that is when this started.
I am EXTREMELY disappointed with this bullstein. My computer works great, etc., and I support mac and apple to the nth degree, but then some stupid crap like this happens and I can't use my computer at all. I have to use my sister's **** ibook g3 to even do this.
PLEASE HELP. do NOT post what you have already posted in the other discussions, and i've already been welcomed to the boards. I can't go to an apple store because i'm on vacation in new mexico for the summer, and there no stores anywhere near here. is there any real advice around here? I need to use my computer. That is why I spent close to $4,000 for it with upgrades and software.

where can i get an install disc for the macbook pro?
You really need to use the one that came with your MBP. If you don't have it, a retail Tiger OS X disc should work.
also, could an archive/install potentially free up some harddrive space on my computer?
No, it will actually use more space, so you will need at least 6G of free space. To clean your hard drive, use WhatSize.
WhatSize >>
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
iTunes: MacOSG Podcast
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Macbook Pro won't start at all, no chime, no gray screen, nothing

My 2+ year old MacBook Pro won't start. Nothing happens when the start button is pushed, no chime, nothing. I've tried Control-Command-Start; nothing. I've tried with and without power connected; nothing. I've unplugged the power adapter from the wall, still nothing. Any ideas?

You can try a SMC reset, but it that doesn't power something it needs repair or replacement.
https://support.apple.com/kb/HT3964
Sometimes if the battery was really drained or old, it takes a long time to get it started charging again, like a couple of weeks.
https://support.apple.com/kb/TS1713
https://discussions.apple.com/message/16276201#16276201

My MacBook Pro won't start up please help me

MacBook Pro won't start up what should I do?

Hey eddydamasio,
Thanks for the question. I understand that your MacBook Pro won’t turn on. The following article may help to resolve your issue:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Note: if you hear a startup chime or the fans running, see this article instead:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M.

MacBook pro won't start up.

The last two times I've been in Mexico City, my MacBook pro won't start up. I hear the chime and see the apple icon, but it just spins and makes a clicking sound. It works fine back home. I think it might be the altitude, but my husband's MacBook works. Help!
I tried restarting in the safe mode, but it only show the apple icon and not the spinning progress monitor. I don't have the discs that came with the computer here with me. Is there a genius bar in Mexico City? Any ideas to fix this?

sorry disregard this post. it's in the wrong forum.

My macbook pro won't start up. Instead of the apple logo appearing in the start up only a grey folder with a ? At the center appears

My macbook pro won't start up. Instead of the apple logo appearing in the start up only a grey folder with a ? At the center appears

Boubert,
the question mark in the folder typically represents the inability to recognize a valid filesystem on the volume being booted from. You can try this, although it might not make a difference: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, select the First Aid tab if it’s not already selected, then press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Is it able to boot normally now?

Macbook Pro won't start-up (black screen)

Hello,
I'm having some problems with starting my Macbook Pro
specs of my macbook pro are here: http://support.apple.com/kb/SP13 (15,4 inch 2,2 ghz)
My macbook pro won't start up anymore, i press the start-up button, it makes the 'krie'-sound then the vans start spinning slowly and then he get's quiet. (screen stays black and the light at the mousepad is on).
I tried:
-Connect it to power and wait 15 min. then try again -> same result
- hardware test (installation disc 1 and then press d) -> screen stays black but the disc starts spinning
- pram-reset, -> same result
the only thing i didn't do is check if my ram-sticks are still in position (i never bought new ram, but maybe it started to get loose)
what to do?
Message was edited by: Klapschaats

Just google Nvidia 8600m, and problem, or oh god my screen is dead, and see what comes up.
Once again, if you have a Macbook Pro from mid-late 2007, chances are you have a bad chip. They will replace your logic board, with another bad chip, which may or may not go bad. It's an obvious issue, Nvidia admits they have a problem, and Apple is just going to quietly resolve individual problems.
If your computer turns on but the screen doesn't, it's about 99% likely it's the GPU. Go ahead and let Apple replace it. Oh, and if you have a MBP from that time period and don't have apple care. GET IT NOW. You will most likely have a Black Screen Of Death at some point, and Apple care is cheaper than the repair (which may or may not work). Some people have gone though three logic boards. Good luck.
<Edited by Moderator>

MacBook pro won't start up, not battery related

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